All the people here are lovely. Good food at good prices. The last time I went there my food arrived 20 minutes before everyone elses, so I had finished and had to sit awkwardly whilst everyone else ate. The lady serving us noticed, offering me chips but I declined. After we paid the bill she came up with a free dessert for each of us because of the problem, which was lovely. Despite some of the bad reviews on here, all the staff at the Cheltenham branch are stars.
Chiquitos has to be the worst dining experience I've ever had. Having never eaten there before, I was excited to try out their menu, but my eagerness soon turned to utter dissapointment. First and last time I'll ever go there.
Upon arriving at the entrance, we were looked at by the passing staff, but not spoken to or acknowledged, which was very strange. When we were finally allowed to sit down in one of the darkened corners of the restaurant, the staff member took his sweet time in finding menus for us, which actually was just the beginning of this painfully slow service.
You'd think ordering a simple beverage would be as simple as either opening a can or filling the glass up from a dispenser. No idea what the staff were doing as the drinks took around 5 minutes to arrive which probaly isn't that long to wait... had it not been us as 1 of the only 3 tables occupied in the entire restaurant. The starters took 20 minutes to arrive, and the nacho-things we ordered where actually moist and tasted stale, and it was barely warm and didn't taste great. It was at this point when I realised I needed to get out of here, but we still waited for the rest of our meal. As for the main course, it took a good 40 or so minutes to arrive. And even then, it wasn't even hot, just luke warm. Infact I stuck my fingers in it and took a photo to post on my Facebook to share my experiences with my friends, which prompted them to also reveal they had bad experiences eating at Chiquitos. The restaurant is not even busy and I have no idea what the chefs in the kitchen are doing, but a bunch of meatballs and some rice surely can't take that long to cook?
sure enough, we weren't the only ones suffering, as another table near us was complaining about the service. I couldn't be bothered to complain, having worked a mean shift earlier and not in the mood for confrontation. Well, thank god it all came to an end and as I left, I muttered "I can't wait to get out of here" to one of the tables as we were leaving. Last time I ever set foot in any of their branches.
Being involved in the food industry myself (just as a regular chef mind you, not a managerial expert so don't think I'm a know-it-all), I can't help but mention that there are so many things wrong with Chiquitos, especially with the professionalism of the staff, I'm baffled they still remain in business. Unfortunately the experience was so bad I started using the Chiquitos word to describe things I dislike, albeit with slightly mispelt letters to rhyme with a certain naughty word. I'd definately recommend to everyone to AVOID Chiquitos at all cost to prevent utter dissapointment and a waste of money. Like I said, first and last time I'll go there.
I've been twice now, two different occasions, two different restaurants. Once on a Saturday night in Hertfordshire which was reasonably busy, once on a Monday night in Hampshire where there were only 2 tables active, although both reasonably large but both working on a pre-order system. On both occasions the service has been lousy, the staff forgetful and its taken nearly 3.5 hours for a 3 course meal. Each time the bill was incorrect and the staff seemed perplexed on how to remedy their own errors! The food itself is reasonable for the money but having tried twice I'll never return and I doubt others at the table will either.
Yijian Fong found this review useful
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