I ordered about £350 of computer parts from a small retailer in North London who used Citylink. Not too sure what happened, but the goods were allegedly delivered to my house when I wasn't in and signed for by someone with a Spanish surname. I checked with all of my neighbours (whom I trust and who have taken in deliveries before) and none of them had taken it in. The long and short of it was that CityLink refused to accept responsibility, I had to take the company I ordered from to small claims court and the poor guy I bought from was stuck with the bill for the missing goods and court costs (not good for a small company), whilst Citylink refused to cover a thing saying that the goods had been delivered. I wouldn't buy from a supplier who used them again.