A google search of this crowd will return numerous negative experiences from review sites and discussion forums. I can only add to them having had the misfortune of dealing with them on on more than one occasion - I didn't learn form my first experience. I can advise that this company lists items as 'in stock' when in fact they are not. In my book that's fraud but they seemingly can get away with it. Customer service, by email anyway, is absolutley appalling. Emails rarely get a reply and are rarely acted on. When they do be prepared to wait for some considerable time. My last order of 'in stock' items took 2 weeks to deliver - their own terms and conditions state despatch within 48 hrs. After 11 days had elapsed since the order was placed I cancelled it by email, having sourced the items elsewhere. 3 days later they thought it would be a good idea to despatch it. Delivery was refused and order was refunded minus the delivery charge as they claim order wasn't cancelled in time. In short - I waited 11 days for delivery, I cancelled it as there was no comunication, this in turn resulted in them despatching the order. Previous purchases also took several weeks to appear again with zero communication. I can only imagine Trading Standards have their hands full with this crowd and quite how they are still trading given the level of compaints against them is beyond me. Do yourself a big favour and avoid Chemist Direct like the plague.
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