I've ordered an item from Amazon with Prime Delivery and with City Link as the delivery courier. It took them a week to deliver it. They attempted to deliver to me twice, but I waited for the whole week and received nothing. They always gave me up to date delivery notifications which say they tried to deliver it, but no one was available and so they left a card. That was a load of rubbish. I had to go to their closest branch to pick up my parcel because they were not bothered to attempt to deliver it. I always see their delivery trucks around my area, but they never drop off any parcels, they just circle the block. Once I got to City Link's closest branch, the guy who was on duty, would not allow me to have my parcel for no apparent reason. I showed him several proof which confirmed the parcel was mine and he still never gave it. I was waiting for 45 minutes because the guy would not give my parcel. Terrible company, City Link is. I just hope they run out of business and get shutdown for good.
I ordered 16 items from Mothercare where most of them were baby shower gifts from a group of friends. The order was placed on 4 July while the baby shower is today, 13 July. On 9 July I received text message from CityLink for the next day delivery, but a followup message sent on Wednesday morning saying that the delivery has been delayed and new delivery date will be advised soon. Surprisingly in the afternoon a small bag of 4 items was delivered. When I asked about the remaining items I was told that might be on separate delivery. This was also mentioned in the delivery note from Mothercare, that I should wait for another 2 days before contacting Mothercare. So when no delivery received yesterday, 2 days after, I called Mothercare and they said I have signed the delivery, as updated on their website. Mothercare then contacted CityLink and notified that THEY COULD NOT FOUND 1 BOX (yes. bulky baby items!!!) and advised them to reorder for me. I just couldn't believe it since I got no notification whatsoever, either from CityLink or Mothercare. The customer service was kind enough to reorder for me, but some of the items were sold out and could only deliver them next Tuesday. So disappointed when the baby shower was actually today and we came up without gifts, collective gifts from a group of friends! And I was the one who responsible for this. While Mothercare was very professional, I believe the blame is on CityLink. They let dishonest people working for them, stealing from custumers (maybe they think big companies could easily replace a missing order) and ruin the company's credibility. I hope all these review be read by the management of CityLink, so they can take actions to save their company (if they care).
For not the first time I have had a parcel wrongly delivered to my address when it should have gone to another address in a clearly marked different town and distinctly different postcode.
Then they couldn't even be bothered to knock the door or ring the bell, they just left it on the door-step (if they had tried I could have told them to actually read the address and keep going to the right address).
When I tried to alert the depot to the mistake, to arrange collection and redelivery to the correct address, they couldn't be bothered, not even to alert the driver to his incompetence - which for their own reputation I would have thought they would like to.
Just totally flabbergasted with the service from CityLink.....Ordered a product for next day delivery (Tuesday the 9th). I was home all day, it was showing tracked that it was on a van, no knock on the door and no card and suddenly it is back at the Depot after an 'unsuccesful delivery attempt'. Rang the shipper who was assured it would go out the next day. Next day (Wednesday) Same thing, no knock, no card, me home all day and suddenly back at depot. I waited home again on the Thursday and the same thing happened again!!! I rang CityLink customer service and got a very helpful lady (not her fault) who informed me it was never loaded onto a van on the Wednesday or Thursday!!!!!!!!! She rang the Depot who assured her it would be delivered by 6pm that night. Guess what, no parcel. It really is as if they don't actually want to deliver this parcel. It gets better! Apparently, another attempted delivery this morning at 6.49am no less. Rang up and now they are telling me my shipper got my address wrong even after confirming the address via CityLink's Operator yesterday for security purposes. Someone is not telling the truth here! I've also kept the shipper fully informed of the issues and suggest that if you have these problems you all do the same. I live 2.5 miles from the Depot as well.
I was waiting for a parcel from Amazon and tracking it on line. Everything was going fine until it arrived at their Edinburgh Depot . That is Livingston, Edinburgh, which is 15 miles from my house! I normally don't mind collecting from a depot as a number of couriers have depots within a mile of my house so I'm a bit spoilt.
CityLink told me online they intended redelivery the following day but as the chances were they would not be able to deliver a second time, I decided my safest bet was to head straight to the depot after work.
On stopping by the house to collect the card they had left, along with my passport for ID, I discovered, to my surprise, 2 cards. One was saying that nobody was available to sign for the parcel, shortly after 10am. The second one was to tell me it had been left with a neighbour after 2.30pm! Yes , the driver had dropped by on his way back to the depot, just in case someone was home!
Nice to know that some drivers don't mind going the extra mile! Thank you!
We stayed in all day waiting for a parcel as we was told that our parcel was on the van out for delivery on the CITY LINK WEB SITE our parcel would be with us between 0730hrs and 1730hrs at 1850hrs no show by a CITY LINK van / courier. So I called CITY LINK call centerer they did not know where my parcel was but they phone me back to tell me and told me that the van had broken down but they did offer to deliver the parcel tomorrow but they could give me a time or I could pick the parcel from the depot after 1830hrs so as I was not willing to waste another day waiting for a parcel I decided to go to the depot in Nottingham. After a 8 mile trip to the depot I spoke to a member of staff at the collections desk I was told the driver had gone home sick even though the last scan was at 1730hrs with that I asked to speak to a manager who said that there driver had gone home sick and there was no reason for us to come to the depot as our parcel would of been with us with the next hour and I said that the call center had told me that the delivery van had broken down with that the manager said to me are you calling me a liar with that I called the CITY LINK call center once again complaining about the way I have been treated by there staff etc the person asked where is my parcel at the moment I told them it is on the back seat of my car as they had no record that the parcel had been collected from the depot this was at 1922hrs when I got home I logged on the CITY LINK web site it said it had been delivered at 1937hrs not that it was collected at 1910hrs. I will never use this company or use any retailer who uses this company to delivery items. Looking at other reviews I not the only person who as problems with CITY LINK
Baggage was lost at Gatwick airport. They said they would send it and unfortunately chose City Link to deliver. City Link has a policy whereby they only allow two chances for delivery and then you either have to fetch it from their depot or it gets returned to sender after 5 days. We weren't notified about the first delivery and they left a card, so I was expecting it today and was home. The doorbell rang and I jumped up to get my dressing gown (it was 8.30 and I wasn't dressed) which I thought was downstairs so ran downstairs, it wasn't there, ran upstairs again, grabbed it and put it on while running down the stairs again - it's a small house. I can't imagine this could possibly have taken more than a minute, but let's say at the absolute maximum 2 minutes. When I opened the door the driver was already back in the van and was pulling out the driveway. I ran out to wave him down but he didn't see me and drove off fast. I couldn't believe it. I phoned them up immediately and the woman I spoke to said that if he was in the area he could come back, but no one came. I phoned up and they said since delivery was attempted twice they would not deliver the bag and it would be returned to sender. When I objected and said that the driver hardly waited for me to come to the door, the man I spoke to said that the driver must have been there at least 3 mins because that's how long it takes to get a GPS signal and take a picture of the front door to prove they were there. Well that is impossible unless he waited to get the signal before ringing the doorbell. And no card left either, so if for some reason I wasn't there I would not even have known that a second delivery was attempted. I am fuming!
Updated the next day: my bag was delivered the next day at 8.15am. I nearly fell down the stairs to get to the door fast. And for the record I timed the route I took the day before very generously i.e. not running like a madwoman like I did the day before and taking time to look around for my dressing gown and it still only took
1 min 7 sec, so there is no way it took me more than a tad over 1 min to get to the door yesterday.
Ordered three items through Amazon prime for next day delivery, One item was shipped via Amazon Logistics which was received early next day (4th July 13) the remaining two via City Link.
So far I have spent two days waiting for the City Link deliveries. It turns out that one item (T.V) has been lost (stolen) & the second item has been shipped to a wrong address in London, Many calls have been made each time being told different things. What a joke of a company.
The first I knew they had apparently tried to deliver the parcel was when I received an email from the sender saying city link claimed they had tried to make a delivery twice and no one was home so they had let cards. Rubbish. the only card I recieved was the next day to say they had tried to deliver no one was home so they were sending it back to the depot, a 22 mile round trip away. O course there was no one in, we were at work. They made no attempt to deliver next door on either occasion, there web site only gave me the option to return to sender or collect. When I checked the website the next day they had already sent it back to the sender!
Okay, so they didn't arrive yesterday, but their website today still says out for delivery by 17:30 yesterday! I raised a query on their website, received an automated reply saying they'd contact me asap, with a link to view my case number online.
When I clicked on the link yesterday it said the case had been opened.
When I try it again today all the details are missing and it's basically a blank page.
I tried to register with them, which apparently would let me view full details, but it kept saying 'please complete all fields' each time I pressed enter. All fields were completed (basically just email and a password, repeated for each), and I tried different passwords and different browsers, but nothing worked.
If they updated their tracking page it would be a big help!
I ordered a bike for my daughter on her birthday from Amazon (Thursday), I paid extra 6 pounds to have it delivered next day. on the delivery date (Monday) I did not go anywhere till the evening I checked city-link's web site and they said "Delivery attempted but no one was available when we called." I was shocked when I read this. they said they will attempt delivery again on Tuesday, I spent my day close to the intercom and monitoring delivery vans until 5:30 pm and I did not get anything and I did not see any city-link van on the street. the most ugly thing was when I checked their web site and again I found this "delivery attempted but no one was available when we called" , then the available options was to collect from depot or return to seller. definitely I will never use city-link again or recommend it.
ahh I did not tell you, after I ordered the bike I ordered a bike stabilizer from another seller on Amazon with free economy delivery by another courier . which arrived on Saturday.
I've had nothing but bad experiences with these. They recently stuffed (And broke) a £450 CPU through my letterbox without even knocking (Which is something they never do). I'd have Amazon Prime if I weren't worried about getting CityLink as a courier. Never used them. Ever.
we called and you weren't in so we left a card. Simple.
Unhappily, I was home, my wife was home. Our housekeeper was here.
That is three people.
And when called - we have a photo they say of him at the address - really - is the sign by the gate naming the house - no is the reply. Then he is not at the gate!
Oh - sorry - yes - actually he is not at the house at all
Incentive to improve: None
Likelihood of improvement - None
I stood by the Mercedes sprinter or rather the Mercedes Maracas judging by the way the parcels were strewn everywhere in the back, but my fears about the delivery can being driven wrecklessly were soon allayed when the driver got in the back & started lobbing parcels around the van like a WWF champion as he looked for the three for me. I said "that parcel says fragile on the side" as it flew through the air in the cavernous cargo area of the van, he turned and scoured at me like you would imagine Margaret Thatcher would have done to one of her incompetent cabinet ministers. Regardless to say two of my three parcels marked 'fragile' were badly damaged as they had been on the journey from hell from North Devon to Mid Devon, a journey of less than 50 miles via Exeter. £800 worth of goods unusable & unrepairable. What a waste. S****y Link would be a better name.
After reading all the negative feedback about City-Link, I was thinking 'oh no not another Yodel.' I was lucky enough to have a decent courier who covered my area. I have used City-link in the past when I lived in another area and it was a completely different story then. So I believe that it is hit and miss to the service which customers receive, which isn't at all right. Every customer should receive the same professional service which I was fortunate enough to get, this should be the same for all courier services. I think that more staff training in customer service and handling parcels, also time management training should be compulsory to make sure the business can run more efficiently. With delivery tracking numbers, the name of the designated courier should be provided, this not only helps to weed out the not so competent drivers but also helps customers when going through the complaints or compliments procedure.
Yodel have recently started to respond to customer comments and complaints and it appears that they now have a dedicated team who specifically deal with complaints as well as compliments. Maybe this is something that City link should be looking to do, to see where they're going wrong and where they're going right.
Anyway thanks again for a fast and courteous service
I've had the misfortune to have these clowns handle some goods from amazon.co.uk and now johnlewis.com,and both times they have been useless and the tracking information on there web site is nothing but a pack of lies.amazon uk used these idiots to send an otterbox case for my samsung glaxy s3 23 DAYS TO ARRIVE TO JERSEY !!!then when it did it arrive it was left in a public hallway and the box had been opened and bits were missing amazon did not care one bit!!!then from amazon uk again a little nokia slide phone this time 19 DAYS TO ARRIVE again the box was damaged and looked as if it had been stood on and kicked around.then on the 12th of june 2103 i ordered a blu ray player from johnlewis.com and to my shock and horror they used these idiots to handle the goods.i emailed john lewis and told them about these idiots and the response was on no citylink are very good !!! on the17 th of june i looked on there hopeless tracking web site same lies as the 12th of june the goods have been scanned at out depot and are on route to the delivery depot.i emailed john lewis who got in contact with the clowns who told them that the parcel was never received at there depot!!SO IF THIS IS THE CASE HOW CAN THEY HAVE BEEN SCANNED AT THERE DEPOT AND ON ROUTE TO THE DELIVERY DEPOT IF THEY NEVER HAD THE BLU RAY PLAYER IN THE 1ST PLACE !!!!! LIES LIES AND MORE LIES UTTERLY HOPELESS AND BARE FACED LIARS !!!! i emailed john lewis back and asked for a refund and a few hours later they replied saying they had sent out a replacement blu ray player AND SENT IT OUT VIA CITYLINK !!! I WAS GOB SMACKED !!!!!just beggars belief now i've now requested a full refund from john lewis ill never use them again ever
This company is usless!! Expected to get my John Lewis parcel yesterday, never turned up! Phoned John Lewis and said it was a 'logistical' problem! Supposed to come today, check the tracking and it says i signed for it!! Eh no i never i signed for my amazon parcel that on their website doesnt say it has been delivered. So now i need to phone John Lewis and see where the damn thing is and if they will even believe me as the stupid thing says i signed for it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I ordered a bottle of espresso vodka from drinks direct as a fathers day present, the item was supposed to be delivered on 6th june. I tracked my parcel and apparently they had tried to deliver it whilst I wasnt in (I was home all day) and had left a note. I emailed drinks direct as nobody had been to the door and there was no note, I was emailed back a picture of the door as proof that they had attempted to deliver it, this was not my door!, I rescheduled delivery for the 10th and sent a picture of what my door actually looks like so the problem didnt happen again. The 10th finally came and my item was delivered, the box looked fine so I signed for it and went back inside. I opened the box to find a smashed bottle. I have sent several emails with images of the smashed product and I am still waiting on a reply.
I was waiting for some parcels, I did not receive a dispacth email from the seller or City-Link, so i had no idea when they were being sent. I got home from work around 5pm on a wednesday, to find a 'Sorry we missed you' card. It said to reschedule a delivery on the webiste, before 11pm that night, or they would automatically try again the next day. I thought that was crap as i had to go to work and nobody was available/willing to sit in my house and wait for it. When i went on the website, i contacted them via email to ask if i can arrange the delivery at a time better suited to me. I waited until around 10:30 that night and received no reply, I had to quickly reschedule it to the friday, before the 11pm cut off time. I got home from work on the thursday to find another card through my door, they had tried to deliver again, but i was at work (like most people on a weekday!!!). The card said, after 2 failed deliveries, i would have to pick the parcels up myself at the depot, which is an hour drive away. I called up the customer care line, who was helpful at the time, but in hindsight turned out to be utter bollocks! She said the delivery was still scheduled for Friday and asked me if there is anywhere the driver could put them, in case i was out. I told them my unlocked shed was ok and my neighbours could be in to accept it. I asked her if the delivery could be made after 2pm, when i finished early that friday. She said that would be fine and she would leave a note with the driver. Friday morning, i got a call at 10am from the driver, saying he was nearby and asked if i was in, i told him i was at work and will be home at 2, he asked "can i leave it somewhere?" i said "yes, in my shed in the back garden, it is open". He said "OK, no problem". I got home around 2 and found he hadn't delivered it. I waited until around 5, when i know they stop delivering. I went online to track the parcel, which said it had tried to be delivered at 11am on friday but nobody was home, so they returned it back to the depot. Not only did he ignore my instructions, (which he said they can do) but he didnt even leave a card to inform me! I complained to City Link with a snotty email, they sent me an automated response to say it will be dealt with. I waited until the Monday and still didnt get a response from them. When i clicked on the email link to view my case, there was nothing there, as if they had deleted it! The seller then emailed me saying City Link informed them of 3 failed deliveries, and if i want it redelivered, i have to pay ANOTHER delivery charge of £6!!! Absolute con artists! It still frustrates me why companies like this, deliver when most people are at work, don't deliver on weekends or after 5pm and waste so much time, money and fuel trying to deliver something at stupid times! if they asked me in the beginning a date and time to deliver, there wouldn't be this whole mess and scathing review!
I have been waiting for a laptop that was due to be delivered yesterday at my work address. After it failed to arrive before 5.30pm (which is when they say you should wait till) I called up, to be told that the driver was running behind on deliveries, but they couldn't get through to the depot to confirm. I was told to wait till 7.30pm...Nothing came, so I called again, only to be told the same thing an to wait until 8pm. It got to 8pm, I called and was told it wasn't going to arrive. Fine. Not great, but ok. So, I receive a text in the morning from Amazon saying the driver failed to make the deliver. I call up for the fourth time, and this time I was told by someone called Shaun (sp?) that it hadn't been delivered because the address couldn't be read. He then says that I can pick up from the depot from 8am that day, which is a bit out of the way for me, but at least I will finally get my laptop. So, half hour walk to the depot, I am told that my parcel is out in a van. By this point, I am very angry, and insist that I get my parcel today, to which the member of staff reacts by arranging for the van to redeliver. So, I head back and wait....no van shows up. I check online and it says that the courier had tried to deliver, but no one was there to receive - an office, full of people, with doorbells to which anyone would have answered, and even with staff outside, and they failed. By this point I lost my rag, and called up only to be told that this attempt had been the first attempt (as it turns out!) and that it wouldn't be delivered today now because the driver has a tight schedule.
To summarise: I have been fobbed off, had my time and energy wasted and as an outcome, because my boyfriend is a barrister, will be taking legal action due to loss of income from not having a machine to work on. I am so annoyed at how I have been treated, that I will be very persistent in getting some form of compensation for this bad service.
I would recommend that City Link invest in improving their internal communications, so that members of staff aren't left lying to customers.
Well I've had several wasted days where City Link have failed to deliver (one time they even left a card in my mailbox without ringing the bell, and I was in!!)
Anyway, today's rant is that I was just cut up on the road by one of their vans. I was clearly not going fast enough for the City Link driver as he tailgated me (despite Baby on Board sign in back) before finally switching lanes and then abruptly cutting in front of me. We were in a 30mph residential area. In case the company does read these reviews, ive made a note of the VRM - YA11TPY. This is the kind of "white van man" that this company employs...it's no wonder the rest of their work is unprofessional.
Funny how people ONLY write a review if they have a bad experience???!!!!
I have received my parcel next day even though I did not pay for it as next day. I am always buying things over the Internet (well pretty much everything I need..lol) and other companies have not been as quick and professional as city link .... so basically I always receive my parcel before the day I am expecting!!! I think it's not only about the company, the driver (which I know him as he's always dropping a parcel over lol) has a big responsibility too, he's so professional and so helpful that I felt like I had to give a good word. So now its up to you on where to send/receive your parcel, personally I am very happy with their service. Well done.
Keiron Gordon found this review useful
Where to even begin with this one. So, ordered a near 900 tv from amazon to replace one that broke. Paid for guaranteed next day before 1pm delivery.
Waited And waited - gone 1pm no delivery. Went online and says its the other side of the uk from where I am !! Call them up 'oh it's amazons fault it hasn't left there warehouse' !!
Call amazon and they say no it's been scanned in at city links depot for delivery !! Promised faithfully it would be delivered the next day - so I spend another unpaid day at home .... Surprise surprise NO tv!!!! What a shocker city link !!
They of course blame amazon again and promise me faithfully it will be delivered the next day .., oh really city link .. Really !!
Of course I cancelled my order and ups will deliver my new tv through a different company.
City link you are a cunch of bunts !!! May your company go into administration as soon as humanly possible.
Two order delivery experiences with this company and I cannot understand how they are in business or how Amazon selected them as a courier. With the first order they attempted delivery twice but did not leave a card so of course nobody was there. By chance, we tracked the overdue item and rearranged delivery with them. On the agreed day, we waited around the whole day only to discover they returned it to Amazon! So we tried again with a second order and paid extra for a Saturday delivery. After waiting all morning to be told they tried to deliver and there was nobody there. Absolute liars! Avoid them if you have any choice at all, and we will be buying elsewhere until Amazon get another partner.
Waited in all day for a delivery from Amazon via Citylink. Paid for a next day delivery service.Tracked my order online. Your item is en route it said. 14.30 I see that my answer machine has a message. CItylink driver at 08.00 at the sales office (am in a new build area but plenty of houses built) stating that he tried to deliver the item but couldnt find me...asked a couple of builders (they didnt know) and that was it. So of course when I rang him he had finished for the day. Ring the main office, he says helpfully. I do and they are closed. So I presume they will attempt delivery again on Monday when I'm at work all day!!! Great service. Attempted delivery sort off and gave up. I'm literally yards away from the sales office.....blimey I do despair.
Just like the person below I was also expecting a mattress from Amazon today. Just like the person below I didn't receive it. Of course no card had been left and it was only through the online tracking that I saw the driver had claimed attempted delivery at 16:50. On a Friday? Of course he did! It's a shame he didn't bother to leave the card to prove it, just as he didn't on the previous two times I've waited on large packages from City Link. And once again I have to drive to the depot 10 miles away and hope that I can somehow fit the box in my 2 seater car.
While I'm here I may as well mention the last time I had to deal with this company. They failed to deliver a telescope- same story, the driver claimed attempted delivery but no card was left. I went to the depot, was kept waiting over an hour before being told they couldn't find the box and I'd have to come back the next evening or it would just be returned to the sender. Again I was kept waiting over an hour before they found it despite being told the night before that someone would put it to one side so I wouldn't have quite so much of another evening wasted.
In short CityLink deserve to go out of business. The sooner the better.
My heart sank when I saw that City Link would be delivering my mattress from Amazon. I arranged for my brother to be at my house as I would be at work. I checked the status of the parcel on their tracking page throughout the day hoping to see "Delivered". I text my brother asking whether they had been and he said he hasn't heard the door bell or any knock.
About half an hour later I checked the site and got the dreaded "We've left a card message". I text my brother again saying he'd missed them and he replied telling me he hadn't heard anything again.
I got home and saw that no card had been left. WTF. It's almost as though the van driver pulled up outside the house and saw no cars parked and couldn't be arsed to get out and check, let alone get out and leave a card. I immediately rang CityLink to complain and the person on the phone was very apologetic - I can only imagine she's had a lot of practice. She arranged for the parcel to be redelivered today and took my phone number for the driver. We will see whether they try to deliver today.
Usually I would let this sort of thing go as a one off and I'm not the sort of person to write reviews. But this is not my first dealing with City Link. At my previous house they "left a card" came back the next day and "left a card". Of course there were no cards, and my housemate was in both days.
That's not all. My old housemate had ordered some new computer bits and had the pleasure of City Link delivering them. He was in all day waiting and finally checked the website to see the package had been delivered. There was no package or card so he rang City Link to see what was going on. They then rang the driver who told them he had left the package on the front and signed for it himself. This was £500 of computer bits! This would be unacceptable even in the most rural of areas, but we lived in the city on a busy road with a lot of people walking by. It's amazing no one took it.
What on earth is the drivers' problem? Do they really just drive by houses ticking off the "left a card" box? As I said, I'm not the sort of person to write a review but these guys deserve as many bad reviews as possible in the hopes that they will either shape up, or stop operating altogether. Amazon should certainly not include them in their courier pool.
After one week I find 3 attempts to deliver have failed and Citylink say they have left a card (no card ever left) I find that although I tried to follow on there Website the consigment link was broken and only after one week did I find out the consignment number had to be a manual input. At this point I could see the missed delivery days and time. Only one day was nobody here to accept? I can now see the item is out for delivery so I wait all day and watch. I now find out that my delivery as returned to depot without an attempt to delever. I speak to Citylink who promise to deleiver Sataurday morning. OK so I re-arrange my appointment for Saturady AM only to discover that the depot (Ashford) have not sent it out because the Saturday people were not told?
I telephone Citylink again to be told it will now be Monday, I ask, in light of there error, for a pre-12noon delivery. Oh no, not possible, because it is my fault for 3 previous missed deliveries. The drivers did not try very hard and did not on any occassion leave a calling card in the letterbox. (very large bolted under the house name sign, difficult to miss.
Since the reorganisation about 2 years ago Citylink have failed my on more than one occassion including ruining two Christmas. This use to be a great courier.
Now I will not deal with any supplier who use Citylink. However, on this occassion I did not know that cItylink were the courier. I will not be ordering again from them unless there can send via another courier.
If a senior person in Citylink wishes to contact me the consignment number is EUH60689
I have never had service like this every time i end up with City-link delivering a parcel something goes wrong.
Paid for next day delivery from Wiggle and tracking says Thursday 9th May 7.30am - 5.30pm fair enough.
10 Hours waiting for this guy to show with the goods I need to make my business work.
No show !!!
I check the tracking around 7.30pm and suddenly it says the driver tried to deliver, REALLY mate. 7.30pm I couldn't even get the card an get the down the depot quick enough. In the end, I confirmed I would collect from the Birmingham Depot the following morning.
10th May (Today) like an hour ago, I go down the Birmingham Depot about 9.30am to collect the parcel in my time, my diesel, but first I have to get the card the driver left at my office but hey ho its an invisible card he must have left because there was nothing from city link whatsoever.
Anyway on reception there has once again been a mistake as the driver never took the parcel off the van ready for collection, now I'm getting quite angry and the receptionist rings the driver called "Fred" and asks when and where he might be and what time. No apology nothing, oh and he wont be able to get around to deliver till gone 5.30 ish his words were, Mate I'm 2 miles from the depot. How F******N hard can it be !!!
Now he has to drop it off at the local convenience store which are open till 11pm due myself being out the office from 1pm. This is the other reason apart from making my business work I needed it yesterday!
City-link your an absolute joke, and this "Fred" who I heard the receptionist call him wants sacking if he cant deliver a parcel from the Birmingham depot within a 2 mile radius. Don't fill your van up so much an you might be-able to deliver all items on the truck within your 10hr window.
So my review is to stay well away from citylink if you want them to deliver something and if a company like WIGGLE is using them i would ring them an ask for it to be sent via a different courier.
Absolute Useless and i would love for them to contact me !!
I sent a large parcel weighing 16kg through a courier service on line. City link collected my parcel on 29th April 2013 and I paid for next day delivery. Its now 10th May and City Link have told me that the driver has said he was never at my house. It is on their system that the parcel was collected. My 30 year old daughter was with me at the front door when the parcel was collected. I had a conversation with the driver regarding City Link and can describe the driver. Apparently they state it was collected but the driver states he was never at my house. The parcel never got to the depot!!! I rang city Link again yesterday and the lady I spoke to repeated the same thing to me "The driver never called at your address", I replied "he is lying through his teeth", she responded "what makes you think that"? ................aaagggghhhhh!!!!!!! aaaaaggghhhh!!!!!!! :(
Rob Adcock found this review useful
Just bought some replacements parts for an aircon on eBay and asked the seller a next day delivery to make sure they wouldnt get damaged on the depot (14KG Compressor and PCB card) They failed to colect on friday, so next colection would be on Tuesday because of the bank Holliday. Waited in Yesterday nothing. Today by 12 I contacted the seller. Package was showing as yet to be colected. The seller called them and they gave him a different consignment number in which the package shows up as delivered and signed with my last number at 13:45. I got contacted the folowing day after spending over 45min on an overpriced phone line. In the end package was delivered to one of the neighbours that comes home like once in a week and signed in my name, no card left and nothing indicating this. Why would you deliver to a neghbour when I was waiting home add day? Was it quicker? You might as well leave it on the street for someone to colect!?
After doing a little search to see if this problem was common, I can only say I am shocked by the ammount of negative reviews on this company!
They really are the worst bunch you could come across. I waited day after day for a delivery, every time they said the driver had been, no-one in, so card pushed through!! I was in every day, and no card. I pointed out to them that meant the driver was going to the wrong house, they suggested I drive the 30 miles tom their depot to pick it up myself!! Declined their kind offer and they promised to sort it, still next day "driver called, no-one in, card left"! They then promised faithfully to send it the next day. When it didn't arrive I phoned them and they said the parcel was on the van, but the driver had gone home for the day!!!! Finally got it 1 week after the next day delivery day. Avoid them at all costs!
have competitive prices but with poor service collection. I think the drivers are the major responsible. they sometimes turn backwards so to provoke girls who are walking on the sidewalks. I had booked a collection with city link for the day 05/01/2013 in the beginning everything was fine. I spent all day waiting for the collection that did not happen or give me explanation. I ended up asking for a refund and booked into another company (hermes) who ended up doing the same
Stated they had tried yo deliver on a day when my other half was in and can hand on heart swear that no one knocked at our door, we also had no delivery card posted through our door! When i rang the company i felt like i was seen as a liar because the driver had apparently taken a photo of the house?! So because he takes a photo it means he must have knocked at the door?!!
As a previous reviewer of this company has concluded i believe the driver wanted to get his round done as quick as possible and yes he may have taken a photo of my house but then i believe he got back into his van and drive away without even attempting to knock at our door.
Will not go anywhere near this company again!
Waited in all day for a delivery. Didn't turn up. Check my tracking and it was delivered at lunchtime. Except I was in all day and it had not.
They left no note in my door either saying they had been.
After much ringing around they had a picture to show me where it was placed round the back garden. It wasn't my house.
Then they said he placed it there but then the owner turned up and signed for it.
But they didn't have an address just a GPS so I went round there and knocked on all the houses - nobody had the parcel or heard of this person they said it was with.
Then, they found an address, so I went round there and it wasn't there and she wasn't called what they said she was called.
Additionally this parcel was classed as 'only to be delivered to the house specified'
Essentially I get the feeling:
1. It was lunchtime, the driver was finishing so couldn't be bothered to drop it off to my house so left it near his last drop-off (hence why I saw nobody nor had a card) and scarpered. Either that or it was Friday with a bank holiday coming up.
2. city link have absolutely no ability to log where a parcel is.
They also refuse to find my parcel until four days time.
Waited in for delivery left door open and made sure I was very close to front of the house. Card left saying attempted delivery. Checked CCTV and driver only waited 20 second and legged it. This happens with City Link but not fed-ex
Kristine found this review useful
Sent a parcel via this company through p4d. The pick up time was great and everything looked like it went well. Until the parcel was received by my friend. They say they use 'machines' so make sure you parcel is strong and secure which I did. The box had a big rip in and most of the items I sent which were secure were smashed to pieces! Also I wasn't impressed with the tracking service which suggested my parcel had been sat in a van for hours. Not really what I'd expect from £10+ secure postage!
Finally got my money back because of p4d but this took 2 months because the wouldn't reply to emails or send forms back!
The only thing that was good was the time it took to deliver the item... but when it's been smashed to pieces that's not much to rave about
iF YOU VALUE YOUR ITEM YOU ARE SENDING DO NOT USE THIS COMAPANY ,
THEY WRECKED THE ITEM I ARRANGED FOR THEM TO COLLECT .
ON THE FIRST ATTEMPT TO COLLECT THEY SAID THE ITEM WAS NOT THERE TO COLLECT , IT WAS IT HAD BEEN IN THE RECEPTION ALL DAY .
IF YOU BOOK THROUGH PARCEL2GO DO NOT CHOOSE CITY LINK TO DELIVER OR COLLECT
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