City Link reviewed by

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Always an excuse, but never there fault, promise one thing and then do not carry it out

After one week I find 3 attempts to deliver have failed and Citylink say they have left a card (no card ever left) I find that although I tried to follow on there Website the consigment link was broken and only after one week did I find out the consignment number had to be a manual input. At this point I could see the missed delivery days and time. Only one day was nobody here to accept? I can now see the item is out for delivery so I wait all day and watch. I now find out that my delivery as returned to depot without an attempt to delever. I speak to Citylink who promise to deleiver Sataurday morning. OK so I re-arrange my appointment for Saturady AM only to discover that the depot (Ashford) have not sent it out because the Saturday people were not told?
I telephone Citylink again to be told it will now be Monday, I ask, in light of there error, for a pre-12noon delivery. Oh no, not possible, because it is my fault for 3 previous missed deliveries. The drivers did not try very hard and did not on any occassion leave a calling card in the letterbox. (very large bolted under the house name sign, difficult to miss.
Since the reorganisation about 2 years ago Citylink have failed my on more than one occassion including ruining two Christmas. This use to be a great courier.
Now I will not deal with any supplier who use Citylink. However, on this occassion I did not know that cItylink were the courier. I will not be ordering again from them unless there can send via another courier.
If a senior person in Citylink wishes to contact me the consignment number is EUH60689
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