sold phone for £200.90 emailed them 3 times phoned many times they said they were to busy to check the phone after 7 days they said they would only pay £150 because there was 2 small scratches I said it is second hand not new they said yes but any marks the deduct from the price quoted I said you are buying second hand not new so I asked for the phone back this took another week to be returned I will never use again
Foolishly I used this company before reading their reviews. I received multiple emails from them saying they had not received my phone even though I had sent it to them on the day of placing the order. After a week of this I was sent an email stating the phone was damaged and my offer was reduced, I can expect this as there was some minor wear and tear. I was asked in the email to call them to confirm the offer and to authorise payment to me. I've tried calling both numbers provided but both are never answered. All I was greeted with was a poorly recorded answerphone. I left a voicemail message with my order/contact details but still haven't heard back from them. I feel I have been scammed. From now on I will take the lower offers from respected company's like [external reference] or [external reference].
AVOID THIS COMPANY AT ALL COSTS.
I sent my phone off a week and a half ago and have heard nothing since. Looks like they have done this to a lot of people - I have sent 20 emails to them with no reply and sat there all day yesterday with my phone to trying to get through on the phones however the phones lines are constantly busy. I am now beginning to worry. I think this company is shocking and on the website it says you 'can always speak to someone' - my arse can you. I would never reccommend this site to anyone and if anyone from cashmyfone is reading this - PLEASE CAN YOU CONTACT ME.
Sent my phone special delivery and didnt hear anything to say they received it. After constantly phoning up because there was no reply to emails. I had to tell the person on the phone to lower the music in the background because i couldnt hear them speak.. When i finally got an offer, i accepted immediatly but again heard nothing for a further week. Im still waiting for my money to be paid into my account
I read a number of reviews before contacting Cashmyfone. I knew that they wouldn't actually offer me the first price once they'd received my phones. But it was the reasoning they gave that infuriated me.
I was offered £20 for each of my phones - I had 2. I sent them off and THEN received a pre paid envelope with instructions (thanks). A week later I'd heard nothing so I sent them a chaser e-mail. They responded the same day to say they'd received the phones. Then again to say that there was a problem and they had to drop the price to £17 each due to 'scratches and dents'.
There were NO scratches or dents on those phones. They were in perfect condition, all they actually needed was a clean.
I responded saying as much and heard nothing. I chased THREE times and still heard nothing. I gave in and asked for my cheque.
I then recieved an e-mail offering me more money - 6p more!! I found this incredibly insulting.
This company have no respect and should be avoided at all costs.
Was offered 15% less than quoted price due to excessive wear and tear which was totally untrue. There wasn't a scratch on the item I sent. Accepted 5% less as it cost me £11 to send so would have lost even more money by sending it elsewhere. Will not use this company again
I used this company as had better reviews than others, however they emailed to say the phone had a speaker fault and scratches. None of which were the case before it reached them. I wrapped it in bubble wrap so shouldn't have been caused in transit! They should just offer a lower price in the first place and pay it, rather than offering higher to get you interested then making things up!!
I had an iPhone 4S for 18 months. It was not damaged whatsoever and worked perfectly. The website price offered me was £221.50 slightly more than other reputable recycling companies I have used before without a problem. The price quoted was for a working handset with wear and tear. Now considering a phone is used every day and carried on your person or in a bag will end up with surface scratches over the period of ownership. This isn't except able to Cash my Phone. My phone sat in a protective case since I had it from new out of the box. I packaged it well in a bubble wrap packet and wrapped it tissue paper. When it arrived the other end it was miraculously excessively scratched on the rear and on the screen. Obviously this would mean a downgraded price of £190.00 andI only got that through complaining. They wanted to reduce the price by 15%. Obviously I had to except it as I didn't fancy them posting it back to me judging by the poor service already received. If cash my phone want as new condition they should advertise as such.
Cash My Fone are a convenient company to use. However, there was an issue where they reduced their quote for my phone by 15% due to them claiming that it was not as I'd described. The phone was mint condition and worked 100% but I've read that they do this with many orders - probably to cut their costs (or maybe the double bubble-wrapped phone got damaged in the post). However, I have accepted their offer and await payment. I would advise that, if you are selling a phone, you should take their quote with 15% off in case you can get a better deal elsewhere! This was the only let down.
I sent my phone to the company for them to tell me they never received it a week later. I sent it via special delivery which is next day. Then once they found it they stated there were problems with it. They reduced the price and I wasn't happy with this but it would have been more hassle for them to return it. They stated 48 hours for payment to reach me and its been over a week and I still haven't had payment.
Gave me a quote for my used, but perfectly functioning phone, which I posted off. A couple of days later I received an email sayinfg the phone was broken in half (!) and the offer was now ZERO pounds, and offering to 'recycle' it anyway or send it back.
The 'damage' could have happened in the post I guess, but I remain very dubious!
Upon receipt of my phone Cash My Phone decided to reduce their offer in accordance to their terms and conditions, which may have been fair. However when I attempted to respond to their offer by phone and email it took me 3 days to finally speak to someone on their customer service number which they provided. In addition to this there was no response to my email correspondence. Not happy with the lack of communication.
I researched all the other sites on google that offer to purchase old handsets, and the price quoted by yourselves was the best on offer!
Upon you receiving my phone , I received an email stating that it was not quite in the condition that you were expecting, so my offer price was reduced by 20% I was a little disappointed by this, however the revised price is still better than anyone else that was quoting me at the time so I am still happy to take the revised price!!!
Guess what! You won't believe it cash 4 fones offered me good money for my old phone.It will help towards my new one.Its so easy & they stay intouch all the way through to payment to you.Fab x
i think people shouldnt use this company ..i thought they where good instead they where bad, i got such a bad offer for my fone which wasnt worth it was a used1 month old apple i phone 5 16gb i was goven big offer but once they got it no reply to mails such poor customer service, i had to call just to get through!!
i was desperate for money so i wen thru with it..told il get paid yesterday morning but 3 day on since accepting my offer ...NO SIGN OF MONEY YET...
They took ages to receive my phone even though I posted it to the Freepost address. Receipt was only confirmed after I said I had proof of postage. Amount for my phone was reduced as they said it was in poor condition but I think the amount they reduced it by was too large. The amount I received was about what I had been offered by other companies and in future I'd probably choose a company with a better reputation. I did receive payment very quickly after it was approved. Just seemed what should have been a very easy transaction quite difficult.
The initial service was very good, however when I sent my phones in I then had to wait two months to get paid and it was me that got in contact with them to chase them up. Once I'd been in contact the communication was much better. I would have liked to have been kept in the loop more during the waiting period, I wonder if I hadn't contacted them would I have got paid?
Had three lots of correspondence to say this company hadn't received my handset when I could prove they had signed for it. Once they admitted they had my handset they then reduced the price I had been originally quoted saying it wasnt up to their standards ( my phone was fully functioning and had nothing cosmetically wrong with it). I agreed the price as could not be bothered with any more hassle & I was told I would receive payment in 48hrs it has now been 72 hrs and still no payment and no reply from my emails. I would not use this company again. Very disappointed.
This company is ok for what it is. I had no issues with them. Only thing I would say is that I emailed them but ha no reply however I followed my email up with a phone call. On the call the lad I spoke to was really helpful and answered all my questions with ease.
Would definitely use this company again!!
catchy ad didn't say that if your pohone had one blemish it gets marked down - prices paid seemed good but don't be fooled - unlike most operaors who require the phone just to be operating - these guys want it in pristine conditiion - and even if it is to you - to them it isn't!
Having said this their price at the end of the day still wasn't too bad
had a great and easy experience with cash my phone and would certainly use again.
i did not get what they offered in the first place but i accept there may have been some scratches on the phones for fare enough.
Took far too long to process, the dent/scratch decrease of 15% not labelled specifically enough. This made it far too misleading as after 2 years of a phone you're obviously going to have a few scratches. What looks a great deal will only be given to few that keep their phones immaculate, as after discount the prices are the same as [external reference], [external reference] etc.
Disappointed with the service and lack of communication, particularly when I phoned the customer helpline, which rang out every time and my messages I left and emails weren't responded to.
Just under 3 weeks to send the payment and it's only just been processed. Far too slow and not efficient enough
phone was in full working order. had been used for 18 months so had general wear and tear which supposedly knocks 10% off the first quote they give you. I sent off my phone and over a week later i recieved an email saying the keypad was broken, it wasn't. The LCD was broken, it wasn't. Faulty vibration... ermmm nope. and so on. It went from being quoted at £75 to £37. Don't use unless you want next to nothing for your phone !!!!!!
Happy with everything, they constantly kept me updated and everything was progressed within good time. A little gutted that 15% was deducted because the phone didn't match the terms and conditions, even though i thought the phone was in very good form! But still satisfied with the amount i received. Would recommend to anyone.
Took them a while to send out freepost envelope and so by the time my phone arrived the value had gone down on the website.
They deducted 15% for scratches which was fair cop, but it is snuck away in the T&Cs as the 'Used condition' doesn't immediately tell you that.
Got an email with the revised price and it was alright, not as much as I was expected but ok. Responded to their email regarding new price but it didn't get picked up by customer services (kind of my fault as it said to email a different address but I can't be the only person to make that mistake). Rang up and the guy was very helpful and just authorised the payment for me - immediate email afterward.
Should get my cash within 48 hours - fingers crossed!
At first knocked 15% off the £10 because of cosmetic blemishes. I was expecting this having read reviews here. However, my sarcastic reply seemed to spur them into giving me the full £10, claiming they had made a mistake and don't knock money off for broken/non-functioning items, which mine was.
So - all right in the end!
The price they offered for the Phone was not what i recieved, they said there where scratches on the case, but it was always kept in a leather case and had a screen protector. They also said there was a phone lock even when the phone was bought without a contract.
The problems started when when they said they had not recieved the phone and ended when the reduced thier offer by 25% which i acepted against my better judgement to save the hasle factor.
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