Cebraonline reviews

True, I could have responded by just maintaining my "innocence" but the fact is that you just send me an insulting email about the shea butter, refused to return the product, proceeded to post a false review on my site and then sent me various rather unsavoury emails. I run a very small fairtrade business supporting impoverished communities and sometimes I run out of patience with people who don't bother to stop and think about what they are saying and accusing others of. I don't have to lie. I don't sell fake goods. I am not in the horsemeat industry so to speak. If you are not sure you received the correct product then email me and talk to me in a friendly manner. You will receive outstanding customer service as many of my regular customers will confirm. I shall even pay your return postage despite you being based in Montenegro and being totally wrong. Natural products manufactured with lots of love and hardship the traditional way aren't everybody's cup of tea and I accept that. What I don't accept is arrogance, ignorance, false claims, refusal to communicate properly and rudeness.

I have proof that this lady was refunded. The order was sent to Russia via registered post and someone else signed for it. I did get in touch with her and she agreed to a refund. Russia is notorious for items sent in the post being stolen, especially when sent to a flat or an "academy" as in her case