Cash My Fone reviews

Cash My Fone reviews

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283 Trustpilot review(s)
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Reviews

About

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“A smooth experience”

Smooth experience. They sent me a pre-paid envelope to mail my phones and they sent me a email to confirm when they received my package and the amount was in my account with in few days.
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Thank you Cashmyfone

I sent my unwanted phone to Cashmyfone, but was not quite expecting the professionalism which followed. They made me feel like their most important customer. They confirmed everything in writing immediately and were always available by telephone if needed. Their service is flawless. Would recommend it unreservedly to anybody. Thank you Cashmyfone. I shall be back for more.
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Totally Hassle Free.

Totally hassle free process from the very beginning.
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Online contact was easy

Sold 2 good condition working phones to Cashmyfone. Online contact was easy. They sent confirmation emails throughout the process. Sold phones on Monday. Prepay bag arrived Wednesday. Cheque arrived Friday. Excellent service. I could have got more money on other sites but after reading reviews chose Cashmyfone. Very happy I did.
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Cost Effective Service !!

Smooth service from start to finish. Influenced by the service and would recommend to any one.
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Precise Process and Accurate Pay.

I think the service provided by the Company was excellent. Managed to do the whole process on line as the instruction on the website was easy to follow, the envelope & instructions came the next day, received the money the day after we sent the phone off.
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Very happy with the Service Received.

Very happy with received service. Got the bag on same day, sent phones as recorded delivery on next day, got the email prices confirmation, received the payment in a week.Very efficient and quick.Another happy customer.
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All Done by one email

Overall very good service didn't talk to any staff it was all done by one e-mail.Easy to do business no issues got exactly as quoted on web site.
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Will Definitely Using Cashmyfone Again.

I have been really impressed by the service from cashmyfone and I will definitely using cashmyfone again .They seem to be very reliable and you get what you Quoted.
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Paid as they Promised To..

No problem from start to finish with this company- paid what they said they would, with package and postage using their free post service. Would not hesitate to use it again and recommend to anybody..
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robbing conmen.

sent my samsung galaxy s3 to this crap company, rec'd confirmation they had received it, but have never paid for it. Do not know how they are allowed to keep trading. Do not reply to emails and i've sent dozens. How i'd like to meet these conmen face to face.
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Think twice before using this company

I sold two mobiles to Cash My Fone without doing any research on the company, after 2/3 weeks with no payment received I emailed and got no reply and then telephoned. After numerous attempts someone answered and said they had not received the goods and suggested I pursue it with the Post Office. I duly completed the Post Office claim form then after some weeks was notified that the Post Office had attempted to contact Cash My Fone in order for them to confirm they had not received the goods but received no response. I have since been informed by the Post Office that unless I can get Cash My Fone to respond they are dropping the claim. I have since made at least ten telephone call to Cash My Fone, all at different times and days, but no one answers. The lesson to be learnt is do your homework and pick a company with 5 stars not 2!!!
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Great Company to Deal With.

Easy to follow process and great company to deal with.One experience is worthwhile with this company.
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Straight forward and easy process

Really good customer service and great communication, would use them again and recommend them to anyone
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Recommended.

The process was as described. I received an envelope, posted my phone and received payment within the correct timescale. My only gripe would be with the amount of the item being posted. I would recommend cashmyfone to all.
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Avoid Using At All Costs

Sent an iPhone to them on the 7th October 2013, got paid a reduced amount on the 2nd December.

Had to send them a letter, recorded delivery, for breach of contract as advised by the Citizen's Advice Bureau. I think this caused them to pay up.

Avoid using at all costs!
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Untrustworthy company that fails to deliver agreed payment

We sent 3 mobile phones to Cashmyphone on Aug 21st with a combined value of £84.30. We had heard nothing after a few days but as we had sent them with recorded delivery we checked to see if they had been received. They were signed for by [Name] on Sept 2nd. I emailed them and heard nothing: the t'phone mail box was also full.

Through Citizens Advice I constructed a letter and sent that and then I received a mail from Cashmyphone on Nov 4th saying that the money would be in my account within 48 hours. Nothing has happened.

I have made a claim through County Court procedures and they served a notice on the company to their contact address which has been returned 'not known'.
We fight on! They are still offering their services with suggestions of excellent service: we know that not to be true.
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No Reply - No answer - No money

Got their details from a 'compare' site, received two emails sent at the same time one saying we have received your phone, we will unwrap and check and contact you. the second offered a 25% reduction which I now know to be their normal ploy, received a telephone call 25 days ago I reluctantly accepted their offer having read about their numerous bad reviews, I was told that the money would be in the bank the next day, 25 days later nothing, I have asked for my Iphone to be collected, and I have informed the Trading standards
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Scam Artists!

Never ever use this company! We made the big mistake of not reviewing this company before using them. We sent an iPhone 4s 16BG off to them a month ago after receiving a quote of £170. A couple of days letter e-mail response stating they where knocking 15% off for "excessive wear and tear" reluctantly accepted the offer and as of yet we have not received payment. They do not answer the phone or respond to e-mail. This company needs to be shut down immediately! We are contacting trading standards and action fraud as this company are criminal. What they are doing effectively is committing fraud.
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Avoid Avoid Avoid......

My son was offered £230 for his ipad 16gb and a Nokia handset, and duly sent them off to Cash for Fones. They offered him £112! He rejected the offer and asked for it to be sent back, since this equated to a 50% reduction and other than some small cosmetic damage there was nothing wrong with it. The Nokia was only worth around a fiver so he wasn't bothered about that. He has been waiting anxiously for the post every day to get his ipad back, but no prizes for guessing... it has never turned up. Now we cannot get any response from this despicable company either by email or phone. I have now seen there is even a Facebook Group entitled STOP Cash for Fones with all kinds of horror stories about them. I plan to go up there now and see if I can get it back by turning up on their doorstep in person.

Further to this post, I rang cmf and the girl was very helpful. My son now had his iPad back and the Nokia handset and can sell elsewhere (might even buy the iPad off of him myself)

I tried numerous numbers before getting through and thanks to this site I found one that worked

Cash My Fone Details

About this company

Cash My Fone is a mobile phone recycling company that’s a cut above the rest. We’ve 10 years industry experience, and as well as being professional, we’re friendly and personal. That’s important to us. As is the environment. We send the working phones we receive to countries in Africa, the Far East and eastern Europe, where they are reused. This helps the environment and gives people all over the world access to mobile phone technology. We take the useful parts of the mobile phones we receive that are no longer in working order and recycle these components. Above all, we care about our customers. That’s why we’ve made our mobile phone recycling process speedy and straightforward. We don’t leave you hanging around waiting for payment long after you’ve sent your handsets to us & we simply can’t be beaten on price. That’s our guarantee to you. If you find a better price somewhere else, we want to hear about it.

Visit Cash My Fone

Contact information

Call us on: 0208 090 2548, 0208 543 3119
We live here: 12 Deer Park , Deer Park Studious
SW19 3FB Wimbledon
United Kingdom

Category

Cash My Fone is ranked 41 out of 44 in the category

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