Charlies Direct reviews

Charlies Direct reviews

Good
8.6
from 0 - 10
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673 Trustpilot review(s)
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Reviews

About

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effortless.

smooth and easy shopping,great product.
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Excellent

Very good ,prompt service.Well packaged.Thank you
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Excellent before sale and delivery

A very pleasant woman dealt efficiently with my request, and I had the goods two days later.
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Mrs P Moseley

Ordered a Halogen Fire for my son at University. Very pleased with service and item
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Excellent service but

poor product. Bought 3 greenhouse staging units that were said to be "heavy duty". Actually they have turned out to be rather flimsy. I have had to re-inforce thenm for normal usage.
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Stella stainless steel pans

Lovely heavy quality, accurately described by Charliesdirect, very quickly delivered, and at a good price. Excellent all round
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excellent service anf great communication

quick easy delivery, very happy with the product and it was a very good price. very very good service,
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All five stars, an excellent shopping experience, thank you.

A great shopping experience, i will be repeating my visit to Charlie's Direct. many thanks
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Excellent service

Item arrived swiftly and was as advertised. Prompt contact from customer services regarding extra information. Will definitely be using Charliesdirect again.
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TERRIBLE

Delivered my 2man tent to incorrect address, did not email or call to let me know they had sent it, i was in the day of delivery, no reason for them not 2 deliver it 2 my house. no card or attempt was made at all.
Charliesdirect

Reply from Charliesdirect

Hello, We are sorry to hear that you have had a problem with the delivery company. We cannot trace your order on charliesdirect, please contact us so that we can resolve the problem.
Charlies Direct
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Carry your own furniture from the lorry - single woman

I ordered a fully assembled bookcase. When placing the order , I was under no impression I would physically have to man handle and carry the large piece of furniture with the driver from the lorry. This is un acceptable . There should be 2 men if doing these sort of deliveries. After speaking to the driver he says he often gets elderly people and he has no choice but to leave the items outside on the pathway. I am very disappointed in this level of service from this company.
The only positive I can say , is that I could not find this product cheaper elsewhere.
Charliesdirect

Reply from Charliesdirect

Hello
This furniture is delivered directly from the manufacturer so we will take this up with them straightaway. Thanks for letting us know, and we are sorry that this problem occurred.
Charlies Direct
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Cannot fault

Price service and product goob
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Easy to deal with

Excellent service - great product - competitive price
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Excellent service

Excellent customer service even when i balls up and sent two orders for same item. Pleasant and speedy-item recd in good time when they said it would and refund of second order dealt with without any problem- will use this firm again!
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Good service

Good service with plenty of communication. Personally I would have preferred less words and more action as it took 4 days to dispatch item when to my mind 2 was adequate. Rest of transaction first class.
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Good Value

Saved apromimately between 15 and 10% compared to purchasing Stella hob kettle in a shop.
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Excellent

This company dealt with my order in a prompt and efficient manner. Delivery was as promised.
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Just like it said on the tin.

A very pleasant trabsaction, kept well informed throughout. Everything arrived in good time and just as I ordered it. Would buy again.
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poor returns policy

I bought 2 x Gelert recliner chairs and both have broken. On contacting Charlies Direct I have found the returns policy doesn't cater for those in full time work (e.g.. most people). Yodel can pick up the goods but they can't give you a time for pick meaning you have to take a whole day off or they will give you £9 towards a courier you organise yourself, hardly going to cover 2 large recliner chairs. There are options to take the goods to their stores (of which there isn't one near me) or to a Yodel depo - quite hard to transport 2 large chairs when you don't have a car. I was disappointed they weren't able to find a suitable resolution to the issue. In my opinion this company sells low quality goods and make it hard/not worth it to send back when they break.

Charliesdirect Details

About this company

Charlies Direct. Established for over 30 years, Charlies Stores is the leading independent retailer in Mid Wales and the Shropshire Borders. We have a massive product range including camping, garden products, power tools, DIY hardware, housewares, toys, clothing, footwear and furniture. We have stores in Aberystwyth, Newtown, Welshpool, Shrewsbury and Queensferry near Chester.

Visit Charlies Direct

Contact information

Call us on: 0845 077 0708
We live here: 9 Dyffryn Enterprise Park
SY16 3BD Newtown
United Kingdom

Category

Charlies Direct is ranked 48 out of 84 in the category

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