Thank you so much the radiator is better looking in real life than on the web site. Delivered a day sooner than predicted very happy would recommend CASTRADS to any one. Excellent customer service and of course expert advice.
We went to the showroom in Stockport where we had a look at some build up radiators to get an idea of size, styles and colours. The salesperson was very helpful, making recommendations as to what would suit our requirements. We ordered and the radiator was turned around within a week and delivered on time on the day we asked for it, with a courtesy call from the van driver to say he was en route. All in all, thoroughly impressed. Best of all, they're great looking radiators and assembled just round the corner from us, what could be more convenient?
I ordered 2 different radiators, the ease of choosing lengths and the detail on the site re section sizes and details was great. I ordered the chrome pipe covers, plumber said best design he had ever seen - i had thought 2nd about the cost but when you spend this much on radiators as a piece of art then to get the finished article it looks great.
Good delivery team and delivered inside the quoted time frames. Really helpful customer service team and even called to point out the radiators i ordered differed slightly to check that was correct.
I'm very happy with the rads I purchased: 1. They are beautiful 2. Castrads service is great and Franck Vandenberghe was especially helpful. He spent time helping us make a decision on which radiator to choose, and he insured we were well equipped to perform installation. After sale, he checked up on installation to make sure we were happy.
Website was clear and easy to use. I had one or two other questions which I just wanted to clarify with them, and these were answered by the experts on the phone. When the rads were delivered (within two weeks of my order being placed) a couple of them had multiple scratches/ smudged paint work - possibly due to courier rather than manufacturer. I took photos of these and emailed them in and within minutes I received a reply offering for an exchange, which I accepted. Two weeks later replacement rads turned up in perfect condition and the others were returned. Very pleased with the service and looking forward to getting some more in when we do the next part of the house.
The clear and understandable website with competitive prices attracted me to castrads. In dealing with them the have offered very professional and courteous service and am very happy with the products. I had a problem with a valve that was damaged in the delivery which Jacqui promptly sorted over the phone and Frank from the London office came and replaced personally the next day and double checked everything was working fine. Keep up the good work and excellent service!
I purchased 5 cast iron radiators from Castrads and it was a straight forward and pleasing experience. My only gripe was that 3 of the radiators wrote painted in the wrong white! We were offered an exchange but decided to go with them as it would of inconvenienced as to wait for more. Nick gave us some monetary compensation which was decent and showed that he valued customer satisfaction which we were happy about. So all in all the rads look lovely and would buy again.
such a pleasure to deal with, no complications or false promises, as with other companies we have dealt with in the past, quick turnaround, prompt delivery, excellent product, faultless and so nice to be able to talk to a human being for once! will always be using these guys from now on, thank you!
Both my sister and I purchased a selection of Castrad cast iron radiators which we organised to have delivered at the same time. Everyone in the office that we dealt with whether on the phone or by email couldn't have been more helpful. We took delivery yesterday and are delighted with the finished product. The whole transaction was let down at the final hurdle by the delivery, hence 4 stars not 5! The house where the delivery was made has a long drive that is capable of taking large delivery vehicles, the driver wanted to leave the radiators on a pallet on the roadside - there is no pavement. We eventually persuaded him to reverse in a little way which helped. I appreciate that the delivery terms are that the driver will not help deliver into the house but we both felt that this time was a real "jobs worth". Despite this both of us would use Castrads again.
When I wanted to place an order, their website had a problem to take an order properly, therefore I contacted them via e-mail. Their response was prompt, professional and very friendly. After placed the initial order, I had added on further items. Those orders were seamlessly organised without any hassle in one order. I also had to change the date of delivery twice, but again, this demanding request from a customer was handled brilliantly and friendly. The products' quality are second to none. Absolutely fantastic company to deal with for such iconic radiators. No hesitation whatsoever to recommend anybody looking for quality radiators from trustworthy company!
After installing 4 Castrads royale radiators 3 years ago I decided to add another of these fantastic looking and performing radiators. The recent addition was about 2 metres long, they arrived on time, assembled on site and my plumber has connected - very straightforward and no stress for me. Thanks
Website ease of use: 7/10 Customer service: 10/10 Product reflecting website images 9/10 Price/Quality 9/10: Dispatch and shipping ??/10 time will tell us!
Website ease of use: 7/10, they are updating it, it is elegant though and works fine but soon it should be better.
Customer service: 10/10 I ask on their site to go to the showroom in Oval, I got a meeting for the next day that suited me straight away. Sam, who is their agent in London, was really helpful in giving me sound advice on the radiator specification (valve and BTU). The team in manchester call me also to make sure I was taken care off and the meeting was booked!
Product reflecting website images 9/10: they are gorgeous heaters, with great finish, the photos if anything are not always rendering fully the beautiful finish of the products
Price/Quality : 9/10 I can't give 10 as I would expect them to offer deals such as if you buy 10 heaters you can get one free... However the quality is here and from all the research I did the price range is really sound.
Dispatch and shipping ??/10: They are quality product so they this take up to 10 days to have a heater as they assemble them and paint them. As I haven't receive the item I can't fully give a review but this sounds like a really OK waiting time. I believe you can get some faster when they are "of the shelf" configuration.
If the heaters I receive, are as nice as the one in the showroom then I'll be a really happy customer!
Nick managed our account for the many weeks before our order, during shipping, and during installation. We were never rushed, always respected, and couldn't be happier with the numerous radiators we purchased and which are this instant heating our 3-story Victorian. We were a little hesitant about having radiators shipped from England to the US, but the professionalism, attention to detail, and competence demonstrated at every step put us at ease. We had a few hiccups along the way, one caused by a subcontracted delivery company who didn't apprehend that "curbside" meant he had to unload the product to the curb, another caused by a disagreement between the standards of our local plumbers and those of in England (and I should emphasize that hot water heat isn't terribly common here). Nevertheless, Castrads never caused any of these challenges, but nonetheless worked diligently to address them, even sending some helpful installation videos to our plumbers. You *might* find cheaper radiators out there (though we looked long and hard, and Castrads is among the most competitively priced), but you will not find a better company to trust with your money.
I love my new radiator so much!!! I ordered a 9 column king radiator and Nick with endless patience put together some bespoke samples to get the perfect shade of gold. Nick was available on email and on the phone and immediately responded to answer all my questions. The radiator arrived and was packed with great care incuding touch up pots of paint and lacquer. It is absolutely stunningly beautiful it is like having a functional piece of art in the house. I could not be more delighted with all aspects of this company, quality of service and product and would recommend them wholeheartedly.
JUST RECEIVED RADIATOR NUMBER 14 AND YET AGAIN VERY HAPPY WITH PRODUCT AND SERVICE. HAVE HAD MANY COMMENTS ON HOW GORGEOUS THEY LOOK. COULDN'T BE HAPPIER OR MORE IMPRESSED WITH CASTRADS AND YOU CERTAINLY GET WHAT YOU PAY FOR THANK YOU MALCOLM BARNECUTT
Just received our cast iron radiators, we are so pleased with them, we ordered various sizes and colours and all arrived perfect. We visited the showroom in April and the help and advice we received from Jacqui was invaluable. All in all a great product and helpful staff. Would recommend Castrads without hesitation. Thanks.