reviewed by

Letchworth, GB

1 Reviews

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Messed up the meal but the rest was a success.

We had a smooth day with timing and organisation and maps and plentiful champagne on the punt! We really enjoyed ourselves.

However the meal was almost a complete disaster. When booking i stressed the importance if 2 in the party witg specific dietary needs and was reassured we had a choice of the full menu and needs would be catered for. When we arrived however we were given a different menu with a choice of 4 pizzas and nothing else.

When we spoke to the manager we werenmade aware that this is their specific events menu and chilli sauce know this but theu keep getting customers whom are not aware of this limited menu. However he was very helpful and allowed us all to stray back to the original menu at no extra cost to us.

It could have spelt disaster otherwise. So mass lack of research and communication on chilli sauce's behalf.
    TrustScore 8.4 / 10
    701 Reviews

    Reply from

    Hi Lauren, thanks for your feedback, and glad you all enjoyed yourselves.

    With regards to the meal at Pizza Express, I’m sorry this did not meet your expectations.
    We were indeed made aware of the dietary requirements, and this was passed on to the restaurant directly who confirmed they would accommodate those needs, so I’m glad they did so on the night.

    Standard procedure at most restaurants is that group bookings are offered a more limited menu, so you are served more efficiently and you are not waiting too long for you meal.
    We do make this menu available on your webpage and your quote, so I'm sorry that this was not clear for you.

    So once again I apologise that you were disappointed with this aspect of the weekend, we have taken on board your feedback and we will endeavour to make the menu’s more
    clear on the member’s page.

    We are really happy that you enjoyed everything else, and hope you will return to Chillisauce for future events.

    All the best,

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