Fast delivery, brilliant quality TV stand. So happy with the purchase, will definately recommend. Took a few minutes for my boyfriend to understand the instructions, but fairly simple once he got his head around it. Stand is so original and good quality, not seen anything like it anywhere else. Will purchase from here again.
The stands arrived in good time with no problems. Good quality and delivered early so very impressive. On realizing that they were not what was expected they accepted them back as a return no problem. I will be using again.
I ordered a hi-fi stand and it was delivered less than 24hours later. Very smooth transaction. The product quality was excellent and the instructions were easy to follow. I would highly recommend this company.
Goods arrived in perfect condition. Great Service.
Great service and delivery.
When I had added items to the order that were not necessary I was contacted and advised of this.
Many companies would possibly have delivered them anyway but Chase were happy to amend the order thus saving me money.
I will definitely recommend and use them again.
Woud recommend purchasing from Chase AV Direct. Pricing was below their competition and goos were delivered promptly. The courier even helped to carry the parcels in to the house. I looked at loads of different TV stands and loads of different sites and even contacted a few for further detail, but eventually ordered from Chase AV. Can't fault the contact via email regarding the placing and delivery. Top notch!
I ordered an Atacama Equinox hifi deck and expected delivery within a few days. Chase AV direct contacted me quickly to explain that the supplier had production issues and it would be late. They then followed up by chasing the supplier on my behalf. I got a phone call from the Atacama sales manager to apologise and explain the delay and exactly when the equipment would be shipped. It did arrive a day earlier than promised and I love it. Overall it was about a week late.
So, better late than never. Great customer service in the circumstances - it would be 5* but then there was the delay.
Ideal website - quick and easy pick and did call the customer support line to query a product and was also very helpful and knew their stuff.
Got delivery next day of order and put together was easy. Now new TV and Stand look the business!
Received item very next day as advertised. Customer support for after sales was exceedingly excellent. Would most definitely use the company again and would recommend to others. Lovely tv stand purchased at a lower price then many obvious websites.
The lamp we ordered was delivered promptly. It was the product we ordered. As it was ordered as a spare we did not risk testing it in our projector as the original lamp still worked. I rate the service at 5 stars but if it turns out the lamp supplied does not work the rating will go down.
We'd looked everywhere for a new TV stand to take to exhibitions and it's brilliant - not massive and ugly, not full of plastic, and not too expensive!
Purchased a VC unit shelf and glass shelf for a TV stand that we already purchased earlier from Chase AV.
I sent pictures and asked whether the products I wanted are correct for the TV stand that we had. Got a quick reply and a confident one that what I had chosen was perfect.
Then came to order online - something about the description made me question the confirmation I had from Chase AV so i called to make the purchases. Glad I did because the lower shelf was incorrect and the VC unit shelf was too.
Anyway, got them purchase, delivery was quick and the products arrived unscathed.
Then came the installation...where are the instructions? Not present. Not even a rough picture to look at to see the finished installation so I could compare.
The lower TV shelf was fairly self explanatory to a basic DIYer but the VC unit shelf...crikey! Took a bit of working out and trial and error but got it fitted in the end.
Found Chase AV Direct after googling for a specific range of hifi furniture
They had what I wanted, order process was simple / straightforward, (once I'd logged in as a new user), product delivered within the timeframe expected
Very well packed / protected - all present and correct
I cannot fault the experience - would happily recommend
Product excellent, price was good but I would have liked an email saying it had been dispatched and when it was likely to arrive. Otherwise very good.
We ordered a Lectern which arrived promptly but was not adequately packed. The courier had tried to tape up the parcel but there was still a big hole in the bottom, and corners of the item had been slightly damaged. There were no assembly instructions. Even before it was used properly for the first time, the screws holding the book tray came out causing further damage.
However, on reporting this to Chase AV Direct a refund was organised promptly.
My Stil Stand TV unit arrived when expected, ordering online was straight forward and the price even beat Tesco's price.
Although the delivered box appeared damaged, the goods inside were so well protected by packaging that the unit was unmarked.
This is a high quality well finished tv unit for such a price.
Price of stand was really good value and it was delivered within 3 days but my only complaint is that I never received any notification that anything was on its way. Infact if I look at this moment my account still says "Pending Shipment" . But its my only grumble. The items and price are very good.
The site is very easy to use, lots of choice and very vclear to navigate.
Very easy orderinga dn transaction.
I only paid for first class postage- but still got the items the next day.
Could not be more happy with the service or the quality of the products- thanks!
This is a nice looking product and was not too difficult to assemble with the aid of cushions etc placed under each shelf after I had a fright when the second shelf fell onto the top shelf, before I had stabilized the MDF back support. Fortunately nothing was broken. The black plastic shroud is very poor quality and I almost threw it away, thinking it was packaging. In spite of this, I am very pleased with this product which I have placed in my gym/office. Packaging was good and product arrived by city link the day after ordering at approx 6.45pm.
To reply as a company, please log in to your business account.