I ordered a new PC from Chillblast after reading the good product revues in PC-Pro magazine. I chose a modified version of their Fusion Batwing 2 PC.
All correspondence is via email. I was informed when the PC went into build and test phase but was not informed that one of the components, (the processor cooler) had failed during test and had delayed the build. I found this out after I phoned them when 2 weeks had gone by. They do state 7-10 working days for delivery. Mine eventually took 14 working days from order to arriving.
I was informed of delivery day via email and the delivery was bang on the time stated. The box appeared to be OK, so I signed for it. However, on opening the packaging, the PC case was found to be slightly damaged. I telephoned Chillblast who offered to replace it but I declined as it would have meant more delay and me having to dis-assemble the PC.
I am very pleased with the PC. The build quality internally is excellent. Its a shame that the delivery company, DPD, did not heed the large lettering on the package, " VERY FRAGILE".
I would recommend Chillblast as a builder and would have given them 5 stars if not for the damage.
Ordering was very straightforward, customer service was excellent and the machines we bought are high-end PCs without the price tag to match. Absolutely delighted!
Well, I'd like to say that the PC, a chillblast fusion elixir, should not be allowed to exist. I received it around christmas with a not great delivery (took 1-2 weeks) and experienced power issues within 7 months of usage. THe graphics card is a horrific 7770 with 1 fan, and is easy to crash due to the not being powerful enough. Not only this, they supply with a PSU which i cannot start to describe how terrible it is. The only silver lining is that chillblast customer service is great, but this is a paltry excuse for a terrible system. If you can forgive the under powered graphics card, which is a point only for those hardcore gamers, the fact that they give you a terrible power supply and when it breaks, replace it with the same power supply, you know the computer will not work right, so why not fix it? I have now changed the power supply and terrible graphics card, and replaced iut with a decent CX660 and Radeon 7950.
I bought a high specs pc from them which I received few days ago. Intel I7 4930k, 64gb ram, Gigabyte motherboard, Nvidia Geforce GTX 780, 240gb ssd, 3 tb hdd, corsair water cooled pc.
Communication - all were through email - excellent pre and post order communication
When there was an issue they called me and updated me.
When there was an issue when I received the pc - they responded to my email straightaway
All issues were addressed within no time.
I love my pc. It works fantastic. No issues with the pc. Even if there was I am confident that they will look into it asap.
Highly recommend Chillblast to everyone.
I am in the process of ordering a low spec pc from Chillblast as they are the best.
Even the delivery by DPD was perfect.
I bought a chillblast pc just under a year ago and started having issues with it. I raised a support email to them and they have been fantastic. They really reply quickly to all my issues and have sent out a replacement part and it's now fixed. Highly recommended!
Found chillblast to have the specs I wanted for a new pc far cheaper than anywhere else I had looked, ordered what I needed and after about 3 weeks wait it arrived. Due to some delays very friendly customer service offered me 2 free games! It even came with a GTX 670 FTW which I was not expecting, just a standard one would have been all I needed but thanks to chillblast I now have that extra bit of power! Would recommend to anyone
I recently ordered a Fusion Zed, which was within my price range for a new gaming pc and a pc for my girlfriend to use as she goes back to university. Very simple to customize the order and the process was very easy. PC was built and sent out, somehow the delivery company managed to lose the PC, on phoning them they could not locate the PC. The next day I checked the tracking to find it ended up in Germany? Now I know Wales is another country but it isn't that far away, so 2 days later than expected my PC eventually turns up! Very happy with the PC itself, just annoyed with the Delivery company that ChillBlast use. On checking up on them online, they have some awful reviews. Just my luck that it happened to me, for the inconvenience ChillBlast did refund the postage. I would recommend ChillBlast, but perhaps they could use a different delivery company in the future, I don't have much faith in the current one they use after this order.
We contacted Chillblast as our son Andrew needed a new computer to play games on. From first contact with the company and a talk about budget specs etc we decided to go ahead. The next 7 days our son got more and more excited as we received e mails on the progress. When the pc was ready we arranged to collect it as we live close by. After an hour of getting home the pc was set up and comments like"Wow this is great" kept coming from Andrew. I cannot say enough in favour of Chillblast and wish the company with the best before and after polite, helpful team all the best for their future.
Eddie and Andrew
I purchased my Chillblast computer over two years ago and unfortunately, it suffered a death just before the guarantee ran out.
I contacted the company and spoke with Martin Sawyer at Chillblast, who dealt with me throughout. He asked me to package up my computer and he would have DPD collect it from me. This they did to to minute! Martin kept me informed throughout the time my computer was with the company.
What can you say about a company that deals with you in such a fantastic way. They really are the best and have a diamond studded employee in Martin, who was brilliant throughout.
If you require a computer for whatever purpose, get it from Chillblast.
A BIG thank you from me.
I bought a new PC for my 13 year old son back in March this year. Unfortunately it developed an intermittent fault that was hard to track down. We sent it back to Chillblast who unsuccessfully tried to fix the problem, so in the end they took the old machine back and sent an upgraded replacement. Naturally, it was frustrating at the time but I was very impressed that Chillblast quickly delivered on their excellent customer service claims. It is reassuring to deal with a company like this and I would have no hesitation in purchasing from them again. I should also add that computer is fast and very competitively priced.
Yeah, Chillblast is an AMAZING Company, I got my new Gaming PC (Chillblast fusion thunderbird) With all the best specs I'm as happy as can be! :-)
There PC's are built to perfection, and there kind support is better than any other company iv'e been to! Also, they had even given me free 1 week assembly-shipping, normally £90! Amazing thanks to Chillblast for my dream computer.
I was looking for a new gaming PC for my 30th birthday with a budget of around £800, I'd already set my sights on Chillblast thanks to their accolades and excellent customer reviews and had a PC in mind for the day. Fate would have it that the Haswell CPU systems were released at roughly the same time so I decided to opt for the Tiger Shark.
The price was great already at £750 but thanks to their brilliant customisation options, I took the OS out and saved myself another £50.
The two week wait felt like a lifetime, I did pester the sales team at one point for a better idea about the time it was expected to ship. They got back to me in 24 hours and courteously let me know they were running at around 9-10 days, which was exactly right.
When it finally arrived it was expertly packaged with the motherboard and Graphics Card packaging to boot.
I really hadn't kept on top of PC components for a while. My PC at home had been a converted workstation with a 4yo graphics card unable to power most games, and anything new it could run was chugging along at 15-20fps. Guild Wars 2, for instance, was set to lowest and the fps dropped into a single figure slideshow at the smallest sign of adventure.
The Tiger Shark had a professionally overclocked CPU, 8gb of speedy Ram and a GTX 660. While I knew it was going to be a step up, I didn't quite realise HOW much.
GW2 was blown out of the water on ultra. Batman: AC (previously unplayable) was as crisp and smooth as you'd like - even the Witcher 2 with everything maxed out ran flawlessly (the exception being the willy-waving Uber-sampling mode, still playable but not worth the frame rate drop).
Couple all this with a superb cooler master case that looks like a demonic altar, a 2 year warranty off the bit and second-to-none customer support. I'm more than impressed with Chillblast.
After a few emails to Chillblast regarding a possible machine configuration which were all quickly and clearly answered, I ordered mine in mid-April, and received it about a week later. The packing was splendid, and very little had to be done except to plug it in and fire it up. Unfortunately, there was a bug and my monitor kept blinking on and off, while flashing display errors. I tried to resolve it on my own, but gave up after a couple of days and called them. They immediately identified the problem (a graphics card that was damaged during transit) and gave me clear instructions on where to return it, while at the same time they shipped me another one. They eventually even refunded my postage expenses for the return of the damaged card. Since then, the PC operates like a dream --no problems whatsoever and everything I expected, given the configuration I had ordered. All I can say is that when I'm ready to buy another one (hopefully not before another six years or so) I will definitely come back to this company.
After much research I decided to go with this company, which I've not heard off before..
Spec and price seemed right for my needs and decided to order my system on the weekend before Easter holidays in the hope it would arrive with in the 10 days specified on the web site.
However, due to high demand, this was delayed. Fair enough but would liked to of seen this when I logged in to my account.
My big issue was with the courier DPD. PC arrived as planned but upon unpacking the PC, i found it was seriously damaged. Immediately emailed with photo's the sales team.
First thing next morning a reply from chillblast offering to pick up the machine and replace damaged case and any components.
On return DPD let the side down again! Sent an email once again and chillblast who promptly replied with the offer to build a new system, deliver and pick up in 4 day's. This time they went out there way to protect the system during delivery. This system works fantastic as expected. Really pleased...
I have to say there customer service is above satisfactory in dealing with my issues. The fault lies solely with the couriers lack of professionalism handling such goods.
No company is perfect and things do go wrong but chillbast will go out their way to put things Right...
My PC, based on an Obsidian, has not missed a beat since delivery in October. As my partner suffers from tinnitus, my specification aimed at achieving a really quiet machine. I'm not into gaming, so I was able to get away without a separate graphics card. Insofar as cooling is concerned, it's well over-specified and Chillblast warned me of this. The CPU cooler I chose does it's job so well that I rarely have to turn on the case fans. I really fell for the understated design of the Fractal Design case, so I don't feel I wasted money in that respect. To summarise, I'm well satisfied.
Researched several custom computer sites before opting for Chillblast, there was wide variety of custom options available and this was easy to change if necessary, which I did after reviewing the range of options on other specialist sites. Pricing was excellent and I received a computer that would have retailed about £1000 for just over £700. Delivery was excellent and contact with this service was maintained by e-mail and sms so that I knew when it would be arriving during at set time period.
I can highly recommend this company and the friendly communication I received. the whole process took about 2 weeks from ordering, testing and delivering, straightforward setup at home finished an excellent all round experience.
Ordered from Chillblast as I had done alot of research in trying to find a reputable on line retailer with expert reliability and award winning service and competitive prices. Chillblast lived up to its reputation and more. The customer service was flawless, always responding very quickly, and I was able to tweak and customize the computer I wanted at such a great price. you won't find a better company for pricing and customer service, pricing, and professionally built machines. Will only ever use Chillblast from now on and I plan on telling everyone about these guys, they deserve all the reputation and credit. Thanks.
I would definitely recommend Chillblast, especially for anyone looking to build their own custom PC. They designed the PC for me based on some high-end CPU requirements and built it for me in a week. It arrived on time and was ready to play in 5 minutes. It exceeded all my gaming requirements and more, I am now at the controls of a monstrously powerful PC gaming machine!
From first contact to final delivery this company takes some beating where customer service is concerned. With regards to the product .....WOW...exceeding expectations big time. Well done to the team at Chillblast. I would recommend them to anyone gladly.
I have yet to find a company that offers better value for money with the components that the machines use. Scan, Dino, Aria, PCSPECIALIST etc are all more expensive, if you want the same spec pc as a chillblast machine it will cost you at least £100 more elsewhere, amazing.
I was wanting a new desktop PC as i was getting into serious PC gaming and my laptop was beginning to crash from the games I had been playing on it. ( Games were to intensive on it.) So i was looking around for a long time like i do before any large purchase. Google, review sites, for good computer builders. I then came across Chillblast, I had never heard of them before, so i began looking at there systems.
From what I saw i was very impressed, there prices were better than pretty much all there competitors, for the amount of hardwere they were giving, So after a long time looking at the machines and doing many, many customizations for what i wanted. I settled on the "Chillblast Yogsblast", A system that the "Yogscast" use ( according to there site). So when i went to order, my bother also hopped on and added a second PC to my order.
We ordered our PC's around Christmass time so we did expect a delay in the 7-15 days delivery but a week into the new year we still hadn't received them, so after a quick e-mail to the sales team, they explained in full detail and clearly that there suppliers were closed for a period of time and they were waiting on the parts.
For compensation they gave each system four FREE games, two of which were major releases, So we couldn't argue with that.
When they came they were well packaged and came with all the manuals from all the parts which was a good thing, along with the compensation games. A few days in and after I had put mine through it's paces, it never once slowed down or lost any FPS in games like Planetside 2, and Assasins creed 3, so i was happy with my purchase.
Though transit the wire for the fan controller in my brothers PC fell out but I was smart enough to see it and put it right :)
Its has been about 2 1/2 months since i got it and I'm still in love with it :D
Will defiantly be ordering again when i need a new system, ;D
In January 2013 I bought a Chillblast Fusion Stealth and this is my second Chillblast computer in five years. So I am happy with the make. My experience with the Stealth for nearly three weeks has been positive. But there are some issues I'd like to mention.
The Fusion Stealth was listed as one of Chillblast's 'Silent Systems'. When I got it the PC was fairly noisy. To cut a longish story short it transpired that the BIOS settings for the fans were incorrectly set at Chillblast. There are four BIOS fan settings and they all should be on 'silent' but in my case they were all on 'standard'. Changing these to 'silent' quietened the PC down considerably but it is not silent: there is a continuous albeit low fan noise.
Chillblast apologised profusely for the incorrect BIOS settings but went on to say:
"The Stealth system is not designed to be truly ‘silent’; only the Fusion Vacuum series are truly silent as they feature no moving parts. The Stealth and our other low noise systems all have fans inside which need to be running during normal use. The advantage is that you can have a much more powerful PC than you can with the Fusion Vacuum series."
I decided in the end that my Stealth was quiet enough and Chillblast kindly paid me £50 compensation.
I suggested to Chillblast that it might be misleading to list the Stealth on the website at the head of their 'Silent Systems' when it isn't silent. Chillblast agreed and they have changed the main heading from 'silent systems' to 'silent and ultra quiet'. In addition the individual headings for each PC in this category has been revised to show whether it is silent or ultra quiet.
It remains true that the buyer of any PC can't be sure it will be set up correctly. Unless the noise level is given in decibels and you have some way of measuring the PC you are never going to know how the thing will sound or whether your example is working properly. However, Chillblast are very good at responding to complaints and dealing with them quickly.
WINDOWS 8 SLEEP REMOVED
My Stealth was supplied with Windows 8 Standard. My old PC had Windows 8 PRO which I downloaded when it was on special offer. I particularly like the 'Sleep' feature which Microsoft recommend as the default method when shutting down, rather than completely turning off. But I couldn't find the Sleep option on the Stealth and spent much time fruitlessly searching for it and Googling for answers. Chillblast told me that they remove Sleep from overclocked PCs (as the Stealth is) because it may make the system unstable.
Chillblast also pointed out that their general terms and conditions include a warning that they don't recommend sleep mode because of stability issues and that, specifically, overclocked PCs may have sleep removed. So I admit I only have myself to blame for failing to plough through the lengthy small print! I suggested to Chillblast that terms and conditions usually deal with commercial matters like warranties, refunds etc and not technical choices. Hence I felt it would be better if they had more specific warnings for each PC. This is Chillblast's response:
"I agree that in a perfect world this sleep issue would be more boldly advertised, however please understand that have to carefully tread a middle ground between being as helpful and informative as possible, without putting off potential purchasers by scaring them away. If we stipulated every possible issue in terms of OS compatibility problems, and the steps we take to minimise the likelihood of their manifestation, then we would driving away sales where none of our competitors provide the same courtesy. After all, the sleep mode bug affects all manufacturers of overclocked machines, yet to my knowledge we are the only ones who inform our customers of the potential pitfalls of using it."
Finally, Chillblast came to the view that because the Stealth is not aggressively overclocked it was likely that sleep would in fact work. They gave helpful guidance on how to restore sleep and the Stealth has now worked fine with it for 3 days.
I chose to have the Chillblast optimise my system for an extra £30. This turned out to include the installation of a shell which puts back the old Start button. I did not want this and Chillblast explained how to remove it. They have also revised the options so that optimisation is a separate option from the Start shell.
Chillblast quote 7 - 10 working days. My Stealth took nearly 15 working days to arrive. Admittedly snow disrupted supplies and Chillblast were also moving to larger premises during the build period. My beef is that they were poor at keeping me informed about progress. If delivery time is important to you I'd recommend trying to pin them down in advance, which I didn't.
My old PC was acting up and I really needed a new one pre-xmas. Not only did they deliver within 2 days but the PC is everything I needed and more: SSD & 8GB ram, cracking GPU & quad core processor all for under £1,200.
Are now my hardware provider of choice, bar none. If your thinking of using them...use them!
I ordered a pre-made gaming PC (Fusion Thunderbird) , I promptly received an email stating it was in the build and test phase and they would email me again when the order was completed. Which is subject to an estimated lead time of between 7 and 10 working days unless you have chosen the Express Build option. I received my pc within the time frame and it came in a very large box which was packed with foam and polystyrene inserts which protected the delicate electronic parts from any damage. The build quality was exceptional and the turn around time was excellent.
I would recommend this company to anybody who wants to order a custom made pc.
I ordered a premade gaming PC and I can't say the prices are bad considering the effort/delicacy involved with building one. Happy with my purchase completely and their machine thus far has been reliable. As I've been pleased with their level of service (e.g. hardware, warranty conditions, customer service) , someone who is very selective with which businesses he /chooses/, I can only recommend the business to other people.
Although the delivery system is vague, customer service were fine with answering how progress is currently estimated, which surpasses automated updating, in my opinion. My delivery was relatively slow, around 2 weeks, but I think it's understandably caused by two salient facts: they build computers from scratch and genuinely test them comprehensively: both preferable above an immediate delivery.
If I ever need another computer in the future, or a friend needs one which is both reasonably priced whilst efficient, I'll definitely say Chillblast since experiencing their professionalism.
My sons laptop needed urgent replacement and after trawling the internet and even considering an 'off the shelf pc' at Currys I am glad to say we chose to buy from Chillblast.
Being able to customise the specification etc is a major selling point and it was fun sitting with my son choosing exactly the spec he wanted. Customer service and response times were above excellent (thanks Martin) and the positive reviews we read on line are a true reflection of what this company is all about.
Thanks Chillblast - as promised the Fusion Elixir arrived just in time for his birthday on 12.12.12.
I spent a couple of weeks researching my best bet for a PC within my budget.
After hours on the internet, phone etc I finally settled on a system with a few modifications. The sales advisor Thom was really helpful on the phone, easily answered all my technical queries and put no pressure on me at all.
I ordered via their website and they build to the advertised time scale despite being close to Christmas, and the machine is amazing! it burns through the latest games with no effort :)
Any emails were replied to promptly, usually within an hour or two. Add the fact that I got free shipping and a proper 2 year guarantee (rtb) with no return postage to pay at all and it amounts to a great deal.
I did have a small problem, when the graphics card went wrong. I rang, and the text from the courier delivering the replacement arrived while i was on the phone about the issue! WOW - other companies watch and learn what customer service really means. TY Chillblast.
I have to say that the service I received from Chillblast, and Martin in particular, has been outstanding.
I had some major problems with my high-spec Overclocked Fusion Thunderbird machine, (daily BSOD’s) right from day one, and have been in daily email contact with Martin about this issue. Emails to him are answered within 2 hours and the level of depth in each email is practically like you are on the telephone to him, which is fantastic for me, as I don’t have the time to spend on the telephone getting this issue sorted.
After various tests and a replacement part, my machine involved having to go back to Chillblast for further investigation. 3 working days later, it was back with me, but unfortunately, the problem was still there.
At this point, enough was enough for me and I was not happy. Whilst a refund was an option I was going to pursue and was offered, Martin offered to build me a new replacement PC with a couple of goodwill upgrades, and I decided to take him up on the offer and give Chillblast another chance.
This 2nd “replacement” PC has now been with me for just over 1 week, and it has been running perfectly! I am extremely glad I took Martin up on his offer of a replacement PC!
Based on this overall experience, I still consider this whole episode a positive experience, as the service I have received from them has been fantastic and I have full confidence in their aftersales support. Customer service is pretty hard for any company to do well at, but I feel that Chillblast do it fantastically in helping and advising you, right from the initial contact, through to technical/aftersales support. I can now see why Chillblast have won so many awards.
Would I recommend Chillblast to friends or family, and would I buy from them again? Without hesitation, yes!! Thank you again Martin!
Only had my new computer 4 days now but thought I would do a quick review , never bother reviewing anything normally.
The first thing I would say is the excellent customer pre sales service I received from Chillblast , especially Ben who I talked through a customised build based on the Chillblast Fusion Thunderbird. Was kept up-to-date with emails at order stage build stage and loads of info at delivery stage with a 1 hour time slot via DPD .
Opted for a corsair vengance case in white , upgraded ram and cooler, and most importantly an upgrade over the standard thunderbird gtx670 card with a Zotac gtx670 Amp edition card + some razor bits .
Finally it arrived , 12 days after I placed the order , felt like 12 years :) .
Was very well packaged in a huge box and a great joy to unpacked my new toy.
I am an avid player of world of warcraft and what a massive upgrade in load speed and ingame fps over my previous comp , never drops below 90 fps in the most populated areas and 150 - 200 fps most other places .
Did have 1 episode which scared me ..... The blue screen of death appeared whilst using windows easy transfer of my photos from old comp to new 1 .
Never really known what that's about , but never happened again so no worries I hope .
Just to recap .....
Chillblast 5 out of 5
Computer 5 out of 5
Ps . Razor lycossa mirror edition keyboard .... Fingerprints galore, maybe swapping that out .
I must admit I agree with Mike Freeman regarding the initial contact with Chillblast. VERY supportive and knowledgeable who seem to tailor the system I required to my needs and not their profit margins. What seemed to be a rather long "build-time" is fully justifiable if you look at the obvious care and attention that has been paid to the build. I've never seen a neater cabling arrangement for example. Once built dispatch and delivery was efficient and on-time but take care to check the boxes on arrival!
Post sales service has again been exemplary. Fast, courteous and effective response to queries seems to be the norm I only wish my ISP was so efficient! The machine I purchased ran Windows 7 but Chillblast were happy to support and advise me through a move to Windows 8 with clear, honest and helpfully responses to my questions.
In all difficult to fault the computer, the service or the support both pre and post purchase. Would recommend Chillblast to anyone.
I've recently taken delivery of a Chillblast PC, it was a treat to myself for my 40th birthday.
Prior to ordering I had several communications with their knowledgeable sales team to make sure I was getting a good specification. They talked me out of needlessly spending money on certain items and gave very honest advice. The order was delayed due to them having a lot of orders (a good sign) but an email was sent explaining this.
I was given an hour timeslot for delivery which was very good. Unfortunately the courier appears to have not taken the same amount of care. The PC arrived with a damaged video card and several connections out of place in the box. These are the risks with any mail order product.
An email of complaint to Chillblast was responded to immediately and they offered sincere apologies and a more than satisfactory resolution. They kept in touch and even offered further advice on setting-up the PC which was technically outside of their remit. They really couldn't do enough for me.
Without doubt, the best customer service I've experienced from an on-line company ever.
The PC? It's superb. I tested the exact same specification out against about 15 other companies and Chillblast were actually the cheapest. I've never owned such a quiet, fast PC and, going by what others have said about Chillblast, their machines are built to last. I'll never need to darken Dell's door again.
Wouldn't hesitate to recommend them.
I've built my own PCs but let these guys do it for my new gaming rig as they could do it cheaper. Good technical advice that produced a machine that's a pleasure to use. Perhaps best is the free technical support I've had since buying to fix the odd niggle. It's been fast, and quick and remote and so easy for me. I won't be building again if they can keep providing such good support.
Having owned PCs for over 25 years and always tinkered with them myself, I debated whether to fully build my own system this time around, but osteoarthritis has ruined my manual dexterity somewhat, so to save too much grief decided to let a nimbler-fingered person do it for me. Chillblast always get good reviews for customer service/support, build quality, reliability and the ability to alter most components to suit your requirements. I priced out a system I wanted on their website and got an overclocked i5 and Asus P8X77-V Motherboard, with Akasa Nero 3 CPU Cooler. Even with the £25 delivery charge, the whole system came out with a build cost of under £100. I thought this was worth it, and ordered my new system with a build/test/delivery time of 7 to 10 working days. After 5 working days I emailed them to ask if I was to expect the machine next week as the updater on their website showed it hadn't even been built yet. They emailed back quickly to say due to increased orders it was now 10 to 14 working days. A pity that I couldn't tell this by accessing their website, but I thought it would be worth the wait. Sure enough it was in the build and test phase after 5 more dayss. Then I noticed that although their website say they use DPD, my order referred to the dreadful City Link as courier. I emailed them immediately to double check in case I could spare the time and petrol to go down to Bournemouth to pick it up myself. Within fourteen minutes they emailed back to say it was actually going to be DPD - great, never had a problem with them. They emailed me once it had been built and collected by DPD and I received the delivery in the allocated one hour delivery slot. I unpacked my new system. I was amazed that having spent 8 days being "tested by Chillblast" the fan on my Akasa CPU cooler wasn't even fitted - had they actually done any testing? I checked all component parts were exactly as ordered, fine. All as stated and paid for. Chillblast office not open as PC was delivered at 5.20pm, so set to putting the fan on myself. Really awkward and fiddly, and you can fit it either side of the unit, I opted for the side that didn't obscure my RAM bays and plugged into motherboard. Of course I emailed them next day with photos of what I'd done. Got an email back to say it must have fallen off during transit. OK possibly it could have come off the unit, but not unplugged itself from the motherboard. Anyway, so I should have fitted it on the other side, over the RAM bays. So after much fiddling and cursing I managed this. Ok so the system is great but I'd paid for a good one, and couldn't fault the delivery people either, but come on guys, if I hadn't checked my system and turned it on I could have burnt out the CPU. The question remains - why had I waited nearly 3 weeks for something that could have been built in a morning PROPERLY? Had it even been tested I wondered? I emailed Chillblast to ask them, and the reply came back
"We do see a certain number of problems with CPU coolers come loose during the delivery process. We try to use coolers which we have had few issues with but this doesn’t mean that they always arrive in perfect working order unfortunately. I can assure you that your PC was run through a full 24 hour test before it was shipped out to you, and I’m incredibly sorry for the condition the PC arrived in."
All I can say is I am somewhat skeptical that it could have detached itself from the four pin motherboard socket, as well as the four rubber fittings (incredibly difficult to fit and remove I might add). So check your systems thoroughly on arrival. Would I buy from them again - yes probably, they were quick to reply to queries and their after-sales support refreshingly helpful. Update to review - Chillblast emailed me having read this review and explained The Akasa Nero 3 cooler you have in your system is attached to the heat sink via four rubber anti-vibration grommets which although sturdy enough to survive 99 shipments out of 100 can come off if the system is subjected to a heavy enough jolt by the courier. Once detached the weight of the fan unit itself can easily cause it to detach from the four pin plug, which is held on by friction alone. I am really sorry you had a frustrating experience re-attaching the fan to the cooler. If you send a quick email to email@example.com I will make sure you receive steam download codes for two free PC games as some small compensation for the inconvenience you have endured. I am glad to hear that now the fan has been reattached you are happy with your system. True to form Ben from Chillblast emailed me the codes for two Steam games same day - what can I say Truly Brilliant After Sales Service! Upgraded my rating to Five Stars.
I am no geek. I just wanted a fairly basic computer which did not make continental drift appear hyperactive. I went to Chillblast because of their reputation for speed, and choose a Fusion Poison Ivy, one of the cheaper machines in their range. And, my goodness, their reputation for speed was no lie. In addition, the sales team have been extremely helpful both before and after purchase.
My daughter was delighted that she, alone of her friends, managed to get through to buy tickets to Glastonbury- all thanks to Chillblast.
We decided to buy a new PC from Chillblast at least in part on the basis of the excellent reviews on this site. Even so we were unprepared for the quality of service we received.
Pre-sales support was excellent with rapid and helpful replies to technical queries. I even made a change to the spec. after ordering and this was dealt with quickly and without fuss.
The PC performed brilliantly on delivery but after a week we started to get blue screens. I ran some diagnostics, found memory errors and called Chillblast. Instead of treating me like an idiot they asked if I was OK installing memory. No problem so they sent me replacement RAM which arrived the next day.
Now the memory errors cleared up but we were still getting application stops. On to Chillblast again and their guy immediately spent a few hours with Team Viewer checking logs etc. and running Windows repairs. Turns out it wasn't the RAM, we have a faulty motherboard. Just one of those things - it was a good quality Asus motherboard but hey, infant mortality in electronics happens.
We packed it up and next morning a courier collected the PC. Five days later it was back, repaired, tested and firing on all six with a new motherboard. Hasn't put a foot wrong since.
Ten out of ten to Chillblast for a) treating me like an intelligent person who knows a fair bit about PCs but is not a total expert - no dumb call centre scripts "have you turned it off and on again" but a clued up expert on the phone with whom you could have sensible conversations, and b) getting the whole problem dealt with quickly and painlessly. I can imagine what it would have been like with some other suppliers I've dealt with and it makes me shudder.
The machine itself is pretty high spec - Ser 3 i7, SSD, 16GB RAM, decent graphics and sound cards etc. and it's hardly broken sweat yet, even when doing some fairly hairy video conversions. Superb piece of kit.
I would recommend Chillblast without reservation for producing quality products and for exemplary customer service.
Purchased PC was hoping for great things......, but: -
Paid for premium delivery - delivered arrived very late requested refund but did not receive offered.
Paid for over clocking PC was supplied without this.
Other issues include unit fitted with a Corsair SSD, a model which was defective model supposed to have been recalled.
Machine is subsequently prone to freezing
Dead pixel on expensive Asus monitor.
I have sent at least 3 e-mails to chillblast, but have never received a reply. .
Quick to enough to take your money, but slower on delivery
and non existent on customer service.
Awesome company - extremely helpful and professional.
The PC's are well built and components chosen carefully to produce some astounding results.
Good, clear effective communication throughout and even an hour time slot provided for delivery!
I would recommend Chillblast to anyone looking to buy a high-end custom built PC who wants good service. This company provides a level of service that is head and shoulders above the competition.
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