I was in need of a water heater for my small tank so i looked around for a cheep and low wattage heater. charterhouse-aquatics.co.uk. was the place for my needs because not only did they have the best you can get at a nice low powered heater but the delivery was quick too.Thanks so much
Charterhouse are a really good company and their stock is impressive. Prices are competitive and reasonable.
I placed the order before 2pm and as their website promised it was shipped the same day for a next-day delivery. The next day I received emails from the courier company to let me know when they expected to arrive - and they did indeed show up at the time they promised. All items were well packed and exactly what I ordered. I'm certainly a happy customer!
I have always been well satisfied with the Charterhouse service and will continue to avail myself of their stock and will not hesitate to recommend them to any colleague who may be interested.
First trip & order from Charterhouse. Certainly good to find a retailer who stocks a range of quality gear different to the norm. I picked my order up from the on-site Warehouse, which appeared well stocked and I've had no issues with any of the items. Showroom concentrates more on hardware than aquascaping, but very nice to see some different brands. Staff are very knowledgable and friendly. The custom built Triton tanks are sublime, but not cheap. The fish shop is quite small, but the marine and coral selection is OK and well looked after - not worth a special trip if you're after freshwater though. Certainly a retailer I'll be using again.
I ordered a light unit from Charterhouse for our fish tank, it was the cheapest I have ever seen, unfortunately when it was delivered both of the bulbs were smashed but after a quick call to customer service a new one was on its was for next day delivery but as the original one was out of stock they upgraded it to a better model :)
Will recommend this company to anybody, great prices, amazing customer service and a great buying experience! Will definitely use again.
I have used Charthouse Aquatics on several occasions, and they've always been of good value, and reliable.
I had to call them on one occasion (there was a problem with their courier), and I was immediately put through to someone who was able to help straight away.
I would recommend Charterhouse Aquatics to anyone.
I have used Charterhouse for sometime now and have ordered equipment, chemicals and livestock and never been disappointed.
I use Charterhouse a lot. They are quick and reliable as well as being very competitive on price > they also contribute on various forums which these days shows commitment to the hobby.
Charterhouse has a great product range, and the customer service responses are quick
To reply to any quiery.
My only negative are there delivery charges can be a bit high, so they should work with other carrier for better tariffs.
Will use agin AAA rating
Very disappointed with delivery service. Parcel being held in sorting depot but don't know why. No way of contacting couriers as no telephone number on website.
Consider changing your delivery firm.
The recent order from charterhouse aquatics was probably the most efficient online order I have ever been involved with. Not only was the payment easy and quick the delivery service was remarkable. I got an e-mail detailing an hour long slot within which my package would arrive. It turned up just on time and was complete and well packed. Overall an excellent conclusion.
I was emailed and texted with the ETA. I could check on-line with where the van was. I had the option to change where the goods could be delivered e.g. next door right up to the time of the delivery.
No reservations buying from here, any quicker on delivery i would suspect they used a psychic.
After browsing the internet for a replacement light unit i found charterhouse the cheapest. I ordered and got free next day delivery. Had a slight problem with the product so i contacted support team who where very helpful . I would use this company again .
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