I write this while still waiting for my parcel. Every other delivery company will leave a parcel that needs a signature with a neighbour. This is not my first complaint. The last time they attempted to deliver there were a number of people in the house and it didn't get delivered. The driver said he definitely rung the doorbell (don't have a doorbell.)
Upon calling the customer service and getting annoyed at the computer voice and the lack of options. I still can't get them to deliver it to a neighbour. Because who is in to receive a parcel in the middle of the day. That's right, my retired neighbours who would happily accept delivery if someone even attempted.
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