Chillisauce.co.uk reviews

Chillisauce.co.uk reviews

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incredibly rude staff!

I contacted the company to obtain some information about their activities. Jamie chapman, one of the events managers was incredibly rude. He hang up in the middle of the converstaion and never called back - some customer service!
www.chillisauce.co.uk

Reply from www.chillisauce.co.uk

Hi Anna,

I'm very sorry to hear of this, we had a technical issue with our phone lines and our systems were temporarily down. This fault has now been rectified and Jamie has since tried to contact you to continue your conversation.
Please get in contact so we can give you all the information you need for your activities.
Please accept our apologies for this inconvenience.

Kind Regards,

Chillisauce
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Got there in the end!

Having used chilli-sauce for my hen weekend last year with some minor hiccups; (chilli-sauce didn't confirm go karting numbers until last minute even though provisionally booked 8 months prior, so indoor go-karting became out-door as not enough karts at completely different venue, *however they apologised and compensated) I recommended them to a friend.
When my friend booked with chilli-sauce she specifically requested the ibis hotel at explore lane bristol and we'd stayed there on mine and loved how close it was to prism which was in our event. However around 2 weeks prior we'd discovered the 'rep' had booked the ibis hotel at temple-meads. The rep wouldn't except responsibility and was adamant the hen didn't request explore lane when we were all there that day and know she did.
We ended up having to go to the travel lodge hotel instead which alright was only 5 minutes walk extra but the stress would've been easily avoided if communication would've been sent via email soon as it was booked.
Overall they did 'good'
www.chillisauce.co.uk

Reply from www.chillisauce.co.uk

Hi Vicky,
Thanks for your review, and also a thank you for the recommendation to your friend too.
Sorry to hear that part of the weekend wasn't as you expected. With regards to this Hen weekend, it was noted that your group leader made a request for the central Ibis as it was well located for the night life. Unfortunately the specific address was not mentioned, so we booked in to the Ibis at Temple Meads as we get very good feedback on it in general, and it is located centrally near the train station. It was only later realised that there was a slight miscommunication, as you mention, due to there being the two Ibis Hotels so close to each other. Unfortunately the other Ibis had no availability, so we managed to get things changed to the Travelodge at the last minute to help the group with the situation and get you as close as possible to the club.
I am glad that you had a good remainder of the night though, as Pryzm is a very popular location for our Hen groups to finish the night.

If you would like to discuss this further please send an email to support@chillisauce.co.uk.

Regards,
Chillisauce
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Took a good holiday to the next level ensuring we had the best time!

The organisation really helped what would have been an un-organised lads holiday, this ensured we could actually do everything we set out to do and more. Having events booked with all travel etc sorted really allows you just to enjoy the break!
Our rep Natalia was very good, spoke excellent English, was patience but also assertive when needed :) - she made sure we got the most out of the days we were in krackow.
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Definitely the place to go when organising a Hen Do... we had a fantastic time!

Jute dealt with my reservation and she was extremely helpful and couldn't do enough to help me. We organised a Bollywood dance class and the whole lesson was a lot of fun. It was arrange in a central location close to where we were staying and was in a great venue. I booked the lesson with Jute over the phone and once the deposits were paid I was able to upload the names of the ladies in my party, Jute spoke to me in a really friendly and helpful manor and as a direct result of her excellent customer services, if I were to book another event with Chillisauce I would specifically ask for Jute to deal with my booking. She is a great representative of your company.
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What an absolute rip off! Poor value, I would never go with them again.

We went on a hen do to Berlin with 13 people where we had two events organised by Chilli Sauce. The first was a bar crawl where we were supposed to be taken to 3 to 4 venues over 4 hours. The first venue we went to was a fairly average bar where no area was reserved for us so we had to stand around for ages waiting for a table. Our guide then proceeded to smoke and chat to her friends for the next 2 hours. She then took us to a club where we were able to get in on the guest list but she then promptly left us there, 2 hours into our 4 hour bar crawl. This cost each person £15 and didn't even include transport.
The second event they organised for us was 4 hours at a spa. We were given tickets and told to find the spa ourselves. On getting there we found out that the spa ticket cost €24.50 per person on the door but Chilli Sauce charged us £50 per head. The spa was basically a public swimming pool with some saunas and steam rooms and our £50 didn't include any treatments or even towel hire that we had to fork out another €3.50 for. It's outrageous that they charged more than double the normal price for the spa for providing no service other than booking some tickets in advance for us when we could have easily purchased them at the door.
www.chillisauce.co.uk

Reply from www.chillisauce.co.uk

Sorry to hear of your disappointment regarding the weekend that was organised for you.
We have spoken with our suppliers in Germany, and double-checked with the guide as to what happened. You initially went to a bar and stayed there for 2 hours. Other bars could have been visited after this, however your group made the decision to go straight to the club from there. As your group did not want to walk to the club, cabs were organised for you at the time. The guide walked to the club as there was no additional room in the cabs. Had you decided to walk to the club it would have only been a 10-minute walk, which is why transport is not included. The guide then assisted in getting you in to the club on arrival too. The guide did not chat with friends, she actually had her boss come in to speak to her, and there was also another guide from another group who was in the bar at the same time too.
Thanks for the feedback regarding the spa. We regularly receive good feedback for this activity, and have never had complaints about the facilities there before. We will however ensure that our suppliers are informed of this feedback and pricing to the public to ensure standards are kept high.
Please also bear in mind that this was a weekend of activities that we were approached to organise just 24 hours before you were due to fly out to Berlin, so we did our utmost to ensure this weekend ran as smoothly as possible given the time-frame we were given.

If you would like to discuss this further please send an email to support@chillisauce.co.uk.

Regards,
Chillisauce
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Chilli. Saucy. Takes the hassle out of organising a stag do

I booked a couple of activities with Ashley, who was perfect. All communications were prompt and accurate and I felt they were there if I needed them, but without being deluged with spam or upselling. I did it mostly by phone because the website is a little clunky - although it allowed me to keep tabs on the situation. The day went smoothly, with minimum hassle - we just turned up and did our thing. Essentially, IO can't fault the service.
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Quality service, value and great communication

Lauren Willis from Chillisauce.co.uk, was super helpful throughout. This was my first experience organising a Stag, and she was very reassuring and supportive. Making the whole experience a relaxed and enjoyable one.

I highly recommend this company and will be using them again for future Stags/Events!
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money for nothing!

really disappointed at the service and the time to deal with complaints!... made a booking in Glasgow for a hen party and paid £30 deposit. Once it was paid, I heard nothing about booking, not even a confirmation of payment and had to chase it up. I was finally told that booking was confirmed, and so I checked with venue before asking for everyone's contributions only to be told by 2 different memebers of staff on 2 separate occasions that NO booking had been made. Needless to say I cancelled my booking, and unsurprisingly lost my deposit. It was clearly all just a con all along. this company has pocketed my £30 booking fee for a booking they DIDNT even make. I now have the event sorted elsewhere and it was organised in a day- not like the saga dragged out by these cowboys!!! If you are looking for a recommendation, I recommend you look elsewhere!!!
www.chillisauce.co.uk

Reply from www.chillisauce.co.uk

We are sorry to hear of your dissatisfaction regarding your booking with us. Chillisauce takes customer satisfaction as paramount, so have looked into the situation and as stated to you previously, cannot see any error here.

To reiterate the points already discussed, your Event Manager booked you and your group into a Glasgow Central venue for the agreed activity on the agreed date and time.
We reserve the right to not confirm venue details until 6 weeks before the event (when the final balance is confirmed) as these can sometimes change subject to availability, but will always be a central venue as stated in your quote.
After taking the deposit at booking we will work on getting everything organised for you, and once all is confirmed with our suppliers we will send over your booking confirmation.
You made the booking with us over the phone on the Monday afternoon and your confirmation was sent the next day on the Tuesday. We consider this a suitable time period.
At your request we disclosed the venue details early, as confirmed by our supplier at booking.
We confirm conclusively that this venue was booked and confirmed with the venue and Life Drawing supplier at the time of booking, so we have delivered everything as per your request.

When booking with Chillisauce we provide a service to book and confirm all the activities and venues on your behalf. To which in all circumstances we delivered.
All correspondence is with ourselves and the supplier, as in most cases we deal with group/agent representatives separate to who the public would speak to. So regretfully we can’t be held accountable that you contacted the venue directly and an employee there gave you this incorrect information, and in turn lead you to feel apprehensive.
We received confirmation and subsequent confirmation of the cancellation, so we are in no doubt the booking would have run seamlessly had you proceeded with us.
If you would like to discuss this further please email us at support@chillisauce.co.uk

Chillisauce Ltd
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hamburg

delightful would def recommend to anyone wanting a hassle free stag
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Brilliant stag do, easily organised in a city of sin.

We went to hamburg. Every taxi booked by chilli sauce turned up on time so very hassle free for a group if 14 blokes. Go karting exceeded my expectations, the chap could of explained a little more about the best way to do it but there was the language barrier. Any who the adrenaline over shone this.
Great tour with an absolutely stunning local girl... Gave us a brilliant night our.
Great weekend.
You could do everything that chilli sauce did yourself and save a little dollar but for the ease of having it all sorted there well worth it.
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Great fun & hosting in an awesome city, well worth it.

Excellent hosting with great knowledge of the best bars and clubs.
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Chillisauce were amazing

I had a last minute change of plans trying to organise my mates stag week-end and I turned to Chillisauce. I dealt with a lovely lady called Terri and she took control of everything and organised the whole package for us.

I had 10 days to finalise all the details and she did it in 1 day. Without Terri and Chillisauce I most probably would have been given the tag of "Worst best man ever"

I highly recommend this company.
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Brilliant organisation

Hi ya Lola-Rose
Brilliant time had by all! Chilli sauce has got to be proud of the fantastic organisation and quality of the service they provide. This Includes dealing with a very friendly and fun lady like yourself.
Hotel lovely, clay pigeon shooting fun and brilliant and the staff there were friendly and very helpful. Credit to them. Finishing off with the pool and 24 free beers. What great value and also great service. £150 for all that what a bargain. Thanks to yourself for making the whole booking stress free. Take care.
Scott stocking
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Epic stag weekend - thanks Chillisauce!

Chillisauce experience was great and stress free as they provided clear information about the weekend and the events.

Payment was really easy as website allowed us to set up a group account so everyone could make payments/ installments as and when they could. This took hassle of the best man having to chase everyone for payment and it was easy and quick to check the payment history and outstanding balance.

The weekend and the events organised by Chillisauce were awesome! We all had a fun and enjoyable weekend in Manchester and at the events in the surrounding areas (Leeds, Halifax and Chester - fun and adventurous mini-road trips). The apartment and clubs/ bars in Manchester were superb...great music and vibes.

Would have rated 5* if more info was provided about public transportation methods from Manchester to the event locations e.g. good Cab firms to use and rough idea of the cab prices.
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Can't rate them highly enough

Arranged a stag do for 9 in Krakow through Chilli Sauce. Terri was amazing all the way through, updating us along the way and making sure we had everything done in time. Everything was very easy and took a lot of the hassle out of organising a stag do.
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A perfect weekend arranged and delivered by a company with GREAT communications and organisational skills.

It was Nicks stag do and John knew that something special had to be done! With so much pressure on his shoulders he turned to Chilli Sauce. The rest of us were left scratching our heads as to what use Chilli Sauce would be in arranging an event as I personally couldnt see it being used for anything other than dinner!

John laid out to us what Chilli Sauce could organise for us and it all fell into place. We made our choices and headed off to Brum for the weekend.

The hotel was great, Brum was great, the paintballing was great, the quad biking as great and the Zombies were EPIC!!!! This would have been a real ball ache to do without the assistance of Chilli Sauce who already have all of the contacts necessary.

Nothing, absolutely nothing went wrong with the weekend. These guys were totally reliable and well worth getting involved! I would highly recommend them!
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Great company - good reps and great Banter.

Riga was a great place for a stag.

Party on Wayne.

Watch out for scammers - stick with the reps and you will have fun.
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OUTSTANDING!!!!!!

Organised a great weekend in Cardiff for 28 guys on a stag event. great clubs and white water rafting was amazing...A MUST!!!
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Best Stag ever

Went to Riga, 15 of us. It was epic. Hotel was the nuts and all activities were top notch as well.
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Great hassle free event organising

If you want to organise an event for you and your mates, then Chilli Sauce is a great online company to do it with. There is an online payment facilty where all of your mates can log in individually and make their own payments in installments. This saves you the hassle of gathering up all the money, people not paying, cancelling and you being left out of pocket.
Loads of events to choose from and the staff will tailor things to your budget.
Liverpool was a great couple of nights out and the Travelodge was ideal budget accomodation. Taxi's a dirt cheap in Liverpool and the bars and decent and plentiful. The white water rafting was brilliant in Wales.
I'd definitely use Chilli Sauce again to organise an event.

www.chillisauce.co.uk Details

About this company

Visit Chillisauce.co.uk

Contact information

Call us on: 02078511259
We live here: 79 Wells St
W1T 3QN London
United Kingdom

Category

Chillisauce.co.uk is ranked 294 out of 503 in the category

Chillisauce.co.uk is ranked 22 out of 54 in the category Recreation

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