This company has a NO CANCELLATION POLICY .. they do not tell you this at the time of purchase......and treat you like c'2m p once they have your order. I purchased from Shirley Solihull NEVER EVER AGAIN
VERY disappointed .. delivery of a TWO THOUSAND BED and they take the mattress in 1st and when they cant get it up the stairs they say. "If we make it go up you can not get refund".... NO MENTION IF THEY CANT GET THE MATTRESS THEY WONT GET THE BED IN.... now we are stuck with a mattress and NO BLOODY bed with a 6 week delivery on 2 options that are not nice!!! If you must buy from them make sure BEFORE you buy anything you get it in writing that they will come round and measure your house to ensure they can get a bed delivered or they will charge you 35% of your purchase to take it back to their warehouse after their delivery company tells you the wrong information (apparently provided by carpetright) about the t&c's to get you to keep the most expensive items.. In our case they wanted a £700 re-stocking fee to take away... MY ADVICE STICK TO DREAMS they can deliver a nice bed in 6 days, gave free delivery and went out their way to agree if the bed didn't get up the stairs we will get A FULL REFUND... http://www.trustpilot.co.uk/review/www.dreams.co.uk
Attitude of the fitters was awful... the sales man did not tell us that we had to move furniture out of the room- or move the cooker out of the kitchen. I had asked him these questions when we booked the fitting- he said no we will do all that. do not use....the fitters were arrogant and rude, keep away from them..
Well, well, well! From being sold goods deceitfully to having saw dust all over our new carpets, our newly decorated walls and our brand new furniture, this was quite appalling! One would have thought that these otherwise nice people would be a bit more professional and clued up! We certainly have learned from the experience never to use carpetright again!
I was in the process of moving house and purposely arranged to have both my rented flat and my newly purchased flat for 2 weeks before I moved so that all work could be complete. I booked Carpet Right to fit all my carpets in my new flat and arranged an afternoon off work to wait in for them. I was told they would arrive between 1-6pm. They eventually turned up at 7.30pm and only fitted half of what they were supposed to! I now have to move into my new flat with half of it having no flooring. I will also have to rearrange time off work again for the rest of the flat to be carpeted.
I was a bit concerned about using Carpetright after some of the reviews on this site. Nevertheless, I arranged purchase of carpet through the Grimsby store. I was kept informed as to when the carpet arrived in the warehouse and when it would be fitted. This was done today at exactly the time arranged. The fitters couldn't have been more helpful, including taking up the old carpet. After fitting the carpet, they vacuumed half the room before their cleaner broke down - they then offered to finish it with my cleaner! The carpet looks to be very well fitted, so all seems good so far, but I'll see how well the carpet wears before making final judgement.
I purchased an Ifusion 1200 pocket sprung mattress and divan and apart from not being told that the interest free finance would take an extra week, although we were excepted, therefore no guaranteed delivery before Christmas, everything else went brilliantly. We should have been given this information before signing the paperwork. Having then cancelled this form of payment we then paid cash so as to have the pre chrimble delivery. They notified us, 6 days in advance of the delivery, the exact day for it and it arrived on time. The bed is an absolute dream and I would recommend to anybody who wants a mattress that contours to your body and gives you a wonderful nights sleep. Thank you Simmons for the mattress and a big hats off to Carpetright, who got it right and made it a pleasure, even if there was a slight hiccup at the beginning.
Laminate flooring bought & paid for to be delivered 3/12/13 as confirmed by the delivery company on the morning between 9am-5pm. 4.30pm, no delivery or phone calls....Called delivery company, store & emailed customer services - no response apart from confirmation that it would be delivered that day!..9.45am following morning 4/12/13, still no delivery, by which point I am absolutely fuming having to take a day's leave from work & placing calls/emails to follow up the delivery. Finally - every excuse under the sun later - 12 noon it arrives.. Store Manager called & refunded the delivery costs £29. A small consolation for all the stress & running around I have had to do. I will never ever order anything from this company again. All beware, the contract you sign for your goods is with CarpetRight, but the delivery company (TFS) is a 3rd party!!! If you must order from this company, pick it up yourself.
Ordered and paid for a vinyl floor to be fitted in our kitchen. Was asked at the point of ordering if I was happy for the flooring to be taped down, which I confirmed I was. The night of the flooring being put down our puppy pulled up one side and chewed it, it had not been laid down for 24 hours yet. On investigating we found that the flooring had only been taped down on 2 sides, not on all 4 corners as I expected. The 2 sides that have been taped down are non-traffic areas. Contacted the store who sent someone round to inspect it. I questioned then why I was not told it would only be taped down on 2 sides but got NO answer. The store later contacted me to say that the flooring was fitted correctly and it's nothing to do with them that our puppy "interacted" with the flooring. I then visited 3 independent flooring specialists in my town who all confirmed that they would have taped all 4 sides regardless of size of flooring. One even showed me the fitting instructions from the manufacturer that states that it must be taped with acrylic adhesive especially at door openings which Carpetright's fitter did not do. Sent a recorded letter to Carpetright asking for an explanation as to why I wasn't informed it would not be taped on all 4 sides (especially as they sell the floor tape themselves) and why their website mentions nothing about this at all. Got a patronising reply yesterday from their head of Consumer Affairs, Richard Renouf, stating "...the advice you have been given by the three carpet retailers you have consulted is inaccurate... ...I can confirm that your vinyl was fitted correctly. I'm sorry that your dog has chewed it, but we do not accept liability for this and would strongly recommmend (sic) that you check the terms of your household insurance policy to see if it covers such damage." They have offered to fit the flooring for free if I buy it from them again.
I shall be seeking further legal advice about this company as I feel I was mis-sold the fitting procedure. As for their failure to reply to my questions they really treated their customers with complete contempt. Regret ever walking through the door of this crooks - AVOID AT ALL COSTS
I ordered a carpet from carpet right in Gillingham kent and a first the service was ok I was told the fitter will be here from 12 onwards well this was not the case!! coming upto 5pm the fitters had still not been so I contacted the store who informed me they was running late which I was kind of upset over since no thought to tell me so they arrived at 5:30pm! Thankfully the fitters were very polite and apologetic which was a small bonus but then they turned round and said 'oh we cant fit your carpets as its just one big piece we wasn't informed it was for two rooms'!! They suggested they could try cut it outside where its was raining heavily and dark so no way was I having a brand new carpet cut up outside yet again they did apologise as it was not there fault it was the stores!! I called the store and explained my anger and all they said was SORRY and nothing they can do!! had even ripped all the old carpets up dismantled all my furniture and beds and stored them so it would make it easier so that night my disabled parents had to sleep on the floor which I found disgraceful.. the fitters came back next morning and fitted are carpets thankfully so yet again I called the store and was told oh we are sorry but least they had somewhere to sleep!! But of course two disabled people sleeping on the floor of the front room is fine!! I was then offered a SMALL amount of £29 WOW!! I WAS going to keep going to carpet right for my other 3 carpets but im taking my custom elsewhere they was nice when taking my money but the after care and customer service was disgusting never AGAIN WILL I USE THEM AND ID ADVISE OTHERS NOT TO
Visited 2 Carpetright stores, 1 in Bicester, 1 in Oxford, with parents who wanted to buy 2 single ottoman storage beds. On both occasions staff were very helpful, attentive but not pushy. When one member of staff did not know answer to our question, he contacted department that did. When decision was made and we returned to purchase beds and headboards, service was efficient and friendly. Delivery was stated as being within 2 - 3 weeks. Parents were contacted and delivery date arranged, arrived on time, took old bed away and installed new ones with no issues. Parents very happy with purchase.
my mum has had nothing but trouble getting my carpet fitted. the fitters came and stood and watched my mum remove everything from my room. we were informed the bed and wardrobe were OK left in. then after they had finished i realised they had damaged my wardrobes by dragging it along the floor. they were brand new... today we were called after 3 weeks of chasing after them to sort this problem out. and told that i had admitted they were already broken to the lady when we placed the order..... judging the fact i have only been in store once and didnt speak to any staff i have no idea when i have said this especially when the wardrobes were not broke till the fitters have been. they have done nothing but accuse me n my mum of lying and making it very difficult. the don't accept responsibility and customer service is shocking.
As I struggled through the door with three children (1 being in a car seat) and two under 5, two men stood chatting away to each other. I had around £1200 to buy carpet for my stairs and bedrooms. I finally manage to get in and have a look around for 5 minutes clear in my mind what I was going to go for. I look towards the door and an older man and women are about to walk in. The to staff couldn't get to the door quicker! Speaking nicely to them and asking if they would like any help! Seriously! Because I have three children I must be poor right! Well that was it. I decided not to spend my money there! I shouted how rude that was as I left and wrote a letter of complaint. They sent me a 15% (I think) money off voucher. No apology, just money off. I would NEVER shop in carpet right now or in the future.
I live in Hull and had a problem last year with a carpet bought in the Debenhams branch some 3 years previous, the clough road branch visited Gary is his name and he was totally professional, as a result the whole stair and hall carpet was changed in March 2012. However, this month the carpet has frayed at the top and bottom of the stairs. The manager has just been and no quibble is replacing all again. Whilst it is an inconvenience I cannot fault the service given. We will however be buying our own better underlay and avoiding their carpet fitters. Most of the reviews read are for branches in the south, maybe the staff should come north and take lessons on customer service from their colleagues here.
Bought laminate flooring end of March from Carpetright and arranged for it to be delivered by fitter and laid 28th March they turned up without laminate. However, I arranged for them to come back the following day. They came laid floor in dinning room and hall in 1/2 a day and were duly paid £250 in cash for job. Towards the beginning of August the floor became uneven at the edge and eventually cracked at edge. Also I noticed one plank was coming up in middle of floor. I duly telephoned the Romford shop who said they would get fitter to call me, I am still waiting for that call so arranged for another fitter that I know to come in and see floor. He told me that it had not been laid well at all and I should get Carpetright to come in and take floor up relay it and compensate me, I explained that I couldn't get a response from them and just wanted it put right. He is coming in this week to do that for me for which I have to pay Also while looking on line found the same laminate for half the price of the supposed super sale in Carpetright. Don t use this Company they rip you off and fitting can be done for half the price Carrying on from my review on the botch job on my laminate flooring gave Carpetright a call yesterday and explained the situation to customer service who said they would call by end of day. Yes they did call stating that according to their Romford shop I had picked up laminate and got my own fitter, I pointed out to the girl that I had not blamed them for anything but the fitter but that I was now really cross as they were now spouting out and out lies. I explained AGAIN that their fitter bought the laminate from shop and fitted laminate and that I didn't like being accused of lying. She said well that s what shop says she said we will get fitter to call you I said no you have had over three weeks to take action and I am now so angry that I have arranged for a fitter to come in to put their botch job right. She said you can t do that, I said I am and that I will be reclaiming through the VISA protection scheme against the product. It is obvious why they insist their fitters (ALL SUBCONTRACTED) are paid in cash, that way they are not taking any responsibility for anything there fitters or delivery people (ALSO SUBCONTRACTED) in majority of cases. In other words all they are is a sales room but do not take responsibility for their other staff. DO NOT waste your money on letting them fit your products it is shoddy. I made the mistake of paying in full otherwise as I said to their customers service I would cancel any direct debit with them and let them take me through the courts. Go elsewhere laminate they sell is available online at half their sale price, better underlay and find your own fitter.
I went into a Carpetright in Sheen, SW London. I wanted a stair runner for 13 straight stairs. There was only one member of staff on the shop floor and had to wait until he had finished serving someone else before I could get any help. The salesman was friendly when I explained that I didn't want to spend a fortune and listed what I would have to pay BEFORE I picked a carpet so I could get my price range. Was absolutely astounded at the list of charges: Here they are: £29 delivery, £35 Surcharge????, £70 whipping, £70 fitting (would need two, measuring and then fitting!!!!) £38 grippers, £30 underlay. A grand total of £272 BEFORE picking a carpet. Needless to say I said thank you but I can most definitely get it cheaper elsewhere!!!!! Ambiguous charges (surcharge??? and two fittings???). CRIMINAL RIP-OFF. I have since bought the stair runner & underlay grippers for £145 and a carpet fitter for £50. A grand total of £200 all in. I would most definitely avoid this chain like the plague.
An Absolutley SHOCKING Service Rude ignorant staff who think they know it all!! Overcharginng For delivery with lots of different excuses as to why?? Delivery arranged and they arrive with NO trolley for 26 boxes of Laminate flooring and its the customers fault for living on the 4th floor so they didn't deliver!!! Would highly reccommend you take your money elsewhere!!
Arranged to have our hall, stairs and landing measured up and the salesman came from the ROCHDALE branch, I was working so my partner spoke to him, she said he was rude, in a rush and seemed like he really didnt want to speak to her, she put it down it being as I had made the initial enquiry and thought perhaps they would deal with myself better, we called into the Rochdale branch the following evening and asked the salesman there if we could have some prices on different carpets, options etc, he was uninterested, unfriendly and again rude, he hurriedly told us it would be £330 with no other explanation and if we wanted any more details we would get a receipt after paying, at this point I left the shop and will most certainatly never go back in. I exspected a pushy saleman, the usual overfriendly happy to help type, I received a moody, unhelpful and I believe overpriced, rude one. It would not surprise me of Carpetright are the next company to go bust if all theyr employees are as useless as the ones at Rochdale.
we asked for a price for a carpet for our stairs off carpetright Waterford Ireland.we got a price of 450 euros so we decided to ring up and order only to be told that they couldn't do it for this price it was now 480 euros. its not the money, but out of principle they can keep it .I wouldn't advise anyone to go near these con men. would you honestly trust this company to come into your home.