Reply from Charlotte & Co
[REPLY]
- Reviews ()
- JK
- 2 Reviews
Excellent delivery & refund
The pashmina lightweight scarf was sent quickly & beautifully packed.This time the product was not quite what I was looking for so returned. My refund was back into my account quickly which other internet company rarely do! Would buy from again
- C Hudson
- 2 Reviews
Good quality and quick delivery
I was recommended Charlotte & co by a friend and am very pleased with the 2 pairs of pyjamas I ordered for the winter. Very good quality and have washed well so far. Will definitely be ordering again and thought the £5.00 voucher for next purchase was a lovely touch.
- K Miller
- London, GB
- 1 Review
Lovely products and great service
I have bought lots of things from Charlotte & Co, both for myself and as presents and have always been impressed by the quality as well as the lovely presentation. The mock crock wellies and leopard print scarf are particular favourites this year; and the fur trim jacket I bought a couple of years back still looks good as new and continues to get a lot of use. Also recommend the yoga tops - very comfortable and soft.
- Annie K
- London, GB
- 1 Review
Treats for me
I ordered lots of lovely Christmas presents for friends and family, and am so glad that I included some treats for me too. Really easy website to use as well.
- TT
- 1 Review
Gorgeous products and wonderful service
My mum and sister in laws are absolutely delighted with their Christmas presents this year from Charlotte & Co. They arrived very promptly in a beautiful satin gift bag. Thank you!
- K Wilson
- Durham, GB
- 1 Review
happy customer!!
i bought 3 christmas presents from Charlotte & Co. this year. I'd never shopped with them before. One of the presents was for me - lovely soft cotton pyjamas - and 2 were for girl friends. i've worn my pyjamas all Christmas and my friends loved the slippers i bought for them.
would recommend completely
- C West
- London, GB
- 1 Review
gorgeous stuff, great service
love the clothes and had really fab service when i ordered.
luxurious packing was a nice surprise
- m.j.sansom
- portsmouth, GB
- 1 Review
poor
It's a whole week that I sent my order back which was wrong, no email, no acknowledgement, no replacement.
Reply from charlotteandco.co.uk
- Shona Black
- 1 Review
Slightly disappointed but would use them again
I ordered two products - the first of which arrived promptly. The second item which was apparently available when I ordered is not being delivered for another 2 weeks which will be at least 3, possibly 4 weeks after my order. I am fairly certain that I was never told during the online order process that there would be a delay - the first mention of this was possibly by e-mail and certainly on the delivery notice enclosed with the first product. The first product was simply a wrap towel so there's not much to say about it - as expected. The second (awaited) product is a shirt and provided I like the quality/fit etc I would definitely use the company again.
- Amanda
- 2 Reviews
Quick delivery, lovely boots
My first order from charlotteandco; I ordered onine and the boots arrived next working day which was much quicker than I expected. Very well packaged and the sheepskin boots that I ordered are lovely, high qulaity and fit perfecty. I would definitely recommend to others and will order from the store again.
- Kate Parkington
- Richmond, GB
- 1 Review
Lovely Product Great Service Poor Presention
The Dressing gown I purchased was fantastic quality, really please with it, my mum hasn't taken it off! The contact I had with customer services was very pleasant and they were able to deal with my query very quickly and efficiently. The only thing I was a little dissapointed by was the way the goods were packaged. I understand that you probably offer gift wrapping as an added extra, however the item I purchased was over £200 so I would have expected a little more attention to detail to be paid to the way it arrived. I thought it took away from the specialness of the item and made me question the brand image a little.
Reply from charlotteandco.co.uk
- sue
- cardiff, GB
- 2 Reviews
Disappointing
Sorry to be rather more negative,I really wanted to like these products. I purchased a padded coat which was far too long in the sleeves and overall length though it fitted widthwise (I'm size 14, 5'3") Then the pyjamas were all too long in the leg and tight at the waist, and the quality was not good. The silk packaging was excessive unless for a gift. However I did love the animal print scarves!
Sue Cardiff
Reply from charlotteandco.co.uk
- Laurie-an d'Alderley
- Rushden, GB
- 2 Reviews
Good Quality Products
The items I purchased were of excellent quality, levelled at the mid to upper end of the market. Because of this, I didn't mind paying its equivalent in price.
The service from the company was good, with my pyjamas arriving on time and beautifully packaged. Being a woman, I found the attention to detail, such as the brown drawstring bags and name tape, extending my delight in my purchases.
I will certainly use Charlotte & Co again, especially when I want to treat myself to something a little extra special. Thank you.
- Jane Peace
- Truro, GB
- 1 Review
Good but pricey
I ordered a padded coat and it was delivered promptly. it seems good quality, although the lining looks like a black plastic bag! However, I feel it was overpriced, and the fact that the day after it was delivered, I received a sales e-mail from the company advertising 20% off all coats, rather confirms that, and was rather irritating to say the least. However, the style is good, and I haven't found a similar one elsewhere.
Reply from charlotteandco.co.uk
- LFL
- 2 Reviews
Lovely gifts
I purchased a pair of cashmere slippers as a Christmas gift. Delivery was swift and the slippers were the cheapest that I could find on the web. The quality however was still high. The cashmere was soft and sumptuous.
- PT West
- 1 Review
Just what my wife wanted!!
My wife was looking for a warm but traditional nightie for winter and your product, sent promptly and wrapped beautifully fitted the bill exactly. Pity you only had one colour.
- Tia maria
- 1 Review
nice but every thing was way too big for me!!!!
lovely items but why don't you make smaller sizes as well????
Reply from charlotteandco.co.uk
Best
Charlotte
- Hertha
- 1 Review
It's unique in quality and special service.
The company specializes in giving unique and personal service. Materials, used for the individually designed products, are excellent. The designs are simple and real good value for the quality it gives. I would recommend Charlotte & Co products for their chic and stylish options, and especially so for those who like comfort and have sensitive skin.
- Mrs Mariya Turner
- 1 Review
Quality is exellent, but very expencive.
I like most of your things, but it is very expencive to buy, so I wait for the offeres. I wish that you would do more offeres for ladies silk/wool camisoles for £5 and hooded velurer tracksuts for £15 may be.
Regards,
Mariya.
- Alexandre Kanitschev
- 3 Reviews
Great quality, could be offered to shoppers
Really nice store - quick - perfect
- Mrs Ann Waugh
- 1 Review
Useful garment
I bought two of these garments because both colours would go so well with my existing wardrobe.They drape beautifully and are very soft to wear. I thought that they were well priced too.I have not washed them yet but taking the fabric composition into consideration I do not envisage any problems there.
- Mrs Kathryn Hatsell
- 1 Review
Expectations spoilt....
As I work from home I wear slippers all day. Last year I purchased metallic silver and blue ones which lasted me for many many months and stayed in excellent condition. This September I decided to buy another newer pair at the rather pricey cost of £29.00 hopefully in the knowledge that I'd have a quality, long-lasting product as I had before. It is now nearly two months on and my latest slippers will have to be binned. They have stretched to ridiculous proportions and fall off my feet. It's only due to the cost that I indignantly struggle with them and dread my husband noticing that they have gone ("Thirty quid for a pair of slippers?!").
I take no pleasure in being negative but I doubt I'll purchase anything again. As my slippers had been worn for a couple of weeks I doubted whether they'd have been replaced. And yes, I did get the correct size.....
Reply from charlotteandco.co.uk
- Mrs Shauna Fenner
- 1 Review
Lovely, quality jacket, as expected
Lovely winter jacket, well made, fits a treat and just feels really really good. As always service was fast and efficient. Many thanks.
- Mrs Janet Swan
- 2 Reviews
great service and great packaging
Charlotte and Co: nice gift ideas which are very nicely packaged, prompt delivery of very nice womens wear.
- Mrs Genevieve Bolan
- 1 Review
Fast delivery and gorgeous product
Delivery was very fast and although I haven't worn the item yet it looks gorgeous and exactly what I wanted.
- Janet Schofield
- 1 Review
really good online shopping
I purchase the silk and wool undies and they are a really good quality and fit. They're light but warm, wear and wash well, are comfortable and stylish and look like lasting a good few years.
what more is there to say??
- Alison Clement
- 3 Reviews
Purrfect Kitten soft nightwear!
Charlotte & Co sell the cosiest, softest PJ's in the world! Having searched the globe (well, the local shops and internet!) for years, for the perfect PJ's, I have found them from this gorgeous on-line store!
I've lost count of the number of 'brushed cotton' PJ's I've purchased over the years which shrink and go hard after a couple of washes.
But Charlotte & Co produce the toastiest PJ's that I've ever bought! To date I've bought two pairs of brushed cotton PJ's, one pair of PJ bottoms (in the adorable new butterfly print) and a beautiful lace nightgown. The cut and sizing is brilliant - on the generous side, they don't shrink, wash beautifully and are incredibly soft.
The packaging is unique - everything comes beautifully wrapped in purple satin bags, which you can then use to store undies etc. Every order also receives a £5 voucher off towards your next order, and there are always plenty of offers on. Luxe quality at reasonable prices.
- Mrs Angela Harrison
- 1 Review
My experience with Charlotte & Co cannot be bettered
Thank you for the prompt and excellent service. I will not hesitate to use your site again.
- Jenny Bray
- 1 Review
It was disappointing that the order was not complete.
The products are of a very high quality and do not disappoint.
- Miss Karen Kelly
- 1 Review
Exceeded expectations!
Very fast delivery and goodies came in a gorgeous silk bag - unexpected and very much appreciated!
- Mrs Deirdre Matthews
- 1 Review
Prompt delivery, excellent service
Thank you for sending the leg warmers as promptly as the other goods I've bought from you in the past. These are a Christmas present for my granddaughter, who's appearing in the school performance of Fame, the musical.
- Mrs Fiona Tilston-Jones
- 1 Review
Efficient site
It was very easy to see what sizes there were and in what colours, and delivery was reasonably quick.
- Mr J Groom
- 1 Review
Your service is even better than your website!
I had a great online shopping experience with Charlotte and Co. The excellent website was very clearly laid out and informative to help me choose the right items in the first place- being a bloke, I don't find all clothing website as intuitive as this one! The payment stage went very smoothly and the reassuring emails confirming my payment for and the despatch of my order were delivered as promised. If only all online shopping experiences could be as smooth as this one was!
- Mrs Katrina Woodrow
- 1 Review
Excellent quality clothing, beautifully presented.
I have principally bought the lace top nighties, six in all! They are very well made and have been through the washing machine inumerable times with no deterioration at all. How about a dark purple next time? Not too fond of brown!
Most recently I have bought the lavender velour kaftan which is very stylish and slimming and most of all, comfortable!
I haven't been disappointed yet and they are beautifully packaged in a very useful & glamorous travel laundry bag.
Keep up the good work!
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- J Robinson
- Warwickshire, GB
- 8 Reviews
Very good customer services.
Charlotte and Co have lovely products, very good reductions in their sales and the items arrive really quickly.
