Ciao reviewed by

18 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Unacceptable customer service attitude

I ditched Ciao surveys when this happened: A few surveys I took were 'lost', Ciao did not award them and c-s said no-records found.
Ok so I started to write/take down not only the survey no. date reward but also surveys' address from the address bar, what the survey was about, screenprint of several pages... Then it happened again, a further ciao-survey I completed was lost but this time c-s could not deny I took it since I was able to provide several info about the survey that were available only if you took it (as described).

So c-s said that this time they were awarding it but not anymore in the future if s.thing similar happened. I found this attitude unacceptable and close to dishonest because I take a survey as I know what I will expect from it, either a payment-reward/points or prize draw. I can only trust prize-draws BUT if I know I will be rewarded £xx for completing a survey I EXECT THIS to be awarded!!

I now think Ciao c-s attitude TOO BAD! And I Don't Like to be taken for a ride!
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