Was due a next day delivery 11 days ago but still waiting. Have been assured by City Link a few times it will be delivered tomorrow but like tomorrow it never comes. Absolutely awful service Would not use an online seller in future if I knew they were using City Link
This is the second week in a row that CityLink have failed to deliver my next day delivery parcel. It's Saturday and I've spent the whole day waiting for them not to arrive. As it's now coming up to 7pm, I guess I should assume my package is now not coming until Monday. Thanks for nothing CityLink.
Absolutely most useless delivery company I have ever come across. Should have delivered a parcel in January, claimed that they'd turned up on several occasions according to their 'tracker' but no one on site. Absolute rubbish as site is a business. Parcel returned to supplier. Supplier resent and paid next day deliver. still no sign of it several weeks later. Today I receive an email from a business located in half a mile away from us, bearing no resemblance to our business name, and different postcode to say our parcel was delivered to them in error 10 days ago! We were also expecting another parcel from a different supplier, which City Link again failed to deliver, although claim that their driver had delivered it and had it signed for. But lo and behold when we asked for a copy, they couldn't provide as the driver had left their employment! What more can I add!
Step-by-step through delivery action with full on-line tracking. I really like it. Delivery on time. Very professional driver. He get on time without an address in sat-nav (new estate). Definitely will use CityLink again.
I've been in and out a lot this week and we were waiting for an exhaust for an MOT. The driver called and I wasn't here but he left a phone no so I rang him. Between us we managed to arrange a delivery slot that I would be here and he came into our yard and made sure he could find me. Very pleased with his help and efficiency.
Swearing into his phone throughout the delivery, throwing parcels on the floor despite me holding out my hand and couldn't locate parcel 3 of 3 despite the City Link system later saying all items had been scanned onto the van. I would give zero stars if I could and will think twice about buying from anyone who uses City Link again.
I sent my camera of to only to find out it had been replaced by a oven.. CityLink are awful they mix up your packages and they should never be trusted also the customer service was awful and very unpleasant to use
Citylink www site was damaged, and couldn't track parcel, just said 'Too many parcels relating to this number, enter postcode' Which I did, and still nothing. Contacted Birmingham depot, and Mandy emailed back promptly to let me know that the parcel was on the van, and estimated delivery time. Driver was nice chap, and he also collected my returning parcel, as the sender had sent the wrong product by mistake. Only thing I'd like to add that to say 'Between 07.30 and 17.30' is no longer acceptable as a delivery time, as some companies offer a txt or email to let you know to the nearest hour when the parcel is due to arrive - You may want to look into that? All in all though, happy with your staff involved with contact and delivery. Thanks again.
Sent a parcel from Sheffield to Ross on Wye and paid for next day delivery plus extra insurance. They missed delivery first day (claimed could not find) and then missed second day (claimed out of hours). Phoned on both occasions and even after second miss, would not commit to delivering on day three!!! My customer was not happy, so I ended up driving 300 miles round trip, picking up the parcel from the Gloucester hub and delivering it myself - funny that I found it straight away?! Would not entertain any complaint, as I booked through Parcel Monkey and I was "not the customer" (hah!) and only received a partial refund from PM, who frankly are not much better. So, fifty quid out of pocket, a CityLink that couldn't care less and Parcel Monkey who wouldn't fight my corner............. Firms like this are a disgrace and should not be in business.
Driver couldn't find address, didn't know where he was to receive instructions. Driver eventually located where he was, we drove out to meet him only to find out he had decided to leave. Driver was then abusive and swore over the phone. We ended up not getting the parcel. Royal mail delivered it perfectly the next day.
Stay in all day, only to track my parcel (to ensure that the courier IS actually due) only to reveal that they said they had been and no-one had been home. I had received no knock on the door, no doorbell rung and to top it all off, no card left to say they had been and I hadn't been in. Funny that. I also have a dog who loves to bark at the top his lungs whenever someone even steps near the door, so this is OBVIOUSLY untrue. As a result, I have to drive 30 minutes to the nearest depot to ensure my customers will receive their products for Monday. Unlike some companies, I take pride in my customer service. Shame on you City-Link.
Needed a big and heavy package to be delivered, paid £27 inc. fast delivery before midday and £700 insurance. If i would have checked this site like i normally do i'd have never used them. Delivery was late and i already started to panic! Got the parcel and no problems or damage so relieved and really pleased. My 1 gripe is this, the parcel was not delivered until gone 4pm. I paid for a pre-12 service and was planning on complaining (pay extra for early delivery, why should i put-up with lateness?) Delivery details say delivered at 11:48am.I called up questioning this and was told our system says 11:48, so no refund. I know they lied, THEY know they lied. Overall pleased with the service, but i can't stand liars.
I wasn't able to be present to collect the package when it was delivered, so I had a (trusted) relative collect it from their warehouse. What they handed me was a suspiciously light box that had been tampered with, and surprise surprise there was nothing inside. I suppose the big sticker saying "Caution! Lithium Ion Battery" tipped someone off that something electronic was inside. Thankfully Amazon sent me a replacement for free, but I will not trust City Link again.
So I had two parcels that needed collecting and delivering. So I used city link. They sent the shipping labels and I attached them to the packages. It was a next day service so they picked up and then delivered the next day as expected. They even sent me and email and text to say the parcel was delivered - excellent! Or so I thought.
I then discover that the had some mixed up the parcels and delivered both to the wrong address. How is this possible - their shipping label was attached to each parcel - but they ignored this and sent them both to the opposite address.
I'm fuming now - one of the items is a £950 lens. Luckily both the people who received the parcels were understanding, helpful and honest. I contacted city link they appologied then said they would re-collect the parcels and deliver them to the correct destination.
Not ideal but I guess at least they trying to reticfy the problem. But guess where they tried to collect the parcel from - the original collection point! I mean are these people for real? It's like a bad comedy show.
I've actually got my partner to pick up the parcels and deliver them himself so that the high value parcels get to their destinations. Considering we live in Telford and they were going to Middlesex - this is really inconvient. On top of that city link won't refund the postage because and I quote 'we delivered the parcels on time' obviously their t's and c's don't state that they actually have to deliver the parcels to their intended destinations.
I won't ever be using city link again. I mean I'm sure if you wanted to post an item and it end up at completely the wrong address then they are great. It's like a big game of pass the parcel when it arrives it's a surprise to see what you have actually received. But it's unlikely to be what your expecting! Oh and it may also be soaking wet like one of our parcels - I think they thought having fragile written across it mean they should throw it in a river and try to fish it out again.
I got a message from city link on the day my item was dispatched at 3pm and by 12 the next day I had my item. The delivery man was very polite and friendly and asked me if I was the person the parcel was for which is extremely good that he checked as I could have been anyone. He was very friendly :) would recommend