Bought a bulk number of inks. Couple failed to be recognised by printer. Sent an email for advice. Customer Care team send out new ones and a prepaid envelope for the faulty ones. Great Care. When things go wrong you want a company that makes amends ASAP. This one does recommend to anyone.
I have bought cartridges from these guys for a couple of years and always thought they were great. Today they topped it when I forgot to add the discount code in to my order.
I sent them an email to ask if they could retrospectively apply it, and within an hour they had responded to say they would, and refunded me the discounted amount.
This is a truly excellent online retailer!
A helpful, prompt and courteous reply from Steve, about use of refill inks and 'chipped' cartridges in my Canon MP460. Very reassuring information about what I have found to be an excellent and easy-to-use product. Thanks!
I have always used cartridge people and have been very happy with their prices and service. When I recently ordered 8 cartridges and before receiving the order my printer broke and was unrepairable. I e-mailed cartridge people of my dilemma and a quick response from Birgit informing me of my rights to a full refund ,if I returned the goods unopened.On this one occasion as a gesture of goodwill Birgit is sending me a prepaid postage label.
I am really so pleased with the excellent service from Birgit on behalf of cartridge people.
When I buy my new printer I will still buy the cartridges from cartridge people.
This one is for Mel..... Great manner! First class help! Big Thanks. 110% satisfied..... :)
I have been using Cartridge People for a few years now & find the products service & price very good. The after sales service however is nothing short of excellent.
I have had a problem with a new printer I purchased recently from Argos regarding the ink so I telephoned Cartridge People & the advice they gave me fixed it immediately.
Also I have just spoken to Melanie about an ink delivery & she answered my query in a most helpful & friendly manner, a refreshing change these days & an asset to the company. I will definately be using them for many years to come & recommend
them to anyone.
What more could you want - apart from a good aftersales service and helpful staff which Cartridgepeople also have. My contact with Natasha was very positive and I will definitely use Cartridgepeople again and won't bother to search for alternatives.
I purchased ink cartridges and on arrival discovered the wrong ones had been ordered, I phoned in customer services and spoke to the most delighful person called Melanie,I have never come across a more helpful person on the phone to help one customer out ,she could spend the time to explain how she would adjust the ink jets and forward me on with a retrurn envelope to send back the the cartridges. I trust you will pass on my thanks to Melanie and as a company appreciate a well informed and most mannerly person they dont come along like her every day
I ordered a colour cartridge for my printer, which arrived the next day. Unfortunately when I replaced the old cartridge with this new one, I got an error message saying the cartridge was damaged and should be replaced. I emailed Cartridgepeople about my problem and got a very quick and helpful reply from Steve at customer service, suggesting cleaning the cartridge and the printer head - which solved the problem. I would recommend Cartridgepeople to anyone.
I ordered a toner cartridge which arrived the next day. Good price and free postage. Only one problem it was faulty!! Emailed their customer services and received reply almost immediately suggesting a few things to try re my printer. I informed them that it still didn't work and they promised to replace it. The replacement cartridge arrived the next day and worked perfectly. This I considered to be excellent service from a reputable company. Would highly recommend them and will definitely buy from them again.
I ordered a compatible cartridge and a replacement neither of which worked in my printer not the suppliers fault but my temperamental printer. Anyway replacements were promptly sent and I eventually had to have a manufacturers ink which was again supplied promptly nothing was too much trouble. I absolutely recommend Cartridge People for your printer ink needs
Made the order for my cartridges at the weekend, very easy to do as you just select, brand and type and they bring up the cartridges required. Nice LED torch freebie at the moment, unfortunately this was missing. As soon as I contacted them and mentioned this the item was immediately put in the post to resolve the issue. They have kept me informed through out the order process and I have been more than happy with the service they have supplied to me. I will happily refer this Company to my friends
Thx alot guys.
Excellent customer service from Steve. My printer would not recognise the cartridge, so after advise from Steve on how to clean the contacts, but still not working he sent me out a replacement which I have now installed with no problems what so ever. Thank you for excellent and prompt service. I will be using your company again and also recommend you to friends.
Full marks for product, support services and warranty. Have had 2 sets of cartridges from them and when l reported one faulty, the replacement arrived 2 days later, with a post paid return label for the faulty cartridge, so I will not be going anywhere else for my printer supplies.
Please can I say thank you for the excellent customer service that I received from your team. Though the cartridges don't work in my printer ( I suspect my printers fault) due to their manufactured status, your speed in sending a replacement and then a refund is appreciated and I would use you again in future should I get a less fussy printer!
I have been buying printer cartridges for my HP Officejet pointer for a few years. I have always found the products very good and keenly priced. A few weeks ago I ordered a set which didn`t arrive. I emailed for an explanation and within a few hours had a reply with an apology advising they had been sent by Royal Mail and had obviously gone astray. A replacement set was sent and arrived within a few days. That`s what I call great service.
I have purchased my ink cartridges from 'The Cartridge People' for quite a long time. The level of service that I have received has been outstanding, they will help you in any way possible. I thoroughly recommend them to anyone, without hesitation.
I have had a fantastic experience with 'Catridge People' who have answered my queries pretty much straight away over email and I even received a phone call to clarify some confusion on my part in rleation to a compatible ink catrudge. Being extremely busy, this kind of customer service is greatly appreciated and made my life much easier. Thank you!
Ordered four cartridges, and was concerned when only three arrived. My email query was answered very promptly, and I was reassured to learn that the remaining item was on its way. Sure enough, it arrived the following day as promised. Great price, and excellent customer service. Thank you Cartridge People!
I ordered a multipack deal of compatible cartridges for my Epson SX425W and the cartridge I replaced was not recognised by the printer. After going through their FAQ and trying to fix it myself to no avail I had to email the customer support for help. They were very helpful and friendly and agreed to ship out a replacement cartridge for no additional cost.
The cost of official cartridges is far too much for a student like myself to be paying semi regularly so the compromise of potentially unrecognised cartridges for a much lower cost is worth it in my opinion.
Placed an order to realize that my gods will take forever to arrive. Phoned them within 1 hour to cancel the order and they say they can not cancel it. It will have to come from Switzerland to me and then I will have to send them back for refund. I Paid VAT on the item , but it's being shipped from Swiz to avoid British taxes. Just another starbucks in the making.
Cartridgepeople have been very efficient in my dealings with them, from posting out the order, to replying to any queries, and dealing with returns quickly too. The ink cartridges were initially of good quality, but unfortunately somehow short-circuited and were rendered useless before they were anywhere near half used. Cartridgepeople said they would send out returns instructions etc. for postage-paid return, and although I wasn't able to do so until about a month later, everything was there when I arrived back at my house. I duly returned the defective products, and I promptly received an email confirming that my refund was being processed. Very pleased with their customer service.
Great value offers, low prices and excellent quality cartridges.
I am very pleased, not only with my purchase, but also the excellent customer service I received.
I have bought non-branded cartridges before, but I have never been that impressed. However, the ink cartridges that I received from the Cartridge People were so good, I immediately placed a second order.
Response to an email sent regarding an order was quick, efficient and courteous.
I wouldn't hesitate to purchase from the company again. Highly recommended.
I purchased some black Canon cartridges, but I experienced some printing quality, therefore I contacted the Cartridge People by e-mail, who were very quick to respond offering some advice on how to get better printing results. Experiencing a few more problems, but still keeping in touch by e-mail, their customer relations were excellent.
Even tough this happened over the weekend, there was no loss in communication, i.e. they were not closed for the weekend. They offered replacement cartridges without hesitation, which are on the way. I have managed to get more or less normal printing again with the original cartridges they had sent, so the fault, more than likely was down to my machine and not the print quality of the cartridges. I have offered to pay for the replacement cartridges being sent out to me now, but have been given them FREE of charge, a great result from an excellent company, again, many thanks to the Cartridge People.
I found this web site for Cartridge people and Ordered some Cartridges and , I found the Price so got not to place a order , and then I get my Cartridges in a Week
and Got a Free Cartridges , I used my free Cartridge found it was leaking, email mail them and told them, and they said they would send me out a new cartridge,
I say fist class Service ,
I purchased black and colour cartridges from Cartridge People for my printer and although hardly used the colour one recently stopped working. I contacted Cartridge People and after guiding me through some potential fixes (which didn't work) they offered to replace the item free of charge, and not only that but are sending me an SAE to return the faulty one. You don't get that sort of after sales treatment from every company, in fact about 18 months ago I purchased some remanufactured cartridges from a different company which dried up before I got round to using them and their attitude when I contacted them was "too bad"! I would certainly recommend Cartridge People to anyone.
Never had a problem with any product
Two years ago or so i bought a set of replacement ink cartridges for my Canon Pixma printer, as part of the bundle bonus i received a second set. My printer had been working and printing perfectly without any issues or problems at all. I recently replaced the first set with the second set (i don't print much really) instantly the printer on/off button displayed a flashing orange/green light. No matter what i did i could not get the printer to do anything at all, not even print a test page or do a nozzle or head clean. After taking the cartridges out and making sure they were seated properly and there was paper jam or anything daft i gave up and emailed the cartridge people. I received some instructions regarding cleaning the copper strip etc which didn't apply to my model of printer. Without any hesitation i was offered a full set of replacement set of cartridges. Although the cartridges had never been opened it was still 2 years after i bought them. There was never any doubt that The Cartridge People were going to make sure that i was fully satisfied with the resolution to my issue. The help i received was fast, efficient and extremely satisfactory.
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