Cash My Fone reviews

Cash My Fone reviews

Low
3.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
283 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Thieves

Like many others I sent my Galaxy S3 off to them in perfect condition, even took pictures before as proof!
On 20th october recieved an email offering me 15% less than the £180.50 they offered, as they said it was scratched etc!
since I have emailed them 5 or more time, called but no answer, I have received no replies
I am now at a loss what to do, I needed the cash for my phone and now I have lost the phone!
Avoid them at all costs!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

UPDATE 13th November 2013: No answer to phone calls or emails

My posting below the line has been removed at the request of Cash My Fone whilst Trust Pilot investigate my review. However today I received the full promised value for my iPhone. It only took 8x emails, 4x unanswered phone calls, and 2x weeks. Plus some sleuthing I to the business practices of the parent company Momobilbes Worldwide Ltd and their Director, all this information can easily be found online.

I have also catalogued correspondence and will be sending it to Trading Standards and the BBC's Watchdog team as an example of bad customer service and business practice.

I highly recommend you do NOT use this company to sell your electrical goods.

___________________________________________________________________
Having sent my iPhone4S 32GB to CashmyFone for the agreed purchase value of £180 it was received by them on the 24th October. I then received an email from the company saying it's showing minor scratches or damage and reducing their offer by 15% to £150. It is now the 4th November, I have tried to email and phone them on 0208 090 2548 & 0208 540 2932 and sales@cashmyfone.co.uk requesting the handset be returned to me, as per their terms & conditions in the email. I am yet to receive any response from the company.

I have also tried their parent company Momobiles Worldwide Ltd trading at the same address in Wimbledon on 0208 540 2268 to no avail. Momobiles Worldwide Ltd is run by [name] and I have found an old mobile number of [private data] but this number appears to be disconnected.

Still awaiting a response from the company and am logging each attempt to reach them before submitting experiences to my friends at the BBC's Watchdog programme.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Only took 71 e-mails, 30 texts. 22 FB messages, untold unanswered calls and 2 weeks to get paid!

I do not recommend using this company.
If you look at facebook you will find a true representation of their customers opinions, some of whom claim not to have been paid in over 6 months! It is claimed that this company pay for reviews, an action that makes their service look appealing on the surface.
DIG DEEPER BEFORE SENDING YOUR PHONE.
They do not do business from the address listed on their website and they will not answer any of the phone numbers listed.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

RUBBISH SERVICE, NOT PAID UP, AVOID

I've been waiting 2 weeks for my money. No communication, don't answer the phone, don't answer email, basically don't pay up. I expect all the reviews on here that are positive are fake as the dates coincide with when Cash My Fone admitted on twitter that they were having BACs transfer issues.

Also watch my negative review get pushed down the list almost instantly by 3 or 4 super positive reviews in quick succession. How can someone get super great service just days after no one is returning my calls.

EDIT (01/11/13)
Having done a bit of digging i have found out a bit of info about the owner of this company. All of the following was freely available online, just right down the google search rankings.......
Crunchbase: [External link]
Gives you the owners name and his other companies all based at the same address.
Different number to try: [Private data]

Facebook Profile: [External link]
LinkedIn Profile: [External link]

Possible email address here: [Private data]
Possible Mobile phone number: [Private data]
Both of the above where found on page 9 of a google search for the owners name

WIll keep digging and update soon

A quick update.....CashMyFone seem to have blocked me from posting on their facebook wall as i keep linking to this review.

EDIT (04/11/13)
I rang the mobile number (linked above) and someone answered after 2 rings. He passed his phone instantly to a colleague who said he would investigate. He promised a call back and sure enough he did call back within 10 mins to confirm ("promise") that my funds would be released today and could be with me by the end of the day or up to 48 hours.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

I would not recommend this company to anybody.

I responded to their website about five weeks ago with the intention of disposing of my iPhone4. The phone was little used and in mint condition and I was given an estimated value by email. On the basis of that I mailed the phone to them and waited for the promised confirmation of payment to my nominated account within 48 hours. Instead of that I received an email claiming that my phone "showed signs of excessive wear and tear". I was also offered a lower price which I decided to accept, without admitting to the alleged state of my phone. Since then the weeks went by and I have had (after a further email from me) an email dated 14th October confirming that payment would be initiated within 48 hours. Since then no payment has been received and I have no response to repeated phone calls and emails.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

DO NO T USE THIS COMPANY

Like all the other negative comments shown below (which I have only just seen) CashMyFone deducted 15% off my original offer for my Iphone 4s, then i never heard a thing again. I've tried ringing 100s of times, their mail box is full and they either don't answer or the call fails.

DO NOT USE THIS COMPANY!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Do not use this company!!!

Cash my fone offered me £182.50 for my iPhone 4s which was a very good price when they received it they said they was going to deduct 15% because it had excessive wear and tear which wasn't true as it was in excellent condition this was where the nightmare began I went on a few review sites and was shocked at how many bad reviews were posted about the company ranging from lack of payment and the return of the phone,they wouldn't answer the phone or emails. So I decided to call them , I phoned them for 3 days solid but no one would answer -the mail box was full so I couldn't leave a message then on the 4th day the mailbox was empty so I left a message but nobody called back I eventually got through to someone who works for momobile their sister company and told her to return the phone.After a few emails where I threatened to come to their office to collect my phone I received an email saying my phone was being sent back which I have received-I was the lucky one.the good reviews are obviously written by themselves if you don't believe me try ringing them before you send your phone and I guarantee no one answers or returns your call. this company needs to be closed down the only thing they're good at is sending you the envelope...please save yourself a load of grief and don't use this company
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Dont trust this Company

DONT whatever you do send your mobile phone to Cashmyfone, they offer you a good price, promise to pay out within 5 working days, then when they have received your mobile, that is the last you will see of it, I sent mine over a month ago they offered me 50% of the original offer, I requested they sent back my mobile, they just ignore e mails and they don't answer the phone,, they should not be allowed to trade, I have reported them to Trading Standards and Im sure its not the first complaint they have received , I have not received any money from them nor have I had my mobile returned.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

DO NOT USE THIS COMPANY READ ALL REVIEWS

YOU WILL NOT GET YOUR MONEY AS PROMISED . THEY DO NOT ANSWER PHONES OR RESPOND TO EMAILS. I AM STILL WAITING DESPITE INITIAL EMAIL STATING PAYMENT MADE WITHIN 48 HRS
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Heed the warnings and do not use!

I have to say, I was very much looking forward to writing this review after being asked "Don't forget to leave us a review about how you found our service" in one of their emails.

I was one of those people that saw a couple of negative reviews but proceeded to use the company anyway as they had the highest price for the phone I wanted to recycle.

I really, really wish I'd paid more attention. Since my case has finally been resolved I've now discovered that this company basically lists the highest prices for most handsets so you choose them, then claims there's something wrong with it and knocks off 10%. I've seen practically everyone on reviews and on their facebook page say this has happened to them, including myself. One facebook poster even sent in a practically new phone, still to be told there was something wrong with it.

Personally, I sent my phone in at the end of June and it's taken right up to a week ago (mid-September) to finally receive full payment. Previously I've used other companies who have been very prompt with payment or even acknowledging that they've received the device.

The customer service with these guys is shoddy to non-existent. They don't answer their phones, don't reply to emails and rarely respond to messages on facebook. In order to get my full payment I had to write a letter and post it via recorded delivery.

I'm awarding one star as I did eventually receive the originally quoted value for the device, albeit after some months.

My advice to you if you're considering this company: avoid at all costs. If you've come across the name because they were promising the highest price for the device you're looking to recycle, don't bother. Go for the 2nd highest and you'll save yourself a lot of hassle and likely receive payment in a far more timely fashion.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

A dodgey rip off!

I wish I would of read these reviews on here before I sent my phones to them. I sent them in my own envelope as it stated to do in the FAQs on the website. I received an envelope from them 2 days after I sent my own and I called to see if this was a problem and was told no, it's fine. They 'never' received my phones and I never got any money. They said I needed to file a claim as I was the sender. However, Royal Mail states they have a contractual agreement to offer free post to their customers so they have actually paid for the post and are actually the senders and need to make the claim themselves. I called and spoke to a manager and he was firm with his opinion at first, when I relayed what I was told from Royal Mail he was quick to say he would call them and try to figure out what the situation is for filing a claim and would call me back.. I'm still waiting for this phone call. I have asked them to cancel my order as they now have all my details and bank account number and sort code. This is the second time I have been 'done over' on the internet. It's not a very nice feeling. So, if you are wondering whether to get a bit less £ from a local shop, or send it off to this dodgey website, GO TO THE SHOP! In future I will always read the reviews for things on google first before I use them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Absolute rip off!

Sent them a brand new HTC Desire C which I classed as used as the seal was broken, it was removed from the box once to charge it (as per cashmyfone's t&c's). It was sent special delivery, in the original box, all accessories etc. got an email saying it didn't meet the t&c's, although it didn't state what was not right. Called 4 times on 4 days and haven't received a reply. Have sent an email today but not holding out much hope having read these reviews. Will report them to trading standards.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Awful experience, no payment and no phone!

I as everyone else have got the same story. Was given the best price, then deducted 15% due to T&C's, then accepted the reviewed price as was still best on market for my iPhone 4S 32GB, and 10 days on, still no payment, no response to emails or calls, and it is now out with the 5 working days they advised me of for payment. How do I go about getting something doen about this?? Can any one help? Can anyone advise me on how to black list my handset? Truly awful experience, and I am out of pocket by £180, and minus a phone!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

awful

sent my galaxy s3 phone to cash my fone are they were offering the best price £202.00 so i posted the phone by special delivery,i then had an email the next day, yes you guessed it ,not up to our t&cs and deducted 15%.i then excepted this offer ,and 1 week later still not received any cash despite an email claiming the money would be in my account within 48 hours.i have emailed several times,and tried to ring but phone calls and emails are never answered,i now have had this phone blocked/blacklisted contacted citizens advise,trading standards and watchdog.i am also going to the police as now they are handling stolen property. i advise everybody else to do the same. i just wish i read the reviews on trust pilot first and not the 4 stars google gave!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Strange behaviour

I wish I'd read these reviews before I dealt with this company.
Same story as most of the others here I'm afraid - after paying nearly £7 postage I got an email stating it didn't meet their T&Cs and offering me 25% less than the worth (£157 down to £118 - a massive £40 less than their website offer). I said no and asked for the phone back.
They phoned me the next day and said they'd reviewed the offer up to £130. They still wouldn't explain what the problem was and eventually muttered something about scratches. The phone has always been used in a protective case and I know it was immaculate when I sent it, and packaged well.
I asked for it back so that I can send it to a more reputable company.
They are totally playing on the fact that most people will accept the reduced offer having already gone to the trouble and cost of sending it off.
Each time I have spoken to their representative they have changed their story (I was told in a further phone call that the volume button didn't work).
This seems very unprofessional to me and I will advise others to avoid this company.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Appalling - still not money and less than original offer.

They received my mobiles on 19th August, reduced the price by 10%, I emailed to accept the price. I rang on Friday 23rd and was told they would pay that day, it is now 29th and still no money received so have contacted them again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Go elsewhere

Wish I'd read the reviews before I picked this company but was fooled by the four stars under their link on Google. I now know that if you're selling a broken phone you'll be offered the same price as all the other companies. However, if your phone is working you'll be offered a fair bit more than the others so obviously people will choose them. But once they have your phone they will tell you it has a problem (and this includes scratches) and they'll offer you a lot less. At this point ask to have the phone returned. Don't even waste your time trying to argue with them. They are amazingly fast in responding to your order, sending out the envelope etc. but once they have your phone it all goes quiet and you have to chase them. Will NEVER use this company again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Do not use this service

Sent two phones in excellent condition and full working order. Price quoted was accepted. I had to contact them 4 times by email and I also had to phone. After 3 full weeks I received a cheque at less than 50% of the price agreed. I have requested return of both phones ( a nokia C3-01 and a samsung galaxy Y ). I would rather hand them into the local charity shop than have this company keep them. I wish I had read your reviews before dealing with this company
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

DO NOT USE THIS COMPANY

After sending my phone off and it being recieved, the company offered me 25% less than what was originally agreed. There was no relevant explanation that referred to my specific phone - instead just a copy and paste from the t&c's.
I have requested that my phone be returned, but so far have not had a reply.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

worst company EVER !!!

ok we went to them as they gave the highest price, sent our phone took ages to get a reply as to if they had received it. when they finally told us they had after threats of trading standards they gave us a reduced price we agreed to it and then waited and waited phone calls emails and more phone calls i had had enough reported them to trading standards, but then just when i was going to write them a letter found something VERY interesting, they have a sister company, i googled them and found a phone number and called it and low and behold it was ANSWERED, and within two hours i got my husband his money !!!!!! this is the number 0208 540 2268

Cash My Fone Details

About this company

Cash My Fone is a mobile phone recycling company that’s a cut above the rest. We’ve 10 years industry experience, and as well as being professional, we’re friendly and personal. That’s important to us. As is the environment. We send the working phones we receive to countries in Africa, the Far East and eastern Europe, where they are reused. This helps the environment and gives people all over the world access to mobile phone technology. We take the useful parts of the mobile phones we receive that are no longer in working order and recycle these components. Above all, we care about our customers. That’s why we’ve made our mobile phone recycling process speedy and straightforward. We don’t leave you hanging around waiting for payment long after you’ve sent your handsets to us & we simply can’t be beaten on price. That’s our guarantee to you. If you find a better price somewhere else, we want to hear about it.

Visit Cash My Fone

Contact information

Call us on: 0208 090 2548, 0208 543 3119
We live here: 12 Deer Park , Deer Park Studious
SW19 3FB Wimbledon
United Kingdom

Category

Cash My Fone is ranked 41 out of 44 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.