I had a partial payment due in a few days and asked if I could postpone it until I payback the entire loan in a couple weeks. She was polite and able to help me without any hassle.
I needed lots of help, as I had no idea what I was doing, and I couldn't get the site to work right. Tamara got right in there and got me where I needed to be, and I was up and going. It was just great having someone who knew what they were doing. Keep up the great work.
This was the first time I ever had a issue since I started using this service around a year or two ago. There was a error processing my loan and the people I talked to were very helpful w/ helping me getting another loan put together and processed. It was kind of frustrating, because the email I got told me I could use Flash Funding, but apparently you guys aren't accepting Bank of America cards yet and it told me the wrong code number for my platinum member status. But, at the end, everything seems fine and I should have my money in my account tomorrow.
Any time I need help making it thru the month, Cashnetusa is ALWAYS there to help me. I have also never had a bad experience with the website, customer service or any aspects of my Cashnetusa experiences and I have been using them almost 2 years!
Thank you Cashnetusa! I appreciate your superior service!
I borrowed many times from Cashnetusa.com and never been disapointed. The fees can be a little high but that's what you get when you need money asap. Customer service is great and they'll work with you if you can meet the due date.
All in all, its a great lending company!
All I can say is outstanding!! I have never had a problem and they are so nice and helpful. They have helped me out without ever any problems.
I have used this service for over two years. Everything is fast and easy to do. If there are problems, they are there to help you with 800 number of chat. I would recommend this to everyone.
When my income is late, I can use CashNetUSA to help me survive until my money comes in. It is well worth the fees in my case.
I( received a call from a autodialer at 8:44am my time.
I pressed a button to talk to some one. no one ever came on line. went to their web site and started a online chat. put in my e-mail address and phone number. Chat with Lizeth. No real answers from the chat, looks like I need to do some research on who these people are. (added research): http://www.ripoffreport.com/reports/directory/cashnetusa and http://www.scambook.com/company/view/82683/CashNetUSAcom
Chat listed here:
Lizeth: Welcome to CashNetUSA online support! In order to verify that you are the account holder, can you please provide me with your home phone number and the last four digits of your social security number?
Don Weber: s far as I know I do not have a account. I just received a call stating that I have been approved by casnetusa. but never applied, I want to know what is going on
Lizeth: I would be glad to address your concern Don.
Lizeth: Can you tell me more about the call you received.
Don Weber: autodailer, at 8:44am my time, from 866-831-3602. I was on for about 5 minutes after I pressed the number 3 button to talk to someone. no one ever came online. (called back pressed number 1 button, after 10 minutes never talked to anyone)
Lizeth: That might have been the application support team to offer you a loan.
Don Weber: but how can they offer me a loan if I never applied?
Lizeth: What is the phone number they called you too?
Don Weber: I saw a tv ad, went to the web site, was getting info for my daughter and son in law. now I get this call.
Don Weber: my number is xxx-xxx-xxxx, same as the request when I started this chat
Lizeth: If you entered your general information we would have a hold of your information.
Don Weber: no never entered any info as far as I remember
Lizeth: Would you like to apply for a loan?
Don Weber: you have my number, what have I been approved for?
Lizeth: Would you like me to transfer the chat to application support team for further assistance on an application?
Don Weber: so you can't tell me anything?
Lizeth: I do not have your information, you would need to enter the information online.
Lizeth: The application support team can assist you with that.
Don Weber: if I enter the info then I am applying, but I have been approved, so there must be something in the system already
Lizeth: Don would you like me to transfer the chat to application support team for further assistance on an application?
Don Weber: no thats ok, I will contact the BBB and annty general of MN first
Lizeth: Is there anything else I can help you with today?
Don Weber: you have not done anythign for me yet,
Don Weber: but you can go
Don Weber: just let everyone know
Don Weber: that autodialers can only be used with customers already, no working relationship with me as of yet.
Lizeth: Thank you for choosing CashNetUSA. I hope you have a great day.
Lizeth: We value your opinion as our customer: Please click here to write a quick review on your experience today.
Thank you for chatting with CashNetUSA customer support. Please click the "Close" button on the top right of the chat window to tell us how we did today.
I'm starting to feel as though the banks are out to get me. They have a new system of putting through payments before they put deposits through. Once that first payment doesn't clear, the effect snowballs and I am in a mess. Thanks to the patience of Cashnet, I have been able to get the money I need to get back on track. They work with you in every way possible.
This the best loan company I've found yet. Being a single mom, you always need a little help without losing your shirt. THANK YOU CASHNETUSA!!!
I was very pleased with this company all around. The fees are in black and white and available to you before you apply (I researched this...they are the most reasonably priced for these kinds of loans). The application & verification process were very simple. The confirmation of emailed documents came immediately and response for my loan took less than 20 mins once the document was received. The funds were received the very next morning and I was able to do an online chat to pay off my balance. It couldn't have been simpler and the still maintained the verification of my identity nor have I been harassed by them with tons of email solicitations.
I also was pleased that they processed applications for next day payments until 9p CST. I thought I had missed it because it was after 7p, but I was pleased to find out that I hadn't.
I did not have any bad experience with this loan. Very pleased!
When friends say no, banks say no, finance companies say no, Cashnetusa says YES.
And I love their savings on their fees. I would strongly recommend this company to anyone. No harassing phone calls from banks, finance companies. just a friendly email reminding you that your payment is due. Always there when you need them. Any amount, every time.
I tried to do an application online and everytime I get the same error message so when I chatted with an representative Tamica's the name she told me I was denied for a loan but I never even told cashnetusa my employment info, how much I earn, or my checking info because as I said before I never could get pass the first part of the app because of the error situation. Anyhow she then replies that we reviewed your information from 2012 thats why you are denied. O.K. first off I never did an application for cashnetusa back in 2012 and secondly why would she base me trying to get a loan today 11/2013 for info supposedly back in 2012 does not make sense right. So when I told her that she told me Your welcome have a nice day. Horrible would not reccomend to any one. I havent even registered my account yet so how can i be denied!
I chatted with a CashNetUSA customer service rep regarding a promo code that wasn't being applied properly on the website, and he monitored my account while I accepted the contract to ensure that the discount would be applied, and it was.
Now if only the fees weren't so high...
I've been using this company for over a year...and each time they seem to amaze me with their customer service and the way they do business. I've used a hand full of other payday businesses and this is by far the best one out there. They are in no way pushy and very professional. They are not "stalkish" when a payment is late and they don't need to verify information every time you need to take out a loan. Very convenient and so helpful. They are the best at what they do. Keep up the good work. And for those who speak bad about this company...that's all on you! This is a PAYDAY LOAN, not a typical loan so the interest and fees are going to be a little higher. But when you need money right away...I think it worth paying a little more for the convenience.
The process was taken care of as best as it could be. The young lady, Epiphany, worked to update my account but unfortunately, you still are not doing business in the state of PA. I was advised to check back periodically. Maybe next year, who knows, I always liked Cashnet usa. Now, I have to find someone else. Bummer!
CashNetUsa is a wonderful online money lender that has the professionalism to qualify it's borrowers before strapping them with ridiculous interest that is double what was borrowed (like I have seen so many do). They are ready to speak to their clients in the way that is easiest for the client. They provide the utmost courtesy and I can hear their genuine smiles. They are a treat and at times a life-saver! Cheers to CashNetUsa.
They take their payment out early AM on Friday morning and it doesn't show as paid on their side until late Tuesday or Wednesday. There has to be a way to improve their system.
EM High found this review useful
This company is wonderful. I have been using them for years. They are always honest and up front. What you see is what you get. Their is never any hidden fees are charges. Additionally, the customer service is out of this world. The staff members are always polite and nice; this is both online and over the phone support.
Truest most frightening event in my life: During my routine travels of all southern New Mexico service projects , that consist of a weekly run from Albuquerque, NM. thought out Roswell, Artesia, Carlsbad, Hobbs's, Clovis, in addition to many other cities of Southern, NM. Especially during this winters conditions here, Saturday night, while approaching my vehicle after work, I had been in a incident of car jacking by gun point, causing me to lose controlled of my vehicle on icy street while struggling over the weapon. The wreak was tremendous and the assaulter fled on foot.
John Benavides ,Hobbs's Police Department, 11/23/13 @ 4:30pm in the worst weather conditions this year yet, sleet, blk ice, emotionally compromised during assault then the wreak with in the parking lot 4 blks away, of Home Depot.. Next day requested assistance from CashNetUsa.com was confirmed within minutes, on 11/25/13 will be receiving emergency funds. This relief is beyond mere words, car repairs can began, financial stress immediately resolve allowing me to return to my daily routine in life.. Thanks , for all you've done. Otherwise I would of been stranded in a town in the cold so, so far from home.. My baby daughters thanks you...:)
I have been dealing with Cashnetusa for a very long time. The company is very nice, courteous, willing to help you out. I recommend Cashnetusa to all my friends
I was panic stricken because I thought I wouldn't be able to extend my due date on my loan. I had been sick and hadn't checked my email in a few days. I almost gave up but I decided to click on live chat and Tamica was so very helpful, understanding, and considerate! I was able to extend my due date and I am so grateful for that!
Larry Chriscoe found this review useful
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