Reply from Charterhouse
[REPLY]
- Reviews (2,326)
- john
- 1 Review
Fast delivery and great prices
Great service with fast delivery and very reasonable prices
- Leighton
- 1 Review
Brilliant Service!!
Can't fault the service from this company. Even had a txt with an hour delivery slot so I could make sure someone was in while I was at work. Will definitely be using them again. Thanks a lot
- Frank
- 1 Review
Starving fish saved
I was having difficulty finding the Tetra mini granules in my area and as some of my fish are small I could not feed them before my discus got the food first. Mini food feeds them all if I mix larger granules at feeding time. I ordered one evening and they were delivered the next post which I think is as good as it gets.
- jonathan
- 1 Review
fantastic service, great communication +++++
fantastic service, great communication +++++
- Martin
- 1 Review
Great Service, Price, Delivery and Communications. Perfect
I ordered a TMC Pro UV from Charterhouse primarily based on price but I'm pleased to say the whole buying experience was perfect.
The delivery was very prompt using a national courier. I received both emails and texts informing me of the delivery expectations which were spot on.
I will defiantly be using Charterhouse again and recommend to my friends.
- Neil Rule
- 1 Review
Super speedy.
Super speedy delivery, ordered at lunchtime, arrived at 10 the following morning, no complaints from me.
- Richard
- 1 Review
- JonW
- 1 Review
Charterhouse Aquatics are easy to use good variety and quick delivery.
Have used Charterhouse Aquatics several times. Apart from having fast free delivery and items always seem to be in stock, they are very competitively priced. Would recommend for all you aquatic needs.
- michael
- 1 Review
A perfect mail order company.
I have used Charterhouse several times in the past few months and I have never had a problem. They dispatch when they say they will, and their customer service is first class.
- Cheryl
- 2 Reviews
Put right a problem immediately!!!
I ordered the white Biorb 30 litre Smart Aquarium which included the Biorb Intelligent Heater and Powerpod. Delivery was really fast (I ordered it on Wednesday evening and it arrived Friday lunchtime) however on unpacking I discovered that the heater was missing. I called them several times but the office had obviously closed for the weekend - very frustrating to say the least! I then contacted them yesterday (Monday) and explained the situation, the guy I spoke to seemed very laid back about the situation but did apoligise for the mistake and promised that a replacement would be sent straight away. As promised the heater arrive this morning some 24 hours after my phonecall. Although I was really frustrated by what had happened mistakes do happen and once informed of the problem Charterhouse put things right immediately!
- Brian
- 1 Review
Trouble free
Ordered TMC V2 50 pure RO+ unit online. It arrived promptly, well packed and intact. All component parts present and in good order. Pretty good instructions, easy installation. Now producing 3ppm TDS RO water from mains supply at 256 TDS. Water production rate at least as good as advertised. Happy to recommend the product and the service
- Philip Edwards
- Cardiff, GB
- 1 Review
A really good company to order from which was fast and trouble free.
I have ordered a number of things and times from this company an every time have been happy with the service I have received and hope that if you order from them you will also receive the same quality of service I have had in the past.
- peter
- 1 Review
couldnt ask for better
wouldn't hesitate, if you want anything to do with fish then please, there is no better both for service an price
- Rich
- 8 Reviews
Fantastic service, brilliant prices!
Just started in the wonderful world of marine fish. Needed quite a few items and have found charterhouse aquatics the cheapest on most items. Delivery was the next day with emails/texts to update me on my delivery time slot. Parcel was packaged carefully. Found them so good that I made another order very quickly and once again delivery was next day with all my items perfect. I'm sure that I will be putting in another order very soon! Definitely recommended charterhouse aquatics.
- Gary
- 1 Review
Super serice!
Recieved product promptly and was a pleasure doing business!
- Martin
- 1 Review
Reliable and fast.
Very good service. Goods arrived quickly and without a hitch. Nice parcel tracking service too.
- Leon
- 1 Review
Unbeatable service!!!
Order 1 day, there the next. What more could you ask for and you get texts and updates to let you know exactly when your parcel will arrive. Superb can't fault them!
- Andrew
- 1 Review
speedy delivery and at a good price
OK . Only a simple purchase of test kits... and I do tend to shop around the net for the best prices. So next day delivery and good prices is a winning combination. Well done Charterhouse !
- Kotaro Asakura
- 2 Reviews
Fast delivery. Great customer service
Received an item ordered within few days, smooth transaction thank you.
- Nick Coppin
- 1 Review
Very reliable, great prices and very well stocked.
I have purchased several items over the last year or so from Charterhouse. Everything has been shipped the same or following day and has arrived on time (with a text message giving the delivery hour).
They have pretty much everything you could need for a marine aquarium. I haven't tried their Livestock selection but it looks good.
- Peter Kelf
- 1 Review
quite a good eperience
I just felt a little let down I sent a faulty part back for replacement they had it for a few weeks then I was told that the part was now obsolete that's it. So I asked could they send the faulty part back to me as I was struggling to balance the water level in the filter chambers. When I sent the uv lamp unit it was the ventura pipe was blocked and the uv lamp was working fine when I got it back it was in pieces when I sent it in it was well packed and it was well packed when I got it back so I don't know where it got broken I just feel let down as I purchased the tank setup from Chartrehouse Aquatics and was told we cannot get a replacement part no advice on what I could do
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- Lucy Reeves
- London, GB
- 1 Review
5 Star Rating
Chaterhouse Aquatics is my number one source for online reef related shopping. i have recently purchased Red Sea Max 130D & Live Rock & Sand in the last month.
The service has been brilliant - slightly more expensive but the next delivery and courtesy call I had to inform what date would be suitable for delivery out weighted the extra cost.
A Class service and top notch delivery, as a result even knowing they're slightly more expensive, with peace of mind, my items will be delivered.
They have themselves a new loyal customer.
- iain
- 1 Review
excellant
easy ordering and promt delivery.will continue to use charterhouse aquatics
- D Ramirez
- 1 Review
Another satisfied customer!
New filter works perfectly and takes pride of place in the tank!
Just make sure smaller end of the attachable aeration nozzle is connected to the outlet of the filter in order to avoid syphoning the water backwards and into the airline!
I love the added UV feature, which i'm sure is an innovation first for an internal filter.
Overall, I am very happy with the product and would recommend the brand to others
- David
- 1 Review
Excellent service, quick delivery, well pacakged item, Recommended A*
Bought a double Arcadia UltraSeal Light starter. By far the cheapest when searching the net. Even cheaper than a specific auction website.
Item was ordered early morning, later that day I received an e-mail saying my item had been dispatched. WOW. quick or what.
Parcel was delivered by a friendly van man couple days after. Item was well packaged.
BONUS- I later went on to order something else and to my satisfaction, I found out you get points from each purchase to spend on your next order, so I saved some more money off an already cheaply priced item. TOP STUFF.
- jeremy
- 1 Review
brilliant
brilliant service and communication item well packaged ,and tracking number to monitor progress of delivery,many thanks
- Andrew
- 1 Review
great service and tracking system. delivered within the hour of the day they said.
This is the first time I have used this site and I will be back. Very please with good received.
- Liam Salmons
- 1 Review
Constant quality
Have ordered from charterhouse a lot over the past year and every order is spot on quality packed and fast shipped, the perfect online shop.....couldn't ask for more
- Darren
- 1 Review
Great products,super fast delivery!
This is a great website,packed with a fantastic stuff,at really good prices!delivery is also super fast.will definately be back again!!
- NoneAndrew
- 1 Review
If carlseburg made online aquarium shopping this would be it
Always has stock of things I want that lfs don't have superb service and great postage choice if your in an emergency etc
- Robert
- 1 Review
with a huge range and free delivery Charterhouse is a marine hobbyist's go to website.
I've spent more money than I want to think about setting up the perfect reef aquarium. Charterhouse is great because it has everything you will ever need, almost everything is in stock and is delivered for free. Delivery itself is excellent with a text from the courier the day before to make the arrangements and another one on the day to give you a one hour slot.
The site also has rewards points scheme which allows you to spend your points on future purchases. S the next time you need some salt it will be a bit less than you thought!
- Lesley wells
- 2 Reviews
Good price and fast delivery
I bought a baby biorb in moonlight. It was the cheapest price I could find on the internet. I had a few question that I needed to ask charterhouse Aquatics, just so they I knew that I was buying the correct aquarium for me. Charterhouse Aquatics promptly replied giving me all the answers I needed. Once I had ordered the Baby Biorb, I received a confirmation of my order. The next day I received an e.mail saying that it had been dispatched. I was told that the courier company would notify me by txt or e.mail of the day and the hour that it would be delivered. I did not get this, so this was the only fault I could find, but this was of the courier company itself. But, as I was not in when in was being delivered, they did leave it with a trusted neighbor, so I was very happy. I couldn't wait to open my box and check that everything was inside. Everything was delivered in perfect condition. I am very happy with this company .
- Robbie
- 1 Review
Good stock
They had a large collection of stock, more than a lot of the other local aquarium stockists in the area. Staff were helpful and friendly.
- simion
- 1 Review
- Sistena Ltd
- 2 Reviews
Very good prompt service
I have used Charterhouse now on several occasions and I have always has my good delivered very quickly and to the quality I expected.
- Nameian rennie
- 2 Reviews
live rock very poor
The live rock took 5 days to arrive and now has turned brown with very high ammonia and nitrite . Its going to take ages to cycle . If it will cycle Yours Ian
Reply from Charterhouse Aquatics
Your rock was sent out on a next day service my our packing staff but unfortunately there was a delay with the couriers. We are happy to replace this rock as it will not be of our recommended standards after being out of water for that long.
We will call you this morning to discuss this.
Thanks,
Matt
- Andrew Faulkner
- 1 Review
Great product range and excellent customer service
Excellent service from Charterhouse.
I have an issue where a tub of salt was split when it arrived, i reported this to them and a new tub was sent out the same day!
Can't knock them for customer service!
Shame the delivery drivers treat the tubs of salt with such disrespect.
- G Rathod
- 2 Reviews
Efficient service & purchase, super fast delivery
Thanks very much guys, outstanding from the first contact re product details to making the purchase. Delivery suggested 2-3 days but received the item the next day. Wish more retailers took a leaf out of your book. Thumbs up chaps & keep it up.
- Neil
- 1 Review
Parcel delivery delayed due to data missing on label
The ordering of my items and dispatch of the parcel was all very timely and no issues there. The issue came when Interlink couldn't find the delivery address - all the address details were there but the company names wasn't on the parcel label. The company name was on enclosed document. This caused a 2-day delay in the parcel being delivered. Given that we are the only company at the delivery address I think it is wrong for the delivery company to say 'unable to deliver' but found it on the second attempt with the simple addition of the company name! Customer services at Interlink were great at chasing parcel and keeping me updated with what was going on. On this occasion the delivery driver and parcel label were the weak links in the chain. In future I'd recommend that ALL details are duplicated on the parcel label including phone number of recipient in case of any issue with delivery.
