Reply from Cash Generator
[REPLY]
- Reviews (164)
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- Nikos Pannik
- 1 Review
Bad service , bad response....
Stay away... more away, and more and more.. now is safety!!
Reply from Cash Generator
Sorry to hear about you recent experience. If you could please contact us at customerenquiries@cashgenerator.co.uk and list the store and some details about the transaction we will look to resolve this issue. Please accept our sincere apologies for the inconvenience caused.
Kind regards,
The Cash Generator Team
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- Jermaine Bogle
- London, GB
- 1 Review
Terrible will never use again!!
Bought a Nintendo ds lite for my daughter when i received the item the box was damaged and the packaging fell apart.
The touchscreen was very unresponsive there where finger prints all over the screen within 2hours of my daughter playing this system the screen froze and went a bright purple colour.
I sent the item back because it was faulty stating that i want a refund but they refused because they said the packaging was damaged.
So i would have to buy new packaging to send to this company in order for me to get a refund on a faulty product or i would have to pay them to send me this FAULTY product back to me.
The manager was rude and unhelpful he basically just wanted me to get off the phone.
My advice is to avoid this company at all costs they will say anything not to give YOUR money back!!
Reply from Cash Generator
I'm really sorry to hear about your recent bad experience with us. If you could contact us at customerenquiries@cashgenerator.co.uk and list the store and any additional details this would be greatly appreciated. Please accept our apologies for the inconvenience caused. We will look to get this resolved to your satisfaction ASAP.
Kind regards
The Cash Generator Team
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- Mike Clark
- Harlow, GB
- 1 Review
Terrible
waited over two weeks for my order and when i opened it i found they had sent me the wrong thing. After talking with their hopeless staff they had agreed to collect the package and give me a refund however, after another week no on came to collect it. after wasting me of my time on the phone to them they sent another courier to collect the parcel. the courier came and i thought that was the end but, after two weeks no payments have been received. terrible service, terrible company and avoid at all cost!
Reply from Cash Generator
I am sorry to hear about your recent experience. In order for us to deal with this issue correctly could you please contact us at customerenquiries@cashgenerator.co.uk and include the store which you purchased from and details of the transaction. Please accept our apologies for the inconvenience caused. We will look to rectify this issue ASAP.
Kind regards,
The Cash Generator Team
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- Lyn J Frost
- Northampton, GB
- 2 Reviews
really pleased
I bought a NOKIA LUMIA 800 from you and what can i say other than thank you so much the description was spot on and it arrived super quick . the phone is excellent and looks nearly new the only problem was i didnt know that it needed a micro sim as my old phone was just a normal sim , but it was only a small blip as i phoned orange told them what i wanted and i now have my micro sim and all is brilliant .
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- Agnis Belte
- Edinburgh, GB
- 2 Reviews
Description not right
Bought a Wii which what I thought was a bargain for 26quid inc. delivery. It could be clearly seen in the picture that the controller had the motion plus built-in, but what I received was the old version of the controller. Plus, in the description they mentioned it comes with Wii Sports which also wasn't there. The console has some bad scratches, but they did mention this in the description, so that's fine. But now I will have to buy a motion plus adapter and the game which both will cost me 18GBP. I wrote to the store I bought (OLD SWAN) requesting either a partial refund or an 18GBP voucher so that I could buy the things that had to arrive with my purchase
Reply from Cash Generator
Sorry to hear the issues you have had with our Old Swan store. We would like to get this issue resolved for you as soon as possible. We'll contact the store and have the issue investigated, if you could contact us via customerenquiries@cashgenerator.co.uk we'll be able to liaise with you on the progress of getting this issue resolved for you.
Kind regards
The Cash Generator Team
- Cochese
- 1 Review
Description didn't match the reality.
Bought a wii bundle which was described as "very good" when it arrived it basically stank and needed a good clean also one of the flaps was broken. Look I'm not complaining too much I wasn't expecting perfection from cash generator and the price was good for what I got plus it had a 3 month warranty and everything works fine. But either give the stuff a scrub or list it as it was, ie acceptable condition.
Reply from Cash Generator
I am sorry for the incorrect listing information. So we can ensure something like this doesn't happen again could you please contact us at customerenquires@cashgenerator.co.uk and detail which store the Wii was purchased from. Please accept our apologies for any inconvenience caused.
Kind Regards
The Cash Generator Team
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- David Anderson
- Stockton-on-Tees, GB
- 1 Review
£20 Sony Blu Ray Player!
Great price and was delivered in 2 Days! Even had batteries for the remote! Well packed in bubble wrap. Cheapest on EBay was £30! No complaints from me! delivery charge was £3.
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- Ben Pearson
- Hammersmith, GB
- 2 Reviews
50/50 if your going to have a good experience
Two orders placed with them. First order hasnt turned up, no tracking details, store wont provide any tracking info or even confirm dispatch. Second order is en-route with tracking data. Very much a 50/50 experience.
The store that's not got me impressed is Norris Green, in 5hrs and 3 calls they have so far not even looked at my issue. PayPal dispute in progress, so I'm not having a good experience :(
Reply from Cash Generator
Please accept our apologies for any frustrations you have had regarding your purchase from us. We will contact the customer services team and get this problem rectified as soon as possible. If you could contact us via customerenquiries@cashgenerator.co.uk to follow up we will ensure this issue is resolved to your satisfaction.
Kind Regards
The Cash Generator Team
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- Steve Buynsell
- Cramlington, GB
- 1 Review
Promt and good price
Bought a game console, good price and delivery was very fast.
Came in excellent condition very well packaged.
Happy kids!
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- Stephen Dwyer
- London, GB
- 3 Reviews
A great place to buy, prompt delivery!
Throughout my purchases, I've had little to no issues at all. They post off items VERY quick, mostly the same day! The prices are also great, I've had many bargain buys.
Thank You, Cash Generator.
- David
- 1 Review
Cheap prices but risk in getting faults not immediatley apparent .
My Galaxy S1 came in good condition except for one melted patch on the bottom right corner of case,as you face it,( quite deep ). It did look in good condition.
Unfortunately after a few days of use my friends started to mention that they were having trouble hearing me clearly and that i sounded muffled . I put this down to signal strength being erratic but no, it had a faulty mouthpiece and it is very annoying.
I bought the phone for £95 give or take a few pence and am now not keen on buying from Cash Generator again because of this. Its a real shame because the last phone i bought was a Nokia 6700 in polished steel and is still a super phone, the Samsung is now in the back of a drawer. It seems that it may be a bit of a raffle in the quality of phone you receive even after Cash Generators phone tests ! I am saddened that i seem to have wasted my £95.....
Reply from Cash Generator
I am sorry to hear about your recent experience. We hope you contacted the store to rectify this issue, if not could you please email customerenquires@cashenerator.co.uk and provide us with details of the purchase and we will look to offer a resolution to this issue. Could you also include the store which you purchased the phone from.
We do have robust testing procedures but unfortunately in this case the fault you identified hasn't been picked up.
Kind Regards
The Cash Generator Team
- Martin
- 1 Review
Apathetic staff in Liverpool
I bought a PS3 console from the Kensington store in (Liverpool) a week later I was still waiting for delivery I emailed the store but received no response so I phoned and was told I would be called back in 10 minutes but still had no reply 2 hours later.
I contacted Paypal and opened a dispute and within 1 hour I received a refund which is all I wanted in the first place! very poor service from Kensington Cash Generator. the second bad experience was with Norris Green which is also in Liverpool they sent me a PS Vita console that couldnt be reset to download apps and games which made it useless, not sure if these stores are company owned or franchises but I will not use these store again.
- jane
- 1 Review
one fab one good
I purchased 2 rings from 2 different stores, postage was £5 for each, one was sent by special delivery which I was very happy about and arrived quickly, was also what I expected,the other was sent second class and took ages but wasn't gold as i was expecting but gold plated. Overall I am fairly happy with my experience buying from cash generator
- Nazir
- 1 Review
Not reliable
Items not received properly ie.faulty or damaged not mentioned on website
Reply from Cash Generator
Please accept our apologies for any frustrations you have had regarding your purchase from us. If you could contact us via customerenquiries@cashgenerator.co.uk and let us know the details of the transaction and the store from which you purchased we can investigate for you. Obviously we will offer you a full refund or replacement and will cover the cost of any return postage incurred.
Kind regards
The Cash Generator
- David
- 1 Review
never again
bought item & never received, phoned store & was told must have been lost in post & another would be posted the same day, still nothing received after 18 days from order
(Welling store)
Reply from Cash Generator
Thank you for posting us feedback, I'm really sorry to hear about the issues that you have encountered. We'd like to get this resolved as soon as possible for you. We'll contact the store to investigate. If you could contact us via customerenquiries@cashgenerator.co.uk to follow up we'll ensure the issue is resolved to your satisfaction.
Kind regards,
The Cash Generator Team
- lee. S
- 1 Review
4 weeks later and item still not recieved
I ordered a PS3 controller 4 weeks ago via the cash generator website(Erith store). After numerous times calling them and receiving endless promises I still haven't received it. Complete waste of time ... AVOID!
Reply from Cash Generator
Really sorry to hear of the issues that you have had with the Erith store. We would like to get this issue resolved for you as soon as possible. We'll contact the store and have the issue investigated, if you could contact us via customerenquiries@cashgenerator.co.uk we'll be able to liaise with you on the progress of getting this issue resolved for you.
Kind regards,
The Cash Generator
- Linda from Barnsley
- 1 Review
Speedy service, good problem resolution
Although the first Samsung tab they dispatched was faulty it was replaced by return of post and some freebie dvds followed as an apology. Great value, speedy service and everything very well packaged.
- Paul
- 1 Review
Quality service
Bought a used Korg Synthesizer for a very competitive price, delivery was
very cheap, actually arrived the next day after ordering and was exacltly as
described in the online ad. All in all very happy was much cheaper then I could
have bought on e-bay and without the risk attached.
- Derek
- 1 Review
fast friendly and efficient!
Ordered a blue ray box set. Had no issues. Very helpful on the phone also.
- Mark
- 1 Review
worst shopping experience ever
i made a online order and it has now been 2 months since the delivery date i was given and my item still is not here it is a on going thing that i am still trying to sort out i have rang everyday for a month and just get told i will be rang back later that day i get no reply will not be using cash generator again
Reply from Cash Generator
I'm really sorry to hear about the ongoing issues that you have had. Please contact us via customerenquiries@cashgenerator.co.uk with your details and the details of the order and we'll get this resolved for you.
Kind regards
The Cash Generator Team
- Doug
- 1 Review
Not very happy.
I bought a se electronics 2200a mic, £101 with postage. Paid with card. Got an email from cash generator the next day saying "unfortunately the item is damaged you have been refunded". Unfortunately I have not been refunded I made this purchase on the 23/03/2013 the cash was aken from my account, however I have been told my refund wont reach my account till 09/042013. I will not be using. Cash generator again.
Reply from Cash Generator
I'm really sorry to hear about the bad experience that you've had. If you wouldn't mind detailing which store you had the issue with we'll investigate the problem and the delay with them as this is not the kind of experience we want customers to have. I'm going to refer your complaint onto our Customer Service Team at customerenquiries@cashgenerator.co.uk if you could contact us so we have your details and can follow up with you that would be much appreciated.
Kind regards,
The Cash Generator Team
- REUBEN DENNY
- 1 Review
CASH GENERATORS IF THERE IS SOMETHING YOU NEED AT A REASONABLE PRICE
I ALWAYS USE CASH GENERATORS ON LINE AND FIND THE WEB SITE WORKS WELL IE. EASY TO USE AND ALWAYS FIND A BARGAIN AND OF COURSE YOU CAN USE PAYPAL A BIG ADVANTAGE GOOD COMMUNICATION ABOUT YOUR ORDER WHEN PLACED I FOUND THE OTHER BIG NAMED COMPANY DOESNT COME CLOSE IN COMPARISON WITH THE CASH GENERATORS WEB SITE
Reply from Cash Generator
- Elizabeth
- 1 Review
Put cash back in your pocket
Items good priced some look as good as new, staff answer questions promptly, would recommend to friends.
- B.Davies
- 1 Review
Poor customer service - two items bought; one Stevenage store, other Wallasey, but both orders refunded within days but no message from either store saying why.
Items purchased on-line, payments made but then refunded soon after but no reason given or courteous call / email to explain why.
Reply from Cash Generator
Really sorry to hear about the issues that you had with your purchases. We've raised your complaint with the two stores detailed and emphasised that it is common courtesy to communicate fulfillment issues with customers and also re-iterated this to our network of stores. On behalf of Cash Generator please accept our apologies for any inconvenience and frustration caused.
Kind regards
The Cash Generator Team.
- Andrew
- 1 Review
What it said on the tin.
Item came quick, packaged well and as described. No issues.
- Chris
- 1 Review
- Rachel
- 1 Review
Good service but wrong product sent!
I ordered a Star Wars Oom-9 model a few weeks ago. It was tricky to come by so I was pretty happy to find it for such a good price, and delivery was very quick. However upon opening it, it appears that the product information provided was incorrect as it was just a normal battle droid model - I'm not too fussed as it really wasn't much different and my boyfriend still loved it, but he does really like Oom-9 in particular which was a slightly different product. All I can really say is that Cash Generator should check that what they're advertising is that exact product since they did specifically say it was the Oom-9 one? Other than that, I was fairly happy.
Reply from Cash Generator
Thank you for the feedback. We try our best to list accurately however occasionally issues such as this do occur. I hope the listing error didn't cause too much disappointment. If there is a difference in retail price between the 2 models please contact the selling store and point out and the error, they should refund you any difference in value. Apologies for any inconvenience caused.
Kind regards
The Cash Generator Team
- Leah
- 1 Review
Arrived quickly, in good condition
Ordered an iPhone 4 and have been using it for about a week or so - it works great and looks new!
- fusion
- 1 Review
Generally Good
But let down by poor delivery arrangements,
Reply from Cash Generator
As of the 2nd April we've moved our corporate stores to a new courier service which we hope will ensure a much better quality of service for our customers moving forward, so please don't let previous courier service issues put you off using us in the future.
Thank you for the feedback, it helps us to continue to improve our service offering.
Kind regards,
The Cash Generator Team
- Chris
- 1 Review
Waste of money - not as described
Purchased an external hard drive for my Xbox, on receipt found that the item was faulty and emailed Cash Generator. After 3 working days received no response so filed claim with PayPal got my money back after 7 days will not use there service again - not recommended at all.
Reply from Cash Generator
Really sorry to hear about the recent poor experience you had with our online service. We are trying to make real improvements across our network so it would be great if you could confirm to our customer service team which store you made the purchase from so we can pick up the poor customer service issues with them. If you could let us know via customerenquiries@cashgenerator.co.uk we'd really appreciate it. Please accept our apologies for the inconvenience and frustration caused as a result of this incident.
Kind regards,
The Cash Generator Team
- Georgi Georgiev
- 2 Reviews
- s wright
- 1 Review
fantastic buy looks new
my son loves his x box its in such good condition that you would definitely think it was new . I would say always look at cash generator before you look elsewhere .
- STEPHEN
- 1 Review
Very easy transaction and really helpful in sorting anything out - i would definitely go to Cash generator again
I came across this by accident as i was checking the details of an item I was bidding for on e-bay. I had never before considered buying from Cash Generators. Once I had decided to buy I found the process really easy and the transaction was simple. Unfortunately, the parcel arrived within 2 days but the carrier could not gain access to deliver so returned it,. Lisa at the Cash Generators store in Blackfen couldn't have been more helpful and when we had worked out over the phone what had happened she immediately re-posted the item letting me know how and it arrived 2 days later. They described the item as immaculate and it is.
- A.nonymous
- 1 Review
Meh...
Looked for an item on the website and was able to save a couple of quid using the "Make an offer" feature or whatever it's called.
I then realised that I didn't need this item so requested that I could return it the store (HUYTON) emailed me back straight away saying thats fine we'll collect Monday etc...
Long story short ... they never collected.. I sent emails enquiring never heard back from them since! Will not be using again
- fran
- 1 Review
good service - great delivery - phone rather dirty
i bought a Nokia N8 from cashgenerator, and was very impressed with the service and speed of delivery.
but the phone has arrived and its a bit dirty and grimey, and it reeks of cigarette smoke. I am going to give it a very thorough clean before I use it!
however, the phone is in perfect working order as promised - so overall i'm happy.
- darren gibson
- 2 Reviews
Cash Generator: Welling branch
I was looking for a Blackberry curve via a Google search and found one available from Cash Generator (Welling). The mobile was listed as used but in good condition and with charger. Payment was easy as Paypal was accepted. The phone arrived a few days later but with only a USB lead and no charger. The lead was not the correct one for the phone so I contacted the branch to find out what the score was.Apparently the wrong lead had been packaged up and apologies were made and a replacement charger was to be dispatched within a day or two.In the mean time I had to borrow a lead from a friend to charge the phone and had access issues on the phone as in not knowing the last owner's pass key. The person I spoke to was very knowledgeable and suggested what I should try. This worked perfectly as described.I waited for nearly a week before chasing them up regarding the charger.I spoke to another person who couldn't explain why the other charger had not turned up but assured me that he had a genuine Blackberry charger in the store and would dispatch it asap to me.The charger arrived a few days later....again with totally the wrong lead yet again. Ok service apart from the charger issue as who ever sorted the order out did not check that the correct lead for the handset was available/put in the parcel. To date I have only received the 2nd charger and not the 1st one I was promised, meaning that it was never dispatched as promised when I chased it on the 1st phonecall.
I would not go out of my way to purchase anything online from this store again.
Reply from Cash Generator
Thank you for leaving us feedback. I'm sorry you've not had a great experience with us. I've raised the issue you detailed to the regional management team associated with the Welling store as this is not acceptable customer service. On behalf of Cash Generator we apologise for the inconvenience and frustration caused.
Kind regards,
The Cash Generator Team
- andrew
- 1 Review
acer laptop nightmare
i bought a acer aspire 8920g laptop online from the woolwich branch.it was sold as being in in very good condition.when it arrived it had numerous faults- power connector had a loose wire inside the laptop causing a short,wrong power supply should have been 4.74v they supplied a 3.42v ,no hdd caddys ,cmos battery was dead,and lastly it had a pirate copy of windows 7, on it.i have tried to get a resolution from them but they wont reply to my emails.so am taking it up with trading standards very poor service wont be buying again
Reply from Cash Generator
I'm sorry to hear about the problems you have had. I've asked our customer service team to log the complaint you have made and we'll investigate it fully. If you could contact customer service with you're details we'll ensure a quick and satisfactory resolution for you. Please email customerenquiries@cashgenerator.co.uk
Kind regards
The Cash Generator Team
- Michael
- 1 Review
Great Service!
I made a lower offer on the item I bought and it was accepted! My item was dispatched the same day and arrived the following day as promised! Will check back here for more great deals!
- Raymond Kanyanga
- 1 Review
extremely good & Reliable
The products I recently purchased at this store have been to a really good standard , the products I had purchased were well worth the price due to the fact they work without any faults i.e. my IPad is immaculate performing well above what I expected it to be.
- alison
- 1 Review
Item was not of working order
I purchased a laptop that was not even clean let alone working ..the item had obviously not been checked properly for faults so I had to return .
The return process was straight forward and I did receive a full refund so I cannot complain about that ...but I do feel more checks need to be made on technology items to make sure that they are accurately described and at least work
Reply from Cash Generator
Thank you for your feedback. Please accept my apologies on behalf of Cash Generator for the inconvenience of receiving an item that was not in the condition advertised. We task our stores with ensuring all pre-owned items are well tested so it is really disappointing to hear that this has not happened on this occasion. If you could confirm via email to customerenquiries@cashgenerator.co.uk which store you had this problem with we will pick this issue up with them.
Kind regards
The Cash Generator Customer Service Team
The Shop Smart Guarantee
Buy with Confidence
At Cash Generator we want our customers to be able to buy with confidence with our 7 day money back guarantee. If you change your mind about a product within 7 days of receiving it, just let the store from which you purchased the item know and return the product to us. The product must be returned in the same condition as it was received and including all supplied accessories. The 7 day money back guarantee excludes console games, DVDs, Blu-rays & CDs.
