08 February 2010
Debited my card, never sent goods
Goods were shown as in stock, I had an email shortly after ordering saying they were despatched. My credit card was debited. Goods never arrived. After 2 1/2 weeks I chased it up by email to customer services, they sent a reply saying that the two cartridges I ordered must have got lost in the post and they would send two more out by overnight courrier that day. 1 1/2 weeks later still no delivery. Contacted them again and this time they told me there was a stock problem from the start and that they could not give me any delivery date of when they might or might not arrive.
I am pretty sure that they should not have debited my card if they had not sent the goods. Certainly they should not have told me that they had despatched them if they had not
Currently they have agreed to cancel my order and refund my card, but that does not compensate for the aggro and waiting for 4 weeks.
Still no cartridges and having to start all over again. I will keep well clear of them in future.