Website ease of use: 7/10
Customer service: 10/10
Product reflecting website images 9/10
Dispatch and shipping ??/10 time will tell us!
Website ease of use: 7/10, they are updating it, it is elegant though and works fine but soon it should be better.
Customer service: 10/10
I ask on their site to go to the showroom in Oval, I got a meeting for the next day that suited me straight away. Sam, who is their agent in London, was really helpful in giving me sound advice on the radiator specification (valve and BTU). The team in manchester call me also to make sure I was taken care off and the meeting was booked!
Product reflecting website images 9/10: they are gorgeous heaters, with great finish, the photos if anything are not always rendering fully the beautiful finish of the products
Price/Quality : 9/10
I can't give 10 as I would expect them to offer deals such as if you buy 10 heaters you can get one free... However the quality is here and from all the research I did the price range is really sound.
Dispatch and shipping ??/10:
They are quality product so they this take up to 10 days to have a heater as they assemble them and paint them. As I haven't receive the item I can't fully give a review but this sounds like a really OK waiting time. I believe you can get some faster when they are "of the shelf" configuration.
If the heaters I receive, are as nice as the one in the showroom then I'll be a really happy customer!
Nick managed our account for the many weeks before our order, during shipping, and during installation. We were never rushed, always respected, and couldn't be happier with the numerous radiators we purchased and which are this instant heating our 3-story Victorian. We were a little hesitant about having radiators shipped from England to the US, but the professionalism, attention to detail, and competence demonstrated at every step put us at ease. We had a few hiccups along the way, one caused by a subcontracted delivery company who didn't apprehend that "curbside" meant he had to unload the product to the curb, another caused by a disagreement between the standards of our local plumbers and those of in England (and I should emphasize that hot water heat isn't terribly common here). Nevertheless, Castrads never caused any of these challenges, but nonetheless worked diligently to address them, even sending some helpful installation videos to our plumbers. You *might* find cheaper radiators out there (though we looked long and hard, and Castrads is among the most competitively priced), but you will not find a better company to trust with your money.
I love my new radiator so much!!! I ordered a 9 column king radiator and Nick with endless patience put together some bespoke samples to get the perfect shade of gold. Nick was available on email and on the phone and immediately responded to answer all my questions. The radiator arrived and was packed with great care incuding touch up pots of paint and lacquer. It is absolutely stunningly beautiful it is like having a functional piece of art in the house. I could not be more delighted with all aspects of this company, quality of service and product and would recommend them wholeheartedly.
JUST RECEIVED RADIATOR NUMBER 14 AND YET AGAIN VERY HAPPY WITH PRODUCT AND SERVICE.
HAVE HAD MANY COMMENTS ON HOW GORGEOUS THEY LOOK.
COULDN'T BE HAPPIER OR MORE IMPRESSED WITH CASTRADS AND YOU CERTAINLY GET WHAT YOU PAY FOR
Just received our cast iron radiators, we are so pleased with them, we ordered various sizes and colours and all arrived perfect. We visited the showroom in April and the help and advice we received from Jacqui was invaluable. All in all a great product and helpful staff. Would recommend Castrads without hesitation. Thanks.
Decided to splash out on a proper cast iron radiator and found the experience of buying it from Cast Rads brilliant.
The website has obviously been designed by a knowledgeable person - well thought out and easy to navigate - the choices and pricing is clear and then when I pressed the Go button the after care service begins. A call to let me know about a small change, a further call the following day to check my diary for the proposed day of delivery and the fact that they are using a new two man delivery system in London which means I did not have to lift a thing!
Just bought Marquis towel radiator.We are very pleased with the quality of it. Looks really good in our bathroom. Collected it from the showroom at manchester ourselves because we live near by. Nick served us and was very helpful, would highly recommend this company.
I bought a huge cast-iron radiator from Castrads last August. The service was fantastic from the first moment I contacted the office; the folks there helped me to choose the radiator, advised me on the size I'd need, positioning and so on. Nicholas (who is based in the London showroom), very kindly agreed to help me install the radiator when it arrived, and together we hefted the 180kg rad into place. (Well, Nick did most of the work really, but I made coffee and got the biscuits!) The radiator itself - a King 570mm - looks stunning against hardwood floors and really compliments our 1930s sitting room and bay window. It also produces a deliciously even temperature in the room and a massive BTU output. I can't recommend Castrads highly enough.
We are restoring and extending a Queen Anne period property and the cast iron radiators have an authentic look that perfectly complements the style of the house. They also are very practical and effective in heating our rooms well. Moreover, the communication and service from Castrads couldn't be better: their website is easy to navigate and understand and the response to both telephone and e-mail enquiries was always prompt and helpful. We are very happy to recommend Castrads without reservation. Many thanks.
Very happy to buy from Castrads and I will be using them again. The radiators I bought look great and the custom colours are perfect. The only niggle was that the invoice didn't itemise my order correctly and that led to some to-and-fro. Regardless, the order arrived correct and on-time.
Knowing nothing about radiators and BTUs I wasnt looking forward to sourcing my two radiators. However, after speaking to Castrads I was pleasantly surprised to learn that with their help it was as easy as ordering a pair of shoes. I went for one in a powder copper coating and the other in a Farrow & Ball paint colour. They are both gorgeous and should last a lot longer than a pair of shoes!
Looking for cast iron rads I found castrads online and speaking to the owner I instantly felt comfortable and confident in placing an order for 10 rads for my Victorian property. I would have no reservations in recommending this company to absolutely anyone.
seamless process & when I placed my order I got a call to check that I had ordered the correct radiators as I selected 2 styles. I was very impressed with the advice.
Variety = wide & easy to choose.
Quality = great
Delivery = when I wanted
Looks ... fabulous.
I have refurbished a number of houses with traditional radiators but have only this time used Castrads.
I was very impressed with their website which showed how knowledgeable they are and their promised short order time.
They are better than the other companies out there doing the same thing,in that they have a larger number of size options to choose from and available,I was after 3 column radiators which no other company was able to supply at the time, they provided the large number I needed in all in the various heights I required without any problems.
Their other advantage over the competition is that they offer a wide variety of lovely colour options available on the standard order time.
The order to delivery experience for what is a bespoke product was as quick and easy as ordering a standard newly manufactured product.
The radiators are lovely ,and have been the least hassle item in our large project.
The delivery was quick, the package arrived undamaged and the valves are beautiful. They compliment our black / burnished cast iron radiator perfectly. Really impressed with the product, the customer service was excellent and I would use Castrads again.
We are restoring our 1893 Queen Anne. The Radiators had seen better days, so I tried to find restored originals. It was very difficult. Then I gave Castrads a call. They provided the perfect sizes, styles, and colors to make the job a snap! Manufactured, finished and shipped to my door in Newport RI USA in THREE WEEKS. Unbelievable!! We love restoring magnificent old houses, I will use only CASTRADS for all our future cast iron radiator needs. They made finding the "right" radiators efficient and pleasurable. What a fantastic resource.
Vincent J and Robin Siravo
29 Everett Street
Newport RI USA
Have to say the radiators are absolutely fabulous. The service from the Manchester HQ was brilliant . Price.. yes they are expensive, but thats what makes then exclusive. Thanks Castrads....
As of our first meeting with Nick in the London showroom, we knew that we had made the right choice! Friendly, listening expertise accompanied by super quick service and excellent follow up - we couldn't have made a better choice. Thank you Castrads!
Everything worked brilliantly. Ordering - easy. Delivery - spot on. Tin of touch up paint - not needed because it was packaged so well.
Looks the business! Belts out the heat. The only negative is something that Castrads can do nothing about - the weight of these things! But that's why we buy them and love them.
I would highly recommend Castrads to everyone!!
I was looking for a suitable paint for painting a cast iron structure (not a radiator, so not 'core business' to castrads).
The help I received was excellent and enabled me to resolve my problem.
The radiators are just exactly as I wanted. Old school radiator style but with up to date efficiency. As we are on a restricted whole house refurbishment budget I only bought two. Wish i could have done the whole house. Maybe I will in time to come. I visited the manchester showroom and was impressed on the whole production and the staff were professional and friendly. Can't wait to get them installed and show off to all my friends.
The website is good and a visit to showroom in London was useful as it was good to see the product in the flesh.
Everything was straightforward and we're very happy with the radiator which looks great .
We ordered 2 radiators. On the delivery morning we were informed they couldn't deliver. We had hired somebody specially to lift the radiators from the kerbside into our house. After several phone calls Castrads eventually promised to send the radiators on a van that day. By 5 pm they had not turned up. We eventually managed to reach Castrads by phone and they then said that the van was not coming after all. We sent out labour home - at our expense! When we spoke to Castrads they were rude and offensive. We wanted to know how we could get delivery into our house - I am a pensioner and cannot carry the radiators. The Director of Castrads was unhelpful, offensive and rude to both myself and my wife. We cancelled the order on the spot.
I will not do business again with Castrads. A very bad experience.
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