Always an excuse, but never there fault, promise one thing and then do not carry it out
After one week I find 3 attempts to deliver have failed and Citylink say they have left a card (no card ever left) I find that although I tried to follow on there Website the consigment link was broken and only after one week did I find out the consignment number had to be a manual input. At this point I could see the missed delivery days and time. Only one day was nobody here to accept? I can now see the item is out for delivery so I wait all day and watch. I now find out that my delivery as returned to depot without an attempt to delever. I speak to Citylink who promise to deleiver Sataurday morning. OK so I re-arrange my appointment for Saturady AM only to discover that the depot (Ashford) have not sent it out because the Saturday people were not told? I telephone Citylink again to be told it will now be Monday, I ask, in light of there error, for a pre-12noon delivery. Oh no, not possible, because it is my fault for 3 previous missed deliveries. The drivers did not try very hard and did not on any occassion leave a calling card in the letterbox. (very large bolted under the house name sign, difficult to miss. Since the reorganisation about 2 years ago Citylink have failed my on more than one occassion including ruining two Christmas. This use to be a great courier. Now I will not deal with any supplier who use Citylink. However, on this occassion I did not know that cItylink were the courier. I will not be ordering again from them unless there can send via another courier. If a senior person in Citylink wishes to contact me the consignment number is EUH60689
To reply as a company, please log in to your business account.