I purchased a reverse parking sensor which was advertised at around £25. At the check-out I was alarmed to discover that even though postage was described as free it costs a further £10 to post to Northern Ireland. Northern Ireland is part of the UK so I'm disappointed that we seem to be discriminated against. In future I'll likely be shopping locally.
Ordered an amplifier from them which was aparantly in stock, turns out they diddnt have it and i was asked to wait about 3 weeks for my product, so i asked for a refund, they said fine no money should come out of your account but it did.....had to then call them again to get it sorted. And finally when i did call them to ask about the product i had the most rude person on the phone ive ever encountered! Certainly diddnt like the conpany.....shop about!
After ordering a sub, I was sent a used one without fittings, wires or paperwork. Upon contacting them a replacement was to be sent out. A week later, nothing. They couldn't be bothered to contact me despite promises of it being available within 3 days. Even after complaining via their website I'm yet to receive a call from them rather than me initiating contact. Don't waste your time, use a proper business.
The subwoofer i ordered was out of stock so i was offered a free upgrade to a better speaker at no extra cost to me. Great communication from them and quick delivery as well. I'll certainly be using them again for anything Car Audio related.
That's 2 times out of 2 that I've ordered reasonably priced items from Car Audio Centre only to receive an email asking me to call up due to a problem with my order, and on both occasions to be told that there was an "error" over stock and they don't in fact have the item I purchased in stock. And on both occasions I have been offered supposedly more valuable items at the same price instead. However, these alternatives are actually always their in-house brands Juice, In-Phase or DB Audio. On no occasion were they able to offer me a decent known-brand alternative for the price, leading me to conclude that advertising other manufacturers' products at good prices is in fact a 'scam' to attract customers they can then peddle an inferior alternative to, under the guise that they're offering a more expensive product instead. Sneaky.
didn't have head unit i ordered so offered discounted price on later model but i still had to pay for next day delivery even though i received it 8 days after i put in the original order and then 4 days after i spoke to someone about the later model
I waited a week for an item which turned out to be out of stock. I only found this out when I contacted car audio centre,because they had not brothered to. When I did call a member of car audio centre, they were polite however there was no apology and I was offered something that was a hundred pounds more expensive than what I had oringally ordered.
I eventually choose a item fifty five pounds more and when it did finally arrive and was fitted it was found to be faulty.
Currently I am now sorting out a returns procedure with car audio returns which I might add is very confusing, and at this stage I am unsure whether I may receive a refund and this is rather hard as car audio returns runs on a automated service only when I could really do with talking to someone! (Wish I had never bought the radio in the first place)!
I ordered my product - they then sent a message saying sony have sent it to them not in the boxes and not branded which made me very wary of this company. I still have not received it and sent several emails with not one response. I am starting to wonder if I will ever get it. I wish I had stuck with amazon rather than risking these jokers for one pound saving.
I ordered the product on the 28th March and still haven't got it. Had to call the firm to find out why last week and they gave me details of tracking number and was told to deal with UK Mail directly. I have called three times and on each occasion assured that it is out for delivery but never receive it. Ultimately Caraudio have to take responsibility for delivery.