Would not hesitate to use this company again. Difficult to find item in (UK) which would be very expensive to buy in USA. Excellent price and arrived in pristine condition and within three days. Delighted with the service
Very easy to shop, basket excellent to review and paying very straight forward. Rec'd the parcel within a couple of days and everything that was ordered arrived together. Bought through Chemical last year and had the same experience - Briliant!
I made 2 orders for records for the autumn sale. Altough very attractive price on (most of) records brand new I found the packing of the first order not perfectly safe and secure as the records were only wrapped once with a tiny cardboard. It was way better with the 2nd order. Both times order was taken very fast, within a couple of hours it was on it's way out.
I bought an udg creator wheeled laptop backpack 21 on a Monday, and it was at my house the next day with free delivery! Great priced item and good communication. Would recommend and definitely use again!
The website was very comprehensive, with good descriptions and a huge range of products. I was looking for caps/hats. The two I chose were quickly despatched and arrived very quickly. Very happy and would recommend to others and use again.
Couldn't get the size from any other website. No problem here, great telephone enquiry service and placed the order on Saturday evening and delivery by Tuesday lunchtime. I was impressed.
To date, I work with your store and Juno. Site organization you I like more , but delivery times it is much more than Juno. For example , I still have not received the goods yet to Order Number - 510A45E56A. But it is not wanted to write to you , as it was still not 28 days. I want to order the plates around 100 euros , but now I do not know how to be with your store with such terms . Juno gives me 10 days and has never let me down. You I order a second time and very worried . Perhaps the problem is that in our country from the product you are wrong comes from both competitors. Thank you, waiting for your reply .
Good communication. Quick delivery. Very happy. Thank you.
This is a company I'd recommend again and again quick response fab items helpful over all excellent.
I am happy to report that my package FINALLY arrived this Monday 25th of November(!) thou I was notified by ChemicalUK that the item was shipped on Oct 19th, and last traced on Oct 23rd for export but other than that there has been no other info given. So over a month in transit it appears.
Since there was/is no customs issue for deliveries of this type of item to my country (Singapore), the mentioned 3-10 day estimated delivery time was obviously far from met. Compared to other online purchases made from all over the world (using Normal-, not Express- etc. shipping methods), this is by far the longest shipping time of any for me so far.
I also see that the item was shipped from Sweden thou I thought I ordered it from the UK (?) - just seemed a bit odd, and it may have added to the extra long shipping time perhaps - I don't know.
Maybe ChemicalUK can take this to heart when reviewing ordering and shipping procedures in the future? Thou I am still interested in their items online - and also happy with the item I bought, the long delivery time was still a bit of a let down and would make me think twice before ordering from them again.
Excellent communication, I found the email updates very reassuring and my records arrived e next day! In time for the weekends party! I may have found my new favourite online record store!
I purchased 3 different items from chemical.uk, 2 of which took at least 4 weeks to arrive, I am an international buyer, though I have purchased from many countries before, including the UK and my purchases have arrived within 2 weeks. My third product I purchased never arrived, or is still in postage, or has been lost, no shipping confirmation from chemical UK, it's been 8 weeks now... Pretty dissapointed, they will not be getting any more business from me or anyone I know (from what ive told them) and my advice is to stick to eBay which has good sanctions for poorly performing vendors.
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Chemical are still a company run by humans, selling the finest goods that are also made by humans, so with all of the automation aid and checking in the world, mistakes can still occasionally happen. Rest assured that when they do we will strive to ensure that they are sorted out to your satisfaction.