Had to be the speed my parcel arrived.
Superb service easy ordering/transaction.
First found Charlies whilst on holiday in Shropshire 6yrs ago, been addicted ever since. Just wish there was a Charlies store near me in Northumberland.
I ordered a Simple Human Bin and the wrong product was dispatched. A phone call to Charlies Direct rectified this and the correct one sent out. The only one thing I did not like was having to wait in all day for City Link to deliver. Most delivery companies now take mobile number and give you an hours warning. I would use Charlies Direct again though.
Ordered an item which was shown on website as in stock. Chose them as they were cheapest I could find on internet. They took payment then sent an email saying the item was out of stock. In fact the item was still on the website but now at a higher price.
Item arrived within stated timescales. Exactly as described. The bin is being used to store dry dog food. It holds a 10 kg bag of food and once locked our dog is unable to help herself!! Really pleased with this slimline bin.
I needed a replacement patio furniture cover as the 'so called' summer had pretty well destroyed the old one.
Found what I was looking for on the Charles Direct site at a good price, ordered it, and to my amazement it arrived the next day !
What better service can you ask for ?, would definitely buy from them again.
We decided to order this swing seat after seeing it in different locations but Charlies were offering a very good price. We have now unpacked it and it is very comfortable and perfect for the summer days. Really pleased
was kept up to date from the beginning of transaction
The service you get is five star, speedy delivery and excellent service.
Excellent website and ease of ordering. Great descriptions and phtoographs of products. Ordering option whilst checking out had the fantastic opportunity to leave a comment to the delivery company to leave the order with a neighbour or similar, reducing the liklihood of repeat delivery/depot collection.
Would definately use again.
Ordered an Outwell Montana 6P tent. It was much cheaper than I had found anywhere else online or in the shops. Delivery was really quick, and I received an e-mail to confirm when delivery would be made and it arrived on time with no problems. Would use again.
The selection procedure and delivery were both brilliant. However, I would have liked to have seen a choice for cheaper delivery on small, light items. Mine would easily have gone by post and the delivery charge in my case was more than the item purchased. The sotware following payment for the prize draw did not perform correctly. This e-mail from you was addressed me with the name of the property next door (the default address)
Ordered the jumbo size paddling pool to replace previous one attacked successfully by small boy with plastic spike. Good description, speedy despatch, well packaged, great value. Very pleased with service and product (but not with small boy).
I found it really easy to view products on website as there a good selection of pictures with relevant technical advice. Once we found the product wasn't quite right for our needs, Charlie's offered a complete refund without any question.
Ordered a campingaz stove....had previously tried orderiing through amazon...3 damaged stoves later I gave up to look elsewhere.....charlies were brilliant....regular updates on delivery progress....and item arrived in perfect order.....thank you.
Charlie's website is easy to use, the products are competitively priced, and the delivery is prompt as well. They keep you upto date with where your order is within their system via email. What more could you ask for?
This is the first time i have ever wrote a review for an item purchased, however due to the first class service i received with this company i definitely would highly recommend them. I purchased a hozelock compact hose 2415 model Item was delivered within 48hrs and was sent a handy email to track exactly what day item was dispatched and to be delivered. This hozelock hose was cheaper than Argos, b&q and any other retailers I could find over the Internet. It arrived so quickly and was very well packaged. Very happy customer with this first class company. Will definitely use again
I spent 2 weeks looking for a outwell Montana 6p tent for our family camping trip to France next year. Charlie's was the cheapest on the Internet by far. Not only that, they had plenty instock. Placed my order and was received next day. Fantastic service with no fuss! Well done!!
5 tier growhouse ordered and arrived within a few days. Excellent price (less than half a local garden centre's price for the same product from the same manufacturer) and with service like that I'd be more than happy to use Charlies Direct again. Thank you and keep up the good work.
I paid for a BBQ. After a week i got the email to rate them here. Sent them an email asking when the bbq will be shipped,got a phone call saying the item was out of stock. So not very good really!
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