Found chillblast to have the specs I wanted for a new pc far cheaper than anywhere else I had looked, ordered what I needed and after about 3 weeks wait it arrived. Due to some delays very friendly customer service offered me 2 free games! It even came with a GTX 670 FTW which I was not expecting, just a standard one would have been all I needed but thanks to chillblast I now have that extra bit of power! Would recommend to anyone
I recently ordered a Fusion Zed, which was within my price range for a new gaming pc and a pc for my girlfriend to use as she goes back to university. Very simple to customize the order and the process was very easy. PC was built and sent out, somehow the delivery company managed to lose the PC, on phoning them they could not locate the PC. The next day I checked the tracking to find it ended up in Germany? Now I know Wales is another country but it isn't that far away, so 2 days later than expected my PC eventually turns up! Very happy with the PC itself, just annoyed with the Delivery company that ChillBlast use. On checking up on them online, they have some awful reviews. Just my luck that it happened to me, for the inconvenience ChillBlast did refund the postage. I would recommend ChillBlast, but perhaps they could use a different delivery company in the future, I don't have much faith in the current one they use after this order.
We contacted Chillblast as our son Andrew needed a new computer to play games on. From first contact with the company and a talk about budget specs etc we decided to go ahead. The next 7 days our son got more and more excited as we received e mails on the progress. When the pc was ready we arranged to collect it as we live close by. After an hour of getting home the pc was set up and comments like"Wow this is great" kept coming from Andrew. I cannot say enough in favour of Chillblast and wish the company with the best before and after polite, helpful team all the best for their future. Eddie and Andrew
I purchased my Chillblast computer over two years ago and unfortunately, it suffered a death just before the guarantee ran out.
I contacted the company and spoke with Martin Sawyer at Chillblast, who dealt with me throughout. He asked me to package up my computer and he would have DPD collect it from me. This they did to to minute! Martin kept me informed throughout the time my computer was with the company.
What can you say about a company that deals with you in such a fantastic way. They really are the best and have a diamond studded employee in Martin, who was brilliant throughout.
If you require a computer for whatever purpose, get it from Chillblast.
I bought a new PC for my 13 year old son back in March this year. Unfortunately it developed an intermittent fault that was hard to track down. We sent it back to Chillblast who unsuccessfully tried to fix the problem, so in the end they took the old machine back and sent an upgraded replacement. Naturally, it was frustrating at the time but I was very impressed that Chillblast quickly delivered on their excellent customer service claims. It is reassuring to deal with a company like this and I would have no hesitation in purchasing from them again. I should also add that computer is fast and very competitively priced.
Yeah, Chillblast is an AMAZING Company, I got my new Gaming PC (Chillblast fusion thunderbird) With all the best specs I'm as happy as can be! :-) There PC's are built to perfection, and there kind support is better than any other company iv'e been to! Also, they had even given me free 1 week assembly-shipping, normally £90! Amazing thanks to Chillblast for my dream computer.
I was looking for a new gaming PC for my 30th birthday with a budget of around £800, I'd already set my sights on Chillblast thanks to their accolades and excellent customer reviews and had a PC in mind for the day. Fate would have it that the Haswell CPU systems were released at roughly the same time so I decided to opt for the Tiger Shark. The price was great already at £750 but thanks to their brilliant customisation options, I took the OS out and saved myself another £50. The two week wait felt like a lifetime, I did pester the sales team at one point for a better idea about the time it was expected to ship. They got back to me in 24 hours and courteously let me know they were running at around 9-10 days, which was exactly right. When it finally arrived it was expertly packaged with the motherboard and Graphics Card packaging to boot.
I really hadn't kept on top of PC components for a while. My PC at home had been a converted workstation with a 4yo graphics card unable to power most games, and anything new it could run was chugging along at 15-20fps. Guild Wars 2, for instance, was set to lowest and the fps dropped into a single figure slideshow at the smallest sign of adventure.
The Tiger Shark had a professionally overclocked CPU, 8gb of speedy Ram and a GTX 660. While I knew it was going to be a step up, I didn't quite realise HOW much.
GW2 was blown out of the water on ultra. Batman: AC (previously unplayable) was as crisp and smooth as you'd like - even the Witcher 2 with everything maxed out ran flawlessly (the exception being the willy-waving Uber-sampling mode, still playable but not worth the frame rate drop).
Couple all this with a superb cooler master case that looks like a demonic altar, a 2 year warranty off the bit and second-to-none customer support. I'm more than impressed with Chillblast.
After a few emails to Chillblast regarding a possible machine configuration which were all quickly and clearly answered, I ordered mine in mid-April, and received it about a week later. The packing was splendid, and very little had to be done except to plug it in and fire it up. Unfortunately, there was a bug and my monitor kept blinking on and off, while flashing display errors. I tried to resolve it on my own, but gave up after a couple of days and called them. They immediately identified the problem (a graphics card that was damaged during transit) and gave me clear instructions on where to return it, while at the same time they shipped me another one. They eventually even refunded my postage expenses for the return of the damaged card. Since then, the PC operates like a dream --no problems whatsoever and everything I expected, given the configuration I had ordered. All I can say is that when I'm ready to buy another one (hopefully not before another six years or so) I will definitely come back to this company.
After much research I decided to go with this company, which I've not heard off before.. Spec and price seemed right for my needs and decided to order my system on the weekend before Easter holidays in the hope it would arrive with in the 10 days specified on the web site. However, due to high demand, this was delayed. Fair enough but would liked to of seen this when I logged in to my account.
My big issue was with the courier DPD. PC arrived as planned but upon unpacking the PC, i found it was seriously damaged. Immediately emailed with photo's the sales team. First thing next morning a reply from chillblast offering to pick up the machine and replace damaged case and any components.
On return DPD let the side down again! Sent an email once again and chillblast who promptly replied with the offer to build a new system, deliver and pick up in 4 day's. This time they went out there way to protect the system during delivery. This system works fantastic as expected. Really pleased...
I have to say there customer service is above satisfactory in dealing with my issues. The fault lies solely with the couriers lack of professionalism handling such goods.
No company is perfect and things do go wrong but chillbast will go out their way to put things Right...
My PC, based on an Obsidian, has not missed a beat since delivery in October. As my partner suffers from tinnitus, my specification aimed at achieving a really quiet machine. I'm not into gaming, so I was able to get away without a separate graphics card. Insofar as cooling is concerned, it's well over-specified and Chillblast warned me of this. The CPU cooler I chose does it's job so well that I rarely have to turn on the case fans. I really fell for the understated design of the Fractal Design case, so I don't feel I wasted money in that respect. To summarise, I'm well satisfied.
Researched several custom computer sites before opting for Chillblast, there was wide variety of custom options available and this was easy to change if necessary, which I did after reviewing the range of options on other specialist sites. Pricing was excellent and I received a computer that would have retailed about £1000 for just over £700. Delivery was excellent and contact with this service was maintained by e-mail and sms so that I knew when it would be arriving during at set time period. I can highly recommend this company and the friendly communication I received. the whole process took about 2 weeks from ordering, testing and delivering, straightforward setup at home finished an excellent all round experience.
Ordered from Chillblast as I had done alot of research in trying to find a reputable on line retailer with expert reliability and award winning service and competitive prices. Chillblast lived up to its reputation and more. The customer service was flawless, always responding very quickly, and I was able to tweak and customize the computer I wanted at such a great price. you won't find a better company for pricing and customer service, pricing, and professionally built machines. Will only ever use Chillblast from now on and I plan on telling everyone about these guys, they deserve all the reputation and credit. Thanks.
I would definitely recommend Chillblast, especially for anyone looking to build their own custom PC. They designed the PC for me based on some high-end CPU requirements and built it for me in a week. It arrived on time and was ready to play in 5 minutes. It exceeded all my gaming requirements and more, I am now at the controls of a monstrously powerful PC gaming machine!
From first contact to final delivery this company takes some beating where customer service is concerned. With regards to the product .....WOW...exceeding expectations big time. Well done to the team at Chillblast. I would recommend them to anyone gladly.
I have yet to find a company that offers better value for money with the components that the machines use. Scan, Dino, Aria, PCSPECIALIST etc are all more expensive, if you want the same spec pc as a chillblast machine it will cost you at least £100 more elsewhere, amazing.
I was wanting a new desktop PC as i was getting into serious PC gaming and my laptop was beginning to crash from the games I had been playing on it. ( Games were to intensive on it.) So i was looking around for a long time like i do before any large purchase. Google, review sites, for good computer builders. I then came across Chillblast, I had never heard of them before, so i began looking at there systems.
From what I saw i was very impressed, there prices were better than pretty much all there competitors, for the amount of hardwere they were giving, So after a long time looking at the machines and doing many, many customizations for what i wanted. I settled on the "Chillblast Yogsblast", A system that the "Yogscast" use ( according to there site). So when i went to order, my bother also hopped on and added a second PC to my order.
We ordered our PC's around Christmass time so we did expect a delay in the 7-15 days delivery but a week into the new year we still hadn't received them, so after a quick e-mail to the sales team, they explained in full detail and clearly that there suppliers were closed for a period of time and they were waiting on the parts. For compensation they gave each system four FREE games, two of which were major releases, So we couldn't argue with that.
When they came they were well packaged and came with all the manuals from all the parts which was a good thing, along with the compensation games. A few days in and after I had put mine through it's paces, it never once slowed down or lost any FPS in games like Planetside 2, and Assasins creed 3, so i was happy with my purchase. Though transit the wire for the fan controller in my brothers PC fell out but I was smart enough to see it and put it right :)
Its has been about 2 1/2 months since i got it and I'm still in love with it :D
Will defiantly be ordering again when i need a new system, ;D
In January 2013 I bought a Chillblast Fusion Stealth and this is my second Chillblast computer in five years. So I am happy with the make. My experience with the Stealth for nearly three weeks has been positive. But there are some issues I'd like to mention.
SILENT SYSTEM? The Fusion Stealth was listed as one of Chillblast's 'Silent Systems'. When I got it the PC was fairly noisy. To cut a longish story short it transpired that the BIOS settings for the fans were incorrectly set at Chillblast. There are four BIOS fan settings and they all should be on 'silent' but in my case they were all on 'standard'. Changing these to 'silent' quietened the PC down considerably but it is not silent: there is a continuous albeit low fan noise.
Chillblast apologised profusely for the incorrect BIOS settings but went on to say: "The Stealth system is not designed to be truly ‘silent’; only the Fusion Vacuum series are truly silent as they feature no moving parts. The Stealth and our other low noise systems all have fans inside which need to be running during normal use. The advantage is that you can have a much more powerful PC than you can with the Fusion Vacuum series."
I decided in the end that my Stealth was quiet enough and Chillblast kindly paid me £50 compensation.
I suggested to Chillblast that it might be misleading to list the Stealth on the website at the head of their 'Silent Systems' when it isn't silent. Chillblast agreed and they have changed the main heading from 'silent systems' to 'silent and ultra quiet'. In addition the individual headings for each PC in this category has been revised to show whether it is silent or ultra quiet.
It remains true that the buyer of any PC can't be sure it will be set up correctly. Unless the noise level is given in decibels and you have some way of measuring the PC you are never going to know how the thing will sound or whether your example is working properly. However, Chillblast are very good at responding to complaints and dealing with them quickly.
WINDOWS 8 SLEEP REMOVED My Stealth was supplied with Windows 8 Standard. My old PC had Windows 8 PRO which I downloaded when it was on special offer. I particularly like the 'Sleep' feature which Microsoft recommend as the default method when shutting down, rather than completely turning off. But I couldn't find the Sleep option on the Stealth and spent much time fruitlessly searching for it and Googling for answers. Chillblast told me that they remove Sleep from overclocked PCs (as the Stealth is) because it may make the system unstable.
Chillblast also pointed out that their general terms and conditions include a warning that they don't recommend sleep mode because of stability issues and that, specifically, overclocked PCs may have sleep removed. So I admit I only have myself to blame for failing to plough through the lengthy small print! I suggested to Chillblast that terms and conditions usually deal with commercial matters like warranties, refunds etc and not technical choices. Hence I felt it would be better if they had more specific warnings for each PC. This is Chillblast's response:
"I agree that in a perfect world this sleep issue would be more boldly advertised, however please understand that have to carefully tread a middle ground between being as helpful and informative as possible, without putting off potential purchasers by scaring them away. If we stipulated every possible issue in terms of OS compatibility problems, and the steps we take to minimise the likelihood of their manifestation, then we would driving away sales where none of our competitors provide the same courtesy. After all, the sleep mode bug affects all manufacturers of overclocked machines, yet to my knowledge we are the only ones who inform our customers of the potential pitfalls of using it."
Finally, Chillblast came to the view that because the Stealth is not aggressively overclocked it was likely that sleep would in fact work. They gave helpful guidance on how to restore sleep and the Stealth has now worked fine with it for 3 days.
START SHELL I chose to have the Chillblast optimise my system for an extra £30. This turned out to include the installation of a shell which puts back the old Start button. I did not want this and Chillblast explained how to remove it. They have also revised the options so that optimisation is a separate option from the Start shell.
DELIVERY TIME Chillblast quote 7 - 10 working days. My Stealth took nearly 15 working days to arrive. Admittedly snow disrupted supplies and Chillblast were also moving to larger premises during the build period. My beef is that they were poor at keeping me informed about progress. If delivery time is important to you I'd recommend trying to pin them down in advance, which I didn't.
My old PC was acting up and I really needed a new one pre-xmas. Not only did they deliver within 2 days but the PC is everything I needed and more: SSD & 8GB ram, cracking GPU & quad core processor all for under £1,200.
Are now my hardware provider of choice, bar none. If your thinking of using them...use them!
I ordered a pre-made gaming PC (Fusion Thunderbird) , I promptly received an email stating it was in the build and test phase and they would email me again when the order was completed. Which is subject to an estimated lead time of between 7 and 10 working days unless you have chosen the Express Build option. I received my pc within the time frame and it came in a very large box which was packed with foam and polystyrene inserts which protected the delicate electronic parts from any damage. The build quality was exceptional and the turn around time was excellent. I would recommend this company to anybody who wants to order a custom made pc.