From my initial to my last contact with the company before delivery of the car I felt that all employees were listening carefully to what I wanted, made adjustments where necessary and followed up rapidly on any questions I put to them. I felt they were frank and honest and trying to get the best deal for me. I will definitely use them again next year when I change my other car and am happy to recommend them to the wider public.
From the minute I contacted Central Contracts they went above and beyond during my whole experience. I received updates, return calls and information when promised and was always reliably informed. Very professional service from start to finish. The staff were amazing, inparticular Simon Peacock I would definitely recommend them as a company.
Central Contracts supply vehicles to my husbands business so it made sense to ask them to help with my new car too. From form-filling to final delivery the team at CC could not have been more helpful and I'd recommend them to anyone. The prices are always competative and the process is straight forward too.
From initial contact to receiving the car I experienced nothing but 100% friendly advice and customer service. Will definitely use Central Contracts again. I have a car I can easily afford and know that if I need anything I can contact Central Contracts for any advice. Sales Consultant assisting me is top class. Highly Recommend !!
Great prices, with unbeatable deals when I was looking. Good service from Sales and After-care.
A couple of small gripes though:
1 - The car had less than 20 miles fuel in it when it was delivered, and was driven 150+ miles for delivery. Other companies I have dealt with limits are 100+ and leave 1/4 of a tank
2 - There were no car mats in the car on delivery. the dealership said they were not specified, and Central contracts stated they did not supply them. This is something that should be informed, to allow the renter to either specify them, or arrange their own.
These are really small gripes, but affected an otherwise brilliant service.
Every step of the process, all of the staff were courteous, helpful, efficient and informative. communication has been excellent. We have had around a dozen lease vehicles over the years from different companies and Central Contracts staff have provided the best service by far. I therefore could not suggest any room for improvement. Before the car arrived, I was informed there was a 2 inch scratch on the back door and I was given the option of receiving the car and having the scratch repaired at my convenience or having the scratch repaired and then delivered. I had the car delivered and to be honest, I probably wouldn't have noticed the scratch as it is so slight and even though I know it is there, I have forgotten about it, it really is small enough to go unnoticed, but Leaseplan are rectifying it.. A local repair man visited soon after and will submit his quote for half a days work. I am going to suggest to Central Contracts/Leaseplan that a little T-cut be tried on it first, out of loyalty to this company as I think half a days work is unnecessary. It is not often that a company can impress me so much, but this time I am 100% satisfied!
Made an email enquiry and got a call back. After a couple more emails and calls to arrange the spec the deal was done. Hassle free and the car was delivered at a time and date to suit me. Absolutley made up with the professional service and will definatley use them again.
From initial enquiry to delivery I found central contracts both professional and competitive, was kept informed every step up to and after delivery, had a small problem as vehicle was delivered by a driver car was dirty and had stone chip on the bonnet I spoke to central contracts who contacted the supplying dealer who then arranged for bodywork repair very impressed and would definately use them again and would recommend to others
From the first inquiry to the final handover,this was without hitch. Thank's to your staff,and particular Steve Thomas for his professional and personal attention to detail. I am delighted with my Nissan Qashqai . Robert Kerr
Central Contracts are a very reliable and professional source for any lease vehicle. Always willing to go the extra mile to ensure customer satisfaction. Nothing seems to be impossible for them to ensure the customer gets the vehicle of their choice in teh time-frame they require.