CityLink failed to deliver twice, blamed me for not being in, when I was and claimed to have left a card each time, when they did not and could not describe my house/door. Then told me I had to go to their depot to collect.
Charlies customer support were fantastic, CityLink support was a disaster. Charlies took on board the problem and resolved it pretty quickly. I hope Charlies uses another courier in future on this experience I wouldn't touch CityLink with a bargepole, but will go back to Charlies.
Use * Charlies Direct *, with confidence, they go the extra mile. In my case an extra 12,000 miles, as I live in New Zealand !! Cracking good service
The items were delivered promptly but, the combination wardrobe had a dented top, a side panel knot broke away, there was a scratch mark on the shelf (not made by me) and there were missing holes for the upper door stops in the top.
The website gives a picture of 2.4m long poles and offers 2 sizes - 1.2m and 2.4m.
I assumed that the sizes offered were (based on the picture) 2.4m high and either 1.2 or 2.4m wide.
NOT SO - they are are either 1.2m or 2.4m high and both 2.4m wide.
So we bought some of the wrong size.
Either two pictures or a clear statement of 2.4 or 1.2m high would help customers.
Notwithstanding that, delivery was good and the product seems to be fine .
This was the first time that I have bought via Charlies Direct. The price of the particular item was the cheapest that I could find, the order placing process was quick, and the item arrived the next day.
The item (a BBQ) has a minor fault but Charlies Direct has been very proactive in trying to find a fix - liaising with the manufacturer and updating me as needs be. I am impressed with this after-sales service ethic.
From this initial experience I will be buying via Charlies Direct again.
We bought the "Outback Spectrum 3 Hooded Gas Barbecue with Free Cover and Regulator". We had seen it in a different shop in the sale but when we looked on line we realised we could get it much cheaper at Charlies Direct and it came with a free cover. Our only problem was we needed it by the weekend for our little boys birthday party. I phoned on Wednesday to see if there was any chance of getting it on time. I placed the order online, then confirmed with one of the girls on the phone who was very helpful. She went straight to the warehouse to request it to be posted out that day. It arrived the next day in perfect condition. Very happy with the product & excellent communication & service. Would definitely use again and recommend.
no hasle to order and arrived very quickly. Would not hesitate to recommend your company to others who wish to place an order.
The petrol hedge trimmer works great, just wish you had sent someone round to cut the hedges for me?
Thanks again Charlies........
MY ORDER FOR A GELERT SLEEP POD WAS 1 DAY LATER THAN PROMISED AND WHEN RECEIVED WAS SLIGHTLY DAMAGED (THE POCKET ATTACHED TO THE FOOT OF THE BAGBWHICH HOLDS THE COVER WHEN OPENED) WAS TORN AT THE JOINT TO THE REST OF THE SLEEP POD i DIDN'T RETURN IT AS DAMAGED AS I NEEDED IT FOR THE FOLLOWING WEEKEND AND DID NOT HAVE TIME TO WAIT FOR A REPLACEMENT
I am delighted to have used Charles Direct to buy a few household items. I am very happy with their ease of use website and very competitive pricing. The delivery was fast and I was kept informed throughout. Oh being able to pay by Paypal is a great plus too. I would surely to shop from them again and will definitely recommend them to my friends. Super stuff!!
We ordered a bookcase from Charlies Direct 5 days later a bed side cabinet turned up!, we sent it back and rang Charlies, the young lady at Carlies promised to ring back that day with an answer but did not ring till the next day when she told us the item would be delivered that Friday, we stayed in but it never came and we are still waiting.
No call no item!
AVOID THIS COMPANY
Was very happy to pay the shipping charge to get a proper courier (i.e. not Yodel) to deliver the item, which arrived the next day.
I ordered a nest of tables in April, they arrived in May, i missed the courier i rang up they said they hjave been sent back to charlies, i rang them they said the courier had lost them, they said they would send out another set. In June still waiting never arrived rang back in July they said they would give me my money back noticed nothing had gone into my bank in August rang yesterday she emailed to say they hadnt paid me back but it will go into my account on 21st August!!!! mmm lets see if it does or not. They have had my money since April ive had nothing from them, communication discraceful i would never buy from these people again or recommend them to anyone.
placed order (9 gardman rolls), came back from inlaws to find 2 emails asking for a further delivery payment as it was a large order. Not sure how long you guys have been in business but you can't create a decent border with 1 or 2. Oh and getting your call handler to ask if I was happy to pay an additional charge was just stupid...what customer would be happy paying additional costs. Sort out your website and let your customers know exactly how much they are paying when they place the order.
i like my new cool box that we recently brought from you.
it's a small 8 L box but it's just what i need. it's called iceberg and comes in blue and white. for a change it was made in France and not china. it stays cold for up to 10 hours. very good value for the price we paid. many thanks.
Friends i bought a pair of Safety Shoes and bought online with phone,I found the staff so helpful when i phoned them that i will buy again from them.I got my shoes quick and was really pleased a big thumbs up from me to Charlies Direct.
I found the prices very competitive and the service extremely efficient. When I changed my mind about an order, it was dealt with in a friendly, efficient manner. Subsequently, the items arrived very quickly. I would definitely use this company again.
i am a big fan of the charlies store in queensferry or rather was a fan!
i ordered a makita drill set over a week ago and was under the impression that it would take maximum 5 days!
after 5 days i e-mailed to ask where my order was, i was told it was out of stock but in later that day and would be sent out on a next day delivery this was [Language] as i have still not recieved this product! i have e-mailed again to ask where the items are and suprise suprise no reply. Sorry charlie you have lost a loyal customer if my item is not here tomorrow i want a full refund and you can [Language]!!
I made an order and two days later received two conflicting emails, one confirming that my order was ready for dispatch and the other advising me that the product was out of stock.
I emailed back the individual who told me that the item was ready for dispatch to ask her for clarification but she did not reply to my email. So I then emailed the person who told me that my item was out of stock. They were courteous enough to reply and confirmed that the item was indeed out of stock.
What annoyed me was that when I looked at the item on their website it was still listed as 'in stock' and therefore anyone else ordering would encounter the same problem.
To give some credit though, I asked for a refund and this was immediate. Unfortunately this experience has put me off buying from them again.
I ordered a swing seat that I really, really fell in love with-it was a joint 21st anniversary present for myself and my husband.
We were thrilled with the cost which was £150 LESS than our local home store....
So we ordered it but then got an e mail saying it was out of stock.
On line companies should be on the ball at all times about stock control-there is no excuse for this in this day and age.
However, I had 2 e mails that were very kind and very apologetic so customer service was lovely (feel bad writing this!)
You just need to sort out your stock control and keep your website fully up to date for impeccable service.
Mistakes happen though and price wise this was a great offer.
I was on the hunt for a new tent and found the exact one I was after on Charlies Direct at a very competitive price i.e. brand-name tent at just over half the price.
I had some reservations about ordering with them at first because I had not heard of them before. However I decided to call before I ordered online and spoke with a lovely girl over the phone. I was only enquiring if they had the specific tent in-stock, and mentioned that I was hoping to get the tent by the end of the week (this was a Monday). She asked me for my name, and that she would try and fast-track the order as soon as payment was received. Within an hour I had ordered the tent and she had called me back (unprompted) to let me know that the tent had already been dispatched! I had the tent the next day!
I have already used it twice, it was brand new with everything as described. Could not be happier! Would 100% recommend them to anyone, and would 100% go out of my way to use them again.
To reply as a company, please log in to your business account.