Cebraonline reviews

Cebraonline reviews

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Terrible feedback to my review that I am not satisfied with the product I received. Very disappointing customer care and reply. The person actually insulted me.

I ordered unrefined shea butter and wrote a review that I was satisfied with delivery time, but the product smelled stale and was too white for an unrefined product. Here is the reply I got from the trader:

Dear Majda

You haven't read one bit of my extensive description of shea butter and why it is sometimes white and sometimes more beige. Are you an expert of shea butter? I am. I have sold shea butter for more than 10 years and I support 2 co-operatives in Ghana.

Before you make accusations about me and what I sell you should check you facts. Ask an expert or bring the butter to a lab. A chemist can tell you straight away that the butter I supplied is unrefined.

Also I hold certificates with regards to the unrefined and organic status of our shea butter. You can always refer this to Trading Standards and I shall gladly show them the certificates of analysis.

Your so called review of this shea butter will be rejected because it has no base and is simply a silly and malicious statement from someone who doesn't even the courtesy to ask me a question before posting nonsense.

Please don't bother and order from me again. I have no interest whastoever to do business with ignorant people.

Sincerely

[Name]
Cebra - ethical chic
26 Mill Court
Wells next the Sea NR23 1HF, UK
www.cebraonline.com
t. (+44) 01328 826 928
Cebraonline

Reply from Cebraonline

True, I could have responded by just maintaining my "innocence" but the fact is that you just send me an insulting email about the shea butter, refused to return the product, proceeded to post a false review on my site and then sent me various rather unsavoury emails. I run a very small fairtrade business supporting impoverished communities and sometimes I run out of patience with people who don't bother to stop and think about what they are saying and accusing others of. I don't have to lie. I don't sell fake goods. I am not in the horsemeat industry so to speak. If you are not sure you received the correct product then email me and talk to me in a friendly manner. You will receive outstanding customer service as many of my regular customers will confirm. I shall even pay your return postage despite you being based in Montenegro and being totally wrong. Natural products manufactured with lots of love and hardship the traditional way aren't everybody's cup of tea and I accept that. What I don't accept is arrogance, ignorance, false claims, refusal to communicate properly and rudeness.
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Review by confirmed purchaser

Shea butter

Thanks for the organic Shea butter,
it's was of very good quality .
And was delivered promptly and packaged well
I will be using your campany again .
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Review by confirmed purchaser

Would buy from them again

No problems experienced - purchase arrived quickly.
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Review by confirmed purchaser

Very bad.

never received my order in July 2011, so I think that this site is deceiving buyers. Nothing more to say.
Cebraonline

Reply from Cebraonline

I have proof that this lady was refunded. The order was sent to Russia via registered post and someone else signed for it. I did get in touch with her and she agreed to a refund. Russia is notorious for items sent in the post being stolen, especially when sent to a flat or an "academy" as in her case
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Review by confirmed purchaser

Great natural care

I have been using cebra for a couple of years now since deciding it was too much of a hassle to keep making my own body butters. The whipped body butters smell great, jeep my skin soft and healthy and are 100% natural. I don't see why I would stop buying.
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Review by confirmed purchaser

worthwhile products & service

Quality products.
Quick to respond and resolve an exchange.
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Review by confirmed purchaser

brilliant

great products, service and communication
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Review by confirmed purchaser

nice site and quick speed

always buy tooth soap from these guys, this time in a new and improved bottle. also bought hair and shower gel, which uses natural ingredients and smells nice. thanks once again
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Review by confirmed purchaser

Fast and efficient service, good prices

Bought soap nut liquid, was very satisfied with speedy delivery and good communication.
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Review by confirmed purchaser

Good Service

I've only tried the black soap and it has improved the quality of my skin. The service is also very quick.

Details

About this company

We sell fair trade and eco friendly accessories. We also sell vegan organic skin care and recycled and sustainable beauty products that have been made in the UK and the European Union. Our unique handbags, exclusive fair trade jewellery, sustainable home accessories, and eco friendly gifts are handmade with sustainable raw materials and in limited edition. We ship worldwide and delivery to anywhere in the UK is FREE for orders over £25.

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Category

Cebraonline is ranked 87 out of 90 in the category Fashion Accessories

Cebraonline is ranked 60 out of 62 in the category

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