My husband purchased 2 pairs of silk socks for me Christmas the previous year, and I only tried them in January just gone, and found they fell down. I e mailed Charlotte and Co and they said send them back and they would refund or exchange. What brilliant customer service I thought. Sent them back and they e mailed to say they had received. I asked to exchange for foundation knickers. Nothing came through. Weeks later I phoned and they said they would send them out. Weeks later nothing again. I phone again. Same thing, Phoned again this time said can I also buy an extra pair of foundation knickers, and gave card details. Nothing. E mailed again twice since saying I will just have refund. Silence. Up until now I have always been really pleased with their products and services, but now I think I will have to find somewhere else to buy from. Shame as I love their foundation silk knickers, but don't want to deal with a company with such poor customer service.
Charlotte & Co have sold both my home and work details without my permission to numerous catalogue companies. I am getting new catalogues almost daily at both work and home. I am absolutely furious at their practice and will never ever order from Charlotte & Co again.
The pashmina lightweight scarf was sent quickly & beautifully packed.This time the product was not quite what I was looking for so returned. My refund was back into my account quickly which other internet company rarely do! Would buy from again
I was recommended Charlotte & co by a friend and am very pleased with the 2 pairs of pyjamas I ordered for the winter. Very good quality and have washed well so far. Will definitely be ordering again and thought the £5.00 voucher for next purchase was a lovely touch.
I have bought lots of things from Charlotte & Co, both for myself and as presents and have always been impressed by the quality as well as the lovely presentation. The mock crock wellies and leopard print scarf are particular favourites this year; and the fur trim jacket I bought a couple of years back still looks good as new and continues to get a lot of use. Also recommend the yoga tops - very comfortable and soft.
i bought 3 christmas presents from Charlotte & Co. this year. I'd never shopped with them before. One of the presents was for me - lovely soft cotton pyjamas - and 2 were for girl friends. i've worn my pyjamas all Christmas and my friends loved the slippers i bought for them. would recommend completely
I ordered two products - the first of which arrived promptly. The second item which was apparently available when I ordered is not being delivered for another 2 weeks which will be at least 3, possibly 4 weeks after my order. I am fairly certain that I was never told during the online order process that there would be a delay - the first mention of this was possibly by e-mail and certainly on the delivery notice enclosed with the first product. The first product was simply a wrap towel so there's not much to say about it - as expected. The second (awaited) product is a shirt and provided I like the quality/fit etc I would definitely use the company again.
My first order from charlotteandco; I ordered onine and the boots arrived next working day which was much quicker than I expected. Very well packaged and the sheepskin boots that I ordered are lovely, high qulaity and fit perfecty. I would definitely recommend to others and will order from the store again.
The Dressing gown I purchased was fantastic quality, really please with it, my mum hasn't taken it off! The contact I had with customer services was very pleasant and they were able to deal with my query very quickly and efficiently. The only thing I was a little dissapointed by was the way the goods were packaged. I understand that you probably offer gift wrapping as an added extra, however the item I purchased was over £200 so I would have expected a little more attention to detail to be paid to the way it arrived. I thought it took away from the specialness of the item and made me question the brand image a little.
Sorry to be rather more negative,I really wanted to like these products. I purchased a padded coat which was far too long in the sleeves and overall length though it fitted widthwise (I'm size 14, 5'3") Then the pyjamas were all too long in the leg and tight at the waist, and the quality was not good. The silk packaging was excessive unless for a gift. However I did love the animal print scarves!
The items I purchased were of excellent quality, levelled at the mid to upper end of the market. Because of this, I didn't mind paying its equivalent in price.
The service from the company was good, with my pyjamas arriving on time and beautifully packaged. Being a woman, I found the attention to detail, such as the brown drawstring bags and name tape, extending my delight in my purchases.
I will certainly use Charlotte & Co again, especially when I want to treat myself to something a little extra special. Thank you.
I ordered a padded coat and it was delivered promptly. it seems good quality, although the lining looks like a black plastic bag! However, I feel it was overpriced, and the fact that the day after it was delivered, I received a sales e-mail from the company advertising 20% off all coats, rather confirms that, and was rather irritating to say the least. However, the style is good, and I haven't found a similar one elsewhere.
I purchased a pair of cashmere slippers as a Christmas gift. Delivery was swift and the slippers were the cheapest that I could find on the web. The quality however was still high. The cashmere was soft and sumptuous.