Wells Poultry Ltd reviews

Wells Poultry Ltd reviews

Excellent
9.0
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
1396 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Awful communication and service

My first order from here. It took a while to arrive. When my order eventually came the main item I wanted was not there. A note inside said it would follow. Several days later still no sign of it so I sent an email. When the firm responded I was informed the item I had ordered and paid for was out of stock and did I want another item instead. As I needed it and had already waited I ordered it from another supplier which was delivered the next day. A the same time I cancelled my order with Wells and asked for a refund. No response. I then sent a further e mail asking for my money back as several days later I still had no response. Imagine my surprise several more days later when the item appeared left on my doorstep. Inside the box was no invoice or information on how to return the item. All in all a very poor service and I now have an item I don't want which I now need to send back. The bottom line is there are faster, more efficient, customer focused firms out there. I for one will never use this firm again
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

very good service again

prompt delivery with the goods just as described. The egg boxes were of a good quality and are perfect for our use.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

ExceLlent

Item as described, does the job and arrived quickly
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Professional

Very happy with service. Prices competitive although postage made the purchases pricier. Unable to get the product locally so happy to pay.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

quick efficient, good value. + quality

Quick to be delivered,very easy to put together,being a very strong container when assembled.suits the job in hand perfectly
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

First rate

Quality product
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Brilliant

Great arrived two days later
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Brilliant delivery service, well made product

We were very impressed with how quickly we received our order after placing it.
Well made and looks terrific in our new coop/run.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent, prompt service

Ordered at 3 gallon poultry drinker one afternoon in April 2014 - arrived middle of the following afternoon. All in excellent condition and at a price which compared really well with those elsewhere on line.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very poor service - emails ignored

I purchased Stalosan, egg boxes and few other bits. When I opened the box I was engulffed with a cloud of stalosan the contents of the stalosan were in the box as the lid had not been properly secured or taped The packaging in the box was insufficient due to its weight. The egg boxes were damaged and covered in stalosan. I telephoned the company as soon as I opened the box and took photos of the contents, I was told by a gentleman that these items would be replaced, but I have not received anything and despite sending 2 emails asking for an update both of these have been ignored.
I would not be using this company again, which is a shame!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

no.1 company

really fast and reliable service really happy no faults at all, will always use them in future .looked on Amazon and Wells Poultry came out better on price even with delivery charges :)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Have they gone out of business?

Appear not to be answering phones at all. Very frustrating.
Wells Poultry Ltd

Reply from Wells Poultry Ltd

As a mainly online business we don't have a phone that is manned all day. The easiest way to contact us to use the contact for on the website.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

There is never a Mite when Smite is about

The goods were delivered in good time. I have had Smite from you before and seems to do the trick.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quick response/delivery

Easy to use website - always a bonus. Goods arrived quickly & when stated
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Disappointment

I was delighted to order so easily .The service was quick, the product well packed.I plugged in the infra red bulb and it didnt work.When I tried to see how to return it,it seemed it would cost nearly as much as original price, so I havent bothered.
Wells Poultry Ltd

Reply from Wells Poultry Ltd

Hi.

If a bulb doesn't work then you don't need to send it back to us. We are quite happy to replace a bulb if it doesn't work - it's the joys of sending light bulbs via the post.

We also don't charge to return unwanted items, we either send you a postage label for you to return via Royal Mail or arrange for a carrier to collect the item.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quick and efficient, shame about lack of empathy with a broken lamp

The delivery was quickly provided and the product is of good quality. However, on the first night of use, the bulb sheared off from base overnight and dropped onto the dog. Whilst I do not blame the supplier with what appeared to be a damaged product, when I called them about it, I was met with a "so what" attitude. I was not actually looking for a replacement (and was not offered one) but possibly some empathy with the issue. "I hope the animal below the bulb was okay" or "oh I am sorry to hear about that, THANKYOU for letting us know".
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

ABSOLUTELY TERRIBLE please avoid this company unless you want to get diabolical customer service, wonder if/when you will ever get your items and failing that if you will ever see your money again...

Item was not despatched in 2 weeks as promised so after chasing a few times and just getting completely vague responses about when I may get my order it still never arrived so I cancelled it. Had to chase and chase for refund, was told it was 'on his list of things to do' but another week on and still nothing. On numerous occasions there was no answer on their phone line. Had to raise a dispute on PayPal and contacted Citizens Advice Consumer line for their suggestions in how to best go about trying to get my money back. Eventually Wells answered the phone and as I had involved PayPal they finally refunded me but I can't tell you how much effort I had to go to. Other people have posted similar reviews here and on Google and Facebook so please heed them.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great quality perfect for our little brood.

Arrived quickly and safely, easy to assemble, chickens settled in well, accessible for cleaning and easy to move around
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good products but need to be chased on a back order.

Everything went well with my order except one item wasn't there. It was on back order but I wasn't told and it didnt show up on the paper work.

Sorted out with a couple of phone calls and it came through a fortnight later.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Happy hen owner

Seamless transaction and prompt delivery

Wells Poultry Ltd Details

About this company

Visit Wells Poultry Ltd

Category

Wells Poultry Ltd is ranked 52 out of 89 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.