City Link reviewed by

Stamford, GB

3 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Avoid this company at all cost

City Link attempted to deliver my first parcel last Mon 9th Dec but I was at work so I used their automated telephone number to reschedule my delivery for Fri 13th. However, they attempted to deliver it along with another parcel the next day and because they said they had tried twice on the card, I would now have to collect both parcels from their depot 25 miles away. I rang customer services who agreed that I had arranged the rescheduled delivery for Fri 13th so reassured me that both parcels would still be delivered as arranged between 7.30am and 5.30pm on Fri.

So I sat at home on Fri and waited for 10 very long hours to go past-but surprise surprise NO PARCELS!!
So, phone call number 3 to City Link and I'm told that unfortunately the depot have changed my delivery date till Mon 16th Dec without as much as a phone call to let me know or an explanation/apology to why this had happened! However, I'm at work all day on Mon so the only option is to collect the parcels myself on Sat morning. Customer services assured me my parcels would be at the depot I just needed to take my delivery cards with the consignment numbers on!

This morning I drive the 25 miles to the depot in Peterborough and yes my parcels are there, but the obnoxious depot staff wouldn't let me have them without 2 forms of ID-one being photo ID and the other a utility bill which I don't have with me! A queue of people were having the same issues as me so I rang customer services on my mobile phone to ask them why they hadn't informed me on the phone on Fri evening that I'd need to take in ID- what an incompetent unhelpful company!
Half an hour later, the customer services manager (using my mobile phone) spoke to depot staff to finally allow me to have my parcels!!! What a very painful experience which I never want to repeat!
The moral of this story is never ever ever use this so called company and if you are doing online shopping, if it says "courier delivery" the chances are it will be City Link, so do what I'm doing in the future-using my trusty high street!
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