ChainReactionCycles.com reviews

ChainReactionCycles.com reviews

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6.3
from 0 - 10
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Stort varesortiment og god service,

Kæmpe varesortiment til konkurrencedygtige priser.. Især dejligt med et stort udvalg af tri og cykeltøj til kvinder :)
De håndterer henvendelser venligt og professionelt! :)
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Gode priser og god service

Super hjemmeside, der stort set har alt. Ofte billigere end i DK.
God service på mail.
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One of the best companies I've ever bought from, and VERY fast delivery

Can't believe how quickly my most recent purchases arrived with me. Previously (about a year ago) I had a manufacturing fault on a tyre, and it was sorted the next day with a replacement.
I cannot fault this company.
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plusieurs annees de satisfaction

je commande sur ce site depuis plusieurs annees, les rares problemes rencontres ont toujours ete traites avec professionnalisme et rapidite! je recommande!!
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Sent wrong product right one now out of stock

Woman on the phone was nice but having sent the wrong product it turns out the right one is out of stock. Won't refund my card immediately - meaning I can't order it from somewhere else until they do.

Quite disappointed.
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Getting worse

Ordered a consignment of items including a blue Oakley realize jacket in M. Parcel came, jacket was light aqua/cyan couloured, not as was shown on website. Was told I would be called back and wasn't. Had to chase after progress, then told an investigation would take place to determine why it's a different colour and if anymore are in stock. Why does it take sooooo long? Why have an investigation? A simple return and refund would be fine! Very disorganised and lengthy. Dispatch and Delivery times are also gradually getting longer and later. Spent thousands with CRC but sarting to lose faith.
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Bikes, and more bikes

A good selection of bikes of all types. Nice site!
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Order not shipped in time, wrong products shipped !

Very bad shop !!!

I ordered a pair of Mavic Galibier 2014 and a pack of 20 High5 Zero Extreme Elecrolytes Tablets on January the 9th, shipped on January the 16th.
Shipping method was fast (Parcelforce), delivered in 5 days, at home the 21st.

I tried to get in touch with the customer service twice, but they're pretty slow. They said me that they were on a rush...

Meanwhile I bought a pair of shoes in my local bicycle store.

And then... WTF
Received the shoes (good color and size) but I did not received 20 tabs of High5, but a sample of 3 High5 tabs of random flavor... Obviously I paid the 20 tabs High5 !!!

NOT HAPPY with this shop, even if some opinions are good, Don't take the risk to order there to save (a little bit of) money, you're going to regret it!
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Køber helt sikkert hos CRC igen

Har handlet flere gange hos CRC. Altid er der blevet leveret (om end pakkerne nogle gange er noget lang tid under vejs. Nogle gane 14 dage 3 uger).
Indholdet lever altid op til forventningerne. Modtog en gang en kasse, hvor der manglede en dims. Den var røget ud gennem et hul i kassen på rejsen. Den blev fluks eftersendt uden diskussion.
Jeg handler helt sikkert hos CRC igen.
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Prix très attractif mais attention aux photos non contractuelles

3 commandes passées sur ce site. Prix quasi imbattables.
Pas de probleme pour la 1er commande. La deuxieme je n'ai pas reçu le même article que sur la photo mais sans gravité. La troisième commande, un bonnet s'est transformé en casquette, j'ai contacté le sav et ils m'ont envoyé un bon de retour prépayé pour la poste. J'ai donc été remboursé et n'ai pas payé les frais de retour.
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Such good service, a huge range of products and always great prices.

We have chosen to use CRC for a few years now for lots of parts, big and small. More often than not they are the only reputable company we can find that stock certain parts.
The service has always been excellent, so now we wouldn't expect anything less from CRC! Always very timely with deliveries too!
Jack
www.tourbybicycle.com
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Worse and worse

I used to love CRC. Very unhappy for the last 5-6 purchases.
1. I bought a 2013 Rockshox Reverb which turned out to be a faulty 2012 Reverb.
2. I bought a £500 Vivid air shock. It didn't come in the original packaging, without any manuals, without the promised pump and with mounting hardware which I had to hammer out. That's a £500 item!!!
3. On my last purchase more than half of the items came in plastic wrappers. 2 Disc brakes just in plastic, no discs even though this wasn't specified.

In general, if you can buy it somewhere else for a similar price, do it. I need to buy a fork, wheels and headset and am looking elsewhere.
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le pire du pire

entre un SAV nul, incapable de gérer les demandes clientèles, des envois sans track number, des demandes par mail qui n'obtiennent jamais de réponses, je ne sais pas ce qui peut pousser à acheter via ce site excepter pour économiser 3€ ?! Aujourd'hui tout ce que j'attends de ce site c'est le remboursement paypal de 140€ . Site à fuir!
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Cash Grab

BEWARE: You cannot cancel your order 2 seconds after you've made it.

They will FORCE you to receive the unwanted item, get Charged for it, pay ridiculous shipping fees (even though they say free, they conveniently leave out shipping outside of the UK will cost you) I have to pay $45 fees on an $80 pair of shoes. AND then if you want to return YOU HAVE TO BARE THE COST. Which is usually more than the item itself!

On top of all that, the DHL Express 2-4 day guarantee has taken OVER a week and a half. I STILL have not received my item.

Customer Service calls go unanswered, emails un-responded. I can only pray that they got my order right, and judging from other reviews, its a toss up.

Save yourself the trouble, DO NOT ORDER from them, do some more research these guys are just not worth it.
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Beware of making a warranty claim.

Poor service received from CRC with a warranty claim on an Easton wheel i had bought from them. It took 10 weeks to the day to get it back from them after they received it on 18/07/13.
Between supplier taking 6 weeks to fix it & then CRC getting it back to there warehouse then posting it to the wrong address the wheel finally arrived today with my details & someone elses postage & personal details on the box.

My experience dealing with CRC has been a disaster from the start. I'll be spending my money elsewhere from now on as should you.
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God side med alt til cyklen

Levere også ret hurtigt til DK dog kan deres reservedels priser godt være i den dyre ende. Har købt cykel der 2 gange og det har fungeret perfekt.
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SLOOOW DELIVERY

I shop A LOT in the UK (often on sundays) and the Standard delivery time is usually good between 2-4 days - sometimes even 1-2 days.
But i must say that ChainReactioncycles.com is WAAAY TO SLOW - your standard delivery says 2-6 days, but SORRY to say, its more like 5-8 days.
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Very Poor Stock and Delivery System

Ordered a new frame to be delivered next day and was sent completely the wrong item. After requests for photos of the item it took all day for them to even read my email and view the photos. After chasing them I was told it would take days before the right frame could be sent even though it was in stock as the support team had to review the whole thing! Had to cancel the order in the end an go elsewhere.
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Parfait

J'ai commandé un cintre funn full en promotion a 15 euros au lieu de 60 euros , ds poignée , un t shirt fox et des autocollants . commande reçu rapidement , bien emballé . Je recommande ce site vivement .
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Horrible customer service

I bought 2 tires from these jerks. What they sent were 2 of the wrong types of tires that were completely usable for me. Instead of owning up to the error and taking care of business they refuse to take the actions necessary to correct the situation.

I sent them pictures, the urls of the product I ordered and even the url of the wrong product they sent. I finally had to open a PayPal dispute to even get their attention.

I hope they go out of business.

The World's Largest Online Bike Store

Lowest Prices

We sell the best kit at the lowest prices so you can get more out of your sport

Everything you need

We carefully choose a comprehensive range of all the best kit so you can trust the quality of what you purchase from Chain Reaction Cycles

Fast Delivery

We work around the clock to dispatch your order quickly and then pass your goods to the best carriers in the world

No fuss

We are obsessive about your experience – from our award winning support centre to our 365-day returns policy – we make sure you’re covered

About Chain Reaction Cycles

We strive to deliver a world class shopping experience to cyclists around the globe, offering the lowest prices on everything you need to feed your cycling habit, and delivering directly to you with no fuss.

Visit ChainReactionCycles.com

Category

ChainReactionCycles.com is ranked 45 out of 48 in the category

ChainReactionCycles.com is ranked 25 out of 26 in the category Bike Accessories

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