Car Shop reviews

Car Shop reviews

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About

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fantastic

I would recommend my friends and family to this site, yes this maybe the first time ive been on this site and i have recentanly passed my driving test so looking for a first time car was great on this site very great.
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Review by confirmed purchaser

Excellent service

From start to finish the transaction went very smoothly. All the staff were very helpful.
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Review by confirmed purchaser

Excellent, Excellent, Excellent Customer Service.

My experience with the Car Shop in Norwich was second to none. Excellent Customer Service and friendliness from the very beginning. Especially to Olivia, Freddie, Sean and Johnathan. Nothing was too much trouble and they were tentative, understanding and very helpful and explained things in detail to help my personal situation. I would thoroughly recommend the Car shop to a friend and have done already!!
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Review by confirmed purchaser

Quick at finding a car, but long drawn at sorting the paperwork

A bit unusual to not simply walk around and have a look, you are assigned a 'team member' at the start who sits you down and goes over what you're after. We fortunately did know exactly what we wanted, not sure how people would go about if they simply wanted to browse. He wasn't daft though, despite going over the budget we wanted, he brought a car out that he knew we'd love. I was impressed at how quickly you can get a test drive and basically get a car (they were happy for us to take it on the day), but the paperwork side if quite tedious. You're sent to another room and another team member where pleasant talk takes over. Having a one year old who's very very energetic, trying to keep her occupied for nearly 90minutes of paper talk was very tiresome. I realise there's a level of paperwork to be completed, but all that pretending to care about your life and small talk really isn't necessary-we know that you're simply after our money and don't particularly care about us personally. The whole process took 3 hours, which certainly wasn't as long as we planned, and was very frustrating from the little one's point of view, so a quicker turn around on that side would have been appreciated.
On returning to pick up the car and complete the sale, even though we had booked a specific time, we had to wait about 40 minutes to be seen, again with a very energetic little one.

Overall I am impressed at the ability to test drive anything straight away, see a range of cars, and buy relatively quickly, but the small talk and waiting is too excessive.
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Review by confirmed purchaser

Friendly, helpful and much cheaper then a dealer.

Went to the car shop to look at cars and ended up by buying a totally different car to what I wanted. Right decision as good mileage, great colour, good on fuel, only £30 car tax annually and great price. The staff were helpful and friendly and not pushy as some sales people I have experience. When collecting my car the staff gave me good information about how to get the best out of a deisal car which was helpful as I always have has a petrol car.
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Review by confirmed purchaser

Overall good but not entirely professional

Most importantly I am so far happy with the quality and price of my car. The staff I found didn't appear to communicate very well however. For example we requested a call to sort finance but the person they had allocated to call us was on holiday for a few days. I also found the finance people spoke to me as if I were a child and I didn't appreciate that
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Excellent service, however couple of loose ends need tidying up.

We were met with a warm, friendly greeting at CarShop Doncaster - what a lovely bunch of lads, nothing was too much trouble. I was downsizing and brought along my huge, white, hairy dog (who was also made very welcome) and she was allowed to try out the car for size! Small problem with car but after sales service was good - again a lovely bunch of lasses! Handover checklist was not completed at time of purchase but otherwise would definitely recommend.
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Overall good experience and would recommend to anyone who is car hunting

An overall good experience but could do with a bit of polishing to make perfect, that said I would still recommend to anyone who is car hunting as they have a good selection of cars and all services can be had in one place,on a scale of 1 to 10 I would give them a 9 ! And yes I would buy from them again...
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Felt very intimidated - an awful experience. Will never visit again!

I visited the car shop in northampton on Sunday 13/4. As I approached the gate there were about 5/6 men standing there & 1 approached me so I slowed down. He asked me if I had an appointment & I said no so he told me where to park. He followed the car & when I got out he asked what I was looking for, I said I didn't really know so was just looking for ideas he said he would just follow at a distance if we needed him, which was fine! We walked around for about 5/10 mins until we were shouted at by another man from across the car park, what you looking for? I explained when he was abit closer that I didn't know & that I was just looking. He didn't leave me alone from that minute on, he followed me around for the next 10 mins asking me the same questions over & over again, he was a very pushy salesman & made me feel very uncomfortable, It really put me off buying a car from you! I couldn't wait to get out of there! I then went somewhere else & the experience couldn't of been more different, relaxed & much more pleasant experience all round. I will never return again. I might not get out next time!!
Carshop

Reply from Carshop

Karen

Thanks for taking the time to feedback to us on your recent visit to CarShop Northampton.

Please accept our unequivocal apologies that you have been left feeling in this way as a result of overzealous salesmanship from our staff. Our process dictates that customers are free to explore our site in the manner they feel most comfortable, if this is with one of our Customer Consultants assisting then great, if not they will be on hand should help we required.

We are of course very disappointed that we were unable to do business but can assure that your experience is an exception to what is usually an extremely successful relationship with our customers.

Kind Regards

Matt Jones
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Would use again and recommend this company 100%

Thank goodness this company has good advertising or I may not have been prompted to pop in. Great service, knowledgeable staff and a cheerful environment. Very happy with my purchase and will be going back when i'm ready for a new car.
Carshop

Reply from Carshop

We'd really love to see you again.
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Fantastic experience

I was really happy with the service i received, I found the car online on the carshop website it was really easy to use and gave me all the information i required on the vehicles spec etc I reserved online and went into store to view 3 days later, the whole process was very well organised and i received outstanding customer service!! I would recommend Carshop to anyone.
Carshop

Reply from Carshop

Thank you very much for your feedback Thomas.
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Bullying workplace in Cardiff!

I strongly advise that you never to go to cardiff car shop to purchase a car! I was in there this afternoon and witnessed a sales assistant being aggressively abused by a short grey haired man with glasses. He was wearing a suit so I can only assume he was a manager of sorts as the young guy was wearing a polo shirt.
He started shouting at the assistant and using fowl language, they were situated by a circular desk quite central in the showroom and in full public view and hearing.With myself, there must have been around a dozen customers witnessing this appalling display.It all culminated with a pen being thrown at the assistant and the assistant walking off.
How demotivating and demoralising it must have been for that young man and the other members of staff present. Perhaps they are all subject to the same abuse.
Will certainly not use to purchase a car or recommend the company.
Carshop

Reply from Carshop

Good Afternoon,

Thank you for your review and for bringing this horrific incident to my attention. I would like to assure you that this matter is being investigated and the member of staff involved will be dealt with internally.

I would like to offer a sincere apology on behalf of the company if this incident made you feel uncomfortable or unnerved in anyway as this is the last thing we want for any of our customers. Furthermore, this is not the kind of behaviour we expect from our team and it is appalling that any customer had to witness such unprofessional behaviour.

If you would like to discuss the matter further, please do not hesitate to send a suitable contact number to quality@carshop.co.uk, and I will be in contact in due course.

Kind Regards,
Andrew Smith
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great service, great products

Very warm welcome when i entered carshop in cardiff, the salesman chris helliwell was very helpful with great knowledge of what cars i could be interested in. I would have purchased however they didnt quite have the perfect car instore for me, however chris said he will keep searching for me thanks for your time and i recommend carshop
Carshop

Reply from Carshop

Thanks for your feedback Sian, please keep an eye on our website to see if we have any other cars which take your fancy.
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Great Experiance and not pushy great prices.

all the staff have been fantastic, great customer service, made us feel welcome and took the time to understand our requirements. 10/10
Carshop

Reply from Carshop

Great to hear Gordon.
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Hassel free, Not pushy

I dealt with a chap called jake who tendered to my every need, wasn't pushy atall and made my expirence overall fantastic. I will be recommending friends and family to go to Carshop in the future
Carshop

Reply from Carshop

Thank You Mr Benson
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Easy and pleasant

Brilliant company and even better staff.
Carshop

Reply from Carshop

Cheers Nath
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Great trustworthy reliable happy service centre management and staff

I would highly recommend you go no further than the carshop service centre for all your Motoring needs, if it be a head light bulb change to engine rebuild, or a car wash to a a a full respray,just ask for the service centre , they know what you need every time
Carshop

Reply from Carshop

Great to hear you had such a good experience Carl.
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Amazing service!

All the cars are competitively priced, no problems with mine at all so far but the past part was the customer service. The salesman olly was amazingly helpful and knowledgeable and all the other staff made it a very pleasant experience. Will definitely return!
Carshop

Reply from Carshop

Thanks Olly
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Review by confirmed purchaser

Quick and easy process

Very helpful and understanding salesman, wanting to find the perfect car for me, whilst sticking to my budget.
Would have liked a little more time to walk around alone, but still managed to find the car, and drive away with it within only a couple of hours.
Carshop

Reply from Carshop

Thank you very much for your kind words Katrina.
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Avoid!!!!

Awful company, put a deposit down to view a car, when it came they showed us it in the show room to try stop me from seeing the errors.

Well it looked like they had covered it up with tipex so shoddy!

Getting my deposit back was a horrendous experience I was passed from pillow to post and fobbed off no end.

I recommend you do not visit this shambles of a company.

Awful managers, awful staff and awful cars.
Mari_123 found this review useful
Carshop

Reply from Carshop

Hi Caroline,

Can you please edit your response to let us know which store you visited so we can address this.

Carshop Details

About this company

Used Cars For Sale At The Car Shop. Leading choice in buying a cheap second hand car. Over 3000 Cars To Choose From in Swindon, Cardiff and Northampton

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Category

Car Shop is ranked 43 out of 51 in the category

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