I payed for 3 downloads, and i downloaded 3 different files, to find out 2 files was the same album.
I have contacted Cdbaby on email several times, to get the missing album i have payed for, but never got any response.
I will never use Cdbaby again.
Tried it the first time to download an album. I used to live in NY, but retired and now live in Poland. I could not get this CD from Amazon.co.uk nor could I download it since I do not live in the UK. iTunes gave me grief in verifying my debit card. So decided to try here. It was easy to use PayPal and download both mp3-320 and flac.
After PayPal, I was taken to download page and proceeded to download and then unzip the CD. It could not have been easier. The CD? Chasing Legends. Tour de France movie soundtrack.
I paid to download one song. I got an error message telling me it may take about 24 hours. Received an email from a gnome or something. Tried again the next day-same thing. Wrote an email requesting info on the status. No reply. Tried the next day. No song, nor any reply to my second email. Called this afternoon (5 days later) got a real person after being on hold for 5 minutes. Received an email stating they are having technical issues and to try again tomorrow. At least the email is from someone named Kevin (perhaps the gnome with a name.)
Needless to say, I am not impressed.
Tyler Mull is the best customer service representative for CDBaby just after talking to him he made all my YouTube videos commercial free. Because I am just a small time artist and have only 750 Fans they like the feel of getting commercial free videos, Mr.Mull excelled at making that happen! Thank You CDBaby
A happy artist -XERXEESE
I recently downloaded an Album for $9.95 only to unzip it to find VBR MP3 of low bitrate quality (none higher that 160 kbs). I emailed CDBaby to complain but never heard back so I contacted the artist to tip him off.
What a rip off!
Update. Yes I finally did hear back from CDBaby and their only response was that the low VBR of their product was in their opinion minimally acceptable.
I contacted the artist again about the response. He was dissapointed and offered to ship me a CD free of charge.
I purchased a double sided cd 6 months ago that seemed to deteriorate over time. At first, both disks skipped in a portable cd player, and then a week ago, they started skipping in the Onkyo player. I emailed cdbaby and they responded right away with an offer to credit my account so I could download the MP3 version (the cd is currently OOS). When I said I would prefer the cd version, cdbaby credited my account and wished me luck finding it. Kudos to cdbaby for hiring someone like Krysta, and kudos to Krysta herself for extraordinary customer service.
i bought a bunch of songs from cdbaby.com and paid through paypal.
after paying i went to download the music only to find the downloads did not work. the webpage goes to a error message and said that it should be corrected in 2 hours or at worst 24 hours.
well 3 days later and 3 emails to the website , i have NO response from them at all.
i still do not have my songs.
I ordered and paid with paypal instant transfer on the 1st at about 9pm. When I hadn't received my CD's yet, nor any notification that they'd even shipped my order yet by the 14th I sent an email asking about them. On the 15th I got an email from their shipping department about how lovingly they'd sent my cds out that day, the 15th. What? I had to email them about my order before they even bothered to ship it? Then on the 16th I got an email from their customer service person in response to my email saying they had sent my cd's out on the 1st. Now, I'm not an expert, but I don't imagine they'd ship out an order on the 1st if they'd received it on the 1st at 9pm. So it would appear that in addition to the horribly late shipping, their customer service person didn't bother to look my order up to see it had shipped on the 15th and then lied to me about the ship date.
Will NEVER buy from again.
rigtig god shop, har gemmen flere år gjort mange gode handler, altid uden problemer. De har rigtig meget god musik, også dansk, til billige penge.
Men man skal huske at holde sig under told grænsen ellers kan et godt tilbud bilve dyrt, jeg faldt således for et godt tilbud og kom et par kr over toldgrænsen, hvilket medførte en told på 51kr plus 52kr til post danmark for at udregne og opkræve tolden !! ikke sjovt.
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