Chillisauce.co.uk reviewed by

Wallingford, GB

2 Reviews

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Good Company But Didn't Book Our Hotel

Day started well in Nottingham on my Stag Do with Paintball which was awesome, we then went to book into our hotel rooms to find there had been not rooms booked and we were left waiting for approximately an hours (Vital Time On Your Stag Do) eventually we where put in a taxi to the other side of town moving us away from hooters where we had to be in 30 mins. This as you can imagine put a dampener on the evening. Hooters was brilliant as expected!!! After that we had a good lads night out on the town. Not sure I would use Chillisauce again unless they sort out there confirmation of rooms and follow up issues with some type of apology as hopefully I only have one stag do...
    Chillisauce.co.uk
    TrustScore 8.4 / 10
    700 Reviews

    Reply from Chillisauce.co.uk

    Hi Daniel,

    Thank you for the feedback.

    Firstly I’m really pleased that you enjoyed the paintballing, Hooters, and the nightlife.

    We were surprised to hear about the problem with the hotel. After investigating, it appears the hotel had made an error with their booking system so upgraded you to a city centre 4* hotel with breakfast and also provided you with a round of drinks as means of apology. I do sincerely apologise for the confusion at the hotel and that it ate in to some of your time to get ready for the night out.

    We do provide an emergency on call phone line which is available during the weekend for you to call in case of issues and allows us to rectify rare situations like this quickly.

    If you would like to book another stag weekend with us in the future please do contact me and we will be able to offer you a discount. I hope this goes some way to help with the disappointment of the change in your hotel.

    Kind regards,

    Katie
    Sales Manager
    0207 299 0293
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