After making contact with central contracts and choosing my car, everything went smoothly, they kept informed on delivery dates and payments that would be required to get the car delivered ASAP!
The staff that dealt with my order did everything they could to speed things up, and there customer service was superb
Initial sales process was good but then as soon as purchase was made the standard slipped significantly.
Incorrect delivery dates, invoice errors, false verbal information about vehicle specification, poorly handled administration leave me feeling let down by the company which did such a good job in winning the initial business.
I am now looking for an alternative supplier for fellow company directors.
When I phoned for information regarding leasing a car from central contracts they couldn't be more helpfull. It was only a week before I knew my order was confirmed for delivery during the next month. The car came on the delivery date as promised and has ran like a dream ever sinse. Touch wood :)
Ross Pedley was great very responsive to quotes and queries. The back office team were also helpful whenever I had need to contact them. Only down side was the condition of the interior of the car. The mileage was 275 which surprised me and the door sides were scuffed and I had to rub hard to remove the marks. Also the chrome finish on the door handles needed a clean and there were dirty finger marks on the drivers sun visor the tyre compressor was missing from the boot and after contacting Ross it arrived in the post within a couple of days. These were only minor issues but thought it worth feeding back to pass on to the car supplier.
I had a great experience with Central Contracts. I think for the money you pay you get a brand new car and peace of mind and its great value for money. Especially with the maintenance pack you really cant go wrong as you know that everything is covered. Everyone on the team is very helpful and they were all lovely. I love my new car and Im so glad I did this instead of purchasing a second hand car where its literally a gamble and anything can go wrong. I think leasing is definately the way forward.
The process was smooth and painless from start to finish. Each time I called there was someone there to answer my question without rushing me off the phone. The team we're prompt with the paperwork and made everything straight forward with no hidden catches. We will be using again for our next car. Excellent company.
This is the 1st time we have contracted for a personal lease on a vehicle and the first time we have used Central Contracts. Initially, my Wife had made contact with Central Contracts and from the 1st point of contact with the sales team, we have both experienced 1st class, professional and courteous attention. We had several very competitive quotes for the type of vehicle, however it was the attitude and approach from the sales staff (particularly Simon Peacock), which led us to opt for that offered by Central Contracts. The service and advice received was comprehensive, pro-active and honest. Delivery time frame uncertainty was clearly explained and identified from the on-set, however I'm pleased to say that even these expectations were wholly met. Will happily return to / use Central Contracts in the future. Keep up the good work.
Really pleased with the service we received from Central Contracts. Only slight negative was that the car seems to have been delivered without the aeriel - it was missing and not noted at the time of delivery.
Anyway, would still thoroughly recommend Central Contracts
Excellent service and follow up, I felt I was listened to in a personal way to my needs! Throughout the process all was done at the time that was promised, there was help when I needed to ask further questions and there was a real empathy to get the car I wanted! Every deadline was met and there was clear procedures, costs and information at every stage. One month in now and I'm fully delighted with the results!
Having had to return a car due to changes in staff, I was I pressed with the way Ed dealt with our difficult situation !
We have now received the new car .. the follow up call from Amanda to check if we were satified with it, she dealt with a query I had regarding a petrol card which had been left in the old vehicle promptly.....an impressive response!
When and if we need another vehicle .... Definitely ....Central
Thank you for excellent service
Within weeks of contacting Central Contracts about leasing a van. I had a brand new Volkswagen Caddy delivered to the site I was working on. Everybody at Central Contacts who I had to talk to were very professional and I would have no qualms in recommending them.
The company were helpful and although there was a delay on the delivery of my vehicle, orginally planned for late July, actually arriving on 1st October, this was owing to the VW factory in Germany rather than the contract hire company who were good about keeping me in the picture. The delivery guy who brought the vehicle was very helpful and spent time going through the detail of the car. I have been thrilled with the car, though it does not have a CD player which I just assumed it would have - never assume anything I suppose is the byword.
They have great knowledge of cars and always happy to help.
Right from the first contact with Central via Steve Thomas I was impressed by how easy it was to reach a final deal. Steve certainly knew his stuff, although I might have been a pushover saleswise,more or less having decided this was how I wanted to go.
Steve wrapped up a deal to my satisfaction in no time. Most helpfull and knowledgeable an excellent manner, with just a touch of sales pitch,which I fully expected,having been in sales myself. All in all a most satisfying experience from a professional Company who kept me fully informed right through. A BIG thank you.
I got my first car 2 years ago from Central & the service they gave was excellent. I have now leased another car from them and yet again it was a trouble free exchange. This car i have for 4 years & i have every intention of continuing to lease cars from them. I also reccomended my mum to them & she is now the happy driver of a Skoda Yeti.
Dealing with central contracts was stress free, they responded quickly to emails and phone calls. Unfortunatly it took 4 months till I received my car but I put this down to availability of the new a class. I would use them again.
Mark and his team kept me informed of what was happening at all times
Explainations of forms to fill out were very good and explained well
The contract was discussed and made very clear
I expected nothing less as i have been dealing with Mark for some years now and we always get a very good service.
Promised a car on a date and was three weeks late, so had to get a hire car !! Admin Team Spot on, Sales Man not Pushy in fact a good lad, but promised delivery time sucked. Felt let down and was not willing to reimburse hire car !! So good prices but wont meet all your expectations, I cant say I would use them again.
From first contact with Central contracts it felt that they were dealing we me face to face rather than just on the telephone or internet .Kept me fully updated on the progress of our lease and everything happened when they said it would. Would thoroughly recommend there services. Ps they gave me the best deal too.
I was looking for a citreon ds3 DStyle Plus. And was quoted one price for the monthly payments and deposit, then when I was accepted for finance I was quoted a higher price. The manager called and we discussed the monthly payments, they agreed to go back to the original quote and deposit. Delivery was within 14 days. Love the car now.
Just taken delivery of my new Qashqai, all been very easy so far, would have been 5* but for the lack of info regarding delivery time. Some of it was my fault, I work for a Swiss co and had forgotten I had asked a colleague to come in a day early (delivery day) so I asked for the car to be delivered as early as possible. No-one could tell me when that would be so I messed about trying to organise taxi's and hire cars where as if I had know approx. time it would have been much smoother.
I would do business with Central again.
This is my first experience of dealing with Central Contracts and what a pleasant one it has been.
All the staff are very knowledgeable and helpful. They were always happy to deal with my queries and always responded when they said they would.
I can definitely recommend.
I contacted Central Contracts after dealing with another company who had just messed me around and kept me hanging on and waiting for answers to questions for weeks. So when I contacted Central Contracts it was like a breath of fresh air. The gentleman that I dealt with had all the information to hand and was really friendly, helpful and efficient. I was really impressed with the service and how quickly I actually received delivery of my new car! I think it was around 2 weeks which was great.
Great but was not as quick as I had hoped ( 3 weekends without a car is a long time ).
Customer Service etc that I received was excellent.
We have been dealing with Central Contracts for many years and my latest experience is a testamnet to why, they were very good to deal with and gave a great price, I would recommend them to anyone (and have done to a few already!).
Blu-3 (UK) Ltd only deal with Central Contracts, when the customer service and the exceptional rates are this good, why go elsewhere. Always at the end of the phone to assist with queries, quotes and questions. Thank you Marc and the team!!
Communication was excellent. Options on car specs were very speedily provided and costs very transparent.
I have already recommended the service to friends and colleagues.
And most importantly my wife was delighted with her new car!
My husband leased a car last year and he was so happy with the experience that I decided to contact the same place when I had to renew mine. The process was very smooth and easy the customer service very attentive , good choice!
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