Following confusing product listing on their website, I ordered the wrong printer drum unit. I discovered this after opening the box and internal bag. The company were unprepared to do anything to assist me, a previous regular customer.
More time was taken in arguing with my by email than coming up with a possible solution, e.g. they contact customers who could have used the product I had ordered and offered it to them with a discount, so allowing me to recoup some of my expenditure.
I will never use this company again - they are blinkered, not customer orientated and would win any "jobsworth" award.
I paid £21.99p in Feb 2013 for 2x 56, and 1x57 HP copy refills. As I live in a rural area I have to buy refills in advance. Up to this time I`ve bought genuine HP refills and never had any problems even if stored for 12 months .I opened and fitted the first 56 Cartridge Discount refill in December 2013. It would print one page ok, but then further pages would just get fainter and grainy. This week I opened and fitted the other two Cartridge Discount refills as the Dec fitted refill appeared empty although it had only had light use. Neither would print at all. When I contacted C.D. customer services, I was told by [Name]that the reason was because the inks would have dried out in their sealed packets. And as I was 14 DAYS over the warranty period they would do nothing to promote good customer relations. I suspect these were either faulty when I purchased them or soon after. My advice is DO NOT BUY THESE REFILLS< THEY EXPECT THEM TO DRY OUT AND WILL OFFER NO REFUND IF EVEN 2 WEEKS OVER THE WARRANTY>. They may appear to save you money but I have wasted almost £22 on dried out refills.They may give a fast postal service, as most reviewer state but product life appears very limited. Is this why they need a fast delivery? Also why is 2nd April having so many wonderful reviews? almost 50% of reviews are on this date.????
I have ordered compatible catridges from them. Only 3 ordinary text pages came out. I have sent three mails regarding this. They simply do not answer any of your queries. Finally I ordered from [external reference] and now the cartridges are working perfectly.
I was delighted to receive the inks almost by return of post - so refreshing to have such a good service and I would use Cartridge Discount again without hesitation or reservation. I certainly recommend that you use he same company too.
First time i tried this service and although apprehensive, things worked out a treat. Shipment arrived on time, goods were great and the service was simple to operate. No hesitation in using it again or recommending it to others. Many thanks.
I have been ordering my cartridges for a while now and I have no complaints with the service and quality of these products and the company. I would recommend them to all my friends as trustworthy and efficient.
The service was great I found what I wanted straight away, ordered them went for the extra blacks price was almost 2 for 1 smashing, delivery surprised me I almost got the delivery before I ordered them I was really surprised. If you are looking for inks you will not do better than these, the firm knows how to treat its customers I will definately use them again, so should you.
I have used Cartridge Discount for a couple of years and would thoroughly endorse their service .Always the best price around and delivery service is first-rate.Never had a faulty cartridge . Previous to using Cartridge Discount I had a few unpleasant purchases from other sources.You can buy with confidence from Cartridge Discount