Charlotte & Co reviews

Charlotte & Co reviews

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6.2
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Contacted 6 times for refund. Still nothing

My husband purchased 2 pairs of silk socks for me Christmas the previous year, and I only tried them in January just gone, and found they fell down. I e mailed Charlotte and Co and they said send them back and they would refund or exchange. What brilliant customer service I thought. Sent them back and they e mailed to say they had received. I asked to exchange for foundation knickers. Nothing came through. Weeks later I phoned and they said they would send them out. Weeks later nothing again. I phone again. Same thing, Phoned again this time said can I also buy an extra pair of foundation knickers, and gave card details. Nothing. E mailed again twice since saying I will just have refund. Silence. Up until now I have always been really pleased with their products and services, but now I think I will have to find somewhere else to buy from. Shame as I love their foundation silk knickers, but don't want to deal with a company with such poor customer service.
charlotteandco.co.uk

Reply from charlotteandco.co.uk

I am sorry you feel our service has not been good enough. I have spoken to one of my customer services team who assure me they sent you an email confirming that a refund had been purchased. I have asked them to follow this up. Best Wishes.
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Great product, great service

I'm really pleased with my new fishtail parka and loungewear which arrived last week within 2 days. The sale prices are very good value.
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Untrustworthy and unethical

Charlotte & Co have sold both my home and work details without my permission to numerous catalogue companies. I am getting new catalogues almost daily at both work and home. I am absolutely furious at their practice and will never ever order from Charlotte & Co again.
charlotteandco.co.uk

Reply from charlotteandco.co.uk

We are very sorry that you feel let down. Like many companies, we do sometimes make our mailing list available to reputable suppliers of goods or services which may be of interest. Our customers can opt out of this at any time, however, without your full name and address, I can't confirm that this has happened. Please email service@charlotteandco.co.uk and our customer service team will be able to help you. Best Wishes.
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Excellent delivery & refund

The pashmina lightweight scarf was sent quickly & beautifully packed.This time the product was not quite what I was looking for so returned. My refund was back into my account quickly which other internet company rarely do! Would buy from again
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Good quality and quick delivery

I was recommended Charlotte & co by a friend and am very pleased with the 2 pairs of pyjamas I ordered for the winter. Very good quality and have washed well so far. Will definitely be ordering again and thought the £5.00 voucher for next purchase was a lovely touch.
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Lovely products and great service

I have bought lots of things from Charlotte & Co, both for myself and as presents and have always been impressed by the quality as well as the lovely presentation. The mock crock wellies and leopard print scarf are particular favourites this year; and the fur trim jacket I bought a couple of years back still looks good as new and continues to get a lot of use. Also recommend the yoga tops - very comfortable and soft.
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Treats for me

I ordered lots of lovely Christmas presents for friends and family, and am so glad that I included some treats for me too. Really easy website to use as well.
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Gorgeous products and wonderful service

My mum and sister in laws are absolutely delighted with their Christmas presents this year from Charlotte & Co. They arrived very promptly in a beautiful satin gift bag. Thank you!
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happy customer!!

i bought 3 christmas presents from Charlotte & Co. this year. I'd never shopped with them before. One of the presents was for me - lovely soft cotton pyjamas - and 2 were for girl friends. i've worn my pyjamas all Christmas and my friends loved the slippers i bought for them.
would recommend completely
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gorgeous stuff, great service

love the clothes and had really fab service when i ordered.
luxurious packing was a nice surprise
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poor

It's a whole week that I sent my order back which was wrong, no email, no acknowledgement, no replacement.
charlotteandco.co.uk

Reply from charlotteandco.co.uk

Please accept my sincere apologies. I have passed on your complaint to our customer services team who should be in immediate contact with you. Charlotte
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Slightly disappointed but would use them again

I ordered two products - the first of which arrived promptly. The second item which was apparently available when I ordered is not being delivered for another 2 weeks which will be at least 3, possibly 4 weeks after my order. I am fairly certain that I was never told during the online order process that there would be a delay - the first mention of this was possibly by e-mail and certainly on the delivery notice enclosed with the first product. The first product was simply a wrap towel so there's not much to say about it - as expected. The second (awaited) product is a shirt and provided I like the quality/fit etc I would definitely use the company again.
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Quick delivery, lovely boots

My first order from charlotteandco; I ordered onine and the boots arrived next working day which was much quicker than I expected. Very well packaged and the sheepskin boots that I ordered are lovely, high qulaity and fit perfecty. I would definitely recommend to others and will order from the store again.
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Lovely Product Great Service Poor Presention

The Dressing gown I purchased was fantastic quality, really please with it, my mum hasn't taken it off! The contact I had with customer services was very pleasant and they were able to deal with my query very quickly and efficiently. The only thing I was a little dissapointed by was the way the goods were packaged. I understand that you probably offer gift wrapping as an added extra, however the item I purchased was over £200 so I would have expected a little more attention to detail to be paid to the way it arrived. I thought it took away from the specialness of the item and made me question the brand image a little.
charlotteandco.co.uk

Reply from charlotteandco.co.uk

Please accept our apologies - all full priced items should arrive in a satin gift bag. We would be happy to send you the gift bag you should have received for future gift use. Best Wishes, Charlotte.
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Disappointing

Sorry to be rather more negative,I really wanted to like these products. I purchased a padded coat which was far too long in the sleeves and overall length though it fitted widthwise (I'm size 14, 5'3") Then the pyjamas were all too long in the leg and tight at the waist, and the quality was not good. The silk packaging was excessive unless for a gift. However I did love the animal print scarves!

Sue Cardiff
charlotteandco.co.uk

Reply from charlotteandco.co.uk

Thank you for taking time to tell us what you think – your comments will influence our decisions on future product development. We try to cater for sizes and we're sorry we haven't managed to with you. We also love our animal print scarves! Best Wishes, Charlotte.
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Good Quality Products

The items I purchased were of excellent quality, levelled at the mid to upper end of the market. Because of this, I didn't mind paying its equivalent in price.

The service from the company was good, with my pyjamas arriving on time and beautifully packaged. Being a woman, I found the attention to detail, such as the brown drawstring bags and name tape, extending my delight in my purchases.

I will certainly use Charlotte & Co again, especially when I want to treat myself to something a little extra special. Thank you.
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Good but pricey

I ordered a padded coat and it was delivered promptly. it seems good quality, although the lining looks like a black plastic bag! However, I feel it was overpriced, and the fact that the day after it was delivered, I received a sales e-mail from the company advertising 20% off all coats, rather confirms that, and was rather irritating to say the least. However, the style is good, and I haven't found a similar one elsewhere.
charlotteandco.co.uk

Reply from charlotteandco.co.uk

We are so sorry the timing of our promotion left you feeling you had overpaid. We send out weekly email promotions offering discounts on different product categories and try to cater for all our customers. Best Wishes, Charlotte.
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Review by confirmed purchaser

Lovely gifts

I purchased a pair of cashmere slippers as a Christmas gift. Delivery was swift and the slippers were the cheapest that I could find on the web. The quality however was still high. The cashmere was soft and sumptuous.
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Review by confirmed purchaser

Just what my wife wanted!!

My wife was looking for a warm but traditional nightie for winter and your product, sent promptly and wrapped beautifully fitted the bill exactly. Pity you only had one colour.
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Review by confirmed purchaser

nice but every thing was way too big for me!!!!

lovely items but why don't you make smaller sizes as well????
charlotteandco.co.uk

Reply from charlotteandco.co.uk

Thanks so much for your feedback. It’s really useful to us. As a small business we have limited resources and that means that it is difficult for us to offer the range of sizes that we actually would like to. We have added bigger sizes (18s and 20s) over the last few seasons and we will be looking very carefully at expanding the size range at the other end of the spectrum to do better for our petite customers such as you. Thanks again for taking time to tell us what you think – your comments will influence our decisions.

Best

Charlotte

charlotteandco.co.uk Details

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We live here: United Kingdom

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Charlotte & Co is ranked 82 out of 94 in the category

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