Recently flew with them in their business class for work and must say they were a lot better than amny of the others I have flown with in the past year. Saw them recently regarded as a five star airlines by Skytrax and must say they deserve it. The service inclusive of food beverages and entertainment was truly amazing. Thanks to Cathay it was one of the best and most memorable long distance trip I have had in years.
My daughter and i arrived in Paris in time to catch our next flight going to Hong Kong with Cathay pacific. We were already checked in, so we went straight to the gate. When we got to the gate, it said it was 4 hours delayed. There was some flight attendants standing at the gate, so i approached them, trying to get some info about the delay. Apparently they didnt work for Cathay, and they told me that the Cathay people would be there 1 hour before take off. I asked if it was 1 hour before the original take of or 1 hour before the delayed take off, but they didnt know. I found another flight attendant, who showed me a 1. class Cathay lounge. I went up there and the door was open. I asked the woman behind the counter about the delay. She said it was an engine problem and they were working on it. I asked about our connection flight from Hong Kong to Cebu, because with a 4 hour delay we would miss it. She looked at her screen and said she couldnt see any other take off from Hong Kong to Cebu that day, she then gave me 2x20 Euro voycher for food in the airport. She was friendly. I went down again dissapointed about the connection flight.
Then 1 hour before the delayed take off, it was delayed for another 2 hours. I went up to the 1. class lounge again. The door was closed and i rang the bell, the door opened, and i talked to the woman behind the counter, again she was friendly, but couldnt really tell me anything. When i got back down, there was Cathay people at the gate. I told them about our connection flight in Hong Kong, but they couldnt check if there was another flight to Cebu that day, and they seemed annoyed. I told them to find a way to check it, they refused. Then i told them that i´ve already learned that there wasnt anymore more flights from Hong Kong to Cebu that day. One of them asked me how i knew that, and i told them that i had been up in the 1. class lounge, she looked at my tickets and saw it was econmy class, she then said, that i was not allowed to go up there, and got a bit upset. I asked her, if that was her answer for my question about our connection flight. She didnt repli, so i said it would be nice if you could give us some informations about the delay and our connection flight and went down to my seat again. Half an hour later i went to speak to them again, i asked them if they had booked a hotel for us, and the answer was no. I told them that they should do that, but they refused and said its not even sure that were going to take off today. 1 hour before the 3. take off time, they made an annoncement. The flight will take off in 1 hour, we just have to clean it first. That really made me wonder why they havent already done that, while they were fixing the other problem. I approached the Cathay people again, and asked them if they have arrangered for a hotel room for us, they said no and said the Cathay people in Hong Kong would do that. I asked about a compensation, and one of them said, that it was written in the Catay contract, that they just have respect our destination and nothing more. I told that her that the law exceed your contract and that the EU law is quite clear on this subject. If the flight is delayed for more than 3 hours, we have the right for an compensation. She didnt say anything more, but one of the other flight attendants then showed me a piece of paper with something about the delay written on it, and said to me that i would get one of these, when i arrive in Hong Kong. We finally took of with 6 hour and 10 minutes delay and the captain made an announcement, where he said he was sorry about the delay and explained that it was something about a plastic thing, wich had been sucked in to the engine, but what really got my attention was when he said, it happened the yesterday. I would think that, they already had fixed the problem to the next day.
The plane was a bit old, but fine. There was good space for the legs and nice entertaining system, but the food was really awful and the flight attendants wasnt friendly. They did their job and nothing more, and if you asked them something, they seemed annoyed. I saw one of them rolling her eyes, when another passenger asked for some help. My daughter and i only took 1 or 2 bites from the food.
When we arrived in Hong Kong, they had put up three tables to help the passengers with all the missed connections flights. Theres was a big line in front of them all, and the lines blocked for the passengers to find the right table and it also blocked for the passengers who didnt have a connection flight to catch. I got our new boardingcards for the next day after about 20 min. I asked about our luggage, she asked if that was necesarry, and i said yes, we want some clean clothes for tomorrow. She then tried to call down, so that they could find it, she couldnt get a hold of anyone, but she said that she would keep trying and that we should go to baggage belt 8. I asked about the pice of paper with the delay. She didnt know what i was talking about, and i explaned what the woman in Paris had told me. She said she had never heard about that and couldnt give me anything. We went to find belt 8 then, and had to pass immigration control on the way. We had never been in Hong Kong before and didnt how it worked. We took our place in the line and when it was about to be our turn, a woman who worked in the airport, asked if we had filled out the papers. I said no and didnt know what she was talking about. She showed me where the papers were and said that we should fill them out and find her again, so we didnt had to stand in the line one more time. Why didnt Cathay give us the papers on the flight as the airlines usually do or at least told us about it. We found baggage belt 8, but the screen didnt say anything about Paris and theres was no luggage. We found a Cathay desk, with a sign saying assistance. I told the man behind the desk, that we just arrived from Paris and he said that it was belt 13. We went to belt 13 and it said Paris. We looked for our luggage, but it wasnt there. We waited for some time, without any result. I appoached the Cathay assistance desk again and said that our luggage wasnt there. He asked for our luggage recipes and i gave it to him, while i explaned him about the missed connection flight. He then said, that it will come on belt 8 and we should take a seat. we waited for 15 minutes and i approached him again. He said that it would take 1 hour before luggage will be here. After a small argument i got them to deliver our luggage to the hotel that they had booked for us. It arrived 3 hours later at the hotel.
Cathay paid for the transportation to and from the hotel, with a bus.
The next day we went to the airport, and checked in and so. We then found the gate, and there was a huge line in front of it. we took our place in the line and waited. A lady then came and checked our boardingcards and gave it a stamp, she did that to the whole line. And we started boarding the plane, suddenly all passengers with children got to skip the line and board the plane before the others. Great i thought, but i also felt a little guilty. why should we get to skip the line, just because i had a child with me. When we reached the place where the scan your boardingcards, a woman was walking around to see if anymore needed a stamp. We got on the plane, and found our seats, but after 10 minutes the captain made an announcement. We gonna be delayed for 1 hour due to a part they werent finished changing. So we waited for an hour inside the plane and then we took of. The plane wasnt as old as the one from yesterday. The space for the legs was fine and also the entertaining system, but again the food was awfull and the flightattendants did their job and nothing more.
I will never fly with Cathay pacific again, if i can avoid it. I have tried to be delayed many times before, but never with so bad service and so little info.
For me, the best airline is Cathay Pacific. Always on time, very friendly staff. Their 1st class cabin is impressive, you will arrive very well rested, even if it is a long haul flight. You'll be able to sleep comfortably with their fully inclined spacious seats, with duvet blanket, pillows, free sleep wears and toiletries from Aesop inside a Trussardi pouch. Food is also great, have it anytime you want. Their steak is superb. I ordered it very well done, they gave it to me very well done and yet very soft. Their lounges are huge but sometimes congested. Some lounges like in Hong Kong have separate sections for business and 1st class, where 1st class section is more quiet and serene. Some lounges have shower rooms. The Wanton noodles in their Noodle bar is really good. Whether you're in business or 1st class, you should never miss their lounges. In Hong Kong, I highly recommend The Wing Lounge, especially when you're travelling 1st class
We have been consistently using Cathay in our trip to Hongkong, Canada and Paris. I found them better than other airlines via HK. The only problem is the food they served. Since last year, we noticed that for short haul, they served bread for lunch or even dinner. Unlike with other airlines, you get to choose between pasta or rice with chicken or beef. It is really quite disappointing. You ended hungry after a flight:(
I flew from London to Hong Kong to Bangkok return with Cathay Pacific. I had heard they were voted a top five airline so I was expecting a satisfactory experience.
On the long haul routes the aircraft seats were nothing short of shocking. In Cathay's attempt to minimalize weight the seats were light weight but not fit for the purpose of a long haul flight. After two - three hours your backside wanted to give in and wave the white flag due to the pittance of padding in the seats.
It didn't get any better.... I chose a window seat for a reason. So when it got light I decided to open my window blind to look out only to be told by the flight attendant that I couldn't do so due to one or two people being asleep. What was the point in getting a window seat?? I even missed seeing the Himalayas as we flew over! I think I only got to look out the window for about 2 hours of a 11 hour flight!
In addition to that because it was so dark and I couldn't see anything I ended up kicking a drink out of my travel companion's drink holder all over his seat.....
The service wasn't very hospitable which I was surprised at. They seemed resigned to doing their job but lacked the friendliness I expected.
I have given them two stars because the food was very good and the entertainment system was very good. Next time however I won't expect a lot of Cathay crew.
I thought that the flight I had with Air Asia (a low cost airline) from Bangkok to Yangon to be a better, friendlier experience.
I flew economy class Tokyo to London via Hong Kong. This is a very long journey but the ticket price seemed competitive. The service was very disappointing though. Cathay Pacific has a very good reputation for service, but my experience was different. The staff were friendly enough and obliging to requests, but the meal service was very minimalist, and the food quality left much to be desired. The post-meal tea/coffee service almost never seemed to arrive, and food trays were not cleared away in a timely fashion.
Cathay Pacific in economy class was nothing special at all, and actually well below average compared to other airlines.
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