Wells Poultry Ltd reviews

5

22 May 2012

reliable as allways

purchased an automatic door opener , arrived nextday,fitted it straight away, and works perfectly ,great product -great service

5

21 November 2011

A Fantastic Product

This product has revolutionised chicken keeping for me. I no longer have the tie of being home to shut my hens away at night, or risk losing them to a wiley fox. The door opens at dawn enabling the birds to enjoy the outside and me to get a couple of extra hours in bed. Thank you Wells Poultry.

5

22 May 2012

excellent service and products

good quality products at reasonable prices. Would use again.

5

22 May 2012

Birds get the early worm

It's a super device. It opens the door at dawn and closes at dusk, and I don't need to be there! It was like having children again. You needed to be there day and night no matter how you felt.

Now I can relax. The children have gone to bed and I can get back to the way it was. Obviously, like having older kids, I will still check them but now it's in my time frame.

Knowing they are nice and secure and tucked up in bed the next device to get will automatically do a health check, clean the coop, feed the chooks, tidy the yard and collect the eggs.

I know that's called a caring human!

1

21 May 2012

Poor service and poor communication, though product range looks good

I ordered a range of item under order number (o/n) : PFV2HX10032038 on circa the 1st May.

It was quickly paid for and acknowledged.

Then I quickly added an electric hen brooder o/n D0000000004319.

The electric brooder was delivered relatively swiftly, but I heard nothing about the original order for well over a week. I chased at least 3 times by email and also tried phoning.

Eventually the 1st order was delivered on the 14th May (2 weeks later), but still minus an item (lamp) which had already been paid for. Again I have chased up on this, asking either to be sent the item or refunded, but still as of the 21st May have heard nothing back.

So at this stage it is very bad customer service and also effectively robbery.

1

21 May 2012

Have not received paid for goods, buyer beware...

If you read the reviews for this company most orders seem to have been straight forward and the customer is happy. Others (usually where there has been a delay or fault) have commented on extremely poor, unresponsive customer service. I've now been in both camps and I want to share my experience as a warning to other buyers.

I've placed 3 orders with this company. The first two times I contacted them by email for advice before ordering which was prompt and useful. Delivery times weren't the speediest for either occasions but nothing to complain about. Packaging on the first delivery was quite shoddy (which others have commented on). But nothing was damaged - I was just surprised it wasn't better.

After the 2nd order I was asked to leave a review here and I did, praising the clear website, extensive range on offer and the pre-sales advice I'd received. However, I'm afraid I can no longer recommend this company and so have deleted that review and here is why...

On the 27th Feb I placed an order for 3 items. 10 days or so later they hadn't arrived so I called and left a voicemail. This wasn't returned so I called again and this time I got through to someone who said they were waiting on a delivery for one of the items (a small galvanised grit hopper). As I now urgently needed the other two items that were in stock they said they would post those that day and send the hopper on a few days later. It was another few days before the package was actually sent (despatch notification email on14th March) and two items duly arrived.

I then forgot about it for a bit but received an email asking me to write a review for the whole order on the 23rd March. I emailed again to say I was still waiting for the grit hopper and could they please send it or refund me but got no reply. On the 16th April I left another voicemail again asking for delivery or refund. No reply until the 20th April when I got an email saying they were expecting delivery imminently perhaps even that day.

On the 15th May I left another voicemail and sent another email again asking for delivery or refund. I also wrote this review but held onto it till now (21st) to see if I would get a response. Nothing.

It has been over 12 weeks since I placed the order. On my part this indicates that I have better things to do with my time than chase up a £20 item and as the company has been so unresponsive I've several times thought I'd write it off and not bother. But it's annoying.

The grit hopper is still listed for sale on their website with a delivery estimate of 1-3 days. I also have found the item in stock in a local shop so there doesn't seem to be a scarcity issue with the item. It is also notable that they responded to my pre-order questions quickly and helpfully - when they have your money the opposite seems to be true (again born out by other reviewers).

So basically I have paid £20.10 for the item I didn't receive. To be honest I don't expect to ever get that money back or to receive the item. I will never buy from this company again and would advise others to shop elsewhere.

(FYI - unless you live in a very urban area you'll probably find as I did that large pet superstores offer a good range for chickens and I also found a local farm/country supplier [Link] with everything you could possibly want and at comparable prices.)

3

20 May 2012

Good value products but slow service

Took 2.5 weeks to get my drinker, feeder and grit hopper due to hopper not being in stock. Only informed me of the reason for the delay after I contacted them. Sent larger hopper eventually. The goods are fine and better value than I can get elsewhere but the customer service was only average.

5

18 May 2012

my hens love your gear

i am very happy with all i have got from wells and use them again and again many thanks

5

18 May 2012

Great service from Wells and a great product

Excellent Service from Wells once again. I cant do without my Bio-dri, it makes life with Chickens so much easier and with no local stockists i founds Wells Poultry online and ordered from them and will continue to do so.

18 May 2012

This review has been reported to customer service for violation of our review guidelines.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

4

17 May 2012

Good service once you get a reply

I had a couple of questions before I ordered online and I rang 4-5 times a day for 2 days, and left a voicemail message, before I gave up and emailed. A day later I got the reply I needed by email and put in the order. The products were delivered extremely quickly, were exactly what I expected and were of good quality.

5

17 May 2012

GOOD SERVICE

Exellent service order received in good cndition instructions followed as to delivery

5

16 May 2012

very good service

its spot on for any poultry needs

5

16 May 2012

Great service

Hi great service and would and have used again

5

16 May 2012

First Class Service

This is the first time I have bought anything from Chicken-House and I was delighted with the service. The items were exactly as described and illustrated on their website and delivery was fast. I was more than happy with the service and would not hesitate to recommend Chicken-House to others

5

16 May 2012

Fast and cheap.

The goods were at a good price and the delivery was very fast.

4

16 May 2012

Good service, reasonable prices

Delivery can be expensive but product prices are competitive. Quick response to questions.

5

16 May 2012

Magic service and happy hens. Thanks

Speedy delivery, well wrapped against the wet weather, in all a hassle free transaction.

5

15 May 2012

Well impressed!

I would really recommend this web site. It was easy to use and my goods were delivered, well packed and very quick.

5

15 May 2012

Great selection of products and service

We would not hesitate to recommend Wells Poultry to others with chickens.. Great selection of products and fast delivery.

5

15 May 2012

Batteries are included!

I bought an automatic pop-hole trap closer. It runs on batteries and drops the pop-hole trap very slowly when it gets dark and opens it again sometime in the morning. I've seen it close, but I've not been up in time to see it open! Pretty easy to fit, needed a bit of wire to link the loop on the motor cord to the trap-door, bent to the right length to give a bit of slack at the top and bottom of the travel. Didn't take long to fit and saves me having to remember to go out there and open and close by hand. I don't know how long the batteries will last....

5

15 May 2012

Fantastic turnaround time - would recommend

Goods always sent very quickly, reliably. Happy with the service

5

15 May 2012

Good product choice; prompt delivery

Wells Poultry Ltd have a good range of products and always seem to have what I'm looking for. Prices are competitive and delivery is always prompt when the item is in stock.

4

15 May 2012

Very helpful, quick service

Their website is very easy to navigate, with a good range of products.

Order arrived quickly, but they did get one item wrong.

However, they corrected this as soon as I pointed it out, and would not accept payment for the item wrongly supplied originally.

I will use them again.

5

14 May 2012

excellent service, quick delivery

Excellent service

5

14 May 2012

Fast efficient service

Fast efficient service - no problems at all. Good value P&P costs

5

14 May 2012

Good product, quick delivery

Really pleased with this product, very sturdy and no more worrying about soggy pellets every time it rains - has kept them dry even with the recent downpours! Delivery was very quick. The hens are happy with it too!

5

12 May 2012

Automatic door is a god send with children around.

I was recommended this by 2 different friends and it is great. Makes my life alot easier in the mornings and evenings, with children to get to school the birds come out when they are ready. In the evening there is no waiting for them to go in so we are free to go out without worrying.

1

12 May 2012

Terrible after sales service !!

Although my order was despatched promptly I have have tried on numerous occasions in the past two weeks to speak to someone at chicken house regarding a problem with my order . I have emailed and telephoned and left voicemails to ask for a return call as the phone goes directly to answer phone !! I am still waiting !!
I have spent a lot of money with this company but am doubtful I will use them again because of the atrocious customer service !

5

11 May 2012

Couldnt fault the service, excellent.

I ordered a chicken dispatcher and it arrived very quickly, 2 chickens now in the freezer. No complaints at all, the service from Wells was excellent.

5

11 May 2012

Fast,reliable service,no hiccups.

Easy to use website,great selection in online shop and no problems putting order through. Prompt delivery with all items packaged well and securely. Would use again happily.

5

10 May 2012

wells poultry clucking good service

i found wells poultry a quick reliable place to order from

4

10 May 2012

SURPRISINGLY QUICK DELIVERY

We needed large egg boxes for the duck eggs produced by our 25 or so pet ducks - these eggs are sold and the proceeds always go to an animal related charity. Wells on-line with no problems supplied the boxes.

4

09 May 2012

Delivered promptly and good quality

Ordering was straight forward and the item was as described.

4

09 May 2012

slow to process,but worth the wait!

i placed an order with Wells Poultry because my local supplier only had one brand of chicken feed which was not going down well with my hens. I restricted my order as postage was expensive however once the order was placed i waited for the dispatch details to be emailed.After a week i hadn't heard from 'Wells' or received the goods so i rang them. They told me my order was due to be despatched that day,when i asked when it would arrive i was told the next day. Having gone for the cheaper postage option i was jubious as to weather or not that was true. Thankfully it did arrive the following day. The sack of chicken mash did have a hole in the bag but as it was in an addtional sack it didn't matter to much. i was pleased the order arrived the day i was told once i phoned but felt the order took far to long to process.

4

09 May 2012

Great service.

Great service, speedy delivery, good product.

5

09 May 2012

Excellent

Excellent!.

5

08 May 2012

Excellent Service

I was very pleased with the way Wells Poultry dealt with my order especially as my husband had ordered items I was not happy with. Wells Poultry were very good about my returning these items and they delivered what I wanted very quickly. I would be happy to recommend this company and will certainly buy from them again.

5

08 May 2012

Excellent service

The right products arrived in less time than promised

2

08 May 2012

Good product, sketchy service.

I placed an order for three products from Wells, the poultry shield concentrate 5 ltr, the 5 ltr high pressure sprayer and the barrier scaly leg spray, this was on the 10th of April, I mentioned that I was a little surprised that the carriage was £24 but was assured that that is what it cost and they only pass on the carriage cost.

The products arrived on Friday 4th May, quite badly packed, although as it happens nothing inside was damaged, I am certain that the products are exactly as advertised from all I have read the Poultry shield manufactured by Biolink is the best product on the market.

£24 for a delivery that took 18 working days is ridiculous, that would get the package from the other side of the world in less time on DHL or FedEx, and the piece de restistance, is that the carriage, according to the shipping manifest cost £15......I'm really struggling to imagine how the awful packing can have cost £9.

Great product poor service.