Tried, for nearly half an hour, to leave a review on Ciao, about a Breville Deep Fat Fryer we'd bough that leaked. Got to the 'Publish Review' bit, and simply got a message 'Alert', with an 'I' symbol next to it (presumably 'information' but clicking on it produced no results.) Went back to the review and there were no data fields highlighted - so what's it about? I wondered if it was due to the box saying 'How much did you pay?', so tried 'thirty two pounds'. then got a data entry message saying 'text too long.' Tried '32.99' got a data entry message saying wrong format. Tried just 'thirty two,' and got the alert message again, with no data fields highlighted - i.e. back to square one. Pointless waste of time, so gave up at that point.
But for anyone who's interested - since Ciao aren't, obviously - the Breville VDF064 - 2L Compact Deep Fryer we bought 8 months ago, leaks. Had to bin it.
This is one of those sites that seems to have adopted the mantra of "If it ain't broke, don't fix it" - and like it implies, there is nothing functionally wrong with the site, all the links seem to work and you eventually find what you are looking for, but as far as user experience is concered, it is pretty obvious that it has been neglected the past few years and looks like what I would imagine a new website to have looked like in 2002.
I ditched Ciao surveys when this happened: A few surveys I took were 'lost', Ciao did not award them and c-s said no-records found. Ok so I started to write/take down not only the survey no. date reward but also surveys' address from the address bar, what the survey was about, screenprint of several pages... Then it happened again, a further ciao-survey I completed was lost but this time c-s could not deny I took it since I was able to provide several info about the survey that were available only if you took it (as described).
So c-s said that this time they were awarding it but not anymore in the future if s.thing similar happened. I found this attitude unacceptable and close to dishonest because I take a survey as I know what I will expect from it, either a payment-reward/points or prize draw. I can only trust prize-draws BUT if I know I will be rewarded £xx for completing a survey I EXECT THIS to be awarded!!
I now think Ciao c-s attitude TOO BAD! And I Don't Like to be taken for a ride!