Chocolate Now! reviews

Excellent customer service.

I have used this company for several years and will continue into the future. I can always depend on great service, wonderful choices and goods sent out on time. I live in Canada with relatives in the UK and Chocolate Now allows me to remember special occasions in a convenient and delicious way.

Sincerely
Barbara

great product

great delivery and great chocolates

The person I sent them to was delighted, both with the packaging and the contents. Will do it again for sure!

The person I sent them to was delighted, both with the packaging and the contents. Will do it again for sure!

Lovely chocolates, great service

I have used chocolates now for a number of years. The chocolates are always delicious and the e service is a great idea

Fantastic

I am told the chocolates are divine and everything arrived on time. No problems at all.

Simply the finest chocolates we have ever tasted in our 60 years !!!

These are fantastic Belgian chocolates of the highest calibre and taste. They are absolutely sumptuous. We are chocaholics from way back-----we've tried every brand and national make of chocolate, including Swiss and Belgian ( and the under-rated French), both here and in the their countries of origin.
chocolate-now.co.uk have a modest website and poor advertising facilities when they should be shouting their wares from the rooftop with far more advertising, a far better website, more coverage in Europe and America and a much more "professional" approach to their whole sales' agenda. Having worked in advertising and marketing for my whole career before retirement, I would love to have had choc-now's account to handle. Also, a good IT company should improve their website and also widen its availability outside the UK.
Everyone who appreciates chocolates MUST try these chocolates ! I think choc-now should offer a free trial offer of a small package of 2 single chocolates of buyers' choice if the buyer also buys a box ----with the 2 chocs sent out free in advance, and then allow the customer to cancel the box if they do so within 7 working days of the 2 free chocs being dispatched. In fact these chocolates are so outstanding that they have given me so many ideas for improving sales ( and customers' sheer delight) since my wife and I ate a box of 50 over the Xmas period ( and WE were able to choose the flavours online ourselves !).
This company and their chocolates deserve some sort of award as the best chocolates ever sold in the UK.

Excellent presentation and wonderful taste

An easy method of sending gifts to the other side of the world. They said that the packaging was exquisite. All arrived in time for Xmas. I will definitely use this supplier again. Thank you

Ron B found this review useful

Great service.

Good way to say thank-you,or just for a gift.

What to get chocoholics for Christmas or any other occassion

We have family in the UK and wanted to get them something special for Christmas. As they are avid chocolate lovers, Chocolates Now! was just too mouthwatering to resist. The presentation on the website matched what our family members received. The gift was delivered at the allocated time. We look forward to hearing all about how much they enjoyed their gift!

Ron B found this review useful

Spectacular Service

I would highly recommend using this service - I live overseas so haven't ever had the pleasure of trying the chocolates but I have used the service many times and have always found it so easy and efficient - and the feedback I get from those who've been on the receiving end has always been really good - I will continue to use this service and do not hesitate in giving my recommendation.

Ron B found this review useful

I have been very happy with the service provided

I have been very happy with the service provided

Absolutely beautiful in every way!

My son said that the chocolates were beautiful and so was the presentation and wrapping paper. Absolutely everything was excellent, so I obviously made the right choice by ordering from you. Thank you very much.

Ron B found this review useful

Chocolates were good but I will never order from them again!!!

I ordered chocolates for my father for his Birthday at the beginning of December. It looked like such a great place that I ordered a larger order to be shipped just before Christmas. Two weeks before Christmas my Mum called and said the second box had already arrived. Hardly "just before Christmas" as I had requested. I wrote to them as instructed if I was unhappy and got a auto reply saying they are already closed for Christmas and won't return until Jan 2nd. What a bunch of bs. They could have said that on their website that they close that far before Christmas and therefore all orders would be shipped well in advance of Christmas. I would have NEVER ordered from them and would have ordered a hamper instead as I have in past years. I will NEVER order from this company again.

01 January 2013

Reply from Chocolate Now!

Hi Mary,
I'm very sorry to hear that you were dissatisfied with our service.
Due to extensive flooding throughout the UK, there was significant disruption to all delivery services. We therefore sent all "Xmas" items one week before the recommended last posting date for Christmas (which was 20th December this year), to ensure that everyone received their gifts before Christmas. It appears that your order was one of the few unaffected by this disruption, so it arrived earlier than planned. If you required delivery on a specific date, this option was available on our website, by selecting one of the premium delivery services.
Our Christmas shutdown is timed to coincide with a period when there are no delivery services available in the UK, and no one is placing orders. Because of the way Christmas falls in 2012, this was one day earlier than normal this year.
Please accept my apologies for any inconvenience this may have caused.

Chocolates Then Chocolates Now Chocolates Forever

Every time I had a question, Vicky immediately responded with professionalism and understanding. I would have no hesitation in recommending this company or using it again.
Very very happy with the product.

Ron B found this review useful

Fast reliable, and a sweet way to say I Love YOU, and thanks for being You.

Hi, glad you loved the chocolates, I hand picked them for you. as there are always some in a shop box that we do not like, thats why I picked them, just for you.
if you wish to send some to a friend, I will give you the address , so you can get them online. Its a fast service, at a great price.

i

Excellent chocolates and service.

All the recipients of my gifts wax lyrically about how gorgeous the chocolates and how beautiful the gift wrap is. Unfortunately I have never tasted them as I live in the USA but this company is one of the best I have found for ease of sending gifts to the UK and Ireland. The service is thoughtful, prompt and efficient - what more could you want?

Ron B found this review useful

excellent chocolates, prompt delivery

These chocolates are lovely and it is great to be able to pick your own favourite choccies!!
The choice is amazing and the service is always prompt and reliable. I have sent my family these chocolates and they have all loved them.

Ron B found this review useful

Choc's Away!! 1st class all the way

Excellant service,

Excellent quality, reasonable pricing, outstanding service!

We are amateur chocolate connoisseurs. The variety of chocolate on offer from Chocolate Now, as well as the quality and value have made us staunch supporters of this firm. Service too is a factor. On one occasion we omitted some crucial data from our order and received an immediate courteous response from their order desk. If there were a rating for this company we would give them five stars without hesitation.

Ron B found this review useful

An excellent service and yummy chocolates

Vicky was really helpful as the first chocolates ordered were not delivered - lost somewhere in the depths of the English Mail System. So she replaced them with no quibbles - an excellent service and we'll certainly use them again,

I find the service second to none for product, presentation and satisfaction. What more can I say?

I have used Chocolate now on a number of occasions and will continue to do so. I cannot fault their efficient and 'on the ball' service and continually recommend them to my friends. I continue to get profound thanks from all recipients I have had the chocolates sent too. Well done!

Reliable, Affordable, Delicious

Good service - they keep us informed of 'specials' and manage to keep their product in our minds without being pushy.

Great chocs and fab service

Haven't opened the box yet but on past experience am sure everything will be perfect!

Quick, good and reliable

I just wanted to have a nice detail with a work mate and you made it easy and possible.

Good, but not that good.......

The delivery of the chocolates was very fast indeed. However, the products are a little disappointing. Don't get me wrong, they are nice, but not really worth the very high price paid. The fruit flavours are a little bland, should have had more depth. I would also say that the chocolate is not of the highest quality. These chocolates are no better than what you'd get in M&S or Thorntons but are a lot more expensive.

I love the way I can chose each chocolate and the wrapping !

This is a great place to get great chocs! Theyake a great gift , are always really appreciated and very reliable.

Who does not like chocolate and these are the best!

I have purchased these Chocolates on many occasions for family members. I love choosing the Chocolates myself for them, it makes my gift feel more personal. They are always beautifully presented and gratefully received .
If you are going to have chocolate then have the best ....

Excellent service and product.

Excellent service and product but could be more accurate with your delivery times.

18 December 2012

Reply from Chocolate Now!

Hi Carol,
We can promise delivery on a specific date, but only when you select one of the guaranteed delivery options.

Excellent service and quality

Good service and quallity

Chocsational perfect presentation, A gift to be proud to give.

Hi Have you heard of Chocolate now, ordeing from Australia, I know that I can trust the quality and the delivery is always on time. It always gives my UK friends a huge surprise when I send them Choc now Chocolates ,They are presented so so well, that they don't want to open them and spoil the wrapping. It is so easy to arrange a delivery, and I tell all my other friends about Chocolate Now,

Fantastic Service and Goods

These chocolates are really great!

Beautifully presented chocolates and my wife tells me they are delicious!

The chocolates arrived in the post and were beautifully gift wrapped and when the box was opened the chocolates looked amazing, Cynthia assures me they are delicious

they pleased mother !

found the site via search engine , choosing paying and delivery were spot on .

lovely chocolates, wonderful centres, thoughtful giftxx

i love these chocolates, you can choose each one yoiurself and also a card will be typed for you to the recipient, you can also get them wrapped and delivered, special treat for a loved onexx

Splendid - as usual!

Since my sister first sent me some of these chocolates, I have used Chocolate Now many times, and the service and quality never fail to please.
Those I have given the gifts to always get excited about making their selection...though it is difficult with such lovely goodies to choose from. The seasonal variations add interest, so you don't always see the same chocs.
I have sent chocs to addresses in the UK Europe, and they arrive quickly and safely regardless of destination.
One of my favourite gifts to give anyone.

Simply Decadent and Delicious

I followed up to make sure that the order had been received
by the person concerned. I had only put a " V " as the sender
and this was incorrectly stated on the order as a " L ". So
the receiver did not know who the order was from until I asked if the order had been received. The receiver then put 2 and 2 together - this was not a problem
but it took time to resolve. (My mistake)

The response that I received was that the chocolates were delicious and all 30 chocolates had been consumed within 48 hours of receipt. Hopefully they were shared amongst friends !

I will definitely use the service again but will make sure that I put
my name on the message and not just an initial. It is reassuring to know that there is a company who offer a top quality product and professional service that one can rely on with confidence. I will definitely be placing more orders with CHOCOLATE NOW !

27 November 2012

Reply from Chocolate Now!

Sorry for any confusion! I'm glad to hear that your chocolates arrived ok though.

Fantastic

I made the order in Austraila for my Mum in England . They dilivered on time and Chocolates were FANTASTIC according to the chocolate expert MUM Well done Choclates Now Ordering on web site was easy secure and trustworthy will be ordering again .

On the other side of the world.....

Being so far away from loved ones it is great to know that we can organise gifts with no fuss. The Chocolate Now website is extremely easy to use and being able to select the chocolates ourselves makes it more personal. The variety of packing and wrappings is great and we always have fun making our selections. The chocolates (I am told) are delicious and a large variety makes every gift different. The staff are extremely friendly and are quick to respond to any queries I may have. Delivery is always on time.
I would have no hesitation in recommending Chocolate Now if you are organising it from afar.....

excellent service

the order was despatched promptly, the chocolates were of excellent quality and the person that i sent them to was delighted

Delighted

I have not tried the chocolates myself as they were for a present for a friend, but they came very quickly, packaged very nicely, and my friend says they are delicious so will definitely order again.