City Link reviews

City Link reviews

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certainly upped their game since I last used them!!

Living in a remoter part of Scotland for the best part of 20 years couriers are a way of life. A few years back I had had repeated bad experiences with City Link and vowed not to use them again. I ordered a fragile item on line and on on contacting the supplier for the consignment ref my heart sank when I was told it was City Link.
Well, I put my hand up, I was proved wrong!!
Excellent service, arrived within the window and outside normal hours, and a very courteous driver to boot!!
To quote Arnie "I'll be back"
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did not follow instructions, i am inconvenienced

asked for package to be left behind house, package taken back to depot, not very happy. I have asked amazon not to use city link for my deliveries in the future
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Very prompt and courteous

This was a delivery (from Reading area) ordered on Saturday and promised for Monday. Even so, delivery by 9am was pretty darn fast and almost caught me out - I'd told the sender that I could be out until 10am but this info didn't reach City Link. Very courteous driver, would recommend City Link as a delivery service.
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Why give tracking information that is totally bogus?

This company is trading like it is still the 1970's, Bad service and bad communication. Use a different company that is my opinion.
City Link

Reply from City Link

Good Morning Mr. Tindall,

I am sorry to hear that you are unhappy with the service that City Link provide. Can we help at all? Please email customer-relations@city-link.com.

Kind regards,

Daniel
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Excellent experience, could have been a bit more organised

I had a bit of fairly heavy machinery delivered by City Link recently - around 120kg, so not light. The depot forgot to send it out the day they said they would, but a call centre worker got it all sorted out and out for delivery in the afternoon. The driver was incredibly helpful - even helped me unpack and reposition the machine. Top work.
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They are lying scum

they are the worst ever amazon use them and more fall them they are taunting there name with lies u wait in all day get things from others them they claim no one was in and mess you about happen to me now 2 times and amazon really need to let them go under and good job
City Link

Reply from City Link

Good Morning Terry,

I am sorry to hear that you are unhappy with your recent experience with City Link. Is there anything that we can do to help?

Please email customer-relations@city-link.com with your consignment number and we will be happy to assist.

Please accept my apologies for the inconvenience that has been caused.

Kind regards,

Daniel
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On time every time

City Link have recently surpassed UPS as my favourite courier.

FedEx are a bit tricky to deal with
DPD often don't bother coming
Yodel are...well...you know... (chocolate teapot)
Parcel Force are also very good but I don't get to deal with them often
TNT are also great but again, I rarely deal with them.

All my City Link deliveries come before 8am (usually just after half seven). This is fantastic as it means I never miss a delivery - I haven't left for work yet. I always miss other couriers because they don't come until midday at the earliest.

My driver (I've never asked his name) is very courteous, and quite charming. He always makes friendly conversation, and manages to make something as mundane as signing for a parcel into quite an enjoyable social function.

City Link's delivery time also has the added benefit of making lie-ins a thing of the past - I'm always at work on time now! On the other hand, my driver has my sympathy as I've answered my front door in some states at half seven!

Bravo, City Link.
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Worst courier service in London

harrasing and torturing experience is what I can say..rude impersonal and dishonest.They are incompetent.
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Poor unreliable Company ! Never use again!!!

I have tested this courier service out fully to see how good they are, and i can honestly say i will NOT be using this company ever again. They have failed collection not once but 2 times on several occasion and sometime 3 times. I have many unhappy customers due to this company not collecting my parcels to deliver. This has happened many times so i have now concluded never to use them again!. Think very hard when using these guys.. they will fail you 70% of the time. You are very luck if you get a good service first time round but try them again i can assure you that you will soon find out how they perform.
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Incompetant

Left a message on my document in the additional notes "neighbours are friendly - 102" and the degenerate incompetent delivery driver could not link the dots. So now my parts I'm waiting for to fix my car of which I have booked time off to do is now on hold purely down the degenerate member of staff I was unlucky enough to be dealt. To top it off I get smug little moron with nothing but glee in his voice about my predicament. I find this disgusting and unacceptable. Yes they can hide behind call centres. But they still have bills to pay. Like insurance. I wonder what would happen if every disgruntled customer took it upon themselves to exact sweet justice to there vans. Being in the insurance industry I can imagine the fleet insurance costs would sky rocket. Hopefully forcing them out of business. We can but hope. Bored of collecting mail from post offices.
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Collected parcel from wrong address & wont refund for not collecting mine!

Got email on the morning of the collection day 31st March to say that collection would be between 09:00 and 17:30, I stayed in all day and at 17:30 used the Live Chat to find out why the parcel hadn't been collected although the Tracking said that it had. Live Chat person Rowan said the tracking was wrong and that in any event collections were between 07:30 and 18:30, I kept him talking until 18:30 and parcel still not collected so cancelled my order and asked for a refund. Following morning I went to Motherwell depot to complain, they phoned the driver and apparently he had picked up parcels from a different address, and they had been delivered and signed for before I got home. Got email from Samantha Barker on 7th April to say that Request for Refund was refused because the tracking said that the parcels had been collected and delivered. I emailed twice to explain that it was not my parcels that had been collected and delivered but no response. Used Live Chat again this morning, 10th April to find out what was happening, told by Sarah that she was waiting for a reply from the depot and would have an answer for me today, I asked what if I didn't get an answer today and she promised that I would. At 5pm used Live Chat again to see why Sarah had not given me an answer and Dianne was unable to help because she was waiting for the depot to respond. The Live Chat people say they don't have any phones and can only communicate to other members of the same company by email, if Rowan had been able and willing to phone the driver when I first called this would have been avoided, if Sarah or Dianne had been able or willing to call the depot they could have had an answer today, but unfortunately I will have to wait. I wonder if the MD knows that his employees are trying to destroy his company, he soon will!
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WoW loving the timed delivery service

Fantastic service from City Link having launched their On Our Way service.- I've personally always had great service from this Company but to now be able to go about my business and know when I need to be home to receive goods. I don't have to stress about school runs or being in the office and can just meander home to receive my goods.

Well Done City LInk!
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Delivered as promised

The 2 hour delivery slot was achieved, Sadly I was unsure hor accurate this was and stayed in all day until delivery was received at 15:47. I would probably be more confident next time a City Link delivery is made.
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Very bad service!

This has happened to me twice. Online status says Attempted Delivery. Yet no card was left behind. In all likelihood they want the sender to pay for the 3rd delivery attempt. Worst company.
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great

Extremely satisfied with the experience, will definitely be using again.
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Terrible Service

My goods from Amazon were scheduled for delivery yesterday - the time slot was changed twice, the order didn't come. Rescheduled for this morning, didn't come. Website tracking showed "Apologies, we're running late". As I couldn't wait in any longer for the order, I called the Customer Service number. After suffering a voice activated information service, I spoke to an agent who informed me that I had asked for delivery to be rescheduled for tomorrow! I advised her I certainly had not and if not me, who had done this? On being pushed, she eventually said it was probably the depot. I was also told my address was not found! No other delivery company has had trouble finding it. She also admitted she didn't really know what was going on, but assured me she would get the order rescheduled for tomorrow before 12. I don't hold out much hope after reading the comments on this site and others on the web.
I would not recommend this company to anyone.
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Excellent Service

Good Tracking web page, and excellent service.
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Parcels delivered by City Link,Arrive faster than you think..

I had a parcel delivered today,by City Link,They are super fast with their deliveries,they were spot on with their delivery time,I will use them when I want to send anything,and would recommend them to anyone,they are first class,well done City Link..
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Dishonest, impersonal and cynical company

I thought this might be unusual until I read the reviews on here. I have just had the experience of lots of people who have left reviews of this company saying they had attempted to deliver something and left a card when they had done neither of things.

This has happened for two days in a row now. The company doesn't seem to care they just trott out there tracking information without trying to resolve the problem. I've had to give up today (3rd day of failed delivery) as I am going on holiday. Incidently the item was needed for the holiday and now is going to cost me money to rent while there.

I am really incensed, I can't believe given the history of reviews here that this still goes on and nothing is done. This company shouldn't be allowed to trade and I will do my utmost to make sure I never use it again and that includes buying from businesses that use them to deliver.

So businesses please take note of this, if you want to keep your customers do not use this company.
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A useless and dishonest company who simply lie about attempted delivery and don't appear to care about the customer.

On Thursday, I ordered some clothes from John Lewis and paid for next day delivery, as I needed the clothes for an appointment on Monday. I tracked the parcel via City Link website, which told me that the item had been placed on the van for delivery at 0802 am and would be delivered between 1227 & 2.27pm. Because they do say that the delivery times are only an estimate, I decided to stay in until the delivery was made. Only the postman and milkman came to the door yesterday, as announced by my dogs. At 3.45pm I contacted City Link and was reminded about the 'all day delivery clause' and that my items were on the van and would arrive. I was advised to ring back later if the parcel didn't show up. Again, when I rang at 5.15pm I was advised that my parcel would be delivered, but at 5.45pm the tracker entry changed to a new delivery date of Monday, with no explanation or further contact. This morning I have received an email from City Link to state that delivery was 'attempted' at 2pm! This is quite simply a lie, as no one came near my house. This is actually the second time in 6 months that this exact scenario has happened to us. My husband ordered a package in December, only for it not to arrive and then to be informed by this dishonest company that they had attempted delivery. They are simply not to be trusted with your goods and it's a real shame that such a reputable company as John Lewis, with their record of customer satisfaction and quality, have a contract with a 'Mickey Mouse' outfit as City Link! - don't touch them with a barge pole!!!!

City Link Details

About this company

City Link - Premium Express Delivery Services, visit our site for courier services throught the uk and worldwide

Visit City Link

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City Link is ranked 46 out of 52 in the category

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