CarDelMar reviews

CarDelMar reviews

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5.1
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23 Trustpilot review(s)
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Review by confirmed purchaser

Hiper Rent a Car würde ich jederzeit wieder über CarDelMar buchen!

Ich war mit der Mietwagenbuchung über CarDelMar bei Hiper sehr zufrieden:
- der Pre-Check-In über die Hiper-Website hat gut funktioniert und spart Zeit bei der Abholung vor Ort
- der Transfer vom Terminal zur Station war gut zu finden und hat keine 10 Minuten gedauert; der Fahrer war freundlich und zuvorkommend beim Gepäck
- der Mitarbeiter an der Station war auch freundlich und kompetent; spontan noch ein Navi hinzuzubuchen war auch kein Problem
- die Kaution für den Wagen war erfreulich niedrig (unter 100 EUR)
- das Fahrzeug war sauber und gepflegt, abgesehen von ein paar kleinen Kratzern im Lack, die im Übernahmeprotokoll jedoch ausreichend vermerkt wurden
- eine gratis Straßenkarte gab es auch noch mit dazu
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Auto non soddisfacente per categoria prenotata e pubblicizzata

Di solito mi trovo bene con CarDelMar, ma ultimo utilizzo di settimana scorsa per un viaggio in Islanda dove avevo scelto un'auto categoria jeep 4x4 tipo Toyota Rav4 mi ha deluso. Ho trovato ad aspettarmi in aereoporto al noleggiatore Hertz una auto Kia scarsa per le strade locali che avevo pensato di affrontare con un 4x4.
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Sehr schnell Bearbeitung.

Mein vermietete Auto wurde in Sizilien in abgestellten Platz regelrecht kaputt gefahren.
das Auto mussste abgeschleppt werden und ich bekamm sofort eine Ersatz Auto.
Die von mir am Ort vorgeleistet Selbstbeteiligung 1.100 € wurde mir von Cardelmar ferienautovermietung schnell zürück erstattet. Danke gerne wieder. Bruno Mirabito
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avoid

absolutely poor experience. The price announced is simply not correct, it hides numerous extras saying it is the agency's responsibility. The car given is full of damages to start with (13 scratches identified!) and most of all CarDelMar is neither responsible nor accountable for any of it.
AVOID.
CarDelMar.com

Reply from CarDelMar.com

Hello Augustin,

Thank you for your feedback.
We are sorry to read that you are not satisfied with your car rental.

Please note, all extra's are stated on your CarDelMar voucher under section 'C. Extra's.' As we are working as a broker, we cooperate with many local car hire companies all over the world. The rental conditions, issued by the local hire companies, are stated on the voucher. CarDelMar forwards this information but has no influence on the contents. We therefore advise that every renter should read the rental conditions on the voucher carefully before signing (and accepting) the rental agreement with the local rental company.

Our reservation department would be very happy to advise and welcome you again in the future. If you have any further questions, please feel free to contact us.

On behalf of CarDelMar and our local partner we would like to apologise for any inconvenience.

With kind regards,
Your CarDelMar-Team
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Avoid them!!!!

Our credit card was charged in August 2013 for 500eur, 2 weeks before the pickup day, and on the day of arrival a lady from Sicily By Car (Car del Mar representative) told us that there in no car for us, Car del Mar did not send them any information about my booking!!!! So I was left alone in the hot season at the airport, no help from anybody. The phone number which they gave on my booking was inalid!!!! After two weeks since my claim my money were sent back to my card, but come on - they are unprofessional!!!!
CarDelMar.com

Reply from CarDelMar.com

Hello Chrystian,

Thank you for your feedback.

We would like to apologise for the inconvenience and the technical problems which caused a cancellation of your booking. We handle that many bookings successfully that we can assure you this particular case is very unusal.

We would be very happy to welcome you again as our customer in the near future and to convince you of the quality of our services.

With kind regards,
Your CarDelMar-Team
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Never Again

Absolute joke this company. My credit card didn't have a big enough credit limit so they just decided to leave me hanging in the middle of Vienna. No car, no nothing despite the fact the rental was prepaid. No attempt to make this work and maybe take the credit card of my husband which had enough credit on it. Too bad, see ya was the answer. And on top of things they refused to refund me the prepaid amount of the entire rental. Just a very pathetic and embarrassing business model.
Looks like I'm not the only one with an issue. This says it all - they must be really proud !!!! http://www.trustpilot.com/review/www.cardelmar.com
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Nie wieder Car del Mar

Also ich werde bei Car del Mar bestimmt kein Fahrzeug mehr Mieten. Den Service kann man echt in der Pfeife rauchen. Sobald es mal ein Problem gibt, erhält man keine Anwort mehr von denen, es sei denn man schreibt eine Beschwerde auf Facebook. Die wir dann aber schnell wieder gelöscht, damit keiner mitkriegt wie die Ihre Kunden behandeln. Ich habe ein Fahrzeug gemietet und das Geld wurde von meiner Kreditkarte abgebucht, aber als ich mit dem Voucher zum Vermieter kam, gab es keine Reservierung im System. Ich musste dann ein Fahrzeug zu einem höheren Preis direkt mieten. Da ich von C.D.M auf meine Beschwerde emails (mehrere) mal wieder keine Antwort erhalten habe, habe ich hier bei Facebook gepostet. Daraufhin hat C.D.M. in seinem System ein Beschwerdeformular eröffnet und mir darüber mitgeteilt, dass ich alle möglichen Papiere einreichen muss, wie Mietvertrag und Kreditkartenvoucher. Das habe ich dann auch getan und seitdem nichts mehr gehört obwohl ich mehrmals geschrieben habe. Ich habe Angeboten den Betrag den C.D.M mir schuldet zu verrechnen mit dem Fahrzeug das ich nächste Woche mieten muss. Ich habe auch geschrieben das ich jetzt mal langsam wissen muss ob das möglich ist oder nicht, weil ich sonst woanders ein Fahrzeug mieten muss damit es zeitlich noch klappt. Aber das scheint den sogenannten Kundendienst nicht im mindesten zu interessieren.
Ich miete und bestelle viel über das Internet, aber so einen schlechten und unkompetenten Kundendienst wie bei C.D.M habe ich noch nicht erlebt.
Mittlerweile sind 18 Tage vergangen und ich habe immer noch kein Geld zurück bekommen, nur eine email das erstmal mit dem Vermieter geklärt werden muss was los war. Aber ich weiss nicht was es zu klären gibt, ich habe ein Fahrzeug bezahlt das ich nicht bekommen habe.
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Review by confirmed purchaser

Great service, very professional

We found the price very reasonable. It paid for itself because we didn't need transportation on excursions. The personnel at Europcar in San José, Costa Rica were very helpful and friendly.
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Review by confirmed purchaser

The car pick up point was wrong, I cancelled the booking 24 hrs before going because of this, and was still charged for the rental!!

As the car pick up point was Lanseria airport not OR Tambo, and there was no obvious way of changing this, I cancelled the booking, but I have still been charged for it!! Please refund my payment to my credit card including overseas transaction fees
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Review by confirmed purchaser

Dependable cars, uncomplicated rental process, good prices

This is our 4th time renting through CarDelMar, and we were again very satisfied with the car during our month-long stay in Germany. Only one suggestion for improvement: For passengers arriving in Terminal 1 (such as overseas travelers), please arrange with rental agencies that operate out of Terminal 1. Frankfurt Airport is confusing enough just for normal use. Having to shuttle back and forth between terminals to pick-up and turn-in the rental car and dealing with luggage is a pain.
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HORRIBLE CUSTOMER SERVICE

I was thoroughly disappointed with this company and it's employees.
We chose Car DelMar based on their low prices as advertised on the website. We booked the car at the advertised price but when we arrived at the "enterprise" office we were told that the price would be much higher - higher than that of other websites we compared with. The lady working for enterprise was very helpful and polite.
I rang Car DelMar to sort out this problem and was put through to a manager who spoke to me with contempt and sarcasm. I work in a management position in customer service and this man is an abomination. Not helpful and very rude.
I will never use this company again or in any way recommend to anyone else. In fact, I will go out of my way to discourage people from using this company.
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NEVER TRUST This site & the facilities and services they provide.

Good day to all,

We rented a car from Car del mar in Ibiza which we were told it
will be from Car del mar and as requested the pickup will be at the Airport and return,when we called the given no. of the agency they told us to wait there for half an hour and we will be there to give you the car! by they arrival after 40 minutes more or less there was a mini van coming and asked us to go with them to their parking out of the Airport and so we had no choice and we went, they took us to the parking of another agnecy in the out of the Airport and gave us the information after a long check and formalities with a very rude attitude of the Agency called Bravo cars who could hardly speak English they gave us a Fort fiesta and we asked for a Citroen C3 and they said thats all we have!!
The car conditions were not good and clean , the breaks did not work well and the A/C was hardly cooling us !! we asked why they said that's all we have and if you don't want it you should ask your first contractor Car del mar. The fuel tank was almost empty which we had to take it to fuel up right after we got it.
Any how this was not our first experience with car del mar and the previous experiences were better but this time they nailed it all!!

I would suggest another well known company rather than a uncommitted site who does not care about the safety and comfort
of their customers.

RGDS

KMH
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everything ok

CDM did a great job.
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Insurance missing from the price to show lower prices...

At the desk of the car rental company, they informed that I dont have insurance and I would need to sign up for a huge amount if something goes wrong!! What kind of deal is this????
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Never again

I booked on line for 321 US dollars
And when I was there to collect the car I was FORCED to pay another 138 euros
For so called MORE insurance and a ridiculous gas system that they give the tank full and I have to some how wipe it out and return it EMPTY !!!!!!!!
Even so the math doesn't add up , for I took the car for 6 days , the insurance is 5 euros/day which makes it 30 euros and when I measured the tank size of full best type of petrol is only for 50 euros .
I shouldn't have paid except that on line .
I'm very frustrated and disappointed .
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Good value, processes need to be improved

Great value for the car.
In terms of processes:
a) we were sent to the wrong terminal in FRA (1 instead of 2) on booking confirmation. Took us quite some time with loads of luggage. Not helpful.
b) Booking was not readily available in system resulting in wait time of almost an hour. Not helpful either.
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Spitze!

Zuverlässig, preiswert, immer wieder gern! Bin bisher noch nie enttäuscht worden!
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Very Poor Experience, I will Write to Complain.

Car was not the Spec advertised when I hired the car. Could not even fit one case in boot.
I got a alternative and this would only take one case.
There was a damage to side of car.
Petrol in 1st car was supposed to over 3/4 a tank
The second car had half a tank which is what I returned but I was told I would have to pay another €25 for petrol. was 3/4 full. I said I would bring car back at 8.30 am did not bring till 9 They were trying to charge me for extra 30min. pick up point is much further away from airport than other main car rental. Air Auto very poor customer service would not use again or any of the other companies sharing desk area in Car Park 4.
The whole setup looked cheap and suspect
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true racket ?

I book through this company and National in Rhodes ( Greece) and i had to pay for a very tiny damage on the car existing before I take it !!!!
AND CARDELMAR customer service DON'T CARE ...................
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Review by confirmed purchaser

Did the job

Our rental car in San Jose was A OK!

CarDelMar Worldwide Car Rental

Experts in Car Rental...

Best Price Guarantee - No Cancellation Fees - No Amendment Fees - Newsletter Discounts - Excellent Coverage Packages - No Excess - No Credit Card Fee

200 suppliers in over 6000 locations worldwide

When you're travelling around the world, you don't have the time to research the best deals everywhere you go. Thanks to CarDelMar, there's only one name to keep in mind to get the best in international car rental!

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Category

Car Rental

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