Cath Kidston may sell lovely things but their customer service is certainly not enjoyable. I ordered an item on the 13th and am now on the 2nd day of the following month having still not received my item. I sent several emails asking for delivery information and the 2 replies I received just told me to be patient "and my gorgeous Cath Kidston order would arrive shortly". No one took me seriously I felt. The courier did not get in touch. I had ordered next day delivery and this clearly hasn't occurred as I am still waiting. I was refunded for this after I rang them but they can't refund the order. Seemingly it was sent by UPS who have not been in touch (I had to ring CK several times to dig out this information). CK said they have sent a replacement order out via Royal Mail, but I am still waiting and regretting my purchase in the first place… It seems so ridiculous that they have such poorly trained customer service representatives considering they are such a popular brand!?
To reply as a company, please log in to your business account.