Excellent customer service even when i balls up and sent two orders for same item. Pleasant and speedy-item recd in good time when they said it would and refund of second order dealt with without any problem- will use this firm again!
I bought 2 x Gelert recliner chairs and both have broken. On contacting Charlies Direct I have found the returns policy doesn't cater for those in full time work (e.g.. most people). Yodel can pick up the goods but they can't give you a time for pick meaning you have to take a whole day off or they will give you £9 towards a courier you organise yourself, hardly going to cover 2 large recliner chairs. There are options to take the goods to their stores (of which there isn't one near me) or to a Yodel depo - quite hard to transport 2 large chairs when you don't have a car. I was disappointed they weren't able to find a suitable resolution to the issue. In my opinion this company sells low quality goods and make it hard/not worth it to send back when they break.
The bench cover I purchased was an excellent price. When I asked for a change in the delivery address, the company were very polite and obliging. Would definitely buy from them again! I wish more companies were like this.
Ordered a mini greenhouse on the Sunday, received confirmation of delivery the following day and the product duly arrived on the Tuesday. Price was very competitive.
A week later I noticed there was a tear in the plastic cover and I notified Charlies on the 7/05/2012 and on the 12/05 I received a new cover from Gardmans.
All in all, very impressed with the service and would definitely use the Company again.
The goods ordered didn't suit the purpose i had envisaged. However i wasn't going to use them for their actual designed purpose.
What i wanted to know from the description was the size of the individual bread punches. This wasn't mentioned so i made a mistake in ordering them.
I was going away for the bank holiday weekend and ordered a new tent for the occasion, and having emailed to ask them if it would be possible to arrive before i went away, the staff responded very quickly and to tell me they would be personally ensuring its arrival before i went away. I feel the need to mention two excellent staff members who helped me and they were Amy Jones and Jade Owen. Thank you for going out of your way to ensure my tent arrived well enough in advance to even test drive it in the back garden so we didn't look like novices when we arrived at our camp site! Brilliant service. I have already recommended you to someone who complimented my new purchase after admiring it during our stay. Will definitely look to you for future camping purchases :)
We ordered a set of drawers and a mirror from the website and thought from the photo that they would be fine. However when they arrived the wood was much darker and didn't match our other furniture at all. When we asked to return the items we were told we would have to pay for the courier to collect them, something we've never had to do with an online company before. We wouldn't take the risk on ordering anything from them again. The items also took an age to be delivered as they were waiting for both item to be dispatched together but we we never told that and just had to wait.
I initially found this as a seller on Amazon. I saw that the delivery was cheaper going directly through their own website.
I bought the Nuttery large seed feeder which Charles Direct were the the cheapest that I could find.
Great Company, ordering on line is easy. Kept informed by E-Mail if goods are delayed. Quick Service. Customer Services are great. Goods are great. Would 100% recommend to anyone. Delivery Charges good. It makes a change to get reliabe prompt service.
Christmas is coming, as we are all aware, and I got my decs out of the attic. Turned on some of the lights to make sure they work - and of course, one string of lights didn't! I thought to myself 'should I even bother looking for new lights?' as I thought prices would have increased dramatically. I went onto this website, and found a 20m string lights, multi-function, multi-coloured, for only £17 - I was astonished! Bought them straight away, and they only took 2 days to arrive! Fantastic website, cheap products, but quality products! Definitely recommend it, and will definitely be going on there again. Only down side is - postage was £5 (they're only based in Powys - 60 mins from my house!) and also, packaging was poor and slightly damaged (but that could be down to the couriers!)
Overall - fantastic website, highly recommended!
Emailed for availability of laser projector light evening of 6 Nov, had call back to advise 1 in stock on afternoon of 7 Nov, projector light arrived mid day 8 Nov. Charlies Direct gave me best service i have ever received, cannot fault them in any way, will certainly deal with them in future.
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