I would give it lower if it was possible
I had a food parcel due on the 22nd, the driver didn't turn up. His excuse was he ran out of time to deliver. Excuse me but isn't your job to deliver ON TIME.
So the order was carried through to today (23rd) and yet again no driver turns up, this time his excuse being his electrical equipment didn't work.
Absolutely disgraceful, avoid at all costs.