Order placed at the end of June but not received 3 weeks later. When I checked I was told it had been sent and I would need to wait 5 days for a reply. 5 days later and nothing so checked again and told it was missing during delivery. Asked for items to be resent via next day delivery and told they 'don't do' next day - even I can go to the post office and arrange next day! Another day later and still nothing. Complained and was told someone would call back - not easy when you have a 4 month old but was told couldn't hold to speak to a supervisor. Eventually got a call to ask what items I would like subsituted as the original items were no longer in stock. They couldn't understand why I was unhappy with this or the delivery failure - why no one told me the items were no longer available eariler or held them I don't know. Also, while the items were available in stores they were unable to arrange for delivery from there as they are a 'different bit' of the company. Cancelled the order but now in August and still awaiting full refund. Rubbish service and even worse customer care when things don't go smoothly. Will never buy from them again!