Difficult to get the PAC code

Cant get the pac code on phone, there rates are highest

Wouldn't touch this company with a bargepole!

I'd had a few small issues with this company since taking out an 18 months contract, but as the 18 months comes close to ending they have tried to rip me off with a supposed offer of an upgrade to renew my contract. They hasselled my via my mobile number even though I told them I was busy and couldn't take their call. I asked them to put whatever they wanted to offer me in writing, so I could check it out when I had time. They asked me to confirm my address, and then promptly sent me a handset, and receipt which literally just said it was for an 18 month contract. There was no info on waht the deal was, price, or anything.

I took the package into my local Carphone Warehouse store to return it. I have to say that the staff in there were very friendly and helpful. I got the impression that they have to deal with this kind of stuff all the time, due to their companys telesale team obviously being a bunch of lying con artists.

Needless to say I will be shopping elsewhere for my mobile phone needs, and will be happy to get away from this company when the original 18 month contact ends next month.

Would NOT recommend this company to anyone.

WITHOUT A DOUBT THE WORST COMPANY I HAVE EVER ENCOUNTERED!

Do not, do not under any circumstances order a phone from carphone warehouse on line or by telephone. To put it quite simply. They lie through there teeth. I have now been waiting in for my delivery for four days. Each day I have called after waiting in and been promised that i would 'certainly receive the phone tomorrow'- complete lies.

Also if you wish to make an enquiry you will have the privilege of having to wait in a queue on a premium rate line.

WITHOUT A DOUBT THE WORST COMPANY I HAVE EVER ENCOUNTERED!

DO NOT USE, DO NOT USE!

I am now waiting to chat to customer service again and have been waiting in the queue for over half an hour.

I now prey they go Bankrupt

Liars

Have lied throughout - told me I could return the phone - they refused to take it back. Phone's since broken 4 times and been without a phone for 3 months of my 18 month contract. They said they'd contact me each time it was fixed - only the last time did they do this. They said they'd send me a new replacement phone - ended up getting the same old one back. Sent a strongly worded letter to them - got £10 cheque back. Utter sharks. Stay well clear.

disgusting

had problem after problem with this company. they do not inform people of their procedures. their customer service is non existant. Watch your contracts and insurance policies as they are inclined to change without you knowing.

tried to sell me everything underr the sun

Went into CPW to see about the new Iphone but all they wanted to do was sell me insurance and every add on possible, shame really I always thought they were a great company, guess I should have listened to my friend who had issues with talk talk

Good company on the whole... Push Talk Talk too much

On the whole I've had a good experience with them.
Just a shame they advertise and push Talk Talk far too much!

disgraceful

staff unhelpful. product not as described. manager failed to return any calls. eventually had to deal with (equally unhelpful) head office. only got refund after threatening to sue them

Not happy!

Not that impressed with phone range and packages. Was payign a fortune and it was only when I came to leave that they said I could have a competitive price - down from £25 to £5 per month! so they have been ripping me off for ages and its only when you complain that you can get a decent deal. I dont like that and i've left.

They lied to get my service!

Where to start! In store the staff where nice and helpful it seems. I have a habit of interegating when it comes to contracts, i repeatdly asked my questions to make sure they couldnt loop hole me... well turned out he just plain lied! It was only after i found out that i was unable to cancel the contract at all! And to top it, after speaking to three who the contract was also with, they told me it was bad practise what carphone warehouse did.

Now im paying for a 2 year contract i was explicitly assured i wouldnt end up paying if there was problems. (the contract was for a friend in my credit rating.. yes dont trust friends with money) What actually happened was my friend canceled the payment and without any notice i was immediatly paying them.

If i had known what i new now about my liability, i would never have agreed to help my friend. My advise.. dont trust carphonewarehouse staff to tell the truth, they will blatently lie to your face for a sale.

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