I needed to raise some money for my cars MOT so dug out my old DS and Gameboy games I no longer played. Got a quote online by submitting the barcodes, agreed the amount and requested a (free Postage) label to send my parcel.
This came within 2 days and i sent off my parcel.
I had emailed Chillout Games to advise the parcel was enroute and also requested if they could consider a higher evaluation as my games were in excellent condition.
I received a prompt reply to say once the parcel arrives they would consider this.
They sent an email to inform me the parcel was there and i was 3rd in the queue then another a little later to say I should have a new quote by lunchtime.
True to Paul's word, I had a new quote which included an 'excellent condition' bonus.
I was so impressed with the service I received from Chillout Games and would definately recommend them!
I recently bought Valkyrie Profile 2 for the PS2 and it came very quickly! The estimate on Amazon was quite long but one of the staff members send me an e-mail saying to ignore it and they'll send it via royal mail 48, and it arrived two days later. Very good condition, and it works perfectly, even though I was worried there would be some problems as my PS2 is quite old now! Will definitely buy from them again!
I ordered Halo Wars: Limited Edition from Chillout Games; it came in less time than was estimated by Amazon and the product was in flawless condition. Members of staff keep you updated on your order status by e-mail which to me is outstanding customer service.
I recently ordered a copy of The Legend of Zelda: Link to the Past for the Super Nintendo and couldn't be happier with the game or the service. It arrived after just two days in great condition with everything packaged nicely in a secure box. The game's box and cartridge were even individually sealed which I think is a great idea for keeping everything in the best condition possible.
I'll be checking out the site regularly and it'll be one of my first stops when looking for a game!
I've added chillout games to my favourite online shops, I bought Homefront for ps3 and it was as new, in excellent condition and well wrapped for protection, it even had a bit of bubble wrap inside the case to stop the disc from popping loose, something that has happened before when I bought from another buyer and the disc got scratched. I will definitely buy from chillout games again, in fact I won't look anywhere else. Thank you for a great service all round.
I've been shopping from Chillout Games for a number of years now, & not once have I been disappointed. Every game is cleaned, tested, & then shrinkwrapped before being sent off by free 1st class post, on a next business day delivery. If you have any query or question about any item, all you need do is ask, & you're replied to within a day. There are a huge number of titles available in stock, for pretty much every retro console, including the modern ones - & all at very good prices. I don't & will not buy my retro games anywhere else. Highly recommended.
Johro Haze found this review useful
Took just over a week to get to Australia from the UK. Great postage time and overall service.
Replied to my questions very fast and answered any questions I had. My games came in great condition, no troubles at all playing them.
Will definitely buy from again!
I found Chillout Games last week and tried them out. The order was received the next day, packaged so well that it would have survived a nuclear attack (well almost). The games were also in very good condition and as described.
The website gives detailed info on the condition of the game and it gives you a choice if you don’t mind buying a game without instructions, you pay less for it. I like my games as complete as possible and not smashed to bits so I picked two games listed as in very good condition. I wasn’t disappointed, they looked almost new.
I purchased Crackdown and Mercenaries 2 for the XBOX 360, I paid a total of £9.90. Very good value.
Highly recommended. Use them for your gaming needs.
Johro Haze found this review useful
Being silly I put the wrong pay pal email adress and when I realised became very worried I sold precious spyro for nothing and used the get in touch part of the website to let the company know 5 minutes later they replied and fixed the problem even though it was all my fault. Also super speedy payment!
Thank you guys :)
I received a notification that because of my honest and well-intentioned feedback to help other users of Amazon decide who to shop with, that my account was frozen, despite my comment and rating actually being positive overall. I see this as a pathetic and dishonest attempt of this company to bolster their own ratings artificially by suppressing even slightly negative viewpoints.
For this reason I would recommend avoiding this company.
I've been shopping from Chillout Games for quite a few years now, as I am an avid gamer & I collect PS1 & Sega Saturn games. I can so highly recommmend these people for not only their vast collection of very rare retro games, but also for the superb customer service & speed of delivery. For the most part, I always get my games the next working day, & in totally mint condition, as they are cleaned, tested, & completely scratch free.
The customer care is unrivalled!
Anytime I've had a query, my email or telephone call was answered straight away, & you always get very good, courteous service & aftersales support.
The website is very easy to navigate, & gives all info, youtube footage of the games, & reviews of each & every one. You even get given a link to some gaming sites & cheat codes once your games arrive in the post.
Basically, I can't praise Chillout Games enough for all they do.
Great job guys!
Michael, the Italian Stallion.
Well my experience was very positive i was given very good prices for games i kind of thought were quite rareish and also decent prices for the lesser games but the best bit of all was how quickly the transaction was turned around the money was in my pay pal account in i think it was 2 days or 3 at most after the courier had collected them which is pretty exceptional as another place i sent them to before i tryed chillout games took 3 weeks to get my money to me.
The followup email i recieve was very curteous and explained about any variations in the payment i got to the one which i was quoted and i was very happy with the outcome.
I was so pleased ive just finished boxing up most of the remainder of my games and plan to send them off very soon.
A very good experience all round and it felt quite personal with the followup email not like alot of places you sell to which can feel very annoymous.
Went round a lot of sites, and I have to say these guys by far gave the best return. Nearly all the other didn't want to know about my old GameCube games and those that did, didn't give me anything great to write home about. These guys gave me £52 including a bonus if I paid the postage which they provide a link for to Parcel2Go , which basically cost less than the bonus they gave. Well done guys
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