Good overall experience and a happy bride to be, but poor communication
Chillisauce have great flexibility which means you can choose your activities which is brilliant. Our group contains performers, musicians and designers etc - so it is very tricky to find an activity which will be new and exciting for everyone.
The online management tool was really good. It helped me collect everyone's details and tracked who was coming to which part of the day. Although it could be improved if you could download the data into Excel to add your own information such as menu choices.
The payment by deposit and balance works really well. It means no one else has to pay for anyone else, which is good.
The communication from my account manager was poor. I could never get hold of her on the phone and my calls were not returned. We had a last minute hiccup the day before the hen do (down to one of the bridesmaids) and I left 3 voicemails requesting a return phone call and sent multiple email messages also requesting a phone call. I only had email responses. I would have preferred a phone call as requested.
I also got given the wrong menu for the comedy club. A menu was attached to my members area so I sent this out to all the girls. I asked my account manager if I needed to pre-book food (10 days before the event) and I was told I had to pre-order 3 days in advance. This only gave me 1 week to ask 26 people for the menu choices. I also got sent a completely different and much more limited menu. Our group had 13 vegetarians - there was only one vegetarian choice on the second menu. It would have been really helpful if the correct menu was given in the first place and the requirement to pre-book food had been communicated! I don't know what would have happened if I had not asked!
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Thanks for the feedback Ivy, much appreciated and we are glad that for the most part you enjoyed our service.
With regards to the communications for your Event Manager we have looked at the call records and agree with you. The person in question has been spoken today and is now fully aware of the minimum standards expected in this area. We apologise for any inconvenience caused but if you’d rung our mainline at any point and asked for a colleague or a manager you would have been assisted on the spot.
We are also sorry about the menu situation and realise it can be stressful in such circumstances when organising a group. Things like this are a bit unavoidable for us most of the time however as suppliers often change menus / product offerings at short notice. This can be awkward when our customers booking many months ahead but we do our best to minimise the impact.
We do very much hope to be able to help out in the future should you or a friend require our services.