Chillisauce.co.uk reviews

Chillisauce.co.uk reviews

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8.4
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Excellent! Chillisauce were spot on!!!

Booked future brothers in laws stag do through chillisauce with the other best man. Our event manager Rebekka was absolutely brilliant and she organised exactly what we asked for to a tee. The day went smoothly and the night was amazing! Couldn't recommend chillisauce any higher and excellent value for money!
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Double stag do planning

After being asked twice this year to be best man, I spent some time looking about for a company to help with the planning of 2 groups of 25+ people. Chillisauce and in particular Bekki have been superb to deal with, Bekki has kept in regular contact and been very accommodating when numbers have gone up and down! I’d definitely use them again, I’m a particular fan of their online portal and managing everything on there!
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Well Organised Stag Weekend in Prague

They did everything they said they would. Met us at Prague airport and provided transfers. The apartments were spacious and clean and they led us to good bars and clubs on our night pub crawls. Well done Chillisauce.
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Stag weekend sorted!

Great company to deal with who made all the arrangements and took away all the hassle of getting a large group in to various venues in and around Birmingham. Great that you could also make stage payments over a few months which helped greatly. Hotel we had was superb as well. Top dollar.
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Hassle free, great weekend

As best man I wasn't looking forward to chasing the stag group for money as some of the lads came from Liverpool, Newcastle and anywhere in between. Booking through chillisauce solved that problem. They made It very easy to organise and at a very reasonable price. Every one had a great weekend and I got all the praise. JOB DONE
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Best weekend of my life!

Easily the greatest weekend ever, I couldn't have asked for a better stag party. Everyone involved had a weekend to remember!
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Bournemouth stag weekend a1++++

Where to begin. Firstly it was a pleasure to deal with the polite staff at chilli sauce my event manager Elliot was great and never pushed me into anything I didn't want to do, he was very helpful in getting together a mixture of itineries for my stag weekend.

The company itself was very good at responding to any queries I had about the weekend.

On the events I choose, was a brilliant weekend and the venue picked out by yourselves was excellent. We choose, clays quads and paint bailing, The only gripe with the day is the way it was laid out, after doing the first 2 events we would have preferred more of the same. As paint balling can be done at a lot of places where as the others could not.

On a whole I was impressed with the whle experience and would recommend the company to anyone wishing to do a stag weekend or a team building weekend.

Great stuff and keep up the good work!

Mark Hill
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Perfect party planners!

Booking with chilli sauce was so easy and made my life as bridesmaid so easy when planning the hen do to Barcelona as people could log in and pay for themselves and donate towards the bride. Chilli sauce tailored the holiday to our needs and made sure we had a classy place to stay and also provided really fun activities to chose from, we went for a bar crawl, pole dancing and a vip night- also when we were there we ordered a last min stripper! Well girls gotta do what a girl's gotta do! He was a right hunk and was a great surprise haha The holiday had amazing fun all the way through it and The hangovers were made easier with pre arranged transfers and taxis. Xx sarah -miss inappropriate bridesmaid
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Excellent hassle free night thank you chillisauce everyone enjoyed the night.

I really recommend chillisauce, Jeremy from chillisauce was polite and listened and very helpful. It was simple for myself all I done was selected the things we wanted to do online then I received a phone call the next day from chillisauce just to confirm a few things. Once everything was finalised I didn't have to do anything just turn up to the places, a proper hassle free night no questions asked all I had to say is chillisauce at each venue. Slight problem with the hotel which was no fault of chillisauce all I done is ring up the emergency chillisauce number and they was straight on the phone to the hotel and it actually worked out better for us thank you chillisauce again
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Took the stress and hassle away so we could concentrate on getting drunk!

The Chillisauce team provided a top class service for our stag weekend, suggesting ideas and tips for activities which we didn't even consider. Without their service the whole process would have been a lot more stressful and time consuming. I would definitely recommend using Chillisauce for any future stag/hen parties.
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Was good

This company was very easy to deal with and the booking process was very smooth. The hotel was excellent, easily the best I've stayed in (and I travel a lot).

The activities were OK, but the organisers cancelled one activity the day before due to wet weather (it wasn't that wet). Additionally, there was only one gun for clay pigeon shooting and with 13 of us we only got one go each, for quad bikes, there were two bikes, so realistically we all got 2 short gos. I expected a bike each and a gun each (or pairs). But overall, the activities weren't terrible, and everyone enjoyed themselves and the weekend.

You need to be careful though, some activities have minimum numbers (aka lose deposit if you don't get enough) and the terms and conditions list a single person supplement charge if you end up with an odd number of guests (but we weren't charged this).

Also be aware that the site by default will e-mail the stag asking for full payment - most people don't want this so put in another email rather than his actual one.
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EXCELLENT STRESS FREE HEN WEEKEND!

I would highly reccomend Chillisauce as a planner for Hen Weekend, was so nice to have someone else plan it and we just turn up and all oragaised for you! The places we went and the staff are excellent if need any help on anything!

Thanks for a great, fun weekend had by all!
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Excellent, made it very easy

Chillisauce made booking Dodgeball (great fun) for my best mate's stag do easy. Sammi was very helpful and friendly on the phone and the website where you can view all the details of the programme is excellent. It included all the details, maps contact details etc and made it really simple on the day. Highly recommended.
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An easy catch all solution.

The weekend wasn't organised by me, so I can't give any indication about ease of booking etc. All I can say is that it all seemed extremely efficient, even the ability to see who has paid etc. Not all places were as sparkling as others, the three course meal and drink was then not available, but that isn't chillisauces fault, but the venue.

Altogether, would recommend.
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Experts in other people's fun. Top effort!

I've just returned from my third trip with Chillisauce (Riga in Latvia) and can honestly say they never fail to deliver. I am only a simple Northern fellow so internets and all that is a bit of a kerfuffle but Rob is always available on the telephone (our Account Manager) and gives us a first class professional service. We've been to Berlin, Germany - Brno, Czech Republic - Riga, Latvia and can't wait to pick our destination for 2015.
The website is actually very simple to master and a couple of calls in to Rob and everything we want is finalised in an hour or less. We get the guidance we need and the reassurance that everything to do with money is taken out of the organiser's hands and Chillisauce takes over.
The trips themselves have been fantastic. Great hotels, and really fantastic local guides and activities. Travelling is all supposed to be about exploring and challenging yourself so it's great that supportive local people are at your beck and call whenever you need them. And more than willing to carry you home if necessary.
I won't use any other provider and have no reason to complain about a single aspect of our trips. Thanks very much, Dan.
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Awful, awful, awful!!! Overpromised and underdelivered!

Where to start!
After a week of planning was harassed to 'pay the deposit now, and your Hen will be 1/2 price!' so I did!

Completed the other ladies (12 in all) detail immediately as they had a limited time to secure their place....and that night they began to pay their deposits...

Late afternoon the next day received a call from another 'agent' who advised that the accommodation wasn't available (they hadn't even checked before confirming the prior day!) no alternative offered, no apology!

I called back later that day to arrange for the refunds to be made to those who had paid to be advised it would all be paid back to me and i was to repay to the individuals!! Not only is this against credit card policy but opens them up to all sorts of fraudulent transactions. Apart from this I had not met everyone and was not prepared to undergo admin for their inability to confirm what had been agreed...........2 weeks later i have received an email advising their Finance Director and legal team see nothing wrong with their processes for refunds and am still awaiting a refund!

**Meanwhile, i have managed to book the same weekend, with a higher class of accommodation for over 20% LESS!!**

My tip would be, avoid and arrange yourself........they don't 'own' properties or activities and everything they can do, you can do better!!
www.chillisauce.co.uk

Reply from www.chillisauce.co.uk

Hi Caroline,

Sorry to hear this feedback regarding your experience.

I would like to take this time to respond to this feedback and explain what has happened. The reason that we would not check the availability before you booked is because availability is forever changing, as we could check in the morning and see availability, but an hour later it could be gone. This is the reason that early booking is encouraged. After listening to the calls, alternatives were offered. Your Account Manager offered either a full refund of the deposits paid, or she would continue to look for an alternative accommodation for you. Unfortunately, as your preference was a self-catered accommodation you called back and decided to cancel the weekend with us.

Apologies for the delay in the refund getting back to you, however this was because we ideally wanted to speak to you before the refund was made so that you were clear on what was happening in this particular situation. We did leave you a voicemail the day after you cancelled, but did not hear back which is why an email was sent to you to chase this up. Again, apologies for the slight delay in that.

Due to the contract that we have with the group we are obliged to deal with all money related matters in the first instance through the group leader which includes any refunds due but we are contractually able to refund individual members and I am sorry that this was not made clear to you but has now been done. We are acutely aware of the risk of being party to fraudulent transactions and work very closely with our solicitors and accountants to ensure we have appropriate internal control procedures in place to mitigate that risk and will continue to do so.

If you would like to discuss this further please send an email to support@chillisauce.co.uk.

Regards,
Chillisauce
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Perfect hen weekend, stress free and already organising the next one!

I have just returned from a hen weekend that I organised for my best friend through Chillisauce. Being the first hen do that I've had to organise and after hearing horror stories from friends that organised everything themselves and have been left out of pocket, I decided to go with Chillisauce. I'd done some research into locations and activities, but right from the start Chillisauce were on hand giving me advice about the most popular places to go and activities to do for my mixed-aged hen group. We decided on 80's dance lessons and cocktail making. From there on the process was really simple - everyone logged on and paid their own deposits and balances through the website. All I had to do was send a couple of reminder emails. The actual weekend was lots of fun - the hotel was lovely, clean and central, the activities were FANTASTIC and everyone thoroughly enjoyed themselves. I would not hesitate to recommend and have even started organising my sister's hen do for later this year, again through Chillisauce.
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Need training in customer service!!

Tried to organise a treasure hunt for a hen weekend in Manchester through them. Paid the deposit which I was told would hold the booking and they could add or takeaway people on the booking, they set up an account so everybody could log in and pay. This is a hen party for 15 within 2 days most people had paid then I receive rude texts telling me it would be cancelled if all wasn't paid over the weekend, then Monday morning a text almost like a threat to tell me that it would be cancelled by 12 if the money wasn't there! Not what you need on a hectic Monday morning at work!! So never heard anything... I'm under the impression all the girls have now paid, or as I had been informed by the agent it's not a problem to add or take people off the booking, I sent screen shots of the messages to our whatsapp group which they all thought were very rude. (Turns out one of the girls wasn't on the group) Anyway I called Sarah (the booking agent) a week later as I hadn't heard anything to be told 'I cancelled it babe' there was just no need and they didn't even email me, call me or text me or refund the money that had been paid! All they had to do was send a pack through the post it's a self managed
treasure hunt! Anyway finally got a refund and booked exactly the same thing through another agent and much cheaper!! Crap customer service, overpriced!
www.chillisauce.co.uk

Reply from www.chillisauce.co.uk

Hi Donna,
Sorry to hear the feedback regarding your experience with Chillisauce. I would like to take a moment to explain what has happened here, and clear this up for you. What has happened is that you have made quite a last-minute booking that is within 6 weeks of the event, which is actually within the time-frame that would require you to pay the full balance upfront for the weekend. Your group was given a 24-hour extension, and access to our online payment system to help you and your group out with getting this paid, but it was specified that we would need everyone in the group to pay their full balance within this time in order to fulfil this booking. The online payment system is a facility that allows you to be able to see who has paid, and who has not paid in your group. Six days after the booking was made, there were still members of the group that had not paid, so an email was sent out to you to let you know that if they were not able to be paid by 12pm that it would unfortunately need to be cancelled. I do apologise if you found the reminder emails to be threatening, but we can assure you that this was not the intention. They were purely reminders that increased with urgency the longer it went without the balances being paid.
If you would like to discuss this further please send an email to support@chillisauce.co.uk.
Regards,
Chillisauce
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Brilliant way to organise a get together!!

We used Chilliesauce because everyone lives so far apart (on different continents) and had our stag do in Edinburgh - lovely city! The events planned by Chilliesauce couldn't have been better. So much was crammed into the weekend & it was great not to have to worry about accommodation as they sorted it all out for us. The accommodation was top notch too! When (if) my time comes for a stag do I'll be looking to use Chilliesauce to organise mine!
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Once booked Account manager isn't interested!!!

When I made an enquiry about a booking I was inundated with calls,emails, txts asking me to book and helping with any queries I had. Since booking, I can't can't hold of account manager & she isn't interested in replying to any of my emails. However, when I booked she said send an email or call whenever. Bad customer service!! It seems she just wants commission?? Very upset with service & would like a new event manager.
www.chillisauce.co.uk

Reply from www.chillisauce.co.uk

Hi Gemma,

We’re sorry you’ve been dissatisfied with some aspects of your Account Manager. We’re looking in to this and you have been contacted separately.

Kind regards,

Chillisauce

www.chillisauce.co.uk Details

About this company

Visit Chillisauce.co.uk

Contact information

Call us on: 02078511259
We live here: 79 Wells St
W1T 3QN London
United Kingdom

Category

Chillisauce.co.uk is ranked 294 out of 503 in the category

Chillisauce.co.uk is ranked 22 out of 54 in the category Recreation

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