Awesome company - extremely helpful and professional.
The PC's are well built and components chosen carefully to produce some astounding results.
Good, clear effective communication throughout and even an hour time slot provided for delivery!
I would recommend Chillblast to anyone looking to buy a high-end custom built PC who wants good service. This company provides a level of service that is head and shoulders above the competition.
I have worked with Personal Computers since the first IBM PC was announced in the mid 1980s. As a Systems Engineer I provided hardware and software support to customers and subsequently built and managed a PC support organisation for 10,500 users. Until I came across Chillblast three years ago, I built and maintained my own home PCs. I mention this only to give the proper weight to my comments below.
I was so impressed by magazine reviews and reports from other sources that I looked into Chillblast's range of PCs, and I'm glad I did. I bought an overclocked core i7 system and it ran without fault for several hours a day over three years. Over that time I noted that PC magazines continued to pile awards on them. My respect for the company's hardware grew, but I often wondered how good their support was. Now, I know!
A short time ago I noticed that there was a short delay in powering up the PC, and wondered if It was a sign of imminent component failure. I emailed Chillblast to ask what they thought and to let me know which component I needed to replace, if any. Their response has been overwhelming! I won't go into the details as they are not relevant to this review, but they have expended far more time and effort in researching and resolving my problem than I could possibly expect. Email communication is practically at the conversational level and has been nothing but supportive and constructive. It's obvious that somebody owns my problem and is determined to resolve it. This is what a customer support service should be and I have no hesitation in recommending Chillblast to you.
I decided to order my new PC from Chillblast based on the many positive reviews in PC magazines and online.
They dealt with my pre-order enquiry very efficiently and even updated their website to tailor my order while I was on the phone to them.
Good visibilty of order progress on their website.
Excellent warranty and after sales.
Superb product - thanks.
I have just happened upon this site, so thought I would review my system purchased 9 months ago.
The pre-sales service is excellent. I spent weeks emailing queries & fine tuning my requirements & I found Ben & his colleagues extremely helpful & obliging, always responding promptly.
After finally placing my order, delivery was made in about half the quoted time. Packaged well, just had to slot in the graphics card & I was up & running. Totally satisfied with my system.
A day or so after I received the system, I saw a similar one with identical basic specification, same price, but with 8gig of RAM instead of the 4gig mine had. I queried this with Ben, & he put an extra 4 gig in the post for me. You just don't get better service than that!
Nine months on, I am still delighted with my system, & have had no issues.
I agree with an earlier poster though, that it is a shame they don't brand the tower with "Chillblast". I would be very proud to display their logo on my case.
Unfortunately my system suffered a PSU failure after 21 months.
I phoned Ben on Tuesday 7th, it was collected the next day (I had kept the original box), & it was retuned today, Tuesday 14th, with new PSU fitted.
Very impressed with their speedy & efficient after sales service.
I recently purchased a pre built PC from Chillblast, I required a few changes/upgrades that the team were happy to discuss and advise on.
The PC build is outstanding, and demolishes any games on ultra settings. The build quality and cable management is excellent as was the tidiness of the packing.
The overclock that I asked for is totally stable and I have seen no crashes in relation to the overclock being unstable.
It's obvious that the Chillblast team are computer enthusiasts and have expert knowledge in their profession and allows them to produce high quality, superb gaming computers.
Excellent customer service and swift delivery!
Initial advice and support offered by Chillblast team at selection and purchase stage was first-class. The system has performed beyond expectation with a stability and reliability level unequalled by other systems. The system configuration is well balanced and represents excellent value for money.
Excellent pre-sale advice ,it's so good to have the same persons (Ben/Tom) at the end of a phone who remember you and also know their products so well.
My Chillblast computer oozes quality and style and is also very good value.A two year warranty gives confidence and I wouldn't buy from anywhere else. I'm delighted with my purchase.
Great range of PCs, built to order. I have dealt with them several times now, always been pleased with the results. The one time there has been a fault they have collected the PC and investigated and repaired it quickly, with good personal service and none of the usual 'have you tried turning it off and on again' nonsense!
When my old computer died, it had the only copy of every photo my girlfriend and I had taken for five years on the hard drive. One visit to the local dodgy computer repair shop later, I found out that dog hair and dust is not good for motherboards. I left with an external hard drive packed with memories in my hand and a useless box of junk tucked under my arm.
My five year old christmas special from a major retailer was not worth saving. It took the technowizard in the shop 15 minutes to tell me everything that made a repair untenable. PSU too small. Cooling non existent. HDD far too small and so on. But he didn't blame the retailer for selling me this box of compromises and short cuts. I left with the clear understanding that I had got what I deserved.
As I tossed my computer next to all the others in the skip at recycling I realized that he was right. I had never even seen inside my computer before he took off the cover that day; never known how few components there were, never researched into the technology that I had come to rely upon. I had let myself be made into a technophobe, chosen ignorance and a direct debit warranty (that I cancelled two years ago, leaving me with the worst of both worlds) over understanding and empowerment.
I promised myself that next time would be different, but was I brave enough to build my own machine? In a word, no. Not the first time. But I WAS brave enough to learn what constituted a good set up, one that I could upgrade myself in the future, and ask the right questions when I bought my next computer.
With the girlfriend on holiday, research began in earnest. A week later and I could no longer get answers to my questions from the staff in the large retailers, who learnt to walk away when they saw me coming. I watched overclocker3d videos all the way through. I checked out pc advisor, pc pro, guru and tech et al...and kept seeing the names of small companies that made computers for those of us who dared to break away from the herd. I knew now that for the money, these guys beat the major retailers hands down. But I still searched the aisles in vain for a rig with the specs i wanted at a price I could afford, hoping to stay in my comfort zone.
I had discovered that having the intention and doing the deed are two very different things. I drove to my local Novatech shop and then...drove away. I talked to sales advisors for internet only companies but didn't like the way that I felt, like I'd stumbled into a cliquey shop that catered for an elite clientele. And then, after seeing the name too many times to ignore, even though it sounds like they make fridges for geeks, I called Chillblast.
Two mammoth conversations with the saints that are the pre sales team at Chillblast, a long, long night of research into the customisable parts of a Fusion Neptune and I took the plunge. The candid, open feedback to all my questions and obvious familiarity with the products, mingled with good humour and a confidence inspiring air of professionalism had prised six hundred quid out of my pocket to make my first major internet purchase. The two year collect and return warranty gave me piece of mind. The fact that the guys advised me against some upgrades (based on my stated requirements) left me with the impression that these people were keen to protect their reputation for ensuring customer satisfaction.
But the real reason for the five stars is for what happened next. My computer arrived on a Friday afternoon and I signed off on the package as instructed by the email from Chillblast, (who had emailed me at every appropriate stage of the build to inform me of my order's status and impending action) noting that the package was unchecked. And of course the computer was damaged.
If you have ever had damaged goods delivered then you know the feeling it gives you in your stomach. If the order was from a "faceless" internet company that feeling is twice as bad. You cannot help but assume the worst. When it happens on a friday afternoon you get the whole weekend to sweat over the conversations you will be having on Monday. I sent three emails with pictures attached and stewed for 48 hours. Roll on 9 am Monday and hours of haggling on the phone.
7 02 am Monday morning and there is an email from Chillblast. Sorry to hear about your damage, would this action resolve it? A reply from me. Ok that's worse than we realised, let's just build you a brand new computer. You want to pick it up yourself? no problem. Want to take the opportunity to upgrade another component? Have that on us. Let us pack the tower internally while we are at it, to make sure you get it home safely.
Every email replied to within half an hour, everything about the return, new build and collection finalised by eleven o'clock.
If it wasn't for everyone I dealt with at Chillblast before I made a purchase I might yet have weakened and gone back to you-know-where in the world. But for very little more than I could have bought the components for I am getting a computer built just the way I want it by a company whose reputation (and stack of awards) keeps on growing. As more of us realise that we have a choice, I would recommend that you choose Chillblast. Before, during and after my sale, they excelled at every opportunity.
I ordered a slightly tweaked Fusion Skyline just after Christmas. I'd expected there to be a backlog over Christmas, but it came through very quickly, so they must have worked hard to get stuff out.
I was astonished by how fast it booted the first few times - of course, virus monitors etc tend to slow it down slightly now. The Cooler Master Elite 430 case is certainly impressive in looks and the neon effect means I never have to look closely to see whether it's on or not. And I'm always impressed by a tidily cabled machine.
And with the package came - what's this? Disks! Yes, real, live CDs / DVDs containing the machine's software - none of this nonsense about restoring from a secure partition on a disk that's just gone phut!!
The case leads me to the only negative - obviously it's an aspect of that Cooler Master design but when I came to transfer the wireless card from my old PC to the new, I found the need to punch out the strip of metal covering the PCI slot a little disconcerting - I'm used to unscrewing a blanking plate. And if I decide to remove the card later, there was no tidy way of blanking the resulting hole off. The other thing was that I needed to rob the screws from the old PC to fix both the wireless card in place and the 2nd hard disk that I transferred myself from my old machine. (I dare say I could have used the tool-less fixing for the 2nd hard disk but the power cabling in place meant that the "obvious" position for that drive was next to the one Chillblast installed - some way from the tool-less cradles.) No particular issue over transferring screws but I suggested to them that it would be a nicer customer experience if a bag of spare screws were provided with the case.
An impressive machine and here's to many years service from it...
Good price, item arrived around 7 working days so pretty good. had couple of minor issues however very good customer/support service and replied within hours of sending queries and their responses worked:)
good experience and would use them again.
First off, I would like to thank Chillblast for the amazing desktop they have built me. I ordered it on a Friday and because they don't work on Saturdays it takes a little longer but bear that in mind.
Sorry to Chillblast as I sent them several emails about the parts and internal stuff which was from the desktop i ordered BUT they replied to every single email which I call is a great customer service team
Their expectation was '7-10' working days which they did promise and sent my system on the 7th working day by next day delivery 'city-link'
So i received my desktop on the 8th working day, unboxed it and it looked beautiful, the cable management was spot on and everything was right!, I just had to install Windows as I had my own copy.
Best of all, the system was overclocked for free!
Will definitely recommend this company, don't be put of with the lack of reviews as I too was going to order of PC specialist and was LUCKILY referred to this amazing company.
P.S. You get a great 2 year returns warranty aswell!
If the rest of UK industry and commerce matched Chillblast's standards of product quality, value for money and customer service then our economic problems would be over.
This is the feedback I sent to Chillblast after receiving my new computer from them:
Thanks very much for my new computer. You estimated delivery as seven to ten working days. You despatched it on the seventh working day after ordering and I received it on the eighth working day. Excellent service.
Your pre-sales advice was very helpful and gave me the confidence to order from a company I had only heard of in a chance encounter. It was a stranger in a pub who overheard a couple of my friends discussing new computers. He approached us and told us about the new PC he had just bought from you. He even had a copy of the specification with him. I was impressed by what had been included for such a reasonable cost and by his enthusiasm for your products. He had recently bought PCs from you for the local school where he does part-time IT support. When I got home I looked you up on the internet .
Two weeks later I met the same friends in the same pub. Two of us had ordered PCs from you.
I read many reviews before deciding to order from you. You offered a much more flexible range of options than the Dell and Novatech PCs I had been considering. In fact there was almost too much choice and my preferred shortlist kept getting longer, so in the end I I took your popular Neptune model and loaded it with all the upgrades I thought I would benefit from and asked your advice by email.
I don’t need a superfast gaming machine so my choice boiled down to either a fairly basic product for around £400 or an upgrade version for just over £900. I am so glad that I decided to indulge in the dearer option. It is so refined in comparison to the old machine it has replaced. It is fast, quiet and such a pleasure to use, as well as being outstanding value for money.
Thanks very much
As a geek and gaming fan buying a new PC is a big decision. I first came across the company's name in PC gamer magazine and book-marked their site. During bored moments at work I would gaze at the goodies on offer.
I looked at loads of options from this company and elsewhere and when the time was right pounced on the fusion blackbird.
I ordered on a Tuesday and expected a lead time of 7-10 days. It arrive on Thursday - 48 hours later.
All worked perfectly. The case had a fewer minor scuffs and one small bit of external damage which I have been told a replacement is being ordered for.
The ordering process and after sales communications have all been excellent. Helpful people in the UK who are happy to chat and give a bit of advice.
One small issue was that I asked the salesman about the sound card and using headphones with it. He was not sure but thought it would be fine. After sales now tell me there is a known issue on this card so that after using the headphones sound does not snap back to the speaker when headphones are removed. Sales should know this.
Any complaints are small when compared to the build quality and service. Also no bloatware on a new machine like one finds with DELL - what a joy.
Only had this a few days so time will tell but my feeling is I have a top spec machine at a sensible price and Chillblast have given excellent service so I would recommend them.
All in all a pleasure
I bought a "Neutron" from Chillblast, with Firewire, card reader, avi connector and a modest Graphics card as extras. All in below UKP600. Delivered when they said it would be. Patience is key with build to order machines!! I've tested everything, and all is working well. The deal is very good value for money at today's prices.
Service before and after delivery was impeccable.
What more can one ask for? The right product at the right price with proper service??? 10 out of 10.
After our old laptop died we looked for a pc for better value and performance. Chillblast Fusion Neutron kept coming up on reviews. Spoke to Ben at Chillblast who was really helpful. We now have an amazing pc at half the price of a mac and with loads more power than a laptop and a bargain price. Couldn't be happier!
I ordered a customised Neutron (unit only, with SSD, upgrades to processor + motherboard, no OS, monitor, keyboard, mouse or speakers) and requested priority shipping. These guys must be working on the large hadron collider because I have never received high value goods like this so quickly.
When I got the machine I plugged it all in and tried it out over a few days. I have owned about 5-6 store brought computers over the last 14 years and Chillblast have shown me the light. It is a *seriously* fast bit of kit. I use the machine for academic purposes so I heavily multitask and use processor intensive software, but it runs them like I'm clicking through popup windows. Students if you've just got your bursaries you must buy this machine, it WILL melt your face.
In sum, an absolutely stunning piece of kit, whether you're after an upgraded base unit or just the standard machine with all the peripherals. A machine like this, for 500 quid? I didn't think it could be done. In addition, customer service were very quick to respond, pleasant and helpful, amounting to some of the best customer service I have ever experienced. It is for these reasons I can happily, no, VERY happily recommend Chillblast!
Ordered a Chillblast Fusion Tranquillity in July. Did a few tweaks, with some help on the telephone. Went for the express build and delivery. Machine arrived practically as soon as I put the phone down. Slight problem setting it up (my fault) - all dealt with quickly and helpfully on the phone.
Delighted with the PC. So quiet, I have to check the blue light to make sure it's on.
Best PC company I've ever dealt with.
A refreshing company to deal with. From the initial email conversation with Ben who was very helpful in recommending upgrades that I should consider and also those that were not needed, to the delivery of the PC, I was very impressed by the knowledge and time taken with me. The PC itself (a Fusion Atom) is exceptionally fast and I have no reservation in giving them full marks!!!
Chillblast delivered my purchase on time and it worked immediately.
Everything was packaged securely, competitivley priced, and I was eligible for a free monitor upgrade as well.
They responded to my queries quickly and carefully, and were always helpful in answering my questions. I would definitely recommend them to others.
A* for sure!
I purchased a Chillblast Fusion Tranquillity as my old, loud system was doing my head in. This new machine is a work of art - impecible cables, great performance and i cant even hear it working. ORdering process was simple and I received tracking notifcation after just over a week. Very pleased. The company should make more of an effort with branding however, I'd like a Chillblast case badge on my system.
The PC playground is full of components, all vying for the title of the most important part of your rig. Everybody has a different opinion; for some it's the processor, all that maths squeezed into a tiny bit of silicon; for others it's the graphics card, boards designed specifically to throw pixels about your panel like plates at a Greek wedding. But where would either of those supermodels of the component world be without a compatible motherboard backing them up? Nowhere. And that's where your PC will end up without a decent power supply keeping the whole lot juiced to the gunnels.
If you make a really bad choice of PSU, your entire rig may end up a smoldering heap at the e-waste recycling point of your local Pikitup. Cascade effects from faulty, or even from just under-powering supplies, can have unpleasant repercussions on the rest of the components making their home in your PC.
Ordered a Photo OC III, arrived on time with great performance. A slight memory issue was quickly resolved with the guys taking the time to personally collect, fix and return it (all in 1 day!). Wouldn't hestitate to buy from them again and can't recommend them enough.
Real tech company with seemingly old fashioned values of customer service - i.e. the customer is king so look after him/her. Great stuff!!
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